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Sr. No.	Date	Note	Created by	Updated at	Updated by	Action
1	Mar 14 2024 11:15 AM	03/14/24 11:15 AM Dee Karawadra: testin	Dee Karawadra	Mar 15 2024 04:57 PM	Dee Karawadra	Update Delete
2	Feb 20 2024 01:39 PM	Johnny says tricia is a rockstart	Dee Karawadra	Mar 16 2024 01:24 PM	Dee Karawadra	Update Delete
3	Oct 11 2023 07:20 PM	Trcia is badzss	Dee Karawadra	Jan 31 2024 01:51 PM	Dee Karawadra	Update Delete
4	Apr 04 2023 12:00 AM	Trcia is BADASS.	Dee Karawadra	Jan 31 2024 01:40 PM		Update Delete
5	Apr 04 2023 12:00 AM	Tricia is a beast	Dee Karawadra	Jan 31 2024 01:40 PM		Update Delete

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override Is Merchant
1	CHS Lady Rebounders	-	Dec 19 2024	ACTIVE	-	SBC	-	30%	Merchant
	Address : 169 Glaze Avenue					Phone : 901-827-5238		Contact : Heather Jennings
2	Jones Thrift Store & More	461084215979189	Oct 10 2024	ACTIVE	-	SBC	Oct 17 2024	25%	Merchant
	Address : 2244 E Alcy Rd, Memphis, TN, USA					Phone : 901-828-8467		Contact : Vickie Jones
•	-		SBC - IBUXX - 3.95% - Valor 100 - IP - Batch time 7:00pm - Tax Calculation 9.75%
3	Barkley Tire & Battery LLC	461084215335971	Oct 01 2024	ACTIVE	-	SBC	Oct 01 2024	30%	Merchant
	Address : 126 N Slayden Rd, Holly Springs, MS, USA					Phone : 662-629-0296		Contact : Daniel Barkley
•	-		SBC - Autobuxx 3.5% - VL 100 Pro - Batch Time 7PM - IP
4	Cunningham feed & Seed	461084215780952	Sep 11 2024	ACTIVE	-	SBC	Sep 12 2024	30%	Merchant
	Address : 155 us hwy 72 east					Phone : 9012392063		Contact : Terri cunningham
5	Restaurant Mar Y	0000121839	Sep 10 2024	CANC	Sep 11 2024	-	-	30%	-
	Address : 146 E Hwy 72 ste 108-109					Phone : 5165577617		Contact : Reina carrillos
•	-		duplicate profile. Closing this one.
6	Restaurante Mar Y Tierra	520004973505	Sep 09 2024	ACTIVE	-	Vantiv	Sep 12 2024	30%	Merchant
	Address : 146 E Hwy 72 ste 108-109					Phone : 5165577617		Contact : Reina Carrillos
•	-		VANTIV - IBUXX - 3.95% - Valor 100 - with Tips - Batch time 7:00pm - IP
•	-		Changed time to 12 hour from military
•	-		TT Tricia walked her through a refund on a tip she adjusted by mistake
7	Whiteville Medical Center LLC	461084215677553	Aug 26 2024	ACTIVE	Aug 28 2024	SBC	Aug 28 2024	25%	Merchant
	Address : 2400 U.S. 64					Phone : 731-254-8999		Contact : Mary Ann Lockhart
•	-		Vantiv/Worldpay - Traditional - Valor 100 - Batch Time 6PM - IP
8	Doyle Plumbing	520004968245	Aug 23 2024	ACTIVE	Sep 16 2024	Vantiv	Aug 28 2024	25%	Merchant
	Address : 171 Sycamore Road, Collierville, TN, USA					Phone : 901-317-5314		Contact : -
•	-		Vantiv - IBuxx - 3.5% - Valor RCKT - Batch 6:00pm
•	-		submitted request to NPCrm to have email address corrected to: doyleplumbing.jr@gmail.com -- SR 61458016
•	-		Tricia called and said that the merchant does not like the RCKT and wants to switch. I requested a Tsys var in NPCrm - SR 61736926 - so we can switch him to Swipe Simple.
•	-		SS password is Plumber2024
•	-		Agent Tricia informed me that the merchant had received a PCI Non Compliance fee on their statement for November. The merchant has yet to start processing. Gave Tricia the PCI Compliance information for the merchant.
9	Christys Auto Mobile Glass	520004959754	Jul 25 2024	ACTIVE	-	Vantiv	Jul 25 2024	30%	Merchant
	Address : 95 Wildflower Drive, Somerville, TN, USA					Phone : 901-438-8990		Contact : Christy Morales
•	-		WorldPay - Ibuxx 3.5% - Five Swipe Simple B250s - Batch Time 7:00PM
•	-		Set up Swipe Simple Password Glass2024!
10	Rolling Thunder Cycle Service	520004954189	Jul 03 2024	ACTIVE	-	Vantiv	Jul 01 2024	25%	Merchant
	Address : 10980 State Route 22A South					Phone : 731-688-0010		Contact : Sherri Bergerson
•	-		IBUXX - 3.5% - Valor VL100 - Batch time 7:00pm - Moved merchant from SBC to Vantiv due to merchant's 1st day of transactions being held.
•	-		Updated SS with Vantiv information
•	-		Sherri was looking to change the name on a receipt for a customer for tax purposes. The name was entered incorrectly. Let Sherri know the only way to do so would be to refund the transaction and enter it correctly on another transaction.
11	Fayette County Landfill	461084215851357	Jun 27 2024	ACTIVE	-	SBC	-	15%	Merchant
	Address : 11675 hwy 76 South					Phone : 9014655230		Contact : Terry chambers
•	-		submitted request to have the $1.00 ACH pre-note refunded since this is a government account
•	-		Merchant called asking what size paper they needed for the terminal VL110. Gave the merchant the size of 2 1/4" X 55' thermal paper.
12	Wilkinson liquor store	0000859944	Jun 26 2024	ACTIVE	-	-	-	-	-
	Address : 146 Hwy 72 #102					Phone : 9018538428		Contact : Jonathan wilkinson
13	Rolling Thunder Cycle Service	461084215492415	Jun 21 2024	CANC	Dec 11 2024	SBC	Jun 21 2024	25%	Merchant
	Address : 10980 State Route 22A South					Phone : 731-688-0010		Contact : Sherri Bergerson
•	-		TT Sherri, walked her through paring card reader
•	-		moved to WorldPay since SBC held his first day of transactions for a week. Submitted request to have SBC cancel the account and remove fees.
14	Raven & Lily Court	0022086973	Jun 20 2024	ACTIVE	-	Shift4	-	30%	Merchant
	Address : 101 West Court Square, Somerville, TN, USA					Phone : 901-267-9399		Contact : Justin/Amy
•	-		Shift4 - Skytab POS - Advantage Program 3.5%
•	-		spoke to Amy per Tricia's request - they have not been getting their funds in a timely manner. Amy and I called Shift 4 and spoke to Gabbi and she said that it was due to their batch being closed late. It's been closing after 11:00pm that last few days to Shift4's system not closing it on time. We had both of their locations put on Same Day funding with the understanding that they will start receiving their deposits between 3 - 5pm (Eastern time) the following day.
15	Wilkinson liquor store	461084215317105	Jun 18 2024	ACTIVE	-	SBC	Jun 20 2024	15%	Merchant
	Address : 146 Hwy 72 #102					Phone : 9018538428		Contact : Jonathan wilkinson
•	-		SBC - IBUXX - 3.5% (merchant to pay 1.5% and customer pays 2.0%) - 2 Valor 100s - Batch time 11:00pm
•	-		Turned on bypass fee, and Tricia picked up 2 pin pads
•	-		TT Jonathon, he advised me tap is working. (Tricia had reported that it wasn't)
16	T & J Service	0000379501	Jun 13 2024	CANC	Jun 13 2024	-	-	25%	Merchant
	Address : 35 Morrison Lane, Whiteville, TN, USA					Phone : 7316094452		Contact : Tisa McGowan
•	-		SBC - IBUXX - 3.95% - Swipe Simple with Dongle - Batch 7:00pm
•	-		Tricia wanted to withdraw this application due to misunderstanding around merchant's volume (projected volume is $500-800 / mo and merchant had very poor credit and would have needed to supply 3 months bank statements.
17	Southern Kitchen	461084215711139	Jun 11 2024	ACTIVE	-	SBC	Jun 11 2024	30%	Merchant
	Address : 3295 Hwy 138					Phone : 731-361-9742		Contact : Kassie Lambert
•	-		SBC - Simple Buxx - Swipe Simple Mobile with B250 dongle - Batch time 4:00pm - tip at time of sale
•	-		Set up SS Password Southern2024
18	Southern Kitchen	46108	Jun 10 2024	ACTIVE	-	SBC	Jun 10 2024	30%	Merchant
	Address : 3295 Tennessee 138, Toone, TN, USA					Phone : 7313619742		Contact : Kassie Lambert
•	-		SBC - Simple Buxx - Swipe Simple Dongle - Batch 4 pm - Tips at time of sale
19	Southern Automotive	0000904472	Jun 10 2024	ACTIVE	-	-	-	-	-
	Address : 156 Hwy 72, Collierville, TN, USA					Phone : 9016511255		Contact : Kolton West
20	Captain Johns BBQ	461084469693689	May 31 2024	CANC	Dec 11 2024	SBC	May 30 2024	30%	Merchant
	Address : 106 Hwy 72 East					Phone : 901-853-8004		Contact : Abe Dawhidi
•	-		SBC - IBuxx - 3.5% - RevUp POS - $14.95 for first 6 months and $24.95 after
•	-		Received email from Tricia to please cancel this account. Submitted request to SBC to cancel the account with note stating that we have tried multiple solutions for this merchant and he was not satisfied with any of them.
21	Southern Automotive	0000382919	May 29 2024	ACTIVE	-	-	-	-	-
	Address : 156 Hwy 72, Collierville, TN, USA					Phone : 9016511255		Contact : Kolton West
22	D & T Tree services	461084469697543	Apr 23 2024	ACTIVE	-	SBC	Apr 24 2024	25%	Merchant
	Address : 276 View Ln, Stantonville, TN, USA					Phone : 7316095343		Contact : Thomas Watkins
•	-		Merchant called and stated that they changed their password on Swipe Simple App [Ilovetiffany2005]
23	Southern Automotive	461084469698773	Apr 13 2024	ACTIVE	-	SBC	Apr 15 2024	30%	Merchant
	Address : 156 Hwy 72, Collierville, TN, USA					Phone : 9016511255		Contact : Kolton West
•	-		SBC - Ibuxx 3.95% - Valor 100 Reprogram Already Existing Terminal as This is Ownership Change - Batch Time 6PM CST
•	-		Changed Pricing to Autobuxx 3.5% and 9.95 Statement Fee.
24	Mast tires	0000512610	Apr 13 2024	CANC	Jun 26 2024	Elavon	-	0.01%	-
	Address : 9368 hwy 45 n					Phone : 7316105718		Contact : Carolyn mast
25	Captain johns bbq	0022018620	Apr 01 2024	ACTIVE	Jun 27 2024	Shift4	May 07 2024	30%	Merchant
	Address : 106 Hwy 72 east					Phone : 9012891536		Contact : Abe Dawhidi
•	-		Tracking number for swapped POS: 1Z05073E9048635505
•	-		Merchant cancelled today successfully over the phone with Shift4. Tricia stated that once the return labels are emailed she will forward them.
26	Nash Karawadra	0000574844	Mar 28 2024	ACTIVE	-	SBC	-	-	-
	Address : 6000 Allen Rd					Phone : 9013010153		Contact : Nash Karawadra
27	Daily Life Nutrition	0022007342	Mar 22 2024	ACTIVE	-	Shift4	Mar 25 2024	30%	Merchant
	Address : 7035 Hwy 64					Phone : 731-780-6025		Contact : KATHY JOHNSON
•	-		SHIFT4 - SKYTAB POS (1) - ADVANTAGE PROGRAM 4%
•	-		Received equipment from Shift 4
28	TS Auto and Diesel Repair	0000916676	Mar 16 2024	CANC	Mar 22 2024	-	-	30%	Merchant
	Address : 917 Mulberry Ave					Phone : 7316104476		Contact : Todd Slocum
•	-		DUPLICATED PROFILE
29	TS Auto and Diesel Repair	461084469693908	Mar 14 2024	ACTIVE	Apr 22 2024	SBC	Mar 15 2024	30%	Merchant
	Address : 917 Mulberry Ave					Phone : 7316104476		Contact : Todd Slocum
•	-		SBC - IBUXX - 3.5% (approved by Emily) - Valor 100 - Batch 6:00pm - IP
30	The Original Wolf River Cafe	0021993336	Mar 08 2024	ACTIVE	-	Shift4	Mar 07 2024	25%	Merchant
	Address : 460 Main St					Phone : 901-853-2586		Contact : Betty Salmon
•	-		Converting to SkyTab - Advantage Program - 4% - 1 SkyTab POS and 1 Customer Facing Unit.
•	-		Shift 4 shipped equipment to Impact. Tracking numbers - 1Z05073E1350672829, 1Z05073E1350507212, 1Z05073E1351022609
•	-		Spoke to Betty, stated that they were having issues with Tips not showing on the Customer Facing Display. Called Shift 4 support as tip was unable to be turned on. Shift 4 Support successfully turned on Tips.
•	-		Ms Betty called and wnated to make sure that the tip amount for a Leonard McCoy had been adjusted correctly. He had accidentally keyed $9000.00 tip and meant to key $6.00. Ms Betty did do a tip adjust and adjusted the tip to the correct amount but the cardholder called her when he got home and said that his bank is still showing the $9000.00. I told her because they authorized it, it would stay as pending at his bank until they get the settlement in for the correct amount.
•	-		Lisa does the balancing at the end of the day for Ms. Betty. Her number is 901-413-3646.
31	Hatchie bottom boyz BBQ	0000334872	Feb 13 2024	ACTIVE	-	-	-	-	-
	Address : 110 Kilgore rd					Phone : 7312127895		Contact : Joseph Gonyaw
32	Mid-South ATV	461084469699009	Feb 12 2024	ACTIVE	-	SBC	Feb 12 2024	30%	Merchant
	Address : 7057 Hwy 72					Phone : 662-851-7777		Contact : Mike Moore
•	-		SBC - IBUXX - 3.5% - VALOR 100 - IP - BATCH 6:00PM
33	Pampered Paws (IBUXX)	461084469697068	Jan 25 2024	ACTIVE	-	SBC	Jan 25 2024	30%	Merchant
	Address : 565 W Poplar Ave					Phone : 901-316-5909		Contact : Karen Silver
•	-		SBC - IBUXX -3.5% - Valor 100 - Batch time 7:00pm
•	-		Replacing VL100 no keys found. Tricia will pick up
34	Pampered Paws Southaven (IBUXX)	461084469695604	Jan 25 2024	ACTIVE	-	SBC	Jan 25 2024	30%	Merchant
	Address : 3964 Goodman Rd					Phone : 662-470-5116		Contact : Karen Silver
•	-		sbc - IBUXX - 3.5% Valor 100 - Batch 7:00pm
•	-		TT Nikki, terminal will not read chip, they have to manually enter cards. Requested new VAR and let Tricia know
•	-		Returned defective VL100
35	Pampered Paws Olive Branch (IBUXX)	461084469698318	Jan 25 2024	ACTIVE	-	SBC	Jan 25 2024	30%	Merchant
	Address : 7127 Hacks Cross Rd					Phone : 662-470-5116		Contact : Philip Benard
•	-		SBC - IBUXX - 3.5% - Valor 100
36	A-1 Small Engines	461084469697529	Jan 24 2024	ACTIVE	-	SBC	Jan 24 2024	30%	Merchant
	Address : 7057 Hwy 72					Phone : 662-851-7777		Contact : Mike Moore, Steven Moore
•	-		SBC - IBUXX - 3.5% - Valor 100 - IP - Batch 6:00pm Central
•	-		TT Michelle says terminal is saying out of paper when it's not. Had her to make sure the cover is completely closed and reset terminal. Worked a normal. Also walked her through a refund.
•	Nov 22 2024 12:00 am		Test testing
•	Dec 16 2024 12:00 am		Test trst
37	Marshall Steakhouse	0021944354	Dec 28 2023	ACTIVE	-	Shift4	-	30%	Merchant
	Address : 2379 Hwy 178 W					Phone : 662-252-2424		Contact : Robert Philips
•	-		Shift4 - SkyTab POS (X 3 (2 with drawer, 1 no drawer)) + 20 Mobile + 2 KDS + 5 Dot Matrix Printers + Lighthouse - Advantage Program
38	Highlander Pub	0021942036	Dec 27 2023	ACTIVE	-	Shift4	Dec 27 2023	30%	Merchant
	Address : 78 N Main St					Phone : 901-221-7677		Contact : Marcus Lockett
•	-		Shift4 - SkyTab POS (X6 - only 2 with cash drawer) + 4 kitchen printers - Traditional Pricing - Batch time 7:00pm Central
•	-		Submitted signed Exhibit A to Shift4 for the request of 1 SkyTab Glass that was accidentally left off of the original order. Ticket 3226162. -----Received update from Shift4, the order has been received and is being prepared to ship. Ticket number is closed.
•	-		SkyTab Tracking Numbers - shipped 1/10/24: 1Z05073E0350971640, 1Z05073E0351440257, 1Z05073E0351484031, 1Z05073E0350877421, 1Z05073E0350051812, 1Z05073E0349907203, 1Z05073E0351951964, 1Z05073E0351998307, 1Z05073E0351989862, 1Z05073E0349732080, 1Z05073E0351124698, 1Z05073E0351452913, 1Z05073E0350559373, 1Z05073E0350138765, 1Z05073E0349260983, 1Z05073E0351899156, 1Z05073E0350740541, 1Z05073E0351343595, 1Z05073E0351720472, 1Z05073E0349992353, 1Z05073E0351073814
•	-		Spoke to Marcus, had questions regarding Gift Cards. Told him I will look into it as he has gift cards from previous POS. Was also having issues with Liquor Gin Department not allowing payments for it's items. Referred to Shift 4 Helpdesk. Did not hear back about any problems with Liquor Gin Department.
•	-		Gift card conversion was started today. Should be done in 24 hours. They confirmed the cards on hand will also be converted. Note that for these cards to work they have to key them not swipe.
•	-		Spoke to Marcus regarding issues getting 6th POS sent back to Shift 4. Instruction are as given, call Customer Support, clarify that you want to return one POS, provide serial number of the POS, Customer Service will send return label. Let him know if after today they are still having issues to let me know.
•	-		Sent back one POS Tracking # 1Z05073E9096212292
39	Las Delicias - Quince Rd	0021944586	Dec 27 2023	ACTIVE	Mar 26 2024	Shift4	Jan 03 2024	30%	Merchant
	Address : 5689 Quince Rd					Phone : 901-800-2873		Contact : Antonio Martinez
•	-		Shift4 - SkyTab POS + 2 Kitchen Printers + 3 mobile devices - Traditional pricing
•	-		Equipment shipped from Shift4 1/26/24. UPS Tracking numbers: 1Z05073E1350516391, 1Z05073E1351960006, 1Z05073E1351984615, 1Z05073E1349690222, 1Z05073E1350176839
•	-		Main Contact is Mauricio at 901-283-7243.
•	-		Spoke to Mauricio regarding Skytab Mobiles not working. When trying to add ticket on mobile they would go to a white screen. To fix they need to restart the mobiles. Informed if this continues to contact us or Shift 4 Support for assistance.
•	-		Sent out Exhibit A to be signed for 1 POS Station and 2 Thermal Printers.
•	-		Shift 4 - Skytab POS + 2 Kitchen Printers Equipment shipped from Shift 4 4/4/24, UPS Tracking numbers: 1Z53X9F30343920282, 1Z53X9F30344580291, 1Z53X9F30343483504, 1Z53X9F30344253911, 1Z53X9F30343195521
•	-		Spoke with Mauricio, wanted to know if there was another way to split tickets as their current method turns on ticket into as many people were sitting at the table. Let him know they can split the ticket equally during payment or split the ticket beforehand.
•	-		Spoke to Mauricio, Skytab had double charged customers when merchant called in to have tips added the day after. Found that it only happened due to human error on Shift4's side. Am looking into issue regarding tip adjusts getting a Network Error and declining.
40	Las Delicias - Park Ave	0021944594	Dec 27 2023	ACTIVE	Mar 26 2024	Shift4	Jan 03 2024	30%	Merchant
	Address : 4002 Park Ave					Phone : 901-458-9264		Contact : Antonio Martinez
•	-		Shift4 - SkyTab POS + 2 Kitchen Printers + 3 Mobile devices - Traditional Pricing - Batch time 9:00 Central
•	-		Shift4 shipped equipment today 1/26/24 via UPS. Tracking numbers: 1Z05073E1349933273, 1Z05073E1350824889, 1Z05073E1349097490, 1Z05073E1349851101, 1Z05073E1349185715
•	-		MID Cancelled, Equipment sent back with tracking numbers. Tracking numbers: 1Z05073E9097533845, 1Z05073E9096792817, 1Z05073E9099918426, 1Z05073E9095873437
•	-		Tricia wanted to know if the RP will get the bonus for this merchant. Informed Tricia that two criteria had been broken due to cancellation then reopening their account so the RP will not be getting the bonus for this location from Shift4. Also wanted to know if the merchant was still eligible for the 5k bonus. Informed Tricia they are on the list to get the bonus in December.
