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Overrides who receive partial commission on all of Raven & Lily Restaurant LLC Accounts
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Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Oct 11 2024 02:20 PM Charlotte Groff spoke to Amy per Tricia's request - they have not been getting their funds in a timely manner. Amy and I called Shift 4 and spoke to Gabbi and she said that it was due to their batch being closed late. It's been closing after 11:00pm that last few days to Shift4's system not closing it on time. We had both of their locations put on Same Day funding with the understanding that they will start receiving their deposits between 3 - 5pm (Eastern time) the following day. Charlotte Groff Oct 11 2024 04:06 PM Update Delete
2 Jan 24 2024 12:00 AM Charlotte Groff Austin called in and wanted to know how to order paper for his printers. When I looked in the Partner Portal, they are still showing his equipment as pending. Also, logged into his Lighthouse and saw the menu option for Orders, but when I clicked on that, all I could pick was order equipment. The order Supplies option was not accessible. Alex called Shift4 support and they are looking into why it's not active on their Lighthouse. I called Austin back and gave him the phone number to call to order the paper. Informed him that they would have to pay shipping and that the bundles of paper can only be ordered in a box of 50 for either Thermal or Dot Matrix Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Dec 14 2023 12:00 AM Dec 14 2023 Mike Thomas TT Austin #2 printer not printing. Conferenced in with Shift4 they had him power it down and he changed the ip address. They sent a ticket and all is working now. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Dec 11 2023 12:00 AM Alexander Wilkins Spoke with Austin regarding Ticket for printer. Stated was a bad roll of paper however Shift 4 was contacted and changed settings/configs for mods and printers. Informed Austin if there are any issues to call us first and we will work on issue from there. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Nov 06 2023 12:00 AM Morgan Withee SkyTab LightHouse Back Office login for merchant: Youngjw73@gmail.com Ch!ck3np00p Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Oct 30 2023 12:00 AM Charlotte Groff Shift4 - IBUXX - 3.5% - SkyTab Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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Owner 1 Information

Owner 1 Information