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Sr. No.	Date	Note	Created by	Updated at	Updated by	Action
1	Oct 31 2024 06:58 PM	updated to "correct" EIN from SSN and also changed banking information	Charlotte Groff	Oct 31 2024 06:58 PM		Update Delete

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Agents who receive partial commission on all of Neil Luallen (Illinois Impact Payment Partners) Accounts (Overrides Default) Delete Overrides

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override Is Merchant
1	Joes Pizza of Breese	520004990274	Nov 04 2024	ACTIVE	-	Vantiv	Nov 05 2024	30%	-
	Address : 580 North 12th Street, Breese, IL, USA					Phone : 618-526-9049		Contact : Joey Trupiano
•	-		Vantiv - IBuxx - 3.25% - PDQ Equipment - ValuTec Gift Cards -
•	-		emailed DataCap Vars to PDQ for set up. Waiting on ValuTec Gift Card MID and Var. Once I receive the var for the Gift Cards, I will forward that to PDQ.
2	Campos Family Dental	461084215677881	Aug 29 2024	ACTIVE	-	SBC	Aug 29 2024	30%	Merchant
	Address : 508 West Jefferson Avenue, Effingham, IL 62401, USA					Phone : 2178212562		Contact : Gregory J. Campos DMD
•	-		Merchant switching to IBUXX with customer paying 3% and merchant paying .95%.
•	-		Updated merchant terminal to Ibuxx 3% Customer/0.95% Merchant.
•	-		Merchant MID 461084215307369 closed. Merchant now processing only on this MID.
•	-		QRG and MID Label for terminal have been sent.
3	CLUBHOUSE SPORTS LOUNGE	-	Jul 29 2024	CANC	Aug 28 2024	Shift4	-	30%	-
	Address : -					Phone : -		Contact : -
•	-		duplicate entry
•	-		cancelling due to duplicate CRM profiles
4	Joe's Pizza of Mascoutah	520004953956	Jul 17 2024	ACTIVE	-	Vantiv	-	15%	Merchant
	Address : 215 East Main Street, Mascoutah, IL, USA					Phone : 618-566-6460		Contact : Corey McMahan
•	-		WorldPay - Ibuxx 3.25% - Merchant/0.25% Customer/3.00% - Valor 100- IP - Manual Batch
•	-		TT Jason, advised hi I could'nt fix a void that they accidently ran.
5	Joe's Pizza of Mascoutah	461084215714308	Jun 07 2024	ACTIVE	Sep 18 2024	SBC	Mar 07 2024	15%	Merchant
	Address : 215 East Main Street, Mascoutah, IL, USA					Phone : 618-979-9311		Contact : Corey McMahan
•	-		SBC - IBUXX - 3.25% - PDQ
•	-		Received email from Corey to order 1000 gift cards. Filled out order form and sent to him for signature via docusign.
•	-		Ran a refund for $100.00 on card ending in 8335 per Corey.
•	-		Corey brought to our attention that his fees were being deducted monthly. Had him changed to net on SBC.
•	-		Moved to Vantiv
6	Campos Family Dental	461084215307369	Jun 05 2024	ACTIVE	-	SBC	Jun 06 2024	30%	Merchant
	Address : 508 West Jefferson Avenue, Effingham, IL 62401, USA					Phone : 2178212562		Contact : Gregory J. Campos DMD
•	-		SBC - IBuxx - 3.95% - Valor 100 - terminal needs to be able to bypass cash discount fee for insurance cards. Batch time 7:00pm - IP
•	-		Neil called regarding the pricing on this merchant. He needed to confirm if they were set up for iBuxx and then said that the merchant doesn't really want to have his patients paying the 3.95% fee so he wants to switch them to traditional pricing per the analysis in their folder. I submitted a request to SBC to have the sales office changed from iBuxx Impact to Impact PaySystem CP and also to have the Interchange Plus rates added as 0.75% + $0.15 with $10 PCI fee and $24.95/month OFF
•	-		Edited to traditional
•	-		Merchant switching to IBUXX with customer paying 3% and merchant paying .95%.
•	-		Merchant switched to Ibuxx, this MID has been closed.
