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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM Downloaded Valor 100 to replace damaged terminal Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Their terminal duplicated a transaction 3 times. I walked them through how to void two of those transactions. It may take 1-2 business days for those transactions to fall off but I show they are voided in valor. Card ending in 3450 total transaction was $49.28 before the fee $51.23 after the fee. They should be all good to go Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: After I spoke to Jason about about his deposit not being there LInda @ SBC called back and said that there was an issue with the deposits being sent out 3/17. Not all of the deposits went yesterday but will go today. Jason should receive 2 deposits today Tuesday's and Wednesday's. Called him and gave him the updated information Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT Jason - he hasn't received his deposit from Tuesday's sales 3/15. His batch out time is 10:00pm so his Tuesday's deposits should be in his bank on Thursday. I called Linda and she said that the deposits did go out on time yesterday. I gave Jason the trace information for the deposit so that he could go to his bank and see if they can find it. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Jason hasn't seen today's deposit yet called Linda she said they should see them before the end of the day Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Terminal batched out on Friday evening before they could enter tips. merchant is going to send tip totals so we could escalate to supervisor. changed auto batch time to 10 pm so doesn't happen again Total Tips = $80.83. Will try to recover them or reimburse merchant. Called Jason let him know we will be refunding $80.83 since this was our fault for not turning off the auto batch. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax s80 - IP; Restaurant - Tip @ Time of sale; Batch time 8:00pm - NDF Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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