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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override Is Merchant
1	Raleigh Tire Service - Olive Branch	520004870661	Nov 07 2023	ACTIVE	-	Vantiv	Nov 07 2023	25.00%	Merchant
	Address : 6902 Goodman Rd					Phone : 662-890-9545		Contact : Sandy Bellanti or Georganna
•	-		Vantiv - Traditional - Valor 100 - moved from SBC due to multiple issues
•	Nov 08 2023		TT Tricia, downloaded new WP VAR and ran a successful trans action. We also batched out SBC transactions
•	-		Jessie called and said they ran a refund for $31.66 on 4/5 and the customer is saying that they have not received it yet. I confirmed in IQ that the return had been batched and his bank should have it. Gave him the last 4 digits of the card number.
2	Raleigh Tire Service - Cordova	520004870652	Nov 07 2023	ACTIVE	-	Vantiv	Nov 08 2023	25.00%	Merchant
	Address : 1399 Germantown Rd					Phone : 901-753-4900		Contact : Sandy Bellanti or Georganna
•	Nov 08 2023		TT Tricia, downloaded new WP VAR and ran a successful trans action. We also batched out SBC transactions
3	Raleigh Tire Service - Collierville	520004870625	Nov 07 2023	ACTIVE	-	Vantiv	Nov 08 2023	25.00%	Merchant
	Address : 653 West Hwy 72					Phone : 901-853-1242		Contact : Sandy Bellanti or Georganna
•	-		Vantiv - Traditional - Valor 100 - moved from SBC due to multiple issues
•	Nov 08 2023		TT Tricia, downloaded new WP VAR and ran a successful trans action. We also batched out SBC transactions
•	-		Updated to Worldpay in Valor Profile.
4	Raleigh Tire Service - Arlington	520004870616	Nov 07 2023	ACTIVE	-	Vantiv	Nov 07 2023	25.00%	Merchant
	Address : 5908 Airline Rd					Phone : 901-867-8103		Contact : Sandy Bellanti or Georganna
•	-		Vantiv - Traditional - Valor 100 - moved over from SBC due to multiple issues
•	-		TT Tricia, downloaded new WP VAR and ran a successful trans action. We also batched out SBC transactions
•	-		Tricia wants us to refund this merchant $48.34 for a chargeback they got on SBC that they did not receive notification on. Tricia will take 100% liability and we will deduct this from her residuals.
•	-		Georgianna called in about getting help logging into iQ. After several attempts they were finally able to get logged in.
•	-		Tricia said that the merchant did not receive the refund for $48.34 for the SBC Chargeback they were debited for but never received the notice. See note from 11/29/23 below. The adjustment was made by Vantiv on 12/6 and it does appear on their December statement on page 2 under "Other Details". Basically it was applied toward their monthly fees.
5	Raleigh Tire Service - Collierville	461084469698315	May 09 2023	CANC	Dec 11 2024	SBC	Mar 29 2023	25.00%	Merchant
	Address : 653 West Hwy 72					Phone : 901-853-1242		Contact : Scott or Albert Bellanti
•	-		SBC - IBUXX - 3.0% - Valor 100 - Reprogram terminal from tradtional MID.
•	-		Could not get merchant going it ended up being a VAR issue which was corrected by SBC. Tricai will deliver on 3/30/2023
•	-		Scott called and had a balancing question. He was incorrectly set up on Gross for his IBUXX account. Morgan made the correction and I explained to him that at the end of the month they would be debited for the 1st 4 days of the month.
•	-		Changed auto settle to 9:00 pm CST per Tricia
•	-		Cancelled this MID - merchant didn't like IBUXX and went back to traditional pricing. Submitted request to SBC to have MID cancelled in Prospector
6	Raleigh Tire Service - Arlington	461084469693687	May 09 2023	CANC	Dec 11 2024	SBC	Mar 03 2023	25.00%	Merchant
	Address : 5908 Airline Rd					Phone : 9018678103		Contact : Pattie or Georganna
•	-		SBC- Traditional- IP- Batch time 6:00pm Central- Pin Debit- Valor 100
•	-		Changed auto settle to 9:00 pm CST per Tricia
•	-		Georganna called and wanted to know why the batch from 4/24, which had a refund amount of $779.78 was deposited as the full gross without the refund being subtracted out as Valor shows it. I explained to her about the tool that NCR has that looks for originating sale within last 180 days and then send that to SBC for approval. This refund was added to the 4/25 batch after Conrad approved the refund due to the entry method and sales volume. I told her to expect to have the refunds held at least 1 day for fraud prevention.