7	Rancho Nuevo	461084469699505	Mar 26 2024	ACTIVE	-	SBC	Mar 26 2024	15%	Merchant
	Address : 1433 N 5th St					Phone : 618-283-2338		Contact : AGUSTIN ANGEL
•	-		SBC - IBUXX -3.95% - VALOR 100 - IP - BATCH - 12:00AM - Receipt Footer - Thanks for your business - SHIP EQUIPMENT TO NEIL LUALLEN
8	Los Gardines	461084469694008	Mar 21 2024	ACTIVE	-	SBC	Mar 22 2024	30%	Merchant
	Address : 124 E Main St					Phone : 618-544-5414		Contact : Roberto Lopez
•	-		SBC - IBUXX - 3.95% - VALOR 100 - TIPS - BATCH TIME: 12:00AM - IP - Receipt Footer = "Thank You For Your Business"
•	-		Programmed VL100 and shipped to Neil
9	Clubhouse Sports Lounge	0022077550	Mar 11 2024	ACTIVE	-	Shift4	Jun 10 2024	25%	Merchant
	Address : 1001 Enclave Blvd, Suite G					Phone : 2177467722		Contact : Kayla McMahan
•	-		Shift4 SkyTab POS Advantage program
•	-		Send all additional equipment to owner's address.
10	Joe's Pizza of Mascoutah	461084469694334	Mar 07 2024	CANC	Nov 04 2024	SBC	Mar 07 2024	15%	Merchant
	Address : 215 E Main St					Phone : 618-979-9311		Contact : Corey McMahan
•	-		Requested new Var to be used for the on-line ordering.
11	Brickbat Bar and Grill	-	Feb 09 2024	ACTIVE	-	SBC	-	30%	Merchant
	Address : 122 E Main St					Phone : 217-857-9700		Contact : SCOTT MCDEVITT
•	-		SBC - IBUXX - 3.95% - VALOR 500 - IP - Batch 2:00am - TIPs
12	Mac's Downtown	-	Dec 29 2023	CANC	-	Shift4	-	10%	Merchant
	Address : 315 Belle St					Phone : 618-465-1006		Contact : Rob Lenhardt
•	-		Shift4 - SkyTab POS (X 10 - only 3 with cash drawer) + 8 Dot Matrix Printers (6 kitchen & 2 bar) + LBM - Advantage Program = 3.5%
•	-		PER DEE - DO NOT ACTIVATE THIS MERCHANT UNDER ANY CIRCUMSTANCES. Merchant is not currently compliant with credit card processing regulations and does not care to be.
13	Mac's Pizza & Poker	-	Dec 28 2023	CANC	-	Shift4	-	10%	Merchant
	Address : 3030 Godfrey Rd					Phone : 618-208-7278		Contact : R Lenhardt
•	-		PER DEE - DO NOT ACTIVATE THIS MERCHANT UNDER ANY CIRCUMSTANCES. Merchant is not currently compliant with credit card processing regulations and does not care to be.
14	Pilson Chrysler Dodge Jeep Ram Fiat	497223469881	Jun 29 2023	CANC	Mar 09 2024	Rise PCS	Jan 01 1970	30%	-
	Address : 2212 Lake Land Blvd					Phone : 2172346461		Contact : Todd Kresin
•	-		User: Aimee Jones -> Notes: Todd called not able to view batch report. We submitted a ticket with Rise. Issue resolved.
•	-		User: Emily Karawadra -> Notes: invoice number issue has still not been resolved. Ticket has been open sinc eMarch 2... So I had mike call PCS to get another TID built from scratch to see if this helps. WE are testing it tonight to see if it will work. - Morgan
15	ARNOLD DRUG STORE	434309387885	May 09 2023	CANC	May 29 2024	-	-	30%	Merchant
	Address : -					Phone : 731-836-7211		Contact : JERRY
•	-		User: Linda Billings - Department: x - Notes: 8/6/07-took call from Mary Jo, needed batch report for 8/3 trans. Gave request to Raj and he pulled and faxed to her.
•	-		User: Mike Thomas from Tech Support - Notes: Merrchant called in wanting to cancel....called Lindsay felker and advised her.
