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Bank 2 Information

Overrides who receive partial commission on all of Mard Cleaners Inc Accounts
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Default Setup

                  
                  
                  
                  

Processor wise Setup

                  
                  
                  
                  

                  
                  
                  
                  

Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Nov 20 2023 12:00 AM Charlotte Groff Cancelled account Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Nov 20 2023 12:00 AM Mike Thomas Returned VL100 and NX1200 (Tricia) Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Oct 13 2023 12:00 AM Oct 04 2023 Mike Thomas Talked to Tesia on 10/4 we got full card numbers for all unbatched transactions and rekeyed them. Had an issue as SBC gave us transactions for too many days, Morgan ran the refunds and we replaced the terminal. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Oct 12 2023 12:00 AM Charlotte Groff Sonia called in and wanted to know about the day that we rekeyed all of the transactions that were in the messed up terminal (10/4/23) and why there was $3175.09 in Refunds. I explained to her that the list the processor gave to us had transactions on it that had already batched and we accidentally rekeyed those as well, then we had to issue refunds on them. I sent her a spreadsheet showing all of the ones that were rekeyed and the ones that were refunded. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Oct 03 2023 12:00 AM Oct 04 2023 Mike Thomas TT Tesia, term 0002 continues to have waiting on the screen. We tried updating terminal and still same issues requested new VAR. Will call SBC and get transactions in the batch to rekey. Sending new terminal. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 15 2023 12:00 AM Charlotte Groff Sonia called in regarding a transaction from 7/9/23 that was entered for $18.01 on card 5672 but only settled for the cash discount fee of $0.72. She's going to have the store send me a copy of the receipt. They say the receipt shows $18.01. Called Conrad and asked he research. He says it was a fluke by the terminal because the transaction authorized on TSYS for $18.72 but the capture came in from the terminal only as the $0.72. I advised Sonia that she would need to issue a refund for the $0.72 and rerun the transaction for the corrected amount. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Sonya she wanted SBC charge back phone number Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: LouAnne called and had a duplicate batch. Kamal spoke to Tricia when she got to the store and walked her through how to change the batch number and then batch out. She was able to successfully batch afterward. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM Kamal Oghad User: Kamal Oghad -> Notes: Deployed 2 NX1200 Serial Number: 1069X16355 and 9031X16355 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Went by this morning to fix their batch issue. Did not notice the time is off. They called to let me know. I am headed back over there to fix their time on the machine. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Called Sonia to go over her receipts from yesterday. She was confused on what was going to deposited every day. I todl her I am working on getting her access to the portal for all 14 locations Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Has 2 terminals. Exadigm - IBUXX Dee Karawadra Jan 31 2024 01:39 PM Update Delete
13 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 100 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
14 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 55000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
15 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 660000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
16 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 250 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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