41	Highlander Pub	-	Dec 21 2023	CANC	Dec 03 2024	Shift4	-	30%	Merchant
	Address : 78 N Main St					Phone : 901-221-7677		Contact : Marcus Lockett
42	North Shelby VFW Post 7175	0021931559	Dec 13 2023	ACTIVE	-	Shift4	Dec 12 2023	30%	Merchant
	Address : 4681 Cuba Millington Rd					Phone : 901-872-7175		Contact : Stephen Rossi
•	-		Shift4/Skytab/2POS/1KitchenPrinter
•	-		Tricia called and said that Nina from VFW had texted her and said that all of the beers were ringing up for $2.50. Alex called the merchant to see what was going on and the girl had forgotten that today is Thursday and that it's 2/$5. Alex again told them that we can't program the POS to have multiples at a single price and that's why they're ringing up for $2.50. I called Tricia back to make sure that she calls Nina to make sure she understands that the POS can't do the 2 for $5 and that they agreed that that's how they wanted to handle it. They will charge the customer $2.50 for the 1st beer and give them a ticket for their 2nd one so the servers will know to only charge them $2.50 for the 2nd one.
•	-		All Pricings for Happy Hour and Thirsty Thursday have been set. TT set for all domestics at $2.50. All days M-F set for $.25 less than total cost after tax for all alcohol. TT overrides Domestics for Thursday between 4-6PM.
•	-		test
43	Raven & Lily	0021899244	Oct 30 2023	ACTIVE	-	Shift4	Oct 30 2023	30%	Merchant
	Address : 120 Mulberry St					Phone : 901-286-4575		Contact : Justin Young
•	-		Shift4 - IBUXX - 3.5% - SkyTab
•	-		SkyTab LightHouse Back Office login for merchant: Youngjw73@gmail.com Ch!ck3np00p
•	-		Spoke with Austin regarding Ticket for printer. Stated was a bad roll of paper however Shift 4 was contacted and changed settings/configs for mods and printers. Informed Austin if there are any issues to call us first and we will work on issue from there.
•	Dec 14 2023		TT Austin #2 printer not printing. Conferenced in with Shift4 they had him power it down and he changed the ip address. They sent a ticket and all is working now.
•	-		Austin called in and wanted to know how to order paper for his printers. When I looked in the Partner Portal, they are still showing his equipment as pending. Also, logged into his Lighthouse and saw the menu option for Orders, but when I clicked on that, all I could pick was order equipment. The order Supplies option was not accessible. Alex called Shift4 support and they are looking into why it's not active on their Lighthouse. I called Austin back and gave him the phone number to call to order the paper. Informed him that they would have to pay shipping and that the bundles of paper can only be ordered in a box of 50 for either Thermal or Dot Matrix
•	-		spoke to Amy per Tricia's request - they have not been getting their funds in a timely manner. Amy and I called Shift 4 and spoke to Gabbi and she said that it was due to their batch being closed late. It's been closing after 11:00pm that last few days to Shift4's system not closing it on time. We had both of their locations put on Same Day funding with the understanding that they will start receiving their deposits between 3 - 5pm (Eastern time) the following day.
44	River Bottom Forge	461084469698552	Oct 26 2023	ACTIVE	-	SBC	Oct 31 2023	30%	Merchant
	Address : 1081 Greene Rd					Phone : 870-215-2016		Contact : Adam Fahr
•	-		SBC - VetBuxx - 3.95% - Swipe Simple Mobile App - (Dee delivered dongle 10/25/23 to Tricia) - Batch - 6:00pm
•	Oct 31 2023		Set up Swipe Simple. Riverbottom is password
•	-		spoke to Tricia in Jan regarding this merchant being seasonal. I dropped the ball and failed to get their fees removed. I have requested SBC remove their $19.95 fee and also requested a refund for Feb and March. Merchant will be opening back up in July per Tricia. She said that she will let us know when they reopen.
•	-		Per email from Tricia - merchant is reopening for the new season. Submitted request to have SBC add in the $19.95 statement fee.
•	-		Received email from Tricia, the business has closed it's season. Submitted request to SBC to have the $19.95 statement fee removed until opening time again.
45	Oxford Ford - Finance	461084469697430	Oct 12 2023	CANC	Dec 11 2024	SBC	Oct 30 2023	30%	Merchant
	Address : 447 Hwy 6 West					Phone : 662-234-4661		Contact : Jenny McGee
•	-		SBC - IBUXX - 3.5% - 2 Valor 100s ($19.95/mo) - Batch 7:00pm - IP
•	-		Received 2 VL100s back 6/26/24 - Submitted request to SBC to cancel account.
•	-		Deactivated terminals in Valor
46	Oxford Ford - Parts & Service	461084469693593	Oct 12 2023	CANC	Dec 11 2024	SBC	Oct 30 2023	30%	Merchant
	Address : 447 Hwy 6 West					Phone : 662-234-4661		Contact : Jenny McGee
•	-		SBC - IBUXX - 3.5% - Valor (19.95/mo) - IP - Batch 7:00pm
•	Dec 19 2023		TT Kelly she wanted info on how to update terminal, walked her through but there was nothing to update. She will begin using today.
•	Dec 19 2023		TT Victoria, she wanted a line item to show fee on receipt, told her we can't do that and be compliant.
•	-		SBC sent an email regarding a refund processed on 1/4/24 for $800.00 on Visa Card 0413. I called the merchant and spoke to Kelly in Parts & Service because Jenny was not in. Kelly said that the refund is valid and that it was a core charge that was refunded from a transaction taken several days ago.
•	-		Received VL100 back 6/26/24 - submitted request to SBC to cancel account.
•	-		Deactivated terminals in Valor
47	Oxford Toyota - Parts & Service	461084469699612	Oct 12 2023	CANC	Dec 11 2024	SBC	Oct 30 2023	30%	Merchant
	Address : 435A Hwy 6 West					Phone : 662-234-4661		Contact : Jenny McGee
•	-		SBC - IBUXX - 3.5% - Valor ($19.95/mo) - Batch 7:00pm - IP
•	-		Merchant called regarding a return that was submitted 5/21/2024. Informed the merchant it can take 3-5 days from when the return is showing in Pioneer.
•	-		Received VL100 back 6/26/24 - submitted request to SBC to have account cancelled
•	-		Deactivated terminals in Valor
48	Oxford Toyota - Finance	461084469699501	Oct 12 2023	CANC	Dec 11 2024	SBC	Oct 30 2023	30%	Merchant
	Address : 435A Hwy 6 West					Phone : 662-234-4661		Contact : Jenny McGee
•	-		SBC - IBUXX - 3.5% - 2 Valor 100s ($19.95/mo) - IP - Batch 7:00pm
•	-		Received 2 VL 100s back 6/26/2024 - submitted request to cancel account to SBC
•	-		Deactivated terminals in Valor
49	Jack's Deer Processing	461084469698818	Oct 11 2023	ACTIVE	-	SBC	Oct 11 2023	25%	Merchant
	Address : 170 Morrison Lane					Phone : 731-609-4295		Contact : John Oswalt
•	-		SBC - IBUXX - 3.95% - Swipe Simple Mobile w/ Dongle - 24.95/mo - Batch time 6:00pm Central
•	Oct 11 2023		Set up SS
•	-		TT Tricia they had a rouge employee that was fired and she needed a password reset. Their new Swipe Simple password is Jack1053
•	-		Tricia called and asked if we could change the high ticket amount from $1500.00 to $2500.00. I submitted a request to SBC to have them raise the high ticket amount.
•	Nov 03 2023		Tricia returned card reader
•	-		Received email from Tricia asking that we close this merchant for the season since it is a seasonal business. The merchant should reopen around September. I had SBC remove the $24.95 monthly fee and have it marked on my calendar to put it back in on September 2nd. If we suspend the merchant's account due to the length of time for inactivity, we will have to do a whole new set up, so we are leaving it active with no fees
•	-		received email from Tricia asking to open the account back up for his new season. Sent request to SBC to have the $24.95 added back in.
50	Impact Test	000852576	Oct 10 2023	ACTIVE	-	-	-	-	-
	Address : 10080 Highway 194					Phone : 9016924540		Contact : Morgan Withee
51	Anthony Drain	000242437	Aug 21 2023	ACTIVE	-	SBC	-	30%	-
	Address : 1164 Vickery LNSTE 200					Phone : 9018282229		Contact : Anthony Drain
52	Beaver Maintenance & Construction LLC	461084469692511	Jun 29 2023	CANC	Dec 11 2024	SBC	-	30.00%	Merchant
	Address : 8900 Pleasant Ridge Rd					Phone : 9012582675		Contact : Catherine Rouse
•	-		SBC- IBUXX- 3.95%- SS VT- Batch 6:00pm Central- NDF
•	-		Catherine called and wanted to cancel her account. Emailed her the Cancellation form.
•	-		Cancelled SS account per Alex
53	Forklifts ETC - ibuxx	461084469692092	Jun 29 2023	CANC	Dec 11 2024	SBC	May 08 2023	30.00%	Merchant
	Address : 3684 Cherry Rd					Phone : 9017945400		Contact : Lance Province
•	-		SBC- Ibuxx- 3.95%- Valor- IP- NDF - terminal will have dual mids one traditional and one ibuxx. Merchant will select cancel to remove fee and that will run on the traditional mid.
•	-		I have gotten this taken care of they will have 1 valor terminal with both a traditional mid and an ibuxx mid. Then we are doing their website on ibuxx with authorize.net. I am working with the developer on this now
•	-		Was set up for 3.95% but should have been 3.5% so I have updated this in pioneer.
•	-		Correction: SBC- IBUXX- 3.5%- Swipe Simple- IP- NDF
•	-		TT Tricia wanted survey removed from Valor.
•	-		Called Karri per text from Tricia. She was needing Virtual Terminal access. Requested the vars and set up VT for her. She was able to see it after she logged out and back in.
•	-		TT Tricia - She let me know that the merchant no longer wants to do ibuxx. At this time we also realized that they never got their ecommerce site connected to their auth.net account with SBC. Previously they had an auth.net account on their ibuxx account. I had conrad switch over the mid in the back ground so that it would now be associated with their traditional mid. This way the merchant did not have to pay for a new auth.net account. Tricia gave us a contact for their virtuemart shopping cart- vanessa@newurbanmedia.io. Sent the following email to merchant and contact with the auth.net information Good Afternoon, My name is Morgan Withee, and I am working with Forklifts ETC on their new merchant account. We have them boarded on Tsys with an authorize.net var sheet. Lance gave our office this email address to assist you with getting their shopping cart set up on authorize.net. To my understanding, their website will not be passing a fee along to their customers like we originally planned. Authorize.net Credentials: username: forkliftsetc2023password: Forklifts2023! They do have 2-factor authentication turned on though so once you login it will send a pin to Lance's email. The pin is only good for 10 min so you may want to have the merchant on the phone while you are trying to login. I tried to disable this but auth.net says this is a new requirement and we can not disable this. I have attached their var sheet just in case you may need it but it's all set up in authorize.net so there should be nothing needed on that end. Please let us know if there is anything we can do to assist you from our end.
•	-		I think we need to close out this account. I will get with Tricia on this!
•	Dec 20 2023		Tricia returned 3 VL100 12/20/23 SN: 118221707365, 118213111803, and 1182217017372
•	-		Closed account. Not using IBUXX account anymore. Will use traditional account. Closed on SBC 12/20/23
54	Forklifts ETC - traditional	461084469694674	Jun 29 2023	ACTIVE	-	SBC	May 08 2023	30.00%	Merchant
	Address : 3684 Cherry Rd					Phone : 9017945400		Contact : Lance Province
•	-		SBC- Ibuxx- 3.95%- Valor- IP- NDF - terminal will have dual mids one traditional and one ibuxx. Merchant will select cancel to remove fee and that will run on the traditional mid.
•	-		I have gotten this taken care of they will have 1 valor terminal with both a traditional mid and an ibuxx mid. Then we are doing their website on ibuxx with authorize.net. I am working with the developer on this now.
•	-		TT Tricia wanted survey removed from Valor.
•	-		TT Lance had questions concerning two transactions. They were ran on the other merch number
•	-		Called Karri per text from Tricia. She was needing Virtual Terminal access. Requested the vars and set up VT for her. She was able to see it after she logged out and back in.
•	-		TT Tricia - She let me know that the merchant no longer wants to do ibuxx. At this time we also realized that they never got their ecommerce site connected to their auth.net account with SBC. Previously they had an auth.net account on their ibuxx account. I had conrad switch over the mid in the back ground so that it would now be associated with their traditional mid. This way the merchant did not have to pay for a new auth.net account. Tricia gave us a contact for their virtuemart shopping cart- vanessa@newurbanmedia.io. Sent the following email to merchant and contact with the auth.net information Good Afternoon, My name is Morgan Withee, and I am working with Forklifts ETC on their new merchant account. We have them boarded on Tsys with an authorize.net var sheet. Lance gave our office this email address to assist you with getting their shopping cart set up on authorize.net. To my understanding, their website will not be passing a fee along to their customers like we originally planned. Authorize.net Credentials: username: forkliftsetc2023password: Forklifts2023! They do have 2-factor authentication turned on though so once you login it will send a pin to Lance's email. The pin is only good for 10 min so you may want to have the merchant on the phone while you are trying to login. I tried to disable this but auth.net says this is a new requirement and we can not disable this. I have attached their var sheet just in case you may need it but it's all set up in authorize.net so there should be nothing needed on that end. Please let us know if there is anything we can do to assist you from our end.
•	-		It has come to my attention this merchant has 3 terminals. We need to figure out why they are using 3 terminals and if they need them or not. Once we do that we will figure out what their monthly fee should be. We do need to add on a cost for their auth.net monthly fee once we know how many terminals they need for sure we will adjust accordingly.
•	Dec 20 2023		Tricia returned 3 VL100 deactivated
55	Happy Hippie Farm	-	Mar 19 2023	CANC	Dec 03 2024	-	-	30%	Merchant
	Address : PO Box 631					Phone : 19319943838		Contact : Trisha Spicer
•	-		abc
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 12000.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 140000
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 700.00
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95% - Swipe Simple dongel - Batch Time 7:30pm Est - NDF
•	-		User: Mike Thomas -> Notes: Sent invoice for card reader
•	-		User: Morgan Withee -> Notes: Account closed by SBC for ach reject.
•	-		User: Mike Thomas -> Notes: Emailed Swipe Simple to request cancellation....fraud
•	-		SBC- Traditional-Valor VP 100/300- Pin Debit- EBT- Batch time 7:30pm-IP
•	-		FD/Card Connect
•	-		SBC- IBUXX- 3.95%- VALOR 100- IP- NDF
•	-		Batch time 8:00pm Eastern
•	-		TT Todd we reprogrammed Valor 100 that was originally sent to Green Valley. Ran a test transaction all good will ship signage and other paper work to merchant.
•	-		Shipped iBuxx signage and other paper work
•	-		SBC - IBUXX - 3.99% - Valor 100 with no monthly fee
•	-		Tesla/Card Connect - Traditional - Tiered - Clover Duo
•	-		SBC- Delta Payments
•	-		SBC- Delta Payments
•	-		SBC- Delta Payments
•	-		SBC- Delta Payments
•	-		SBC- IBUXX- 3.95%- Valor 100- IP- NDF- Batch time 4:30pm Central
56	Redneck Hollar	461084469695994	May 09 2023	CANC	Dec 11 2024	SBC	-	30.00%	Merchant
	Address : 628 McNairy Rd					Phone : 931-221-9433		Contact : Melinda Clifton
•	-		IBUXX-3.95%- IP- PAX S80- Batch time 7:30pm Central- NDF
•	-		TT Melinda walked her through download. Ran test transaction
•	-		Tricia called and said that merchant (Pam Powell) wants to cancel the account. Her new partner doesn't want to do all involved in running the business any longer. I sent Pam the SBC Cancellation request to rednecks.holler@gmail.com and told her we would need the equipment back along with the signed form before we can cancel her account.
•	-		Received the signed cancellation request and uploaded to merchant's file. Waiting on equipment to be mailed back to us before submitting the cancellation request to SBC.
•	-		Cancelled account. Received Pax s80 back 5/22/23 and submitted cancel request to SBC today.
57	Tishomingo County Foster Rescue	520004783667	May 09 2023	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 263 CR 956					Phone : 662-660-3366		Contact : Gail Milligan
•	-		cancelled merchant. Tricia picked up equipment. Morgan requested Vantiv close their system on 7/17/23.
•	-		Vantiv- Traditional- Swipe Simple Mobile with a loaner Dongle #2- IP- Batch time 7:00pm
•	-		added MID and approval date and uploaded Var sheet and signed application
•	-		Set up Swipe Simple
•	-		Emailed Tricia SS credentials
•	-		Spoke to Kim George, referred to me by Gail to get her set up with IQ access. Ms Gail said she is computer illiterate and Kim will be doing the reconciliation etc.
58	Risky Business	461084469698695	May 09 2023	CANC	Dec 11 2024	SBC	-	25.00%	Merchant
	Address : 780 Rose Rd					Phone : 731-432-3242		Contact : Caroline Robinson
•	-		SBC-3.95%- IBUXX- SS w/ BT Dongle- NDF- Batch time 6:00pm Central
•	-		Set up Swipe Simple and shipped dongle
•	-		TT Tricia concerning when they will start processing, she said she spoke to the merchant yesterday (4/6/23) and said they will probably only do 1 or 2 transactions per month. So, they weren't sure.
•	-		Merchant had ACH reject yesterday 5/8/23. Spoke to tricia they are going to move to Square. I let her know that they owe $29.95 for the month of April and then since they told us in May they want to cancel they will have to pay for may and their total bill will be $29.95 plus $25 for the ACH reject. I have sent out the cancel form. I let the merchant know once I get the signed form and the reader back we can go ahead and cancel the account
•	-		Called merchant and got voicemail. Left detailed message that we need our equipment back and that she needs to sign the cancellation form that was sent to us that we could not cancel her account until the form is signed and we have the equipment. Left the office number for her to call us back. Tricia called the bank of Fayette county - the branch that referred her to us - and they said they would try to reach out to Caroline as well
•	-		Tricia returned B250 card reader
•	-		Changed Status to Cancelled. The Bank of Fayette told Tricia to have SBC go ahead and send the debit owed to Risky Business's account and they will honor it and work out the NSF with the owner. Conrad replied back and said that the debit will be sent out Monday, 6/5 and should post to bank on 6/6/23
•	-		Closed Swipe Simple account
59	The Brunswick Skillet	520004774720	May 09 2023	ACTIVE	-	Vantiv	-	30.00%	Merchant
	Address : 5197 Brunswick Rd					Phone : 901-730-0907		Contact : Joe Waldron
•	-		Vantiv- Prime Buxx- 0.30%+$0.15-2 Valor 100's-$49.95+$19.95= $69.90
•	-		Changed status to Approved and entered the MID and approval dates
•	-		TT Tricia walked her through downloads on both VL 100
•	-		Tricia called to let us know the merchant is trying to take a $100.00 tip and the machine would not allow it. Updated their Tip Max and % to 9999 for both terminals. Once they did the parameter update, they were able to run the tip.
•	-		TT Joe he has new internet and can't connect to wifi so we tried ethernet an still have issues so we called Valor and they say the error message he's getting is network related so Joe is calling his provider to see what ports are open. He will call me back.
•	-		Got on phone with Valor and they fixed connection issue by switching the WiFi over to 2.4 and fixed key issue by resetting and pushing another download.
•	-		Cancelled account. Merchant wanted a POS system so he changed processors. Received 2 Valor terminals back 5/3/23. Submitted request in NPCrm to cancel - SR47227652
•	-		Inactivated 2 Valor 100 put in inventory
60	WHOAA CO LLC	461084469698433	May 09 2023	ACTIVE	-	SBC	-	30.00%	Merchant
	Address : 7551 BAUX MTN RD.					Phone : 336-817-9676		Contact : CHAD NEWTON
•	-		SBC-IBUXX-3.95%-Swipe Simple-IP-NDF-Batch time 6pm Eastern - Dongle
•	-		set up SS and
•	-		Text Tricia the password for SS and shipped dongle
•	-		Updated their monthly fee from $19.95 to $29.95
•	-		Put in a request to refund $19.95 that he was billed before he got his swipe simple credentials.
•	-		Merchant received $665.28 CB in July from transaction ran June 7th. Then on 8/2/23, SBC debited $287.02. $232.07 was an Excessive Chargeback Fee, $29.95 monthly fee and $ 25.00 Chargeback fee. Tricia asked if we could refund the Excessive Chargeback fee since this is the first chargeback he's ever received. I submitted a request today for the $232.07 to be refunded.