•	-		User: Mike Thomas from Tech Support - Notes: cancel account per attached letter from merchant and waive ETF
16	309 Autoworx - Website	461084469695117	May 09 2023	CANC	Nov 04 2024	SBC	Sep 06 2021	30%	-
	Address : 20 Currency Dr Bld 2 Unit D					Phone : 3093107003		Contact : Dustin Cronic
•	-		User: Morgan Withee -> Notes: Uses Woo Comerce and Auth.net provided the tsys var for auth.net to merchant and gave them directions on how to add the var to their auth.net account
•	-		User: Mike Thomas -> Notes: Programmed FD150 and RP10 pin pad and shipped FedEx ground
•	-		User: Morgan Withee -> Notes: Leslie called in and wanted to change the DDA. Sent her over the form and sent it to linda to change. It has been updated
17	309 Autoworx - Wex/Voyager	510159890206949	May 09 2023	CANC	Apr 09 2024	-	Jul 06 2021	30%	-
	Address : 20 Currency Dr Bld 2 Unit D					Phone : 309-310-7003		Contact : Dustin Cronic
•	-		User: Kamal Oghad -> Changed : AverageTicket FROM 0.00 TO 1200
•	-		User: Kamal Oghad -> Changed : AnnualVolume FROM 0 TO 500000
•	-		User: Kamal Oghad -> Changed : Swipe Percent FROM 0 TO 25
•	-		User: Kamal Oghad -> Notes: Rev 19 Traditional FD 150 3.79% + $0.10 PCI: $8.00 Monthly: $10 Batch: $0.10
•	-		User: Morgan Withee -> Notes: Authorize.net Username: 309AWX Password: Bowdierhea.02
•	-		User: Mike Thomas -> Notes: Programmed FD150 and RP10 pin pad and shipped FedEx ground
•	-		User: Mike Thomas -> Notes: TT Neil (rep) walked him through a Voyager sale and reprint also walked him through a sale and void on PAX S80
•	-		User: Mike Thomas -> Notes: Had auto settle time changed to 6:00 pm and did a parameter update
•	-		User: Mike Thomas -> Notes: Called merchant to update terminal to 1:00 pm batch time....he wouldn't do it because he hasn't seen the deposit from 6/22/ transactions. Advised Emily
•	-		User: Mike Thomas -> Notes: TT Dustin called in to tell us he is changing bank accounts
•	-		User: Morgan Withee -> Notes: Dustin let us know that he did not get his deposit. I have figured out that his banking information is incorrect. So we are going to chagne his banking to correct this in the future. It will take 8 days to get the missing deposit back into his account. We have put in a request to rush it but in the mean time we just wait
•	-		User: Morgan Withee -> Notes: Called Dustin to give him an update on his account but he did not answer. His DDA has been updated to the correct account. We need him to run a small test and then update his batch time to 1pm.
•	-		User: Morgan Withee -> Notes: Spoke to dustin he said if his money is not in his account in the next 8 days he wants to cancel.. He is an asshole!
•	-		User: Charlotte Goff -> Notes: Spoke to Leslie. She needs to change the bank account that we're depositing to. Told her to get a letter from the bank on bank letterhead and signed by the banker and email to Morgan.
•	-		User: Charlotte Goff -> Notes: Received signed Rev19 Bank Account Change form and letter from Bank. Submitted both documents to Underwriting@rev19.net as directed on change form. Walter at Rev19 said that once account info is verified that the change will occur within 24 to 48 hours.
•	-		User: Charlotte Goff -> Notes: I received an email back from Gina Spina at AFS and she says that the banking account change has been approved and she has opened a ticket # 17373 for it to be processed.
•	-		User: Charlotte Goff -> Notes: Gina says that the change will be made either today or tomorrow. Called Leslie back to let her know that her that the bank account change will take affect either today or tomorrow.
