Merchants

Resend Document for Sign Back
Update Merchant
File here * Notes * Status Date Action
Send Email to Merchant Send Email to Sales rep Send Email to Employee

Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Columbine Coffee House Accounts
Delete Overrides

                  

Default Setup

                  
                  
                  
                  

Processor wise Setup

                  
                  
                  
                  

                  
                  
                  
                  

Merchant CMS

%
%
%
%
%
%
%
%
%
  
  
  
Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Added Suite 24 to their address. AFS was getting mail returned. Called them and they updated their system. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Called Curry to let her know that the refund of $147.90 has been ACH'd to her account and she should see the funds tomorrow. This refund was for the recalculation of fees for their PIN Debit transactions to credit card transactions. When I called it went straight to voicemail so I left her a detailed message explaining what it was for and how much. Told her to call with questions. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT Curry - she wanted to know why she was debited $461.43 for her processing fees for only 9 days of transactions. Emily did a deep dive and determined that most of her fee was coming from the PIN debit transactions that they have been taking. Told Curry that we need to have PIN debit deactivated in their Clover. Her daughter googled it and they removed the ability to process PIN debit in their machine on their own. She's upset at the amount of fees she's being charged and is strongly considering cancelling because she feels like she's been lied to. Called Tricia and filled her in. Tricia is calling Curry to discuss the situation with her. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Curry - she was having problems reconciling. She is only processing on weekends right now. When she ran her batch total for 17th & 18th the days were added together in the Clover batch report and she wasn't seeing that deposit amount in her account. She saw the deposit for 17th but was thinking that it was the deposit for last weekend (10th). Her deposit for the 10th transactions is being held by her bank for some reason. She isn't confused anymore and she understands that her days will be deposited separately. Also gave her pricing for new labels via email. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM User: Leah Faber -> Changed : AverageTicket FROM 0.00 TO 5.00 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM User: Leah Faber -> Changed : Swipe Percent FROM 0 TO 90 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM User: Leah Faber -> Changed : TO Percent FROM 0 TO 10 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
]

Software Or POS Integration Questions Only

Owner 1 Information

Owner 1 Information