61	Friendship Partners	461084469696796	May 09 2023	CANC	Dec 11 2024	SBC	Nov 08 2022	30%	-
	Address : 35 Rochester Cv					Phone : 731-803-9442		Contact : Narinder Mutti
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 1
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 72000.00
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 25.00
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95% - Valor 100 with pin pad - IP - Batch time 7:00pm -
•	-		User: Mike Thomas -> Notes: Downloaded terminal with pin pad. Advised Tricia terminal is ready.
•	-		User: Morgan Withee -> Notes: requeested for the following things to be turned off: Survery and text receipt. Also requested we change the batch time to 12:00 AM CST. I have made these changes
•	-		User: Kamal Oghad -> Notes: Turned off cash discount as per merchant request
•	-		User: Emily Karawadra -> Notes: spoke to Baboo Morgan sent Var to him he confirmed receipt!
•	-		User: Mike Thomas -> Notes: Edited terminal with new MID# and TID# and also changed auto settle time to 11:30 PM per merchant
•	-		User: Mike Thomas -> Notes: added owner cell phone number in CMS section
•	-		User: Mike Thomas -> Notes: Changed auto settle to Midnight CST
•	-		User: Charlotte Goff -> Notes: Closed this profile because merchant wanted to move to traditional pricing. Submitted the request to SBC to close out IBUXX account
•	-		User: Charlotte Goff -> Notes: Closed this profile because merchant wanted to move to traditional pricing. Submitted the request to SBC to close out IBUXX account
62	Janet Cordier	461084469694047	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	-
	Address : -					Phone : 901-459-0496		Contact : -
•	-		Returned S80
•	-		cancelled the Swipe Simple account today 3/13/23
63	The Wing Wagon	461084469694491	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	Merchant
	Address : 15380 Hwy 57					Phone : 9018776064		Contact : Curley Harris
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 11
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 5000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 2
•	-		User: Mike Thomas -> Notes: I talked to Curley he said he was planning on using it starting today
64	AT YOUR FINGER TIPS	434270337885	May 09 2023	CANC	May 15 2024	-	-	30%	Merchant
	Address : -					Phone : 9013790784		Contact : CHAU HONGLY
65	ANDERSON WINFIELD FUNERA	434289537889	May 09 2023	CANC	May 15 2024	-	-	30%	Merchant
	Address : P O Box 200					Phone : 4019490180		Contact : THOMAS
•	-		User: Christina Sullins -> Notes: Rosanne asking about EMV terminals.
•	-		User: Christina Sullins -> Notes: Rosanne needed to ask some more questions about her account.
•	-		User: Christina Sullins -> Notes: Rosanne called to cancel and will fax a letter over.
•	-		User: Mike Thomas -> Notes: Request IMPAMI32EBMDU01 to cancel account.
66	AAA COLLISION CENTER	434273890880	May 09 2023	CANC	May 15 2024	-	-	30%	Merchant
	Address : -					Phone : 901-213-4401		Contact : BRUCE
67	5TH AVENUE FLAIR	434276621886	May 09 2023	CANC	May 15 2024	-	-	30%	Merchant
	Address : -					Phone : 9018548380		Contact : REGINA TANZER
•	-		User: Dianna from - Notes: ACCOUNT CLOSED
68	Cavalier Cleaners #3	461084469693506	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	Merchant
	Address : 1811 Kirby Parkway					Phone : 9017555085		Contact : Sonia Tullis
•	-		User: Kamal Oghad -> Notes: Deployed NX1200 Serial Number: 8819X16355
69	Cavalier Cleaners #1	461084469693033	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	Merchant
	Address : 4904 Poplar Ave					Phone : 9016833050		Contact : Sonia Tullis
•	-		User: Kamal Oghad -> Notes: Deployed NX1200 Serial Number: 8820X16355
70	K J & E Stop and Go	520003933365	May 09 2023	ACTIVE	-	-	-	30%	-
	Address : 5200 S Warren Rd					Phone : 9014653660		Contact : Karan Williams
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 20
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 21600
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Morgan Withee -> Changed : MO Percent FROM 0 TO 5
71	Southern Automotive	520003648138	May 09 2023	CANC	Apr 15 2024	-	-	30%	Merchant
	Address : -					Phone : 901-854-0162		Contact : Joe Cunningham
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 600000
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 50000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 5000.00
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Mike Thomas -> Notes: Programmed VX520 SN: 803-200-330 IP Auto settle time 6:00 PM.
•	-		User: Kay Arpin -> Notes: emailed merchant provided link and instructions to complete PCI questionaire
•	-		User: Emily Karawadra -> Notes: Morgan Withee: Sent refund for $8.18 due to offset deposits from IBUXX program. ACH sent on 3/20/2020 will receive funds on 3/23/2020
•	-		User: Mike Thomas -> Notes: Mailed additional iBuxx stickers per DK
72	Mid south Parts	8035385825	May 09 2023	CANC	Jun 26 2024	-	-	30%	-
	Address : 75 DOWNING STREET SUITE F					Phone : 7702350927		Contact : Sagar Patel
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 500
•	-		User: Pennye McAnulty -> Changed : MO Percent FROM 0 TO 100
•	-		User: Mike Thomas -> Notes: Called Mid-South parts and left a voicemail.
•	-		User: Pennye McAnulty -> Notes: Merchant request account cancelled. Cancelled account online.
73	Bensingers Cleaners-Poplar	8035005217	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : 5167 Poplar Ave					Phone : 901-937-4818		Contact : Sonia Tullis
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 75
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 240000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 20000
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Mike Thomas -> Notes: Programmed iCT220 SN: 10656CT801766648 after trying to reload theirs (internet issues) will set this one for dial until issues have been resolved. Will deliver 6/27/19
74	Bensingers Cleaners- Kirby	8035003386	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : 1789 Kirby Parkway suite 104					Phone : 901-937-4814		Contact : Sonia Tullis
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 100
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 360000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 30000
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Mike Thomas -> Notes: Went by location and reprogrammed iCT220 on 6/26/2019 also corrected to English only
75	Bensingers Cleaners- Union	8035001596	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : 1680 union Ave #104					Phone : 901-937-4817		Contact : Sonia Tullis
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 75
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 240000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 2000
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Mike Thomas -> Notes: Communication issues, reset teminal....now working
•	-		User: Mike Thomas -> Notes: Communication issues, reset teminal....now working
76	Cavalier Cleaners - Kirby Parkway	8034991706	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : 1811 Kirby Parkway					Phone : 901-755-5085		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 120000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 10000
•	-		User: Pennye McAnulty -> Notes: Had to correct checking account It was missing a number on the application.
•	-		User: Pennye McAnulty -> Notes: Checking account was off digit funds are being returned.
•	-		User: Pennye McAnulty -> Notes: PCI Sonia2019 and Password Clean@19
•	-		User: Morgan Withee -> Notes: Put in a request to close account
77	Bensingers Cleaners -Harbor Town	8034991599	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : -					Phone : 901-529-0444		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 75.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 240000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 20000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
78	Germantown Cleaners #1	8034988744	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : 2117 South Germantown Road					Phone : -		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 100.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 1000000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 85000
•	-		User: Mike Thomas -> Notes: Set up USA ePay
•	-		User: Pennye McAnulty -> Notes: We are going to add converge to this account.
•	-		User: Pennye McAnulty -> Notes: PCI is Mard123 Clean@19
•	-		User: Mike Thomas -> Notes: Cancelled USA ePay
•	-		User: Dee Karawadra -> Notes: They called and because the terminal was not working. Troubleshooting with Nick from Nexgo suggested returning the terminal to Nexgo. Serial number 8818xxxx. Kamal well download a new terminal and go deliver it to them.
•	-		User: Morgan Withee -> Notes: notes below of for secure bancard account not elavon
•	-		User: Morgan Withee -> Notes: Put in a request to close out this account.
79	Cavalier Cleaners	8034981632	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : 9245 Poplar Ave Suite 3					Phone : 901-754-4117		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 50000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 6000
•	-		User: Mike Thomas -> Notes: Downloaded VX520 SN: 262-790-775 and delivered to merchant. All working.
•	-		User: Morgan Withee -> Notes: put in a request to close account
80	Bensingers Cleaners	8034969553	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : 9155 Poplar Ave Suite 5					Phone : -		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 180000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 15000
•	-		User: Pennye McAnulty -> Notes: PCI Username Tullis19 password Clean@19
81	Bensingers Cleaners	8034969231	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : 255 New Byhalia Road					Phone : 901-414-0243		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 75.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 120000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 12000
•	-		User: Pennye McAnulty -> Notes: PCI Username is 8034969231 and password Clean@19
82	Bensingers Cleaners Saddlecreek	8034963846	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : -					Phone : 901-440-8477		Contact : Sonia Tullis
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 120000.00
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 1000.00
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Morgan Withee -> Notes: Will reprogram their current ICT250
•	-		User: Morgan Withee -> Notes:
83	Mard Cleaners Inc	8034963840	May 09 2023	ACTIVE	-	-	-	30%	-
	Address : 7685 Farmington BLVD Suite					Phone : 901-440-8477		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 120000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 12000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Pennye McAnulty -> Changed : Tax ID FROM 084008468 TO 621489146
84	Germantown Cleaners #2 Sanderline	8034960230	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : 5040 Sanderline Suite 106					Phone : 901-683-9618		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 650000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 55000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Pennye McAnulty -> Notes: PCI - Dryclean1 and password is Clean@19
•	-		User: Mike Thomas -> Notes: TT LuAnne need full card number for a transaction they ran as a refund by mistake. Gave her the info.
•	-		User: Aimee Jones -> Notes: Accidentally refunded a customer instead of charging the card. Needs full card number to rerun transactions. Called Elavon to get the full number.
•	-		User: Aimee Jones -> Notes: LuAnne needs to install software to request a password when issuing a refund.
•	-		User: Morgan Withee -> Notes: Put in request to close the account
85	Bensingers Cleaners Poplar	8034491367	May 09 2023	CANC	-	-	-	30%	Merchant
	Address : -					Phone : 901-440-8718		Contact : Sonia Tullis
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 50
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 12000.00
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 1000.00
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Mike Thomas -> Notes: TT Kim term gwetting connection error... had her reset ethernet....now working.
86	Wholesale Flooring of McNairy LLC	461084469695097	May 09 2023	CANC	Dec 11 2024	SBC	Mar 16 2022	30%	Merchant
	Address : 122 N 4th St					Phone : 662-672-3620		Contact : Sheila Kelly
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 3000
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 120000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 25000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 1
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Swipe Simple Bluetooth Dongle; Batch time 7:00pm Central; NDF
•	-		User: Charlotte Goff -> Notes: changed status to approved; uploaded VAR; added MID and approval date
•	-		User: Morgan Withee -> Notes: Updated pricing from $19.95 to $29.95 since they are getting a SS dongle now.
•	-		User: Mike Thomas -> Notes: Set up Swipe Simple and updated reader
•	-		User: Mike Thomas -> Notes: Called Tricia to inform her reader is ready
•	-		User: Mike Thomas -> Notes: Shipped FedEx 2 day delivery 776324233566
•	-		Cancelled Swipe Simple account today 3/13/23
87	Grubbing with Grandad	461084469692041	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	Merchant
	Address : PO BOX 521					Phone : 731-609-0953		Contact : Greg Buckner
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 8.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 120000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 10000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - $0.49; Swipe Simple Mobile App with Bluetooth Reader; Batch time 6:00pm
•	-		User: Charlotte Goff -> Notes: Merchant says average ticket will be $8.00 but understands that if his average ticket size goes up we will have to increase the IBUXX fee accordingly - per Tricia Wright
•	-		User: Charlotte Goff -> Notes: Changed Status to Approved; uploaded VAR sheet; added MID and approval date
•	-		User: Mike Thomas -> Notes: Sent SS credentials to Tricia
•	-		User: Emily Karawadra -> Notes: Gave Tricia a Lenovo Tablet quoted her $99.99 she picked it up to take to merchant to see if it will work for them.
88	Owen Automotive	461084469697311	May 09 2023	CANC	Dec 11 2024	SBC	Nov 05 2021	30%	-
	Address : 9565 Hwy 64					Phone : 901-734-5601		Contact : Donnie Owen
•	-		User: Morgan Withee -> Notes: Merchatn needs to cancel: This merchant started using Mitchell 1 software that we cant access so they have to close out the account. I sent this to the merchant in October but he is just returning the letter with it dated October but the effective date will be today and not October 5. Linda sent me confirmation today that the account is closed.
89	Gurkin's #4 - ibuxx	566800000932582	May 09 2023	CANC	Jun 26 2024	Rev19 - AFS FD	-	30%	-
	Address : 14430 Tennessee 57					Phone : 9018773313		Contact : Charles Gurkin
•	-		User: Morgan Withee -> Notes: Put in a ticket with REV 19: I noticed a few things on their first statement that we need to get resolved. 1. Merchant is being billed all fan fees interchange fees and program fees. This merchant is on a flat rate they should not be billed for any of this. We need them to be billed only the $0.59 a transaction no other additional program interchagne or fan fees - There is not a section on the app to display if its flat rate or interchange or tiered this may be where the error came in. 2. I noticed on the App we do have an AVS fee of $0.05 I need this removed this was an accident. 3.Merchant is being billed for EBT at $0.20 which is correct but it does not reflect what their EBT fee is on their statement is this normal? 4. I need the merchant to be refunded for everything but the $29.95 monthly fee and the $111.40 EBT fees. Please also verify merchant is on net deposits where fees come out daily and not gross where they come out at the end of the month. So All in All they should be paying $29.95 a month $0.59 a transaction EBT transactions at $0.20 and no other fees. Please let me know if you need anything from me to get this correct.
•	-		User: Charlotte Goff -> Notes: TT Charles Gurkin - reported that a $70.00 debit transaction was accepted at his store on June 29th but was not included in his deposit. Called Agile Financial (Tsys mReports) and they located the transaction. The debit transaction rejected but they will push it through and it will get deposited to Gurkin's account around Thursday July 8th.
•	-		User: Morgan Withee -> Notes: I called charles and let him know his account has finally been updated to daily net deposit. He will also get his refund for 1131.58 sometime next week. I am going to double check on his $70 debit deposit.
•	-		User: Charlotte Goff -> Notes: TT Charles Gurkin 7/6/21 - he reported a $15.22 transaction that was run as PIN debit. Found rejected transaction in mReports and called Rev19 to confirm. Rev19 (spoke to Nicholas) confirmed transaction would reject again because it is a PIN debit. Nothing they can do. Called the store and explained to George that he might want to contact cardholder and see if they can come in and have the transaction run as a credit card. The $70.00 transaction from June 29th rejected a 2nd time and told George that they would have to do the same with this one.
•	-		User: Charlotte Goff -> Notes: Charles called yesterday to discuss reconciliation of his account. Finally his deposits are matching his transactions however there are still debits being made to this account for apparent EBT transaction fees. We've been unable to match the debited amount to the number of EBT transactions he had.
•	-		User: Charlotte Goff -> Notes: TT Charles - he wanted to know if we were able to figure out what the small debits were that were coming out of his account. I told him that it was related to his EBT fees but that we still couldn't reconcile the amount debited to the actual number of EBT transactions he had. I did mention to him that we have begun the process of getting his old account reactivated. He said to just let him know when that's ready and he's ready to switch back as long as his IBUXX fee will still be $.59.
90	Henry Off Road	461084469697506	May 09 2023	CANC	Dec 11 2024	SBC	Jan 01 1970	30%	-
	Address : 445 Bowers Rd #4					Phone : 901-424-8927		Contact : John Patrick
•	-		User: Charlotte Goff -> Notes: TT Aubrey - They received a debit to their account $9126.63 that was 2 CBs for 2 manually keyed transactions taken on 7/27 ($5616.00 & $3510.63). Spoke to Kevin at SBC and he said when she received the CB notices for her to respond with anything she may have on the transactions. All she has is a receipt from the transport company that delivered the tires. She has nothing with the cardholder's signature.
•	-		User: Charlotte Goff -> Notes: TT - Jon regarding the 2 chargebacks. His account went negative when they tried to debit the chargeback amount is why the debits didn't go through. Jon was able to track down the tires that he had shipped on the order and fully believes he'll be able to get the tires back. The tire dealer he uses has a branch in Chicago and will send someone over there to get the tires. Once they have they tires they will be reimbursed and then he will have the money in his account for the debits to post. I conferenced him in with Conrad at SBC - Risk Manager and Conrad is aware of what is going on. He's going to give Jon a few days to try to recoup his money but the chargebacks will have to stand. Jon now has Conrad's direct line and will keep him informed.
•	-		User: Mike Thomas -> Notes: Called to update terminal...they are not using...Tricia is picking up terminal
91	Zellner Alignment	461084469692488	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	Merchant
	Address : 40 HWY 194					Phone : 901-861-0476		Contact : Doug Zellner
•	-		User: Charlotte Goff -> Notes: Per Tricia's request Cancelling merchant account. SBC Cancellation form was sent to Linda today.
92	Bensingers Cleaners #2	461084469698007	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	Merchant
	Address : 255 New Byhalia Road					Phone : 9014140243		Contact : Sonia Tullis
•	-		User: Emily Karawadra -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Emily Karawadra -> Changed : AnnualVolume FROM 0 TO 66000
•	-		User: Emily Karawadra -> Changed : MonthlyVolume FROM 0.00 TO 5500
•	-		User: Emily Karawadra -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Emily Karawadra -> Changed : TO Percent FROM 0 TO 2
93	Bensingers Cleaners #1	461084469692506	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	Merchant
	Address : 9155 Poplar Ave Suite 5					Phone : 9019374816		Contact : Sonia Tullis
•	-		User: Emily Karawadra -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Emily Karawadra -> Changed : AnnualVolume FROM 0 TO 66000
•	-		User: Emily Karawadra -> Changed : MonthlyVolume FROM 0.00 TO 5500
•	-		User: Emily Karawadra -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Emily Karawadra -> Changed : TO Percent FROM 0 TO 2
94	Bensingers Cleaners #9	461084469693222	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	Merchant
	Address : 7685 Farmington Blvd					Phone : 9014408477		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 66000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 5500
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Pennye McAnulty -> Changed : TO Percent FROM 0 TO 2
•	-		User: Kamal Oghad -> Notes: Deployed NX1200 Serial Number: 1617X16356
95	Bensingers Cleaners #3	461084469698817	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	Merchant
	Address : 7945 Winchester Road					Phone : 9019374813		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 66000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 5500
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Pennye McAnulty -> Changed : TO Percent FROM 0 TO 2
•	-		User: Kamal Oghad -> Notes: Deployed NX1200 Serial Number: 9034X16355
•	-		User: Morgan Withee -> Notes: Sonia sent in an email: :Please find attached the request for Merchant Cancellation form for the store at 7945 Winchester Rd Memphis TN 38125. THe last day this store was open was Saturday the 29th of January. I went ahead and submitted the cancelation letter to linda for closure
•	-		User: Charlotte Goff -> Notes: Sonia called and said that she has the terminal for this closed location at the 1856 Vanderhorn Dr address. Tricia will swing by there an pick it up when she can.
•	Nov 02 2023		Tricia returned equipment as they have closed that location
96	Bensingers Cleaners #6	461084469694938	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	Merchant
	Address : 5167 Poplar Ave					Phone : 9019374818		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 66000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 5500
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Pennye McAnulty -> Changed : TO Percent FROM 0 TO 2
•	-		User: Kamal Oghad -> Notes: Deployed NX1200 Serial Number: 3319X16355
•	-		User: Morgan Withee -> Notes: Sonial called in she does not see the batch from last night in the account. I called Linda and she said for some reason the batch went out at 5:59 am this morning for $192.38. She checked and normally their batches go out at 17:30. I let sonia know it looks like a power failure so it didn't batch until this morning. If she has an issue tomorrow we will work on terminal.
97	Bensingers Cleaners #5	461084469692232	May 09 2023	CANC	Dec 11 2024	SBC	-	30%	Merchant
	Address : 1680 Union Ave					Phone : 901-937-4817		Contact : Sonia Tullis
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 66000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 250
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 2
•	-		User: Kamal Oghad -> Notes: Deployed NX1200 Serial Number: 2247X16355
98	Zondra Houston Well Services	8036205204	May 09 2023	CANC	Mar 09 2024	-	Jan 01 1970	25.00%	Merchant
	Address : 85 Deerfield Cv					Phone : 9018706575		Contact : Zondra Houston
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 200.00
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 99
99	Get Gone Auto 2	520003935700	May 09 2023	ACTIVE	-	Vantiv	Jan 01 1970	30%	-
	Address : 7460 Hwy 64					Phone : (901) 861-4333		Contact : Yetta Rodriguez
•	-		User: Aimee Jones -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Aimee Jones -> Changed : AnnualVolume FROM 0 TO 285000
•	-		User: Aimee Jones -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Aimee Jones -> Changed : TO Percent FROM 0 TO 1
•	-		User: Morgan Withee -> Notes: Corrected bill to address in npcrm to 7460 Hwy 64
100	Pampered Paws	8034856172	May 09 2023	CANC	Mar 21 2024	Elavon	Jan 01 1970	30%	-
	Address : 565 W Poplar Ave					Phone : 901-316-5909		Contact : Nancy
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 150000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 12500
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Kay Arpin -> Notes: new account did not call on PCI
•	-		User: Kay Arpin -> Notes: per tricia she will contact merchant regarding PCI compliance that is due
•	-		User: Kay Arpin -> Notes: tricia called requested email update.. gave to aimee to have elavon updated
•	-		User: Emily Karawadra -> Notes: I have finished the email update with Elavon System. - MW
•	-		User: Mike Thomas -> Notes: Gave merchant settlement password and walked her through the settlement...all working.
