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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT Charles - he wanted to know if we were able to figure out what the small debits were that were coming out of his account. I told him that it was related to his EBT fees but that we still couldn't reconcile the amount debited to the actual number of EBT transactions he had. I did mention to him that we have begun the process of getting his old account reactivated. He said to just let him know when that's ready and he's ready to switch back as long as his IBUXX fee will still be $.59. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Charles called yesterday to discuss reconciliation of his account. Finally his deposits are matching his transactions however there are still debits being made to this account for apparent EBT transaction fees. We've been unable to match the debited amount to the number of EBT transactions he had. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT Charles Gurkin 7/6/21 - he reported a $15.22 transaction that was run as PIN debit. Found rejected transaction in mReports and called Rev19 to confirm. Rev19 (spoke to Nicholas) confirmed transaction would reject again because it is a PIN debit. Nothing they can do. Called the store and explained to George that he might want to contact cardholder and see if they can come in and have the transaction run as a credit card. The $70.00 transaction from June 29th rejected a 2nd time and told George that they would have to do the same with this one. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: I called charles and let him know his account has finally been updated to daily net deposit. He will also get his refund for 1131.58 sometime next week. I am going to double check on his $70 debit deposit. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT Charles Gurkin - reported that a $70.00 debit transaction was accepted at his store on June 29th but was not included in his deposit. Called Agile Financial (Tsys mReports) and they located the transaction. The debit transaction rejected but they will push it through and it will get deposited to Gurkin's account around Thursday July 8th. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in a ticket with REV 19: I noticed a few things on their first statement that we need to get resolved. 1. Merchant is being billed all fan fees interchange fees and program fees. This merchant is on a flat rate they should not be billed for any of this. We need them to be billed only the $0.59 a transaction no other additional program interchagne or fan fees - There is not a section on the app to display if its flat rate or interchange or tiered this may be where the error came in. 2. I noticed on the App we do have an AVS fee of $0.05 I need this removed this was an accident. 3.Merchant is being billed for EBT at $0.20 which is correct but it does not reflect what their EBT fee is on their statement is this normal? 4. I need the merchant to be refunded for everything but the $29.95 monthly fee and the $111.40 EBT fees. Please also verify merchant is on net deposits where fees come out daily and not gross where they come out at the end of the month. So All in All they should be paying $29.95 a month $0.59 a transaction EBT transactions at $0.20 and no other fees. Please let me know if you need anything from me to get this correct. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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