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Bank 2 Information

Overrides who receive partial commission on all of Mard Cleaners Inc Accounts
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Default Setup

                  
                  
                  
                  

Processor wise Setup

                  
                  
                  
                  

                  
                  
                  
                  

Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Nov 20 2023 12:00 AM Charlotte Groff cancelled account Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Nov 20 2023 12:00 AM Nov 20 2023 Mike Thomas Returned NX1200 (Tricia) Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Sep 08 2023 12:00 AM Charlotte Groff Becky called and said that none of her cards are going through. She was getting a connect error. She had to trace the ethernet cable back to the modem and plug it in. She said that someone had come in and moved some things around and obviously never plugged the terminal back in to the modem. She did successfully run a test transaction. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM TT Becky was getting error in batch. It was because of an AMEX transaction. I called TSYS and they said the format for AMEX was incorrect they changed it from 10 to 20. I called Becky back and we successfully batched terminal. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Rebecca updated terminal to accept tap transactions Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT Rebecca - she needed to know how to print a customer receipt should they want one. They turned off the receipt printing on Saturday she said because most customers don't want a receipt. Walked her through how to reprint a customer receipt Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Merchant called in when they received their replacement PAX terminal and wanted to know how to plug it in correctly. Walked her through where the ethernet cable goes and she said she'd call back if she had any more problems with it. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Rebecca says receipts now say Wolf River. Someone did an update to term. Advised her to unplug the terminal. Downloaded PAX S80 and will have a courier deliver Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Sonia called and said they ran a pre auth by accident instead of a sale. I called Linda to get card info to force the transaction through for the customer. They got an approval all is good. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM Kamal Oghad User: Kamal Oghad -> Notes: Deployed NX1200 Serial Number: 2241X16356 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Changed : TO Percent FROM 0 TO 2 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 98 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
13 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 5500 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
14 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 66000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
15 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 250 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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