•	-		User: Cheri Hansen -> Notes: Need EIN
•	-		User: Morgan Withee -> Notes: Switched to SBC due to PCI. Pu tin SR to close account
101	Castle Cafe LLC	520004415208	May 09 2023	CANC	Jun 26 2024	Vantiv	-	30%	-
	Address : PO Box 668					Phone : 334-598-9005		Contact : Kirsten Negard
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 10.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 45000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 4500
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: Vantiv; Traditional; Vx520; IP NDF-Batch 8:30pm; Has additional location Ingrid's Jewelers
•	-		User: Mike Thomas -> Notes: Downloaded VX520 Restaurant.
•	-		User: Mike Thomas -> Notes: Auto batch changed to 7:15 pm
•	-		User: Mike Thomas -> Notes: Shipped FedEx ground
•	-		User: Mike Thomas -> Notes: TT Kirsten walked her through setting up VX520 and ran test and void. Walked her through turning on confirm customer receipt. All went well.
•	-		User: Charlotte Goff -> Notes: Pun in a request to Vantiv through NPC to cancel this merchant location. SR # 33958588
102	57 Nutrition Stop	520004177689	May 09 2023	CANC	Jun 26 2024	Vantiv	-	30%	-
	Address : 12440 Hwy 57					Phone : 901-413-9561		Contact : Michelle Gaither
•	-		User: Morgan Withee -> Notes: Got email from tricia to close account. Put SR in to close account
103	Rossville Nutrition House	520004133879	May 09 2023	ACTIVE	-	Vantiv	-	25.00%	Merchant
	Address : 470 Main St					Phone : 901-286-4433		Contact : Dana Joyner
•	-		User: Mike Thomas -> Notes: downloaded VX520 SN: 261-394-329 TID# 18368970
•	-		User: Mike Thomas -> Notes: Tricia returned VX520
•	-		User: Kamal Oghad -> Notes: Set sales tax to 9.75%
•	-		Has B250 returned from Risky Business
104	Saddles n Such Ecommerce	520004031774	May 09 2023	CANC	Apr 11 2024	Vantiv	-	30%	Merchant
	Address : 2135 S. Germantown Rd					Phone : 9017547452		Contact : Fara Sudlow
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 125.00
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 97
•	-		User: Morgan Withee -> Notes: Spoke with fara about shop keep. We are going to switch over her processing for her website from shop keep to us. She sent shop keep an email letting them know I could assist with her set up.
•	-		User: Morgan Withee -> Notes: Went to saddles n such to get the API Key Transaction key and the signature key. Got everything input into shop keep and they should be good to go. They are now processing through us.
•	-		User: Morgan Withee -> Notes: Fara sent me an email stating she was having troubles with her new shopkeep device. I told her I will come Wednesday at 10:30 am to see if I cant figure out why it isn't working correctly. Shopkeep has not been much help to her.
•	-		User: Charlotte Goff -> Notes: TT Fara - She is cancelling her Ecommerce location due to ShopKeep restricting who she processes with. She is still processing under her brick and mortar location. Opened a SR in NPC - SR 32492140
105	Homer Skelton Ford	8035597643	May 09 2023	CANC	Mar 21 2024	Elavon	-	30%	Merchant
	Address : 6950 Hanna Cv					Phone : 662-890-8875		Contact : Rodney McGuire
•	-		User: Emily Karawadra -> Changed : AverageTicket FROM 0.00 TO 250.00
•	-		User: Emily Karawadra -> Changed : AnnualVolume FROM 0 TO 2880000.00
•	-		User: Emily Karawadra -> Changed : MonthlyVolume FROM 0.00 TO 240000.00
•	-		User: Emily Karawadra -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Emily Karawadra -> Changed : TO Percent FROM 0 TO 10
•	-		User: Mike Thomas -> Notes: Changed communication method to dial on VX520.
•	-		User: Mike Thomas -> Notes: Changed communication method to dial on VX520.
•	-		User: Emily Karawadra -> Notes: AID for login to converge 2123778 call 800-377-3962 for converge help
•	-		User: Emily Karawadra -> Notes: Problems getting card reader to connect ask them to press yellow key and pound sign this will restart the reader still not connecting have them restart computer
•	-		User: Emily Karawadra -> Notes: admin user id fordadmin
•	-		User: Emily Karawadra -> Notes: Ina having issues with getting logged out of converge pci rules require it to auto logout after 15 min
•	-		User: Emily Karawadra -> Notes: Pam called in card reader would not communicate had them press yellow and pound key it fixed it
•	-		User: Mike Thomas -> Notes: TT merch turned on auto settle for 8:00 pm
•	-		User: Mike Thomas -> Notes: TT Pam can't run transactions...Swipe Simple was down. Issue resolved.
•	-		User: Mike Thomas -> Notes: TT Keven no refund button...rebooted now there.
•	-		User: Mike Thomas -> Notes: TT Rodney had password reset at Converge
•	-		User: Morgan Withee -> Notes: Rodney at Homer Skelton Ford reached out to me to let me know that they were missing transactions from their batches.Ã?Â After further investigation I have figured out that $54381.00 is missing from their deposits the other $13500 was declined transactions so those will not be deposited and are not missing.Ã?Â All of these transactions were run on one terminal - Homer Skelton 3 - BJ's terminal.Ã?Â Ã?Â I called Elavon and Tsys and they let me know that Homer Skelton Ford 3 is not batching out due to a stuck batch from 5/25 batch 16.Ã?Â There was a transaction in that batch for $2000 card ending in 4134 approval code 564900 where the card information was not sent over properly so no other batches were sent out from then on.Ã?Â I was not able to locate this $2000 transaction in Swipe Simple.Ã?Â Tsys is deleting this transaction from the batch which should fix the issue going forward.Ã?Â I will check tomorrow to see if it did indeed batch out or if we still have an issue that needs to be resolved.Ã?Â Ã?Â I have opened up a pending debit research ticket which can take 5-7 business days where they have to go out and ensure that these funds have been returned to the cardholder.Ã?Â Even though Homer Skelton was not funded these funds could still be held up.Ã?Â Ã?Â These funds can be held up for 30 business days from the cardholders issuing bank.Ã?Â Ã?Â Elavon and Tsys let me know that since these are pin debit transactions we can only go back 7 days to push those through which comes out to 1 or 2 transactions. The other transactions will have to be re-run after the research is completed. Since these transactions must be run as pin debit per compliance Homer Skelton will need to contact these customers and have them come back in to rerun these transactions or pay with another form of payment.Ã?Â Ã?Â I have attached a spreadsheet with two tabs one tab goes over the transactions that were approved but not settled and then the oneÃ?Â where they were declined which needs no further action.Ã?Â Ã?Â I am now contacting Swipe Simple to figure out why we were not alerted of this issue and to see how we can avoid this in the future.Ã?Â This could also be why their reports are not populating for Homer Skelton 3. I will update notes as soon as I find out.
•	-		User: Morgan Withee -> Notes: Research has been completed: These transactions are being worked to be paid to the merchant should be processed on 6/16/2021 3000.00 5/31 4000.00 6/4 1000.00 6/4 100.00 6/5 7000.00 6/5 2200.00 6/7 1200.00 6/7 These transactions have been funded to the merchant via ach/they will reflect on merchant acct as manual adjustments. 5/26 200.00 101277 pd 6/9 5/28 1000.00 718274 pd 6/10 5/28 1000.00 718601 pd 6/10/21 5/28 1000.00 385832 pd 6/10/21 5/29 2500.00 133437 pd 6/11/21 5/29 4500.00 134087 pd 6/11/21 5/31 2500.00 071827 pd 6/15/21 These transactions need to be rerun by the merchant because they are not debit cards and cannot do an ach. 5/28 $800 auth 184622 MC 5/31 $2500.00 auth 026044 Visa 6/5 $5000 auth 002996 MC 6/5 $3000 auth 024540 Visa 5/29 11881.00 auth 02990P dis
•	-		User: Morgan Withee -> Notes: another issu ewhere transactions are showing in Pulsepoint with 0000 as card number. Working on getting resolved with Raphael. Will update once I get to the bottom of it.
•	-		User: Cheri Hansen -> Notes: Need EIN and DL
•	-		User: Morgan Withee -> Notes: Rodney contacted me and let me know that he did not see funding for a transaction run on 6/1 for $2500 with card ending in 5192. Elavon came back and let me know that: Missing debit of 2500.00 from 6/1 auth 566879 was exceptioned and paid to merchant 6/16/21
•	-		User: Mike Thomas -> Notes: TT Rodney trouble doing a refund. Says he issued a check to the customer. I asked if he saw the refund option on the transaction says he doesn't know and will call if any other issues.
•	-		User: Morgan Withee -> Notes: Rodney called about a $2000 transaction run on 5/25 ending in 4134. Found out that this is the original transaction that tied up all the batches a few weeks ago. The Elavon research team pushed this through on 6/9. Homer owes customer $2000
•	-		User: Charlotte Goff -> Notes: Rodney called Morgan to get some help for Ms Pam in the Service area and getting a transaction voided. When I called her Rodney was already able to assist her and the transaction had been voided already. I did confirm with her that there should be 1 sale transaction for the customer for $114.15
•	-		User: Charlotte Goff -> Notes: TT - Casey - they got a new Finance Manager and needed a user id set up for Jonathan Sweat.
•	-		User: Charlotte Goff -> Notes: TT- Keevin Wooten - needed a password reset
•	-		User: Mike Thomas -> Notes: TT Pam deleted transactions ran on the 25th changed batch number then batched the rest out for $11341.01 65 transactions
•	-		User: Mike Thomas -> Notes: For below note...batch was changed to number 56
•	-		User: Morgan Withee -> Notes: Rodney emailed me to let me know that their terminal was not batching for ford 1. I called tsys they let me know it was a duplicate batch issue. Mike changed the batch number to 56 and batched out the rest of the terminal.
•	-		User: Charlotte Goff -> Notes: TT- Rodney about a $15000 transaction that was taken on Saturday 8/28 and they didn't get funded but the cardholder got billed. Cardholder showed them a statement showing the funds being taken out of his account. This was a PIN debit transaction. Called Elavon and spoke to Rebecca. She filed a missing debit report to their Research team (Case # C-13669365) to get the merchant funded. She said the funds should appear in the Merchant's bank in 7-10 business days but normally don't take that long. She will send an email to Morgan when the case is closed so that the merchant can confirm he has the money.
•	-		User: Mike Thomas -> Notes: Deleted $15000 transaction....batched $6271.51
•	-		User: Charlotte Goff -> Notes: TT- Rodney - the same customer that had the duplicate debit trans from May 25th card 4134 brought in her bank statement and it showed that another $2000.00 debit was taken from her on 9/1/21. I checked with Elavon and they could not locate the source of the debit at all. They searched by dollar amount and her card 4134 from 8/1 - 8/30. They also checked to see if any miscellaneous adjustments had been made to Homer Skelton's account and found nothing. It was their final assessment that the debit did not come from Elavon. When I gave Rodney this information he told me that he had already issued the customer a check as he just wanted to be done with it.
•	-		User: Charlotte Goff -> Notes: TT- Rodney - he had a $3420.86 transaction taken on Ford 1 terminal on 9/21/21 that errored out on the terminal. They reran the transaction 2 additional times and those were declined. The cardholder said that his bank was showing that the transaction was approved. I called Elavon and Tsys and they confirmed that one of the transactions was approved. I got Pam to pull the current batch in Tsys and the $3420.86 was not on the current batch report. By the end of the afternoon they were able to get an approval on the card. I called Elavon this morning to make sure that the terminal batched out properly and Michelle at Elavon did tell me that she can see a settlement batch of $10989.55. Terminal did batch as it should have
•	-		User: Morgan Withee -> Notes: Put in SR to close account
106	Ames Plantation	8035589079	May 09 2023	CANC	Jun 26 2024	-	-	25.00%	Merchant
	Address : 4275 Buford Ellington Road					Phone : 9018781067		Contact : Ricky Carlisle
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 30.0
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 2
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 2000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 50
•	-		User: Pennye McAnulty -> Changed : TO Percent FROM 0 TO 50
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 2 TO 20000.00
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 2000.00 TO 1666.67
107	Peebles Monument	8035567943	May 09 2023	CANC	Mar 21 2024	Elavon	Oct 10 2023	25.00%	Merchant
	Address : -					Phone : 9014651848		Contact : Donna Anderson
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 3000
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 30000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 3000
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 75
•	-		User: Kay Arpin -> Changed : TO Percent FROM 0 TO 25
•	-		User: Mike Thomas -> Notes: Tricai asked if they are set up for debit....they are NOT
•	-		User: Mike Thomas -> Notes: Morgan is requesting debit to be added to account.
•	-		User: Emily Karawadra -> Notes: Morgan: Mike let me know the merchant wants pin debit added to their account. I have filled out both the rate update form and the additional services addendum for the merchant with new pricing of 0.10% + $0.15 per transaction. I have emailed both forms to the merchant and tricia. Once forms are returned I will submit the requests.
•	-		User: Emily Karawadra -> Notes: Morgan: Finally got back forms. Submitted both this morning to Elavon.
•	-		User: Mike Thomas -> Notes: TT Donna I told her debit was now on account. She will be back in the office Monday and requested I call her at 10:00 am to download to pick up the addition.
•	-		User: Mike Thomas -> Notes: TT Donna she will not be in the office today due to storms in the area. We will update terminal tomorrow (5/4/20)
•	-		User: Mike Thomas -> Notes: TT Donna walked her through a EMA update to add debit.
•	-		User: Cheri Hansen -> Notes: Need EIN DL and voided check
•	-		User: Mike Thomas -> Notes: TT Donna wants statement sent to PO Box 806 Somerville TN 38068. Called Elavon and they updated the address
•	-		User: Charlotte Goff -> Notes: Tricia called to make sure the mailing address had been changed to the PO Box. I did confirm in Pulse Point that they did change the mailing address on 9/17/21 but the merchant's statements are still being sent to the location address. Called Elavon to check on the statement address and he had to put in a change to have the statements switched to go to mailing addr instead of shipping addr.
•	-		User: Charlotte Goff -> Notes: I printed Jan - Oct 2021 statements and mailed them to PO Box 806 Somerville TN 38068
•	-		User: Mike Thomas -> Notes: TT Donna walked her through a settlement
108	Gregory E. Reeves O.D.	8035457996	May 09 2023	CANC	Mar 21 2024	Elavon	-	25.00%	Merchant
	Address : 105 E.Market St					Phone : 9014653955		Contact : Cathy Abston
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 300000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 25000
•	-		User: Aimee Jones -> Notes: Merchant called trying to run a refund. She needed a password. Called Elavon and they provided the necessary information.
•	-		They were getting invalid merchant ID, called Valor and they said it was the issuing bank that was declining the card. The customer will call the issuer.
109	The Original Wolf River Cafe	8035462046	May 09 2023	CANC	Mar 21 2024	Elavon	Jan 01 1970	25.00%	Merchant
	Address : 460 Main St					Phone : 9018532586		Contact : Betty Salmon
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 25.00
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 130,000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 10,833
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 130 TO 130000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 10.00 TO 10833
•	-		User: Cheri Hansen -> Notes: Cannot find physical file need EINDL and voided check
•	-		User: Morgan Withee -> Notes: put sr in to close accoutn now using ibuxx
•	-		User: Charlotte Goff -> Notes: Cancelled account on Elavon 10/13/21. Moved over to SBC/IBUXX
110	The Perfect Fit Boutique	8035496259	May 09 2023	ACTIVE	-	-	-	30%	-
	Address : 7263 Hwy 64					Phone : 901-482-8239		Contact : Kim Sutton
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Mike Thomas -> Notes: Downloaded VX520 IP SN: 263-068-954
•	-		User: Emily Karawadra -> Notes: Went through and submitted a form to remove all merchant fees and have their account canceled.
•	-		User: Emily Karawadra -> Notes: Requested a refund for $23.94 because they were billed and did not process.
111	Southern Class Boutique	8035496085	May 09 2023	ACTIVE	-	-	-	30%	Merchant
	Address : 850 Pennelle Ln (ste B)					Phone : 731-478-6199		Contact : Kim Sutton
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Mike Thomas -> Notes: Downloaded VX520 IP SN: 263-052-996
•	-		User: Emily Karawadra -> Notes: Went through and submitted a form to remove all merchant fees and have their account canceled.
•	-		User: Emily Karawadra -> Notes: Requested a refund for $23.94 because they were billed and did not process
112	Get Gone Auto Repair	8035368052	May 09 2023	CANC	Mar 09 2024	-	-	30%	-
	Address : -					Phone : 901-861-4333		Contact : Yetta Rodriguez
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 285
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 24000
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Kay Arpin -> Changed : TO Percent FROM 0 TO 1
•	-		User: Morgan Withee -> Notes: Notified Visa of surcharge program on 9/27/19. Tried to do MAsterCard on 9/27/19 and 9/30/19 but the website is not working will try again.
•	-		User: Mike Thomas -> Notes: Downloaded Ingenico Desk 3500 IP SN: 172307333001030401752045 (this was done on 9/25/2019)
•	-		User: Mike Thomas -> Notes: Walked Tricia through changing the font size of the receipt print from small to normal
•	-		User: Emily Karawadra -> Notes: Business was shut down.
113	Homer Skelton Hyundai	8035160616	May 09 2023	CANC	Mar 21 2024	Elavon	-	30%	Merchant
	Address : 8145 New Craft Road					Phone : 662-890-0100		Contact : Rodney Mcguire
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 500
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 950000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 80000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Mike Thomas -> Notes: Ordered additional Link2500 per Emily. Shipping directly to merchant.
•	-		User: Pennye McAnulty -> Notes: Patricia called with merchant unable to process transactions. We conferenced in Converge to assist with the issue. Per Converge, Windows Defender is blocking it from running.
•	-		User: Pennye McAnulty -> Notes: Patricia called back with the IT guy on the phone. They were instructed to uninstall and reinstall the software. Reinstall unsuccessful. Converge is sending out a new swipe reader.
•	-		User: Mike Thomas -> Notes: TT Garrett, confrenced in with Converge for card reder issues. They are up and running !
•	-		User: Dee Karawadra -> Notes: Rodney needed help with login security settings. Sent him converge number 800-377-3962 option2
•	-		User: Morgan Withee -> Notes: Yesterday Rodney requested var for Xtime certified on TSYS. Called Elavon this morning and requested the var.
•	-		User: Morgan Withee -> Notes: Elavon stated the var should be ready by end of day.
•	-		User: Mike Thomas -> Notes: TT Dewana had to reboot terminal for void/refund issue
•	-		User: Mike Thomas -> Notes: Shipped Converge card reader FedEX per Emily
•	-		User: Emily Karawadra -> Notes: Dujanna received the converge card reader and is calling converge 866-451-4007 to get reconnected. Advised their AID is 2108144
•	-		User: Mike Thomas -> Notes: TT Mallory her user name was locked called Converge and had it unlocked. Called Mallory and let her a voicemail letting her know it was unlocked.
•	-		User: Mike Thomas -> Notes: TT Mallory Homer Skelton Hyundai tried to do a refund on a card ending in 8583 that was run on 6/26/21 ther refund was attempted on 6/28 and was declined. Swiper Simple told me to call TSYS and they can't see the refund attempt at all. Now the transaction doesn't have a refund option. Called Swipe Simple back and they told me the customer would have to contact issuing bank to see why it was declined. Escalated to Morgan per her request.
•	-		User: Mike Thomas -> Notes: TT Mallory and let her know she can also refund through the TSYS app.she will try that.
•	-		User: Charlotte Goff -> Notes: TT- Mallory - she needed to run a refund but there was no refund option on the original transaction that she found. Reloaded the app on her terminal - still no refund option. Had her process the refund through TSYS. Received a printed receipt.
•	-		User: Morgan Withee -> Notes: Rodney called me and said that Hyundai tried to run a refund on 9/30 for $500 7436 and it told them rejected not accepted so they tried to run it two more times and they got the same error message. From that point on they decided they were going to send the customer a check for the refund. This morning Rodney realized that the refund was processed 3 times. So I called Elavon andThey said they do not see the errors on those transactions however I have gotten special permission to put in a ticket to see if they will reverse two of those refunds since they were run yesterday. They advised me to call back on Monday to see if they were successful with this ticket. They did tell me it could take 2 weeks to get the funds back but we should know on Monday if they were able to reverse these two accidental refunds. They also said next time if that happens they need to check the current batch on converge. If they see the transaction there then they know if went through if they do not see the errored transaction in the current batch then they know it did not go through and they will need to rerun it again.