•	-		Sandy called in and wanted to know how they could get all of their monthly statements online. Sent her a Pioneer QRG and told her to register for Pioneer and then when she gets her approval email back to call me and I will have SBC link all of their locations together.UPDATED; Sandy emailed me back saying that she has registered and I sent a request to SBC to have all locations linked to her user ID
•	-		Georganna called and said that she did not get an emailed batch receipt for all of her locations for Thursday. She only received the Collierville one. I called Valor and they said that there were no issues that they know of but if it continues to happen to let them know and they'll open a ticket on it and investigate. She also asked about a refund for $472.03 that was processed on May 19th and was wondering why it wasn't held like others have been. This particular refund was for a transaction taken about a year ago on a different card. But the customer doesn't have the original card anymore so they refunded the customer's current card. I checked Pioneer and the refund was processed and not held for confirmation.
•	-		Tricia called in and said that this location is completely down and has customers waiting to pay. The terminal is saying No ethernet connection - the merchant has already reset his router and the terminal. Requested a var so that we can add VT to their profile so they can process cards until Mike can see what's going on with the terminal
•	-		TT Mike, set up VT. He can't process through ethernet so I got them going through wi-fi until their IT person can troubleshoot their ethernet
•	-		Sandy called in and wanted to know how to pull her monthly statements so that she can see the fees for each month. She was already logged into Pioneer. I walked her through how to pull the statements and then download them so that she can print them.
•	-		Sandy called in today to ask about her batch for 8/17/23, specifically a transaction for $48.24. She was questioning if she got paid for it. When I looked in Pioneer, I did see the transaction for that dollar amount and she did get paid for it, however there was coincidentally a chargeback that also came out that day for $48.34 on AmEx 1007. When I told her that, she said that this was exactly the dollar amount that she was off. She said she never got notice of that chargeback. I emailed SBC and requested a copy of the notice. Conrad sent it to me and I forwarded it to Sandy and then called her and told her.
7	Raleigh Tire Service - Olive Branch	461084469695322	May 09 2023	CANC	Dec 11 2024	SBC	Mar 06 2023	25.00%	Merchant
	Address : 6902 Goodman Rd					Phone : 662-890-9545		Contact : Albert Bellanti Jr.
•	-		SBC- Traditional- IP- Batch time 6:00pm Central- Pin Debit- Valor 100
•	-		Downloaded VL100
•	-		Changed auto settle to 9:00 pm CST per Tricia
•	-		SBC sent email for a refund that was run on 5/9/23 for $685.87 card 9275 that did not have a matching sale for it. Called location and spoke to Tom. He said the refund was for a part that a customer had bought but they could not install it for whatever reason so they issued him a refund for the part. But Tom didn't know if the refund was on the same card as the original sale and said he had already sent his receipts to corporate location. I called Georganna at corporate and she researched it and called me back and said to not process that refund that it never should have been run. The customer paid for that part with a check and that check has not even cleared the bank yet. She said that once the check clears then they will refund the customer by other means such as cash or check. Let Conrad know not to process the refund.
•	-		Tom called and was saying that the customer that they processed the $685.87 refund on card 9275 on May 9th has not received their refund. I explained to Tom what happened with the refund and suggested he call Georganna at Corporate office and see how to proceed to get the customer's money back to her.
8	Raleigh Tire Service - Collierville	461084469695795	May 09 2023	CANC	Dec 11 2024	SBC	Mar 06 2023	25.00%	Merchant
	Address : 653 West Hwy 72					Phone : 901-853-1242		Contact : Albert Bellanti Jr.
