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Overrides who receive partial commission on all of Raleigh Tire Service, Inc Accounts
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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Oct 25 2023 12:00 AM Charlotte Groff Called merchant this morning and spoke to Georganna to let her know that the rejected MC transactions from 10/12 - 10/14 were settled last night and that we posted a negative adjustment to their account to pull back the floater $1970.57. The original rejected transactions were included in the batch with 10/24 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Oct 20 2023 12:00 AM Charlotte Groff Called Georganna this morning to confirm that the floater of $1970.57 was deposited to her account and gave her the breakdown for the deposit (batch amount + adjustment) Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Oct 19 2023 12:00 AM Charlotte Groff Sandy called in about the rejected MCs again wanting to know if it had been resolved. I informed her that our upper management has escalated this with upper management at the processor level stating that we need resolution. She was very unhappy that it's taking so long to fix and told me that it is Impact's responsibility to make sure she gets her money and that we should pay her and then take the issue up with MC. After speaking to Morgan and Emily and also Kevin - Kevin said that he would float the funds of $1970.57 to the merchant and that when the issue is resolved and the transactions are processed that we can pull the money back. I called Sandy back to let her know that Impact is going to float the funds to her but she had already left for the day. I did give Georganna all of the details and asked her to please call Sandy and let her know that it was very important for Sandy to know this. I called Tricia to see if she has Sandy's cell number and if she would text her and ask her to please call the office. Tricia said that she got a response back stating that Sandy and her husband were on their way out of town. We did have Kevin post the adjustment to their account and the funds will be added to their deposit for 10/20/23 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Oct 18 2023 12:00 AM Charlotte Groff Sandy called in about the rejected MC transactions from 10/12 - 10/14. I explained to her that it was an issue at MC and that it was not every single card, it was just random transactions that rejected. I told her that once we get confirmation that it's been fixed and the transactions resent that I would let her know. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Mike called in and needed the password for running a refund. I looked up his EPI number in Valor and shared the password with him. He was able to successfully process the refund. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Changed auto settle to 9:00 pm CST per Tricia Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM SBC- Traditional- IP- Batch time 6:00pm Central- Pin Debit- Valor 100 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Jul 31 2023 12:00 AM Jul 31 2023 Mike Thomas TT David concerning same issue as last week (called and talked to Emily) advised him none of our systems are declining it so it must be Macy's. He said he would issue them a check for the refund. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Jul 27 2023 12:00 AM Jul 27 2023 Mike Thomas TT David can't do a refund on an Amex Card (issued by Macys) so i downloaded a VL 100 and delivered but we had the same issue. This is a card issue as I was able to perform a refund on our test card. Inactivated old term and put back into inventory. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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