•	-		User: Charlotte Goff -> Notes: Terminal for Hyundai 4 didn't batch for 10/8. Called Piper and she tried to manually batch but got error. Looked in Tsys at current batch and there was a $600 - card 8208 that was not in Swipe Simple. Called Tsys and the transactcion was a debit card that was approved on 10/4 with approval code 139144. Cardholder was claiming that they had been billed the $600. Rodney and I called Elavon (spoke to Mandy) and they filed a missing debit report to get the money paid to Homer Skelton. It can take from 7 to 14 days before Homer Skelton will see the funds. The case # is C-14056429
•	-		User: Charlotte Goff -> Notes: Had Piper delete the $600.00 trans from Tsys and she was able to manually batch terminal. There were 2 txns in batch - 10/11 $2500 and 10/12 $500.
•	-		User: Mike Thomas -> Notes: TT Alan reset password for alipsey@homerskeltonhyundai.com
•	-		User: Charlotte Goff -> Notes: during daily audit noticed that terminal #4 did not batch. Called and spoke to Jennifer. She said that she had receipt and terminal did batch for $3000.00
•	-		User: Charlotte Goff -> Notes: during daily audit noticed that terminal 3 did not batch for 11/13/21. Called Piper and she said the terminal did batch that it must've batched out late.
•	-		User: Charlotte Goff -> Notes: during daily audit noticed that 11/22 did not batch. Called Piper and she said they had the batch receipt. Terminal batched out late
•	-		User: Charlotte Goff -> Notes: TT - Jennifer regarding 11/29 not showing as batched. She had the batch receipt and we confirmed the amount. Terminal batched late
•	-		User: Charlotte Goff -> Notes: during daily audit noticed that 11/30 did not batch for Hyundai 3 & 4. Called Piper and left her a message to check on those terminals and to call me back and let me know if they batched or not
•	-		User: Charlotte Goff -> Notes: Rodney called and said that he had received a $7000 chargeback but never had received any documentation requesting a copy of the invoice. When I looked at the address that was in Elavon it was the physical address of the dealership. Rodney said it should be the PO Box 920 Olive Branch MS 38654. I called Elavon and spoke to Irvin to have all correspondence including statements retrieval requests and chargebacks go to the PO Box.
•	-		User: Charlotte Goff -> Notes: noticed that 12/1 did not batch on terminal 4. Called Piper and left a message for her to check on the terminal and batch it out if it had not already batched.
•	-		User: Charlotte Goff -> Notes: Mallory called and needed to issue a refund. Looked in SwipeSimple but the refund button was not available for this transaction taken on 12/3/21 for $500.00 on Card 1703. I had her run the refund in Tsys which she got an approval on but the printer jammed and the receipt didn't print all the way. She siad there was enough on the receipt to show that it was a refund and the dollar amount and thought the cardholder would be ok with that. If the cardholder wants a full receipt she will call back and we will call Tsys to find out how to reprint a receipt.
•	-		User: Charlotte Goff -> Notes: noticed that 12/13 did not batch - called and spoke to Piper. She said that it did batch and they have the batch receipt.
•	-		User: Charlotte Goff -> Notes: Noticed 12/20 did not batch. Called store and Piper transferred me to Alan. Alan said that he had the batch receipt. Terminal batched out at 11:00pm
•	-		User: Charlotte Goff -> Notes: Noticed that 1/3/22 did not batch for terminals 3 & 4. Called Piper and she said both terminals batched late.
•	-		User: Charlotte Goff -> Notes: Mallory called in and needed a receipt reprinted from 6/10/21 for $277.08. I was able to send the receipt to her via email. She confirmed she received the receipt.
•	-		User: Charlotte Goff -> Notes: noticed that 1/13 did not batch. Called and spoke to Piper. Had her try to close and got no transactions in current batch. She said that the paper had jammed in the terminal. Assuming that it did batch. Will confirm payment tomorrow.
•	-		User: Mike Thomas -> Notes: TT Allen reset password for alipsey@homerskeltonhyundai.com to Al25011449 per his request
•	-		User: Mike Thomas -> Notes: TT Brad in finance. He was not seeing the refund button on his transaction. Removed Swipe Simple from terminal then reinstalled. Now there.
•	-		User: Mike Thomas -> Notes: TT Brad confirmed a refund of $500.00 did go through on 5/12/22 card ending in 1760
•	-		User: Charlotte Goff -> Notes: Rodney called in about a dispute that he sent in documentation on to Elavon. Transaction was for $1840.64 Card 0226 on 3/17/22. Dispute reason was customer did not participate in transaction. Called Elavon Dispute Resolution Dept and spoke to Tasha and she said that the bank has until 5/30 to respond to the documentation sent in. If they decline the dispute Hyundai will get the money back. If they continue forward with it it will go to arbitration
114	Bensingers Cleaners	8034981665	May 09 2023	CANC	Mar 09 2024	-	-	30%	Merchant
	Address : 7945 Winchester Road					Phone : -		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 1500000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 12000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
115	Mercedez Benz of Memphis 04	497220593881	May 09 2023	ACTIVE	-	-	Jan 01 1970	30%	-
	Address : 5389 Poplar Avenue					Phone : 9013456211		Contact : Gunter Stephan
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 200.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 100000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 1000
•	-		User: Mike Thomas -> Notes: TT Des, connection issues...had him reset terminal. We ran a settlement....all working.
•	-		User: Emily Karawadra -> Notes: Working on canceling these accounts with Robel
116	Mercedes Benz 3	497220592883	May 09 2023	CANC	Jun 26 2024	-	-	30%	-
	Address : 5389 Poplar Avenue					Phone : 9013456211		Contact : Gunter Stephan
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 10000000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 99000
•	-		User: Emily Karawadra -> Notes: Working on canceling these accounts with Robel
117	Mercedes Benz of Memphis 02	497220591885	May 09 2023	CANC	Jun 26 2024	-	-	30%	-
	Address : 5389 Poplar Avenue					Phone : 901-345-6211		Contact : Gunter Stephan
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 5000.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 10000000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 50000
•	-		User: Emily Karawadra -> Notes: Working on canceling these accounts with Robel
118	Mercedez Benz of Memphis 01	497220590887	May 09 2023	ACTIVE	-	-	Jan 01 1970	30%	-
	Address : 5389 Poplar Avenue					Phone : -		Contact : Gunter Stephan
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 5000
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 55000000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 500000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Emily Karawadra -> Notes: Working on canceling these accounts with Robel
119	Cavilier Cleaners	8034964703	May 09 2023	CANC	Mar 09 2024	-	Jan 01 1970	30%	-
	Address : -					Phone : 901-683-3050		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 96000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 8000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Aimee Jones -> Notes: Tesia called with a communication error. Called Brenda with Elavon and they reset the terminal. Ran a test transaction. Works fine.
120	Mard Cleaners INC	8035007700	May 09 2023	ACTIVE	-	-	-	30%	-
	Address : 1856 Vanderhorn Drive					Phone : 901-937-4800		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 75.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 240000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 20000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
121	Old Gin Motor Company	520003646069	May 09 2023	CANC	Oct 25 2024	-	-	30%	-
	Address : -					Phone : -		Contact : Trey Lansford
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 250.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 100000.00
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 8000.00
•	-		User: Mike Thomas -> Notes: Programmed VX520 SN: 803-235-884 IP 7:30pm auto settle.
•	-		User: Kay Arpin -> Notes: emailed merchant provided link and instructions to complete questionaire
•	-		User: Kay Arpin -> Notes: received message from Aimee merchant having trouble with PCI scan called Help desk they failed scan PCI submitted ticket for outbound call to merchant updated Kathy (merchant)
122	Pampered Paws - Southaven	8034856206	May 09 2023	CANC	Mar 21 2024	Elavon	Jan 01 1970	30%	-
	Address : 3964 Goodman Road # 123					Phone : 662-470-5116		Contact : Donna
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 150000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 12500
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Kay Arpin -> Notes: tricia contacting merchant regarding PCI that is due
•	-		User: Mike Thomas -> Notes: TT Merchant she was getting call for auth response. I explained the meaning of the response but she was not believing what I was saying. Called Tricia and explained everything. She said she would contact the merchant
•	-		User: Kay Arpin -> Notes: called PCI Help Desk Inquiring why stll showing not compliant, they are waiting on scan results, did not know how long it takes to get back
•	-		User: Kay Arpin -> Notes: called pci help desk, scan results were received passing help deks thoght this should show compliant bt tomorrow(10-3-2018)
•	-		User: Cheri Hansen -> Notes: Need EIN
•	-		User: Morgan Withee -> Notes: Switched to SBC due to PCI. Pu tin SR to close account
123	Penningtion Chiropractic Clinic	520003607583	May 09 2023	CANC	Jun 26 2024	-	-	30%	-
	Address : -					Phone : 205-625-3621		Contact : John Pennington
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 40.00
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 35,000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 2000
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 35 TO 35000
•	-		User: Mike Thomas -> Notes: Called merchant to see if they need any training on USA ePayÃ¢â?¬Â¦...asked me to call Monday and speak to Jennifer.
•	-		User: Mike Thomas -> Notes: TT Jennifer, she has email from USA ePay and will pick up card reader from post office today.
•	-		User: Mike Thomas -> Notes: Called and left a message for Jennifer to call me if she needs help with USA ePay
•	-		User: Mike Thomas -> Notes: TT Jennifer she wants everything set up before she starts using...says Wednesday is her goal to complete.
•	-		User: Mike Thomas -> Notes: TT Jennifer per Morgan she says all is fine.
•	-		User: Kay Arpin -> Notes: emailed merchant provided link and instructions to complete PCI questionaire
•	-		User: Aimee Jones -> Notes: Locked out of USA epay. Contact USA Epay to get her unlocked.
124	Gurkins # 4	497220415887	May 09 2023	CANC	Jun 26 2024	Rise PCS	-	30%	-
	Address : -					Phone : 9018773313		Contact : Charles Gurkin
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 16.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 1800000.00
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 150000.00
•	-		User: Mike Thomas -> Notes: Advised Charles he can press the green key to bypass pin number
•	-		User: Pennye McAnulty -> Notes: Refund for requested for 13.90 for statement fee and regulatory fee.
•	-		User: Mike Thomas -> Notes: Ordered case of paper shipping grouund directly to merchant
•	-		User: Mike Thomas -> Notes: Sent invoice for September and October paper per PatriciA.
•	-		User: Mike Thomas -> Notes: TT Charles needed full card number from a transaction ran earlier. Got it for him.
•	-		User: Morgan Withee -> Notes: #EBt FNS: 7643578
•	-		User: Morgan Withee -> Notes: Wants to move to ibuxx with pax and ebt
•	-		User: Kamal Oghad -> Notes: Pax S80: 2N257134 and 2N257135
125	Southrn Guns	520003578178	May 09 2023	ACTIVE	-	Vantiv	-	30%	Merchant
	Address : 3001 HWY 51 N STE D					Phone : 662-469-4810		Contact : Joey Lenn
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 300.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 300000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 25000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Mike Thomas -> Notes: Ordered Shop Keep Magtek card reader from POS Portal
•	-		User: Emily Karawadra -> Notes: Faxed over coding to shop keep directly at 847-380-5051 Their site id for shopkeep is 312136
•	-		User: Kay Arpin -> Notes: emailed merchant provided link and instructions to complete PCI questionaire
•	-		User: Charlotte Goff -> Notes: Received Cancellation request from Joey. I have submitted a request to Vantiv to cancel in their system. SR 33527850
126	Kingdom Kids Hair Palace	497230994889	May 09 2023	ACTIVE	-	Rise PCS	May 20 2021	30%	Merchant
	Address : 7825 Winchester Rd ste 102					Phone : 901-425-4862		Contact : Christy Franklin
•	May 19 2021		TO Percent FROM 0 TO 3
•	May 19 2021		Swipe Percent FROM 0 TO 97
•	May 19 2021		AverageTicket FROM 0.00 TO 85
•	May 19 2021		Got their statement returned. There was no suite number on pre app so it was not input on the application. Tricia said suite number is 102. Put in ticket with account updates at PCS to get this corrected.
•	May 19 2021		Christy had a question about her billing for $49.50 and $30.40: So I have found out that the $49.50 bill is for the Register fee from May 28-31 which breaks down to $5.15 plus $0.50 tax and then for the month of June the $39.95 plus $3.90 tax. They let me know that you will get a refund since you switched to Register lite on June 7th. That you will get a refund for $24.00 and will hit around June 1st-9th. The $30.40 is the monthly fee for your merchant account. I was also able to figure out that you can log in to your clover dashboard online and on the left-hand side select Account & Set-Up then under Billing Statements select Monthly Statements and this should show you a breakdown of any billing from clover.
•	-		User: Leah Faber -> Changed : AverageTicket FROM 0.00 TO 85
•	-		User: Leah Faber -> Changed : Swipe Percent FROM 0 TO 97
•	-		User: Leah Faber -> Changed : TO Percent FROM 0 TO 3
•	-		User: Morgan Withee -> Notes: Got their statement returned. There was no suite number on pre app so it was not input on the application. Tricia said suite number is 102. Put in ticket with account updates at PCS to get this corrected.
•	-		User: Morgan Withee -> Notes: Christy had a question about her billing for $49.50 and $30.40: So I have found out that the $49.50 bill is for the Register fee from May 28-31 which breaks down to $5.15 plus $0.50 tax and then for the month of June the $39.95 plus $3.90 tax. They let me know that you will get a refund since you switched to Register lite on June 7th. That you will get a refund for $24.00 and will hit around June 1st-9th. The $30.40 is the monthly fee for your merchant account. I was also able to figure out that you can log in to your clover dashboard online and on the left-hand side select Account & Set-Up then under Billing Statements select Monthly Statements and this should show you a breakdown of any billing from clover.
•	-		Christy called in, requested cancellation of merchant account.
•	-		Merchant sent in cancellation form, however either there bank blocked billing from PCS or bank account has been closed. Checking with merchant as we cannot close the account until this has been resolved.
•	-		Sent the merchant the final statement from November. Informed merchant of the final fee and where to send the check to. Currently awaiting info regarding whether or not to wait to send in their cancellation form before they pay.
127	Gregory E. Reeves O.D.	461084469698191	May 09 2023	CANC	Dec 11 2024	SBC	Jan 01 1970	25.00%	Merchant
	Address : 105 E.Market St					Phone : 901-465-3955		Contact : Cathy Abston
•	-		SBC - Traditional - Converted from Elavon - Valor 100 - IP - Batch time 7:30pm
•	-		Transaction timed out we reset all cables and ran a successful transaction.
•	-		Cathy called and wanted to know how they could get their monthly statements and also what their fees are. I told her what her rates are and sent her a Pioneer QRG so that she could log in and pull her own statements each month. She mentioned that rates are getting too expensive and that they may pass some of the cost on down to the patients. I told her all about IBUXX and how it works. She's going to talk to Dr. Reeves about it and see what he wants to do.
•	-		Cancelled this account - Merchant switched to Cash Discount Pricing.
128	The Brunswick Kitchen	461084469698176	May 09 2023	CANC	Dec 11 2024	SBC	Jan 01 1970	15.00%	Merchant
	Address : 5197 Brunswick					Phone : 901-730-0907		Contact : Jason Hill
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax s80 - IP; Restaurant - Tip @ Time of sale; Batch time 8:00pm - NDF
•	-		User: Morgan Withee -> Notes: Terminal batched out on Friday evening before they could enter tips. merchant is going to send tip totals so we could escalate to supervisor. changed auto batch time to 10 pm so doesn't happen again Total Tips = $80.83. Will try to recover them or reimburse merchant. Called Jason let him know we will be refunding $80.83 since this was our fault for not turning off the auto batch.
•	-		User: Mike Thomas -> Notes: TT Jason hasn't seen today's deposit yet called Linda she said they should see them before the end of the day
•	-		User: Charlotte Goff -> Notes: TT Jason - he hasn't received his deposit from Tuesday's sales 3/15. His batch out time is 10:00pm so his Tuesday's deposits should be in his bank on Thursday. I called Linda and she said that the deposits did go out on time yesterday. I gave Jason the trace information for the deposit so that he could go to his bank and see if they can find it.
•	-		User: Charlotte Goff -> Notes: After I spoke to Jason about about his deposit not being there LInda @ SBC called back and said that there was an issue with the deposits being sent out 3/17. Not all of the deposits went yesterday but will go today. Jason should receive 2 deposits today Tuesday's and Wednesday's. Called him and gave him the updated information
•	-		User: Morgan Withee -> Notes: Their terminal duplicated a transaction 3 times. I walked them through how to void two of those transactions. It may take 1-2 business days for those transactions to fall off but I show they are voided in valor. Card ending in 3450 total transaction was $49.28 before the fee $51.23 after the fee. They should be all good to go
•	-		Downloaded Valor 100 to replace damaged terminal
129	Better RX	497222440883	May 09 2023	ACTIVE	-	Rise PCS	-	30.00%	Merchant
	Address : 14675 Highway 194					Phone : 901-290-0428		Contact : Robert Self
•	-		User: Emily Karawadra -> Changed : AverageTicket FROM 0.00 TO 25.00
•	-		User: Emily Karawadra -> Changed : AnnualVolume FROM 0 TO 12000.00
•	-		User: Emily Karawadra -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Emily Karawadra -> Changed : TO Percent FROM 0 TO 1
•	-		User: Morgan Withee -> Notes: Wants to switch from Data scan to Computer rx. This will be an easy switch as computer rx integrates with First Data where we have him now. I will ask for a var sheet for computer rx for him
•	-		User: Morgan Withee -> Notes: In order to get them switched to computer rx we need to add pin debit. Got form back signed from Bob. Just submitted it to account updates for them to add it to their profile.
•	-		User: Morgan Withee -> Notes: Once pin debit is added we will request a new var. new var sheet provisions should be: Element Payment Services gateway. PIN debit should be enabled. Please board your account on the Nashville front/North back. Once VAR sheet is done you can send it to Jordan - JAdams@tdsclinical.com
•	-		User: Morgan Withee -> Notes: I was able to get pin debit added. Have just put in request for new var sheet.
•	-		User: Morgan Withee -> Notes: Got the var sending it over to Thomas with computer rx now
•	-		User: Morgan Withee -> Notes: put in a request for a refund of $29.95 since the merchant has been pci non-compliant for so long. They are now compliant.
•	-		User: Morgan Withee -> Notes: Update on SR for refund: Thank you for your request - your refund request of $29.95 will be submitted on 8/15/2021. Have a great day!
•	-		User: Charlotte Goff -> Notes: TT Bob - he had 2 HSA cards that were declined or rejected that he wanted to find out why. One was on 10/1 for $19.32 Card #9300 that said Invalid Merch ID he thought. Called Rise and they couldn't see any declines under his MID from as far back as 9/21. They said that the issue probably lie either with his POS or the gateway. Called Bob back and advised him of such and to get $ card number terminal response and date on any others that might occur
•	-		User: Morgan Withee -> Notes: emailed account update to change name from Better RX LLC to BetterX LLC. Waiting on approval
•	-		User: Morgan Withee -> Notes: Got form back from Bob submitted to the account update email.
•	-		User: Charlotte Goff -> Notes: Bob called and asked about the correction of his business name as Morgan mentioned in notes. I told him that we received his form and that Morgan did submit it and we are just waiting on PCS to change it in their system.
•	-		User: Charlotte Goff -> Notes: Bob called to find out why he's getting a decline on a Visa Debit Corporate card (# 0234) that has been used in his business before. I called PCS and they told me that for his gateway they are staging only and they can't see any authorization attempts. They suggested calling the number on the back of the card. The cardholder had already called the number on the back of the card and the bank told him that they're not issuing the decline that the funds are available for the $930 purchase. I spoke with Bob again and suggested to him that he call Computer RX and have them contact the gateway to get the decline response. He said it's very difficult to get them on the phone without waiting for at least half hour and said that he could chat them quicker. I gave him some terminology to use and mentioned that they need to get with the gateway to see what the decline response is.
•	-		User: Morgan Withee -> Notes: Wants to use a new POs Best RX - Great News! It looks like we can work with the CardKnox Gateway through First Data which is the platform we have you on now. So all we should need is a new var sheet whenever you are ready. Just let Best RX know that you intend on using First Data to process through and you will be using the CardKnox Gateway. If they have any questions feel free to loop me in! :)
•	-		Called PCS and had batch time changed to 9:15 EST per Morgan
•	-		Mr. Bob called and wanted to know what is average monthly volume is. I pulled his last 3 statements and gave him the average volume ($23,602). He also wanted to know if we could pull fees from one account and send deposits to a different account. I told him we could and sent him the form. He's not ready to do that just yet, but he's exploring options to see what will best suit his needs. If he decides to go that route, he will already have the form and will fill it out and send it back to us along with a letter from the bank.