•	-		SBC- Traditional- IP- Batch time 6:00pm Central- Pin Debit- Valor 100
•	-		Changed auto settle to 9:00 pm CST per Tricia
•	-		Changed to IBUXX this location only for now. 3.00%
•	-		Scott took a transaction $1975.33 on 4/6 at 6:19pm after his batch time of 6pm which threw the transaction into the 4/7 batch. I assured him that because we changed his batch time to 9:00pm this past Saturday, that this should never happen again.
•	-		Tricia returned Valor 100 I deactivated and put back in stock
•	-		Changed terminal back to traditional
•	-		Received an email from SBC - This location has received a chargeback for $2620.83 from transaction date 7/24/23 on card 7880. Called Scott to get the transaction documentation but he was out of the office today. Will call him first thing Wednesday 8/9/23
•	-		Spoke to Scott regarding the chargeback for $2620.83. He is working with Collierville Police on this. He believes this is the same person who has scammed some of his other locations. Got full card number from SBC and gave to Scott so that he could give it to detectives. Also told him Capitol One was the issuing bank.
•	-		Georganna called and wanted to know why her deposit amount was different for 8/7 batch date. This was the day that the chargeback was applied. Sent her information on the chargeback and urged her to send in all related documents to the transaction. Also let her know that Scott was working with police on this.
•	-		Georganna called and said that she didn't get paid for an Amex transaction from 9/20 for $599.65 on card ending 1015. I called SBC and Ayana told me that a similar issue had happened earlier this week with a different merchant. The bin number for the card is a new bin and NCR did not have it so the transaction didn't settle. SBC will alert NCR that this transaction needs to settle and it will be included along with one of the deposits going to merchant's account on Monday, 10/2
9	Raleigh Tire Service - Cordova	461084469692501	May 09 2023	CANC	Dec 11 2024	SBC	Mar 06 2023	25.00%	Merchant
	Address : 1399 Germantown Rd					Phone : 901-753-4900		Contact : Albert Bellanti Jr.
•	Jul 27 2023		TT David can't do a refund on an Amex Card (issued by Macys) so i downloaded a VL 100 and delivered but we had the same issue. This is a card issue as I was able to perform a refund on our test card. Inactivated old term and put back into inventory.
•	Jul 31 2023		TT David concerning same issue as last week (called and talked to Emily) advised him none of our systems are declining it so it must be Macy's. He said he would issue them a check for the refund.
•	-		SBC- Traditional- IP- Batch time 6:00pm Central- Pin Debit- Valor 100
•	-		Changed auto settle to 9:00 pm CST per Tricia
•	-		Mike called in and needed the password for running a refund. I looked up his EPI number in Valor and shared the password with him. He was able to successfully process the refund.
•	-		Sandy called in about the rejected MC transactions from 10/12 - 10/14. I explained to her that it was an issue at MC and that it was not every single card, it was just random transactions that rejected. I told her that once we get confirmation that it's been fixed and the transactions resent that I would let her know.
•	-		Sandy called in about the rejected MCs again wanting to know if it had been resolved. I informed her that our upper management has escalated this with upper management at the processor level stating that we need resolution. She was very unhappy that it's taking so long to fix and told me that it is Impact's responsibility to make sure she gets her money and that we should pay her and then take the issue up with MC. After speaking to Morgan and Emily and also Kevin - Kevin said that he would float the funds of $1970.57 to the merchant and that when the issue is resolved and the transactions are processed that we can pull the money back. I called Sandy back to let her know that Impact is going to float the funds to her but she had already left for the day. I did give Georganna all of the details and asked her to please call Sandy and let her know that it was very important for Sandy to know this. I called Tricia to see if she has Sandy's cell number and if she would text her and ask her to please call the office. Tricia said that she got a response back stating that Sandy and her husband were on their way out of town. We did have Kevin post the adjustment to their account and the funds will be added to their deposit for 10/20/23
•	-		Called Georganna this morning to confirm that the floater of $1970.57 was deposited to her account and gave her the breakdown for the deposit (batch amount + adjustment)
•	-		Called merchant this morning and spoke to Georganna to let her know that the rejected MC transactions from 10/12 - 10/14 were settled last night and that we posted a negative adjustment to their account to pull back the floater $1970.57. The original rejected transactions were included in the batch with 10/24

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Elavon

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