Merchants

Resend Document for Sign Back
Update Merchant
File here * Notes * Status Date Action
Send Email to Merchant Send Email to Sales rep Send Email to Employee

Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Raleigh Tire Service, Inc Accounts
Delete Overrides

                  

Default Setup

                  
                  
                  
                  

Processor wise Setup

                  
                  
                  
                  

                  
                  
                  
                  

Merchant CMS

%
%
%
%
%
%
%
%
%
  
  
  
Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Sep 29 2023 12:00 AM Charlotte Groff Georganna called and said that she didn't get paid for an Amex transaction from 9/20 for $599.65 on card ending 1015. I called SBC and Ayana told me that a similar issue had happened earlier this week with a different merchant. The bin number for the card is a new bin and NCR did not have it so the transaction didn't settle. SBC will alert NCR that this transaction needs to settle and it will be included along with one of the deposits going to merchant's account on Monday, 10/2 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 11 2023 12:00 AM Charlotte Groff Georganna called and wanted to know why her deposit amount was different for 8/7 batch date. This was the day that the chargeback was applied. Sent her information on the chargeback and urged her to send in all related documents to the transaction. Also let her know that Scott was working with police on this. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 09 2023 12:00 AM Charlotte Groff Spoke to Scott regarding the chargeback for $2620.83. He is working with Collierville Police on this. He believes this is the same person who has scammed some of his other locations. Got full card number from SBC and gave to Scott so that he could give it to detectives. Also told him Capitol One was the issuing bank. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 08 2023 12:00 AM Charlotte Groff Received an email from SBC - This location has received a chargeback for $2620.83 from transaction date 7/24/23 on card 7880. Called Scott to get the transaction documentation but he was out of the office today. Will call him first thing Wednesday 8/9/23 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Changed terminal back to traditional Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Tricia returned Valor 100 I deactivated and put back in stock Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Scott took a transaction $1975.33 on 4/6 at 6:19pm after his batch time of 6pm which threw the transaction into the 4/7 batch. I assured him that because we changed his batch time to 9:00pm this past Saturday, that this should never happen again. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM Changed to IBUXX this location only for now. 3.00% Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM Changed auto settle to 9:00 pm CST per Tricia Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM SBC- Traditional- IP- Batch time 6:00pm Central- Pin Debit- Valor 100 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
]

Software Or POS Integration Questions Only

Owner 1 Information

Owner 1 Information