•	-		Updated merchant address to Hwy 194 and sent PCS signed form to have it changed in their system. ticket id 5380572
130	True Heavy Equipment Repair LLC	461084469696760	May 09 2023	ACTIVE	-	SBC	-	30.00%	Merchant
	Address : 3068 N Red Banks Rd					Phone : 901-497-5446		Contact : Joe Cunningham
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 5000
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 200000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 25000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Swipe Simple Dongle; Batch 7:00pm; NDF
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; uploaded VAR sheet and added MID and approval date
•	-		User: Mike Thomas -> Notes: Set up Swipe Simple and ran test using the dongle....working. Gave to Tricia
•	-		User: Mike Thomas -> Notes: he told Tricia he was going to start using this week
131	Stacks Stone	461084469694726	May 09 2023	ACTIVE	-	SBC	Apr 13 2021	30.00%	Merchant
	Address : 3430 Hwy 57					Phone : 901-854-0260		Contact : Wendy Mink
•	-		User: Morgan Withee -> Notes: Angela called in and let me know their bank account has been compromised. She is going to send over a bank letter. I went ahead and sent her the ach form to get signed by Jonathan once I get that back we will be able to get it changed for her.
•	-		User: Charlotte Goff -> Notes: TT - Jonathon - the terminal quit printing a couple days ago. I had him try to reprint a receipt and you could hear the terminal trying to spit out the paper but no paper was advancing. He said that no one dropped or knocked the terminal off that he knows of. While I was getting PAX on the phone he was able to adjust the little prong that holds the paper spindle in place and it started printing.
•	-		TT Jonthon disabled debit on Pax S80
•	-		Updated banking info to new account. Sent request to SBC to update on their system
•	-		TT Tricia confirmed a transaction for $424.87 did go through
132	Southern Automotive	461084469695613	May 09 2023	CANC	Dec 11 2024	SBC	-	30.00%	Merchant
	Address : 156 E HWY 72					Phone : 9018540162		Contact : Joe Cunningham
•	-		User: Aimee Jones -> Changed : AverageTicket FROM 0.00 TO 500.00
•	-		User: Aimee Jones -> Changed : MonthlyVolume FROM 0.00 TO 5000
•	-		User: Aimee Jones -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Aimee Jones -> Changed : TO Percent FROM 0 TO 1
•	-		User: Aimee Jones -> Notes: Sent instructions to merchant regarding how to set up a new account in the Secure Bankcard Portal.
•	-		User: Morgan Withee -> Notes: set up password for new portal system to SAtn!!2020
•	-		User: Morgan Withee -> Notes: NX 1200 Terminal 0002 TID: 76128822 S/N: 5841X16355
•	-		User: Mike Thomas -> Notes: TT Tricia confirmed a sale of $638.30 did go through
•	-		User: Mike Thomas -> Notes: TT Avery walked her through a manual settlement
•	-		Agreed to lower the rate to $19.95 as a one time gesture. Entered this into pioneer
133	Sling Shot Charlies	461084469693465	May 09 2023	ACTIVE	-	SBC	May 07 2021	30.00%	Merchant
	Address : 1970 Hwy 70					Phone : 901-603-9191		Contact : Bettye Milton
•	Jul 20 2023		Merchant manually batches their terminal. For some reason they didn't batch transactions from 6/25 until 7/19. SBC is holding all the funds from 6/25 in expectation of rejects. Once they know the transactions will not reject they will release the funds. I called Tricia and she is going to visit the merchant today and expalin to them that they have to batch every day that they run transactions. She will also explain to them that the funds will be held.
•	-		User: Mike Thomas -> Notes: Turned off auto settle through the terminal
•	-		User: Mike Thomas -> Notes: TT Betty on Saturday May 22 was having connection issues...tried to help...it was an internet issue...now working
•	-		User: Mike Thomas -> Notes: TT Peggy corrected phone number on receipt. Changed to 901-687-3030
•	-		User: Mike Thomas -> Notes: TT Peggy said she was having issues with running a manual transaction. Ran mine successfully
•	-		User: Mike Thomas -> Notes: Per TSYS SEC violation means the card has had too many declines in a 24 hour period. Called Tricia and she will contact merchant
•	-		Merchant manually batches their terminal. For some reason they didn't batch transactions from 6/25 until 7/19. SBC is holding all the funds from 6/25 in expectation of rejects. Once they know the transactions will not reject they will release the funds. I called Tricia and she is going to visit the merchant today and expalin to them that they have to batch every day that they run transactions. She will also explain to them that the funds will be held.
•	-		Tricia is requesting this merchant have a Valor VL 500 with a SIM card due to internet connectivity issues. The cost for this will be $39.95 a month. I have put in a request for a new var sheet. Tricia will come to pick this up once it's ready. Should be sometime tomorrow.
•	Dec 06 2023		Downloaded VL 500 and advised Tricia it was ready
•	Dec 08 2023		TT Peggy 12/7 after hours. Her settlement and tip report failed, we got the settlement done. Tip report still gets unexpected error. Called Valor and they updated software version. Will call her at !0:00 am to try. TT Peggy tip report is now working
•	-		TT Tricia concerning a transaction for $85.76 and confirmed that was the amount that batched. Customer says he saw only base amount on online banking. She also says terminal shows wrong date but yesterday receipts all have correct date. She will get merchant to check the terminal again.
•	-		TT Tricia, terminal will not charge suspect bad port on terminal. Replacing, she will pick up this A.M.
134	Salon Liani	520003610622	May 09 2023	ACTIVE	-	Vantiv	Apr 10 2023	30.00%	Merchant
	Address : 1789 Kirby Parkway 2					Phone : 9016380076		Contact : Mark Amagliani
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 200.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 150000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 20000
•	-		User: Mike Thomas -> Notes: Downloaded VX520 SN: 803-225-358 IP
•	-		User: Kay Arpin -> Notes: emailed merchant provided link and instructions to complete PCI questionaire
•	-		User: Morgan Withee -> Notes: Tricia texted in stating Mark was having some terminal issues relatedc to the download. I called Mark and got him conferenced in with Vantiv. We tried doing a redownload 4-6 times with 2 different reps. The download kept failing. Mark had to get to a client so we decided we will download another terminal for him to see if this was the issue. If it was not then it seems to be an internet issue. Tricia will come pick up terminal to take to merchant.
•	-		User: Morgan Withee -> Notes: Downloaded new terminal. Tricia took it to the store. Terminal works fine. She is going to bring back the other terminal.
•	-		User: Morgan Withee -> Notes: Keep in mind terminal has servers.
•	-		User: Charlotte Goff -> Notes: TT Mark - he needed access to IQ which Mike got for him. He called back and had questions regarding the fees that he's being charged and feels like he's being charged over 3% for his credit card fees. Spoke to Morgan she will do an analysis and give him a call tomorrow after discussing with Emily.
•	-		User: Morgan Withee -> Notes: Doing a price update changing his rate to a flat rate of 2.60% + $0.10. monthly fees will remain the same OFF $6.00 and PCI $6.95. Sent Mark the Docusign to get this updated. Once received back I will enter in the SR.
•	-		User: Morgan Withee -> Notes: Put in SR: Need to update pricing to a flat rate of 2.60% + $0.10 with On File Fee of $6.00 PCI Monthly $6.95. Please see the signed form attached. Please ensure this merchant is not billed for any network fees as they are on a flat rate program now.
•	-		User: Mike Thomas -> Notes: TT Kay after hours 8:31 pm. Settlement did not print. Possible paper jam. advised her to take out paper and reinsert. Sent her an email with the settled batch attached.
•	-		Submitted SR to lower rate back down to 2.60% + $0.10 as originally requested 8.21
•	-		Spoke to Mark about his PCI Compliance. He said he's received notification that his compliance is about to expire. When I look in the PCI Validation system, it's showing that his questionnaire will expire 6/21/2022. I called the PCI HelpDesk for him and they said that his scan is required every 90 days and that's what the notice was about. His scan expires May 9th, 2023 but his questionaire expires June 21, 2023
•	-		TT Kay cleared power fail recovery...now working
•	-		TT Charlotte she said that Tricia called in and said that they are down. ATT cut their internet line on accident. I have requested a new var sheet. We will have to get them swipe simple for the meantime.
•	Oct 03 2023		TT Mark and Kay set up SS and walked her through all transactions
•	-		After hours call: terminal was acting really strange so I got them logged in to Swipe Simple. Tricia called this morning and said the terminal is now functioning normally but didn't settle. she will tell Mark to try to manually batch and let me know the outcome.
•	-		Downloaded VL100
135	Saddles n Such	461084469698722	May 09 2023	ACTIVE	-	SBC	-	30.00%	Merchant
	Address : 2135 South Germantown Road					Phone : 901-754-7452		Contact : Fara Sudlow
•	-		SBC - Traditional - converted from Elavon - ShopKeep
•	Jan 30 2023		TT Fara walked her thorugh filling out the Shop Keep form to change over from Elavon to SBC Tsys. Will check back in a few days to see if it is processing. Once it starts processing will shut down her Elavon MID
•	-		Sent Fara a new Tsys Var and information for a new Terminal (Ingenico Link2500).
•	-		Fara called in and said that since she activated her new Link2500 on 4/24/24 that she hasn't received a payment. I checked Pioneer and there is a batch out there on 4/24 with 4/24 transactions. She confirmed that the amount was accurate. I asked her about what time they set her auto-batch time to and she said 11:00pm. I told her that because her terminal batches so late it misses the cutoff for NDF. I suggested she call them and see if they can customize her cutoff time for an earlier time so that she can meet NDF requirements.
136	Saddles n Such	8034931439	May 09 2023	CANC	Apr 12 2024	Elavon	-	30%	Merchant
	Address : 2135 South Germantown Road					Phone : 901-754-7452		Contact : Fara Sudlow
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 125.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 480000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 40000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Kay Arpin -> Notes: did not call on PCI just set up
•	-		User: Pennye McAnulty -> Notes: Conferenced in Shopkeep the account had to be changed to terminal based to have the auto settle time set up. It was host based.
•	-		User: Pennye McAnulty -> Notes: I was told by Elavon to move this account to Shopify. I received an email from Shopkeep that they received the test transaction processed. I looked at the account today and I do not see any batches since July 1st. I called Elavon and they see a batch on July 6th. I am now being told that they do not use Shopify anymore.
•	-		User: Pennye McAnulty -> Notes: Terminal is still not auto batching so the merchant is not receiving next day funding.
•	-		User: Mike Thomas -> Notes: Emailed Farrah her December statement
•	-		User: Morgan Withee -> Notes: Spoke with Farrah about the new equipment she was inquiring about. I suggested the iPP350 as it has the nfc apple pay technology that she wants. She is going to contact shop keep about adding that to her account
•	-		User: Cheri Hansen -> Notes: Need EIN
•	-		User: Morgan Withee -> Notes: They use Shopkeep
•	-		User: Charlotte Goff -> Notes: TT - Fara - she broke her card reader and is ordering a new one from ShopKeep. I sent her the VAR info she may need if they need to know how to code it.
•	-		User: Charlotte Goff -> Notes: Called Jackie at Elavon and she has emailed the 2020 1099 to merchant's email address.
•	-		Changed status to Cancelled - converted to SBC
137	Pampered Paws Olive Branch	461084469693920	May 09 2023	CANC	Dec 11 2024	SBC	-	30.00%	Merchant
	Address : 7127 Hacks Cross Rd					Phone : 662-470-5116		Contact : Philip Benard
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 60
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 400000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 25000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 1
•	-		User: Charlotte Goff -> Notes: SBC - Traditional; Pax s80 - IP - Batch time 7:00pm
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; uploaded signed application and var sheet; added MID and approval date
•	-		User: Mike Thomas -> Notes: Downloaded PAX S80 Tricia is on the way to pick up
138	Pampered Paws of Southaven	461084469692157	May 09 2023	CANC	Dec 11 2024	SBC	Aug 03 2021	30.00%	Merchant
	Address : 3964 Goodman Rd					Phone : 662-470-5116		Contact : Karen Silver
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 144000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 12000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 1
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 99 TO 100
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 1 TO 0
•	-		User: Mike Thomas -> Notes: Downloaded Pax S80 with a S20 pin pad. Will give to Tricia to deliver
•	-		User: Mike Thomas -> Notes: Needed tips... deleted profile...rebuilt as restaurant....now working with tips
•	-		User: Mike Thomas -> Notes: TT Donna needed to know if a $55.00 transaction went through...it did not!
•	-		TT Tricia confirmed card ending on 3056 was only charged one time for $75.00 on 6/2/23
•	Aug 08 2023		TT Nikki walked her through printing a settlement report from today after she ran out of paper while batching.
•	-		Tricia returned PAX s80 and SP20 pin pad. deactivated
139	Pampered Paws	461084469697470	May 09 2023	CANC	Dec 11 2024	SBC	Aug 03 2021	30.00%	Merchant
	Address : 565 W Poplar Ave					Phone : 901-316-5909		Contact : Karen Silver
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 144000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 12000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 1
•	-		User: Charlotte Goff -> Notes: SBC - Traditional; IP; Pax s80 w/SP20 pin pad; Batch 7:00 pm;
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 99 TO 100
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 1 TO 0
•	-		User: Mike Thomas -> Notes: Downloaded Pax S80 with a S20 pin pad. Will give to Tricia to deliver
•	-		User: Mike Thomas -> Notes: Needed tips... deleted profile...rebuilt as restaurant....now working with tips
•	-		changed banking information. Submitted ACH Change Form to SBC to change in their system.
•	-		TT Nancy " no keys present" did ma soft reset now working.
140	OLD GIN MOTOR CO LLC	461084469692477	May 09 2023	ACTIVE	-	SBC	Apr 09 2020	30.00%	Merchant
	Address : 2646 HWY 72					Phone : 7702350927		Contact : (662) 252-3800
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 100000.00
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Morgan Withee -> Notes: NX 1200 Terminal 0002 TID: 76293681 S/N: 1612X16356
•	Oct 26 2023		TT Merchant he accidently ran a card as a pre-auth. He will call customer and rerun the transaction
•	-		Spoke to Trey. He wasn't able to get into Pioneer. They did maintenance on Pioneer earlier in the week which they said could have affected some merchants being able to log in. I ended up having to call SBC and they reset it and now he can get in.
141	Mr Charlies Food and Fuel	461084469698033	May 09 2023	CANC	Dec 11 2024	SBC	-	30.00%	Merchant
	Address : 5245 Hwy 57					Phone : 901-861-2235		Contact : Rose Sultana
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 30.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 400000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 35000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 1
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax s80 - IP - Batch time 7:30pm Central
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; uploaded Var Sheet; Added MID and approval date
•	-		User: Mike Thomas -> Notes: TT Trish updated terminal to use external pin pad. changed to external and set card reader to auto
•	-		User: Mike Thomas -> Notes: TT Tricia and merchant. Terminal gets connect errors. Merchant said they were having internet problems. When Tricia got there we ran a ping test that failed. They are calling AT &T Tricia stated others in the area are having issues also
•	-		Merchant called in and was getting a DHCP error on his Pax S80. Transferred him to Mike
•	-		DHCP error, we tried to reset terminal to no avail. Merchant is going to reset their router and call me back afterwards.Very hard to understand. Checked Pioneer merchant has been processing
142	Minor Johnston Douglas PLLC	461084469692406	May 09 2023	ACTIVE	-	SBC	Feb 25 2020	25%	Merchant
	Address : -					Phone : 901-465-3117		Contact : Sheri
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 500
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 186000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 15500
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 30
•	-		User: Kay Arpin -> Changed : TO Percent FROM 0 TO 70
•	-		User: Morgan Withee -> Notes: Portal password: MJD2020!!
•	-		User: Morgan Withee -> Notes: Linda from Secure Bancard called this morning with Taylor on the line. Taylor let me know that she was not able to run American Express cards and was getting the error invalid input. Taylor stated that she called Exadigm who told her it was not a terminal issue and they sent her to stays. Tsys said they see no issue because they cant see the transaction coming through. So Tsys sent her to Linda and Linda looked over the account and shows that they are set up for American Express and that their should be no issues. She reiterated that she can not see the transaction in the system which means it is not leaving the terminal. I told Taylor I would research the issue and get back with her. I spoke with Dee and he told me to get another terminal downloaded and go drop it and then bring the other one back so we can figure out what happened with it.
•	-		User: Morgan Withee -> Notes: NX1200 Terminal 0002 TID: 76160724 S/N: 9033X16355
•	-		User: Mike Thomas -> Notes: TT Stacy questions concerning paper for the NX1200
•	-		Spoke to Courtney. She had questions about PCI and could not get logged into the PCI website. I gave her the phone number for PCI and all of the information she would need.
•	-		Stacy called in regarding a transaction that they originally took on 6/5/24 for $831.60 on card 9124. The transaction did batch and was paid out on 6/6/24. Mysteriously it also appeared in her batch from 6/12/24 and was paid out on 6/13/24 which resulted in the cardholder being billed again. When I looked in Pioneer, the transaction does show in each batch from 6/5 & 6/12 and the merchant was paid both times. However, when I check the transactions search, it only appears once with a trans date of 6/5 and a batch date of 6/12. When Stacy looked at her batch report from the terminal for 6/12, the $831.60 transaction was no on there.
•	-		Courtney called in and said that when they issued the refund for the duplicate charge for card 9124 from 6/5/24 mentioned below that they only refunded the amount that they were billing the customer which was $800.00. They did not refund the cash discount fee of $31.60. Per Emily, requested a refund to the merchant for $31.60 and told Courtney to issue a refund to the cardholder for $31.60 and she should see the refund to her in tomorrow's batch.
143	Memphis Motor Werks	461084469693321	May 09 2023	ACTIVE	-	SBC	-	30.00%	Merchant
	Address : 9063 Macon Rd					Phone : 901-757-1009		Contact : Mike Wilkes
•	-		Merchant is paying 3.00% and customer paying 0.05%
•	-		User: Mike Thomas -> Notes: Downloaded PAX S80 SN: 2N288240 gave to Tricia to deliver
•	-		User: Mike Thomas -> Notes: TT Cheryl changed reports to detailed (journal)
•	-		User: Mike Thomas -> Notes: TT Mike and Tricia...walked them through a void
•	-		User: Morgan Withee -> Notes: Customer pays 3% merchant pays .05%
•	-		User: Mike Thomas -> Notes: TT Devin turned on cash discount confirm
•	-		TT Devin we updated both terminals to disable debit.
•	-		TT Devin and Cheryl error in batch. Had to delete trans for $666.58 card ending in 3007. Level 2 AMEX can't process. Batched terminal. They will request different form of payment
144	K J and E Stop and Go	461084469694648	May 09 2023	ACTIVE	-	SBC	-	30.00%	Merchant
	Address : 5200 S WARREN RD					Phone : 9014653660		Contact : Karan Williams
•	-		User: Aimee Jones -> Changed : AverageTicket FROM 0.00 TO 20
•	-		User: Aimee Jones -> Changed : AnnualVolume FROM 0 TO 21600
•	-		User: Aimee Jones -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Aimee Jones -> Changed : TO Percent FROM 0 TO 5
•	-		User: Emily Karawadra -> Notes: Just requested an account cancel. refunding for $74.99
•	-		User: Emily Karawadra -> Notes: Wrong account we cancelled elavon not SB.
•	-		User: Mike Thomas -> Notes: TT Karaan confirmed a transaction $21.42 went through
•	-		User: Morgan Withee -> Notes: NX 1200 terminal 0002 TID: 76128328 S/N: 2250X16356
•	-		User: Morgan Withee -> Notes: Karan ran a transaction for $3000 Conrad from SB came and said he can not put it through bc of governmental card and that she is a convenience store and this ticket is too high. She is supposed to refund the transaction.
•	-		User: Mike Thomas -> Notes: Advised Karen to call phone provider as we are some comms errors on phone lines using AT&T in her area.
•	-		TT Karen verified a transaction
145	Ingrid's Jewelers	520004415501	May 09 2023	ACTIVE	-	Vantiv	Aug 05 2021	30%	Merchant
	Address : PO Box 668					Phone : -		Contact : Kirsten Negard
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 300.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 400000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 33000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5
•	-		User: Charlotte Goff -> Notes: Vantiv; Traditional; VX520; IP; NDF - Batch 8:30 pm; Additional location: Castle Cafe
•	-		User: Mike Thomas -> Notes: Downloaded VX520...gave to Tricia to deliver
•	-		User: Mike Thomas -> Notes: Auto batch changed to 7:15 pm
•	-		User: Mike Thomas -> Notes: Shipped FedEx ground
•	-		User: Mike Thomas -> Notes: TT Kirsten walked her through setting up VX520 and ran test and void. Walked her through turning on confirm customer receipt. All went well.
•	-		User: Mike Thomas -> Notes: TT Kirsten walked her through a settlement and turned on auto settle.
•	-		User: Mike Thomas -> Notes: TT Tricia explained what pick up card means when running a transaction.
•	Nov 03 2023		TT Kirsten walked her through a forced sale after power recovery failure.
•	Dec 07 2023		TT Merchant getting connect error...advised him the terminal is not communicating with his internet, and to reset router then gave his steps to reset terminal. He will call back if needed.
146	Homer Skelton Hyundai - Service	520004417581	May 09 2023	ACTIVE	-	Vantiv	-	30.00%	Merchant
	Address : 8145 New Craft Rd					Phone : 662-890-0100		Contact : Rodney McGuire
•	-		Tt Mariam she was calling back from yesterday to let me know the the battery was 100% charged. It seems that resetting the battery worked.
