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Overrides who receive partial commission on all of Minor Johnston Douglas PLLC Accounts
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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Jun 27 2024 04:37 PM Charlotte Groff Courtney called in and said that when they issued the refund for the duplicate charge for card 9124 from 6/5/24 mentioned below that they only refunded the amount that they were billing the customer which was $800.00. They did not refund the cash discount fee of $31.60. Per Emily, requested a refund to the merchant for $31.60 and told Courtney to issue a refund to the cardholder for $31.60 and she should see the refund to her in tomorrow's batch. Jun 27 2024 06:24 PM Update Delete
2 Jun 14 2024 04:31 PM Charlotte Groff Stacy called in regarding a transaction that they originally took on 6/5/24 for $831.60 on card 9124. The transaction did batch and was paid out on 6/6/24. Mysteriously it also appeared in her batch from 6/12/24 and was paid out on 6/13/24 which resulted in the cardholder being billed again. When I looked in Pioneer, the transaction does show in each batch from 6/5 & 6/12 and the merchant was paid both times. However, when I check the transactions search, it only appears once with a trans date of 6/5 and a batch date of 6/12. When Stacy looked at her batch report from the terminal for 6/12, the $831.60 transaction was no on there. Jun 14 2024 07:03 PM Update Delete
3 Oct 10 2023 12:00 AM Charlotte Groff Spoke to Courtney. She had questions about PCI and could not get logged into the PCI website. I gave her the phone number for PCI and all of the information she would need. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Stacy questions concerning paper for the NX1200 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: NX1200 Terminal 0002 TID: 76160724 S/N: 9033X16355 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Linda from Secure Bancard called this morning with Taylor on the line. Taylor let me know that she was not able to run American Express cards and was getting the error invalid input. Taylor stated that she called Exadigm who told her it was not a terminal issue and they sent her to stays. Tsys said they see no issue because they cant see the transaction coming through. So Tsys sent her to Linda and Linda looked over the account and shows that they are set up for American Express and that their should be no issues. She reiterated that she can not see the transaction in the system which means it is not leaving the terminal. I told Taylor I would research the issue and get back with her. I spoke with Dee and he told me to get another terminal downloaded and go drop it and then bring the other one back so we can figure out what happened with it. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Portal password: MJD2020!! Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : TO Percent FROM 0 TO 70 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 30 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 15500 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 186000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 500 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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