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 250.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 3000000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 250000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Charlotte Goff -> Notes: Vantiv - Traditional; IP - Omni Flex
•	-		Received email from Rodney asking for January statements and also asking that they be mailed to PO BOX 726 - Olive Branch MS 38654 going forward. Submitted SR45926938 in NPCrm to change Mailing address to PO BOX. I also updated our files with the PO BOX 726
•	-		TT Lisa she couldn't get transactions to send to Dejavoo, hse was trying to run them to the wrong terminal. Terminal upfront is tied to Homer Skelton Hyundai Service 2. All working now.
•	-		Lisa called for tech support due to the error code they were getting and couldn't run any cards. The error was E. validation is not a function billing validation incomplete. Morgan contacted Fluidpay and found out that Fluidpay was in fact down. As soon as it came up and we got an update that the issue was corrected we contacted the merchant to let them know that everything was working and we had them make sure it was working.
•	-		Set up VT in Fluid Pay TID# 78478666 VAR 0007
•	-		Confirmed a transaction for $900.00 did go through last 4 2406, advised Dejuanna
•	Aug 21 2023		TT Dejuanna confirmed a transaction did not go through
•	-		TT Opie batch from 6/13 and 6/14 not going through. We tried batching through portal but terminal was not connected. We got it up and I was able to perform the batch.
•	-		TT Natasha batched term out for 6/20 transactions looks like terminal was offline at auto batch time
•	-		TT Joselyn I batched their terminal again. They have the QD4 plugged into the back of a computer I advised them to plug it into a regular wall outlet so it will stay connected so it can batch correctly
•	-		After plugging into regular outlet terminal batched as normal
•	-		Sarah called in requesting 3 more terminals for the merchant. Left a message with Sarah stating that Rodney needs to call or email in confirming they are looking for 3 more terminals.
•	-		TT Opie QD4 Had critical update required, conferenced Dejavoo, walked through a download, tested....now working
•	-		Sent Rodney invoice for 3 QD4 and encryptions
•	-		TT Opie, Dejavoo QD4 is blank and has a red blinking light. Eric from Dejavoo is replacing the battery at no charge. Shipping next day
147	Homer Skelton Hyundai - Finance	520004417572	May 09 2023	ACTIVE	-	Vantiv	-	30.00%	Merchant
	Address : 8145 New Craft Rd					Phone : 662-890-0100		Contact : Rodney McGuire
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 250.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 3000000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 250000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Charlotte Goff -> Notes: Vantiv - Traditional; IP - Omni Flex
•	-		Received email from Rodney asking for January statements and also asking that they be mailed to PO BOX 726 - Olive Branch MS 38654 going forward. Submitted SR45926950 in NPCrm to change Mailing address to PO BOX. I also updated our files with the PO BOX
•	-		David called and wanted to know if I could help him locate a transaction from 3/10/23 for $500 on card 6508. I searched in IQ and found the transaction had been batched on 10th along with another transaction for $1000.00 Gave him the deposit amount of $1500.00 and told him he should've seen that his his bank on 13th (Monday). He was able to locate the deposit.
•	-		Alan called and wanted to know how he could issue a refund on the same transaction that David called about $500.00 card 6508 from 3/10/23 because the FP dashboard is showing that they were declined but the store had an approved receipt. Emailed Vito at Fluid Pay and he said that the first declined transaction was actually cancelled due to lack of timly input on the terminal from the customer's end. The 2nd one was declined due to the sync between the dashboard and the terminal being busy since the first one had just been "cancelled". Vito says there's no way to issue a refund on this transaction so I asked him to enable "Blind Credits". He said that this is something that I would have to do on my end. I spoke to Rodney to get a specific user's name for the enablement of blind credits and he said to turn it on for Alan Lipsey. Call David and Alan both back 2 times to let them know how to issued the refund, but no one answered. Left a message. Called Alan again this afternoon and told him how to run a refund on this card. I told him if he has any problems to call us.
•	-		Set up VT in Fluid Pay TID# 78478658 VAR 0007
•	-		Received an email from Sarah asking me to create 2 new user ids for the new Finance Managers, Lamar and Michael. I created the user ids in Fluid Pay and replied back to Sarah letting her know they've been created.
•	-		TT Dewanna she asked about a 500 transaction on 6/6 which I show declined. I do however see a $500 transaction that was ran on 6/5
•	-		talked to Vincent - he had a sale taken on 6/6/23 for $500.00 on card 9907 that wasn't found in the Fluid Pay dashboard, but IQ is showing it batched on 6/9/23. They needed to issue the customer a refund. I walked him through how to run the refund on the terminal.
148	Homer Skelton Ford of Millington - Finance	520004647100	May 09 2023	ACTIVE	-	Vantiv	-	30.00%	Merchant
	Address : PO BOX 726					Phone : 901-873-3673		Contact : Rodney McGuire
•	-		Vantiv - Traditional - Dejavoo / Fluid Pay - Batch time 7:00pm - IP
•	-		Set Up VT in Fluid Pay TID# 78478637 VAR 0006
•	Oct 05 2023		Called Gem team and requested a new TSYS VAR
•	Oct 12 2023		TT Brian got him connected via Wi-fi on new Dejavoo
•	Dec 18 2023		TT Brian terimal 2 wasn't powering up...started up when we were talking, all is normal now
•	-		Brian called and wanted to know how to do an ACH on Fluid Pay. He mentioned that they went through the training a couple of months ago. I told him to call Rodney and find out who the service is through that they signed up for. He called back a few minutes later and said that it wasn't an ACH, but a virtual check and that it was not through Impact.
149	Homer Skelton Ford of Millington - Service	520004647379	May 09 2023	ACTIVE	-	Vantiv	-	30.00%	Merchant
	Address : PO BOX 726					Phone : 901-873-3673		Contact : Rodney McGuire
•	-		Vantiv - Traditional - Dejavoo / Fluid Pay - Batch time 7:00pm - IP
•	-		TT Edie they let us know that their terminal was not working. We called fluid pay they were down. We were able to get them up and going within an hour. We called Edie back and let her know they should be back up and running. She said she would call us and let us know if they had any more troubles. We did notice while we were in there that they did not have a VT. We will get this enabled this week so if this happens again they can still process.
•	-		Added VT in Fluid Pay TID# 78478629 TERM# 0007
•	-		TT merchant, they wanted VT to settle at 4:00 pm made change in FP
•	-		Nancy called and said that they received a chargeback on an AmEx transaction for $2481.13 taken on 5/26 on Card 2008. They uploaded all of their documentation in plenty of time through IQ. However the documents they uploaded came through as blank documents. She called CB Dept at WorldPay and they told her the docs were blank and asked her what browser she used. She said Microsoft Edge. The WP employee told her she should use Chrome to do that. WP employee gave her the fax number at American Express so that she can send over her documents directly. AmEx closed the chargeback with favor to the issuer. Emailed Morgan details and she is forwarding to our WP Rep for assistance in getting the Chargeback opened back up. It has not been 30 days as of yet since the chargeback was initiated
•	-		I called Nancy and also WorldPay Disputes department today to discuss the AmEx chargeback for $2481.13. Debbie at WorldPay will call AmEx and let them know that the merchant did respond to the documentation request but due to system limitations the docs she uploaded appeared blank. Debbie suggested that we convert them to TIFF files. Nance didn't know how to do this so I converted them for her and emailed them back to her so that if AmEx does re-open the case, she can upload them in a format that AmEx prefers. Ms Nancy will be checking the Notes section on the chargeback case number in IQ to see if Debbie was successfull in getting AmEx to open the case back up
•	-		TT Mariam has charging issues with Dejavoo, I conferenced in Dejavoo and they had her remove the battery and then reconnect it. They also want to confirm that the charger is plugged into an outlet using the charging block and not just the USB connection.She couldn't do that right now without help. She will call me back tomorrow and let me the status.
•	Aug 18 2023		TT Edi she needed her user name
•	-		Spoke to A franklin in service. Someone ran a transaction on 8/18/23 through the VT instead of the terminal so the transaction did not print out on their settlement report. She wanted to verify if this transaction was funded. I do infact see they were paid for this with their 8/18/23 batch. I pulled the settlement report from iQ and sent that to her. While I was speaking to her I lost connection. I tried to call her back but got the service department's VM. I emailed her and told me to call me back with any questions.
•	-		Brian called and wanted to know how to do an ACH on Fluid Pay. He mentioned that they went through the training a couple of months ago. I told him to call Rodney and find out who the service is through that they signed up for. He called back a few minutes later and said that it wasn't an ACH, but a virtual check and that it was not through Impact.
150	Homer Skelton Ford - Service	520004417536	May 09 2023	ACTIVE	-	Vantiv	-	30.00%	Merchant
	Address : 6950 Hanna Cv					Phone : 662-890-8875		Contact : Rodney McGuire
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 250.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 5400000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 450000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Charlotte Goff -> Notes: Vantiv - Traditional; IP - Omni Flex
•	-		User: Charlotte Goff -> Notes: TT - Ida - she said that her USAePay account keeps logging her out and now her account was locked. Morgan unlocked her user account and I explained that her password was already saved and that she did not need to enter it each time. She only needs to hit the Login button to get back in.
•	-		User: Mike Thomas -> Notes: TT Pam she was having issues with Vega 3000 taking too long to print credit receipts had them reboot terminal. Now working
•	-		User: Morgan Withee -> Notes: Ina called in for help with a refund. I walked her through how to do a refund. And also a complaint about the logging out problem. I asked her if she was keying in the password or using the saved password. She said she was keying it in every time. I told her to use the google chrome link and she will not have to key in the password every time. All she needs to do is click the log in button and it should be a quick process.
•	-		User: Morgan Withee -> Notes: Ina called back and said when the vega 3000 is processing it takes forever and just says please wait on the screen. I told her I would call usa epay to see what was going on.
•	-		User: Morgan Withee -> Notes: Ina called back and said she was still having the issue with the transaction taking forever to process. I had her unplug the terminal and replug it in. I told her if it happens again to call right away.
•	-		User: Mike Thomas -> Notes: Updated USA ePay VAR to terminal capture
•	-		User: Charlotte Goff -> Notes: Pam called in saying that they had locked the user id up for USAePay. Called USAePay and had user unlocked. Called Pam back and she was able to log in.
•	-		User: Charlotte Goff -> Notes: TT - Rodney - he was having problems reconciling to the deposits that his his bank account for the last couple days. He was off $105.95 and didn't see a ticket in USAePay for that amount. Drilled down on the batch for $105.95 from 1/19 and informed him that the dollar amount consisted of 2 debit sales of $54.45 & $51.50. He did find those in USAePay and said that he's got it from here.
•	-		User: Charlotte Goff -> Notes: TT - Pam called and was trying to get logged in to USAePay. She was getting an error 400: too big for cookies or something to that affect. I had her clear her cookies from her computer and then she was able to log in.
•	-		TT Pam and Rodney they say the Dejavoo is blinking red light and then goes blank. I called Dejavoo and they say its an internal issue and needs to be repaird and replaced. Rodney is using VT SS now.
•	-		Downloaded Dajavoo, Tricia will pick up
•	-		TT Pam She can 't do a Void on a $74.27 transaction. I talked to Fluid Pay and Dejavoo and they say it's on WorldPay end. I called WorldPay and they say they don't see the void attempt. Tried calling Pam back but got her voicemail. Talked to Pam we are going to let the transaction settle and try a refund tomorrow. 662-890-8825
•	-		TT Pam we refunded the transaction she couldn't void on 5/8 for $74.27
•	-		TT Pam they let us know that their terminal was not working. We called fluid pay they were down. We were able to get them up and going within an hour. We called Pam back she was not available so I spoke to Ina and let her know they should be back up and running. She said she would call us and let us know if they had any more troubles.
•	Aug 23 2023		TT Natasha says her internet is going up and down advised her which transactions had been approved
•	-		Pam called and was getting "Too many requests - Please Try Again Later" when she was trying to log in to her machine. I called Fluid Pay and they said that means that there have been too many login attempts during a short period of time on her login and she will have to wait for an hour before it resets. She was not happy and is going to call Rodney. They have been walking up to Sales to run the transactions there for the customers that are in line to pay
•	-		TT Pam QD4 not printing. Called Dejavoo and they suggested replacing terminal. Requested new VAR
•	-		VAR sent to Fluid Pay they are working on this now. I called and updated Pam.
•	-		Received a call from Judy asking about a transaction from 4/2/24 for $125.65 on Amex Card 2003. Fluid Pay is showing that it was declined twice and approved 1 time. But when I looked in IQ, it was authorized twice and settled twice. Got card number from Vantiv so that they can key a refund in FP. I also sent Judy a screen shot showing that the transaction was duplicated in Auth log and Settlement details.
•	-		Tricia picked up QD4 and will deliver
•	-		Debit not working on new term that we downloaded (no encryption per Dejavoo) so I had our demo encrypted with Vantiv key. Got a new VAR and sent to Vito he has built the new file for download. Will download and test all functionality ASAP.
•	-		Requested a rekey of $124.82 on card ending in 1006. Went through as an auth
•	-		received an email from Judy and she was wanting to know where 2 transactions batched on 5/14/24 came from as they had no record of them on that day. When I researched, I found that the 2 transactions were authorized and settled successfully on 5/4/24 and then were force settled on 5/14/24 causing the customers to be double charged. I called the GEM team at Vantiv and they could not find any requests or notes that wanted those 2 transactions rekeyed / force settled. I sent them an email asking them to refund the cardholders. Transaction details: 1) Amex Card 1005 for $1270.53; 2) Amex Card 2008 for $184.28
•	-		TT Tricia after hours on 9/21 merchant was unable to do refunds the way they were used to doing them, after researching they were actually doing "blind credits" which Fluid Pay did away with. We called them advised them how to refunds the correct way.
151	Homer Skelton Ford - Finance	520004417475	May 09 2023	ACTIVE	-	Vantiv	-	30.00%	Merchant
	Address : 6950 Hanna Cove, Olive Branch, MS, USA					Phone : 662-890-8875		Contact : Rodney McGuire
•	-		Rodney called in to say that a cardholder had been charged on her credit card, but the card came back as declined. $1300.00 Card 7843 from 3/25/23. I looked in SS and saw the decline that was run on the VT. I looked in IQ and saw that a chipped transaction was approved and did batch out, but didn't batch until 3/28/23. Called Swipe Simple and they admitted that they have a software issue that they are deploying a fix for on 3/29/23 that will correct this issue.
•	-		Tried to issue a refund for the $1300.00 issue from 3/28 on the terminal through TSYS, but Tsys was not there. Just Vantiv. Called Vantiv Tech support and they said they can't manually key a PIN debit card because they don't have the customer to enter the PIN number. They suggested having Homer Skelton issue a check to the customer to refund them. Informed Jonathon Sweat and also Rodney on this and told them to make sure that they document this to the hilt so they have all of their ducks in a row in case the cardholder decides to charge it back. They were calling the customer as I hung up with them.
•	-		Keevin called and needed to do a refund. He was trying to do the refund on the VT, but the transaction was origianlly run on Ford Finance 2 terminal. He was able to get into the terminal and sees the refund button
•	-		Rodney called in to say that he couldn't find the August 10th transaction date deposit. I looked in IQ on 8/11 and found the $7400 batch but there was an adjustment that came out for $3173.81 making his deposit amount $4426.19. He confirmed that he had that deposit. I could not figure out where the $3173.81 came from so I called Vantiv. Spoke to Sherilyn. Finally we were able to figure out that his bank rejected the July monthly fees and that's what the ACH reject was for. Confirmed the dollar amount by looking at his July statement.
•	-		Rodney called in stating that he could not get his password reset for Fluid Pay due to not getting the password reset email for a week. Called Fluid Pay and they stated they sent Rodney the password reset link to his email.
152	Homer Skelton Chrysler Dodge Jeep Ram of Millington - Service	520004418465	May 09 2023	ACTIVE	-	Vantiv	-	30.00%	Merchant
	Address : PO Box 188					Phone : 901-872-0195		Contact : Suzy Lemmon
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 250.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 2800000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 240000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Charlotte Goff -> Notes: Vantiv - Traditional; IP - Omni Flex
•	-		Merchant called today and said they received an approved receipt for $57.04 that had an approval code on it, but when they looked in the Fluid Pay Dashboard the transaction was showing Declined. I told her to call me back tomorrow morning so that I can confirm for certain that it did batch out. I've seen instances like this where the dashboard shows declined, but approved receipt was generated and customer gets billed / merchant gets paid. Addition to note: Customer did get billed and merchant was paid with 5/9 batch. Confirmed this in IQ
•	-		Set up VT in Fluid Pay TID# 78478847 VAR 0007
•	-		TT Brittany, had to do a refund directly through the terminal as you can only refund once on the dashboard when you use terminal. Refund was issued. $761
•	-		Madison called in and said she got a declined - code 651 on a transaction for $975.42 card 8025 today. She wasn't sure what the decline reason was and wanted to know. I called Vantiv to see what the bank sent back and it was declined for NSF - code 51. I called Madison back and let her know that it was because not enough funds were available on the card.
153	Homer Skelton Chrysler Dodge Jeep Ram of Millington - Finance	520004418483	May 09 2023	ACTIVE	-	Vantiv	Oct 13 2023	30.00%	Merchant
	Address : PO Box 188					Phone : 901-872-0195		Contact : Suzy Lemmon
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 250.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 2800000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 240000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Charlotte Goff -> Changed : BankName FROM First Tenn TO First Tennessee
•	-		User: Charlotte Goff -> Notes: Vantiv - Traditional; IP - Omni Flex
•	-		fluid pay was down for about 30 minutes all has been restored ran test transactions with Brian! Morgan is going to be adding VT and requesting a VAR
•	-		Set up VT in Fluid Pay TID# 78478671 VAR 0007
•	Oct 13 2023		Called merchant to discuss Dejavoo issues, the person I needed to speak to wasn't in I left a message and they will call me back.
•	-		Returned Rebecca's call that her terminal wasn't powering up. The battery wasn't charged but is working now.
154	Homer Skelton Chrysler	8035895617	May 09 2023	CANC	Jun 18 2024	Elavon	-	30%	Merchant
	Address : 7661 Hwy 51 N					Phone : 9018729235		Contact : Suzy Lemmon
•	-		User: Aimee Jones -> Notes: Getting a message call authorization center. I transferred the call to the auth dept.
•	-		User: Cheri Hansen -> Notes: Need EIN and DL
•	-		User: Mike Thomas -> Notes: TT Merchant wanted to know where to get paper...advised her she can go to Impactpays.com to order or she can get it locally advised her it was 2.25 wide thermal
•	-		User: Mike Thomas -> Notes: Printer not working. Replaced Express Courier delivering
155	Gurkins	461084469695815	May 09 2023	CANC	Dec 11 2024	SBC	Dec 08 2020	30.00%	Merchant
	Address : 14430 Hwy 57					Phone : 9018773313		Contact : Charles Gurkin
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 16
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 780000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 65000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 2
•	-		User: Morgan Withee -> Notes: 2 PAX S80 and 2 PAX SP20 V4 EBT: 7643578 IBUXX 3.95% IP
•	-		User: Morgan Withee -> Notes: Re opened account due to misc billing at rev 19. Kamal will go reprogram Gurkins terminals today. They will be at $0.59
•	-		User: Charlotte Goff -> Notes: TT Charles - he is being paid for his credit cards plus the cash discount fee of $.59. He wants only to be paid for his credit cards. Called Linda to make sure his account was set on Net Deposit and it was. She made a change on her end that will deduct the $.59 before we send his deposits.
•	-		User: Charlotte Goff -> Notes: TT- Charles - asked about a debit to his account for $1322.61. This was his fees. Sent Linda an email asking her to change him from monthly to daily. I also noticed that he is set up for $.69 instead of $.59 per trans so I also asked Linda to correct the fee and issue him a refund for what was overcharged.
•	-		User: Charlotte Goff -> Notes: The refund amount being issued to Gurkins is $210.60 and will be added to the transactions he processes on 8/5/21 date.
•	-		User: Charlotte Goff -> Notes: TT Charles - His deposit from 8/11 (which consisted of the batch from 8/9 & 8/10) was missing the amount of his EBT transactions 194.19. SBC did not get an early file from JetPay on 8/10 which included his EBT transactions. I located those transactions in the batch 8/11 and it should be in his bank later today.
•	-		User: Charlotte Goff -> Notes: TT- Charles - he was wondering why he was debited $314.54. That was for the 8/1 - 8/3 dates when he was set up on monthly billing instead of daily.
•	-		User: Mike Thomas -> Notes: The serial numbers of active terminal are 2N257134 and 2N288234
•	-		User: Morgan Withee -> Notes: Got this account switched over to the new owner with new business name Moscow Express. Sent Charles the cancelation letter for this. Told him I need it back asap so I can get it canceled before January
•	-		User: Morgan Withee -> Notes: closed out account.
156	Grand Junction Quick Stop	461084469697842	May 09 2023	ACTIVE	-	SBC	Jul 06 2020	30.00%	Merchant
	Address : 25805 Hwy 57					Phone : 9018781901		Contact : Ghazi Ramahi
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 18
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 120000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 10000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 5
•	-		User: Morgan Withee -> Notes: NX2200E terminal - AT&T wireless exadigm
•	-		User: Morgan Withee -> Notes: NX 2200e AT&T Rental program Terminal 0002 TID:76476504 S/N:1084X15344
•	-		User: Emily Karawadra -> Notes: Eli needed help putting back on wifi cellular is out again in his area. Also batched his terminal manually
•	-		User: Mike Thomas -> Notes: Walked Tricia through batching out NX2200
•	-		User: Morgan Withee -> Notes: Canceld the Sim card for their old NX 2200. Kamal will get it returned to Exadigm since it is a rental
•	-		User: Charlotte Goff -> Notes: Tricia called and wanted us to put 4 of the big $0.69 IBUXX stickers in the mail to this merchant. Aimee is mailing them today.
•	-		TT Eli walked him through a refund
•	-		TT Eli ran out of paper during batch out. Gave him his totals of $510.01 for 33 transactions.
•	-		Tricia called and said that terminal is getting the ped tampered error message. Requested a new var 0005 for a replacement terminal.
157	Get Gone Auto 2	461084469699665	May 09 2023	ACTIVE	-	SBC	-	30.00%	Merchant
	Address : 7460 Hwy 64					Phone : 9018614333		Contact : Yetta Rodriguez
•	-		User: Kamal Oghad -> Notes: Getting terminal Id error on pax s80 so temporarily switched them to swipe simple until we can get them another terminal
•	-		User: Charlotte Goff -> Notes: Yetta called and said that she (out of habit) keyed a transaction into her messed up terminal and received an MPM Approved response. for a $305.96 (+ discount fees = $318.19) on card 3065. The terminal did not print a receipt. I called Linda at SBC and she sees the approved transaction in the auth log. Linda suggested having the store go ahead and manually batch to make sure there was no issue with it. I told Yetta to go ahead and manually batch. Now she is getting an error similar to No Paper. I told her to take the paper out and put it back in. She had a lot going on and said she will call back when she has time to set up the Swipe Simple
•	-		User: Mike Thomas -> Notes: Downloaded NX1200
•	-		User: Mike Thomas -> Notes: TT Yetta advised her she can't reprint receipts after the batch is closed
•	-		User: Mike Thomas -> Notes: Confirmed terminal was out of NPM and emailed copy of batch
•	-		Erica from Get Gone Auto 2 called about an error message on their Valor equipment. The error is saying "Connect to primary internal server". We called Valor to inquire what the error message was and was advised that this was an internet connection issue and to have the merchant unplug the router for 15 seconds and plug it back in to fix the issue. We called the merchant back to advise them to unplug their router for 15 seconds and plug it back in. The merchant said they would do that and if they had any issues afterwards they would call us back.
•	Sep 18 2023		TT Merchant reset terminal now all is working
•	-		TT Yetta it did the same thing as the other day where it deleted the EPI. I had her restart the terminal and the EPI was populated. However it kept saying parameter update disabled. I conferenced in Valor and Spoke to Jonathan. He fixed the parameter update issue. Terminal is now working. I told Yetta if this happens again that we will replace the terminal out for her since this has happened several times now.
158	Germantown Cleaners #2	461084469697183	May 09 2023	CANC	Dec 11 2024	SBC	Jun 03 2020	30.00%	Merchant
	Address : 5040 Sanderline					Phone : 9016389618		Contact : Sonia Tullis
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 660000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 55000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Morgan Withee -> Notes: Has 2 terminals. Exadigm - IBUXX
•	-		User: Morgan Withee -> Notes: Called Sonia to go over her receipts from yesterday. She was confused on what was going to deposited every day. I todl her I am working on getting her access to the portal for all 14 locations
•	-		User: Morgan Withee -> Notes: Went by this morning to fix their batch issue. Did not notice the time is off. They called to let me know. I am headed back over there to fix their time on the machine.
•	-		User: Kamal Oghad -> Notes: Deployed 2 NX1200 Serial Number: 1069X16355 and 9031X16355
•	-		User: Charlotte Goff -> Notes: LouAnne called and had a duplicate batch. Kamal spoke to Tricia when she got to the store and walked her through how to change the batch number and then batch out. She was able to successfully batch afterward.
•	-		User: Mike Thomas -> Notes: TT Sonya she wanted SBC charge back phone number
•	-		Sonia called in regarding a transaction from 7/9/23 that was entered for $18.01 on card 5672 but only settled for the cash discount fee of $0.72. She's going to have the store send me a copy of the receipt. They say the receipt shows $18.01. Called Conrad and asked he research. He says it was a fluke by the terminal because the transaction authorized on TSYS for $18.72 but the capture came in from the terminal only as the $0.72. I advised Sonia that she would need to issue a refund for the $0.72 and rerun the transaction for the corrected amount.
•	Oct 04 2023		TT Tesia, term 0002 continues to have waiting on the screen. We tried updating terminal and still same issues requested new VAR. Will call SBC and get transactions in the batch to rekey. Sending new terminal.
•	-		Sonia called in and wanted to know about the day that we rekeyed all of the transactions that were in the messed up terminal (10/4/23) and why there was $3175.09 in Refunds. I explained to her that the list the processor gave to us had transactions on it that had already batched and we accidentally rekeyed those as well, then we had to issue refunds on them. I sent her a spreadsheet showing all of the ones that were rekeyed and the ones that were refunded.
•	Oct 04 2023		Talked to Tesia on 10/4 we got full card numbers for all unbatched transactions and rekeyed them. Had an issue as SBC gave us transactions for too many days, Morgan ran the refunds and we replaced the terminal.
•	-		Returned VL100 and NX1200 (Tricia)
•	-		Cancelled account
159	Germantown Cleaners #1	461084469695535	May 09 2023	CANC	Dec 11 2024	SBC	Jun 04 2020	30.00%	Merchant
	Address : 2117 S Germantown Road					Phone : 9017547740		Contact : Sonia Tullis
•	-		User: Morgan Withee -> Notes: Has 2 terminals. Exadigm - IBUXX
•	-		User: Morgan Withee -> Notes: Tricia let me know they had an issue with a transaction spoke to Lynn and she sent me a picture of a reciept. I am going to call secureban card to verify if the transaction went through and I will call them back. Also spoke with Linda the bookeeper to go over some of her concerns with the reports. I let her know to call me back on thursday when she gets in if she has any additional quesxtions.
•	-		User: Morgan Withee -> Notes: Spoke with Linda at SB she said that she can see it in there twice. She suggests that they batch out so we can verify if it did go through or not. I tried to call the location did not get an answer. Will call back shortly.
•	-		User: Morgan Withee -> Notes: Spoke with Penny and walked her through a settlement. Will call linda now to verify transaction.
•	-		User: Morgan Withee -> Notes: Went by yesterday to fix batch number issue along with going over bookkeeping with Linda
•	-		User: Morgan Withee -> Notes: They called and because the terminal was not working. Troubleshooting with Nick from Nexgo suggested returning the terminal to Nexgo. Serial number 8818xxxx. Kamal well download a new terminal and go deliver it to them. - Notes from Dee Karawadra yesterday
•	-		User: Kamal Oghad -> Notes: Deployed 2 NX1200 Serial Number: 9038X16355 and
•	-		User: Kamal Oghad -> Notes: Deployed 2 NX1200 Serial Number: 9038X16355 and 8817X16355
•	-		cancelled the Swipe Simple account today 3/13/23
•	-		TT Tricia keys not working...we reset term now it seems to be fine
•	-		Merchant has 2 Valor VL100
•	-		Cancelled account
160	Gary M Mantell DPM	461084469697797	May 09 2023	ACTIVE	-	SBC	-	30.00%	Merchant
	Address : 5180 Park Ave #200					Phone : 901-682-4668		Contact : Gary Mantell
•	-		User: Leah Faber -> Changed : AverageTicket FROM 0.00 TO 40.00
•	-		User: Leah Faber -> Changed : AnnualVolume FROM 0 TO 360000.00
•	-		User: Leah Faber -> Changed : MonthlyVolume FROM 0.00 TO 30000.00
•	-		User: Leah Faber -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Leah Faber -> Changed : TO Percent FROM 0 TO 20
•	-		TT Hannah we updated PAX S80 to disable debit
•	-		Dana called and received the PCI letter from SBC. She was just wanting to make sure it was not a scam. I did tell her that this is something that will need to be done annually and suggested she call the number on the letter for assistance
161	Friendship Partners (WEX & Voyager)	497236777882	May 09 2023	ACTIVE	-	Rise PCS	Aug 15 2022	30.00%	Merchant
	Address : 35 Rochester Cv					Phone : 731-803-9442		Contact : Narinder Mutti
•	-		PCS / RISE - WEX & VOYAGER
162	Friendship Partners	461084469693605	May 09 2023	CANC	Dec 11 2024	SBC	Aug 15 2022	30%	Merchant
	Address : 35 Rochester Cv					Phone : 731-803-9442		Contact : Narinder Mutti
•	-		SBC - Traditional - IC Plus 0.30% + $0.10 - Valor 100 + VL300 Pinpad - IP - Batch time 7:00pm
163	Desoto Euro Werks	461084469693575	May 09 2023	ACTIVE	-	SBC	-	30.00%	Merchant
	Address : 224 Motor Scooter Drive #B					Phone : 6624291846		Contact : Monty Montgomery
•	-		User: Emily Karawadra -> Changed : AverageTicket FROM 0.00 TO 500
•	-		User: Emily Karawadra -> Changed : AnnualVolume FROM 0 TO 80000
•	-		User: Emily Karawadra -> Changed : MonthlyVolume FROM 0.00 TO 8000
•	-		User: Emily Karawadra -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Emily Karawadra -> Changed : TO Percent FROM 0 TO 5
•	-		User: Emily Karawadra -> Notes: Ibuxx
•	-		User: Mike Thomas -> Notes: Downloaded terminal and gave to Tricia
•	-		User: Aimee Jones -> Notes: Tricia called about merchant not getting NDF. I contact merchant and went over transactions. Merchant was confused and is indeed getting NDF.
•	-		User: Morgan Withee -> Notes: NX 1200 Terminal 0002 TID: 76332168 S/N: 1611X16356
164	Cunningham Cattle Co LLC	461084469693157	May 09 2023	CANC	Dec 11 2024	SBC	Jan 01 1970	30.00%	Merchant
	Address : 3068 Red Banks Rd					Phone : 901-854-0162		Contact : Avery
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 4000
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 200000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 20000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 75
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 25
•	-		User: Charlotte Goff -> Notes: SBC - Traditional; Swipe Simple Mobile app with bluetooth reader; 6:00pm batch
•	-		User: Charlotte Goff -> Notes: Changed Status from Pending to Approved added MID and set approval date to today's date.
•	-		User: Mike Thomas -> Notes: Patrica called to verify that $7140 trans batch out successfully. I advised deposit date of 4/7.
•	-		User: Charlotte Goff -> Notes: Received Bluetooth reader back. Merchant didn't need multiple readers for his multiple accounts.
•	-		Hasn't processed since 5/20/23 Tricia is stopping by today and will let us know something
•	-		Cancelled Account - sent signed Cancel Request form to SBC
165	Consignit Used Cars	520004646325	May 09 2023	ACTIVE	-	Vantiv	-	30.00%	Merchant
	Address : PO BOX 726					Phone : 662-895-0381		Contact : Rodney McGuire
•	-		Vantiv - Traditional - Dejavoo / Fluid Pay - Batch time 7:00pm - IP
•	-		Closing this location per Rodney's request. Location does not process cards often enough to warrant keeping the account. Submitted SR50741348 in NPCrm.
•	-		Rodney wants to cancel this account because they don't process enough transactions to justify the cost of keeping it open. Canceled in NPCrm. Tricia is going to go pick up the equipment. Rodney will call Consignit and make sure they are aware that she's coming by to pick it up.
166	Cole Livestock	461084469692400	May 09 2023	ACTIVE	-	SBC	Oct 27 2023	30.00%	Merchant
	Address : 10955 Hwy 6 West					Phone : 6625788300		Contact : William Cole
•	-		User: Aimee Jones -> Changed : Swipe Percent FROM 0 TO 5
•	-		User: Aimee Jones -> Changed : TO Percent FROM 0 TO 95
•	-		User: Mike Thomas -> Notes: Programmed NX1200 Tricia is picking up from office
•	-		User: Aimee Jones -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Aimee Jones -> Changed : MonthlyVolume FROM 0.00 TO 4000
•	-		User: Pennye McAnulty -> Changed : YearsInBus FROM 6 TO 2013
•	-		User: Morgan Withee -> Notes: NX 1200 Terminal 0002 TID: 76350303 S/N: 1620X16356
•	Oct 27 2023		Set up Swipe Simple password is Livestock
•	-		Returned NX1200
167	Champion Industries	461084469696149	May 09 2023	ACTIVE	-	SBC	Jan 28 2023	30.00%	Merchant
	Address : 455 Neville Rd					Phone : 901-854-6787		Contact : Robert Liles
•	-		merchant requested a dongle and mobile service until AT& T can restore his internet. Emily approved loaner #1 for Swipe Simple dongle for $9.95 / mo
•	-		Set up SS and gave Trish B200 reader (loaner 1) password Champion24
•	-		TT Robert emailed him Pioneer iBuxx QRG
•	-		Robert called Tricia regarding a call he got from "Merchant Services" on Friday, 4/19/24 telling him that his PCI had not been completed. They asked him to fax over a copy of his last merchant statement which he did, not thinking about it. Tricia conferenced him in with me and I confirmed that he is PCI compliant until March 13, 2025 and assured him that if he only sent them his credit card statement that there was no personal information on there that they could use.
168	Cavalier Cleaners #2	461084469695083	May 09 2023	CANC	Dec 11 2024	SBC	Jun 04 2020	30.00%	Merchant
	Address : 9245 Poplar Ave Suite 3					Phone : 9017544117		Contact : Sonia Tullis
•	-		User: Kamal Oghad -> Notes: Deployed NX1200 Serial Number: 3311X16355
•	-		User: Morgan Withee -> Notes: Called and walked them through changing date and time. sonia called in and said it was reporting the wrong time.
•	-		User: Mike Thomas -> Notes: TT Gloria power went out and terminal was blank...advised her to press the power button to turn on. Now working.
•	-		TT Sonia had a question concerning PCI gave her SCB PCI Center help desk number 877-201-5831
•	Nov 20 2023		Returned NX1200 (Tricia)
•	-		cancelled account
169	Bensingers Cleaners #8	461084469696854	May 09 2023	CANC	Dec 11 2024	SBC	Jun 29 2020	30.00%	Merchant
	Address : 4709 Poplar Ave					Phone : 9014408718		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 66000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 5500
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Pennye McAnulty -> Changed : TO Percent FROM 0 TO 2
•	-		User: Kamal Oghad -> Notes: Deployed NX1200 Serial Number: 2249X16356
•	-		Jennifer called in and needed to know the password for the NX1200 to manually batch it. I gave her the 3 options and she called back and said that none of those worked and now it says locked. I called Exadigm and Leslie was able to reset her password and get her batched out.
•	Nov 20 2023		Returned NX1200 (Tricia)
•	-		cancelled account
170	Bensingers Cleaners #7	461084469697752	May 09 2023	CANC	Dec 11 2024	SBC	Jun 08 2020	30.00%	Merchant
	Address : 1789 Kirby Parkway Suite 104					Phone : 9019374814		Contact : Sonia Tullis
•	-		User: Morgan Withee -> Notes: Sent sonia the reoprrt of transactions and deposits for the mishap that happened the other day. Tricia installed Cavalier #3 at Bensinger #7 on accident. Report has been sent over to Sonia.
•	-		User: Kamal Oghad -> Notes: Deployed NX1200 Serial Number: 1618X16356
•	-		Store is getting their new processing equipment installed today and needed to know the password and how to manually batch the NX1200. They got Password expired when they keyed the Q123456 and I had them change the password to Q654321. She was able to manually batch successfully.
•	Nov 20 2023		NX1200 Returned 11/20/23
•	-		Cancelled merchant account
171	Bensingers Cleaners #4	461084469695269	May 09 2023	CANC	Dec 11 2024	SBC	Jun 29 2020	30.00%	Merchant
	Address : 114 Harbor Town Square					Phone : 9015290444		Contact : Sonia Tullis
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 250
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 66000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 5500
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Pennye McAnulty -> Changed : TO Percent FROM 0 TO 2
•	-		User: Kamal Oghad -> Notes: Deployed NX1200 Serial Number: 2241X16356
•	-		User: Morgan Withee -> Notes: Sonia called and said they ran a pre auth by accident instead of a sale. I called Linda to get card info to force the transaction through for the customer. They got an approval all is good.
•	-		User: Mike Thomas -> Notes: TT Rebecca says receipts now say Wolf River. Someone did an update to term. Advised her to unplug the terminal. Downloaded PAX S80 and will have a courier deliver
•	-		User: Charlotte Goff -> Notes: Merchant called in when they received their replacement PAX terminal and wanted to know how to plug it in correctly. Walked her through where the ethernet cable goes and she said she'd call back if she had any more problems with it.
•	-		User: Charlotte Goff -> Notes: TT Rebecca - she needed to know how to print a customer receipt should they want one. They turned off the receipt printing on Saturday she said because most customers don't want a receipt. Walked her through how to reprint a customer receipt
•	-		User: Mike Thomas -> Notes: TT Rebecca updated terminal to accept tap transactions
•	-		TT Becky was getting error in batch. It was because of an AMEX transaction. I called TSYS and they said the format for AMEX was incorrect they changed it from 10 to 20. I called Becky back and we successfully batched terminal.
•	-		Becky called and said that none of her cards are going through. She was getting a connect error. She had to trace the ethernet cable back to the modem and plug it in. She said that someone had come in and moved some things around and obviously never plugged the terminal back in to the modem. She did successfully run a test transaction.
•	Nov 20 2023		Returned NX1200 (Tricia)
•	-		cancelled account
172	Southern Performance Horse Dentistry PLLC	461084469695701	May 09 2023	ACTIVE	-	SBC	-	30.00%	Merchant
	Address : 316 Tobe Henry Rd					Phone : 662-769-4500		Contact : Allen Etheridge
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 300
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 10000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5
•	-		User: Charlotte Goff -> Notes: SBC - VetBuxx -IBUXX - 3.95%; Swipe Simple Mobile App w/bluetooth reader; Batch time 6:00pm Central
•	-		User: Charlotte Goff -> Notes: changed status to Approved; uploaded VAR; added MID and approval date
•	-		User: Mike Thomas -> Notes: Updated firmware on reader and shipped FedEx 776306146510
•	-		User: Mike Thomas -> Notes: TT Allen walked him through connecting card reader.
•	Dec 19 2023		TT Allen was saying card reader wasn't working. I checked the firmware and it was up ,to date so he ran a transaction and it went through fine. Gave him my number if he needs further help.
•	-		Changed banking information and submitted request to SBC to be changed on their system.
173	Columbine Coffee House	510159890110554	May 09 2023	ACTIVE	Mar 15 2024	Rev19 - AFS FD	-	30.00%	Merchant
	Address : 200 Chickasaw Ridge Dr					Phone : 970-366-0600		Contact : Eric Gurule
•	-		User: Leah Faber -> Changed : TO Percent FROM 0 TO 10
•	-		User: Leah Faber -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Leah Faber -> Changed : AverageTicket FROM 0.00 TO 5.00
•	-		User: Charlotte Goff -> Notes: TT - Curry - she was having problems reconciling. She is only processing on weekends right now. When she ran her batch total for 17th & 18th the days were added together in the Clover batch report and she wasn't seeing that deposit amount in her account. She saw the deposit for 17th but was thinking that it was the deposit for last weekend (10th). Her deposit for the 10th transactions is being held by her bank for some reason. She isn't confused anymore and she understands that her days will be deposited separately. Also gave her pricing for new labels via email.
•	-		User: Charlotte Goff -> Notes: TT Curry - she wanted to know why she was debited $461.43 for her processing fees for only 9 days of transactions. Emily did a deep dive and determined that most of her fee was coming from the PIN debit transactions that they have been taking. Told Curry that we need to have PIN debit deactivated in their Clover. Her daughter googled it and they removed the ability to process PIN debit in their machine on their own. She's upset at the amount of fees she's being charged and is strongly considering cancelling because she feels like she's been lied to. Called Tricia and filled her in. Tricia is calling Curry to discuss the situation with her.
•	-		User: Charlotte Goff -> Notes: Called Curry to let her know that the refund of $147.90 has been ACH'd to her account and she should see the funds tomorrow. This refund was for the recalculation of fees for their PIN Debit transactions to credit card transactions. When I called it went straight to voicemail so I left her a detailed message explaining what it was for and how much. Told her to call with questions.
•	-		User: Charlotte Goff -> Notes: Added Suite 24 to their address. AFS was getting mail returned. Called them and they updated their system.

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