18	309 Autoworx LLC - ibuxx	461084469692937	May 09 2023	CANC	Nov 04 2024	SBC	Feb 06 2021	30%	-
	Address : 20 Currency Dr Bld 2 Unit D					Phone : 3093107003		Contact : Dustin Cronic
•	-		User: Kamal Oghad -> Changed : AnnualVolume FROM 0 TO 540000.00
•	-		User: Kamal Oghad -> Changed : MonthlyVolume FROM 0.00 TO 45000.00
•	-		User: Kamal Oghad -> Changed : Swipe Percent FROM 0 TO 85
•	-		User: Morgan Withee -> Notes: Ibuxx 3.95% Pax s80 IP batch time 6:00 pm
•	-		User: Morgan Withee -> Notes: Leslie called in and wants to change over the DDA on all 3 accounts. Sent over ACH change form. Sent it to Linda to get changed. Has been updated
19	Pilson Auto Center of Charleston	497223468883	May 09 2023	CANC	Mar 09 2024	Rise PCS	Jan 01 1970	30%	-
	Address : 1506 18th St					Phone : 217-345-3673		Contact : Todd Kresin
•	-		User: Aimee Jones -> Changed : AverageTicket FROM 0.00 TO 225
•	-		User: Aimee Jones -> Changed : AnnualVolume FROM 0 TO 2500000
•	-		User: Aimee Jones -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Aimee Jones -> Changed : TO Percent FROM 0 TO 2
20	Pilson Chrysler Dodge Jeep Ram Fiat	8035734246	May 09 2023	CANC	Mar 21 2024	Elavon	Mar 01 2020	30%	-
	Address : 2212 Lake Land Blvd					Phone : 2172346461		Contact : Todd Kresin
•	-		User: Aimee Jones -> Changed : AverageTicket FROM 0.00 TO 225
•	-		User: Aimee Jones -> Changed : MonthlyVolume FROM 0.00 TO 190000
•	-		User: Aimee Jones -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Aimee Jones -> Changed : TO Percent FROM 0 TO 2
•	-		User: Aimee Jones -> Changed : Tax ID FROM 371121815 TO
•	-		User: Charlotte Goff -> Notes: TT - Todd - he wanted to know what his PIN Debit fees are and also his credit card fees. Looked up his signed contract to give his fees to him.
•	-		User: Charlotte Goff -> Notes: TT - Todd - he's been receiving extra deposits to his checking account that he can't account for. He's reconciled all of his locations. These deposits were going to bank account ending in 3631 which were all of his Elavon MIDs. Looked through each of his MIDs on Elavon and did not see any of the amounts that are in question. The deposits are sporadic and vary in amounts between $191.17 up to $5133.48. I told him to call his bank and get them to trace the deposits back to their original source to see where they're coming from.
•	-		User: Mike Thomas -> Notes: TT Neil programmed a VX520 he had merchant says receipt is too light had already set it to a darker level
•	-		User: Mike Thomas -> Notes: TT Brandon Batch out of balance purged terminal. Her will re-run card. trans not showing at Elavon
•	-		User: Charlotte Goff -> Notes: Todd called in to say that they took a PIN Debit card #7257 on 12/22/21 for $151.00 that he never got paid for. I looked in Pulse Point and couldn't find the transaction. I called Elavon and spoke to Nadia. She said that the transaction was approved at first but then 4 min later it was host reversed due to a comm error. She opened a case for a Missing Debit - Case # 14966501. Called Todd back and filled him in on what happend and gave him the case number.
•	-		User: Mike Thomas -> Notes: TT Todd terminal wasn't prompting for invoice...walked him through an EMA update....now working properly
•	-		User: Charlotte Goff -> Notes: Converted to SBC
•	-		User: Morgan Withee -> Notes: Submitted SR to close out account.
21	Pilson Auto Center of Charleston	8035734139	May 09 2023	CANC	Mar 21 2024	Elavon	Mar 01 2020	30%	-
	Address : 1506 18th St					Phone : 2173453673		Contact : Todd Kresin
•	-		User: Kay Arpin -> Notes: amex interchange 0.39 entered in offline rate
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 225
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 250000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 19000
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Kay Arpin -> Changed : TO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: TT - Todd - he's been receiving extra deposits to his checking account that he can't account for. He's reconciled all of his locations. These deposits were going to bank account ending in 3631 which were all of his Elavon MIDs. Looked through each of his MIDs on Elavon and did not see any of the amounts that are in question. The deposits are sporadic and vary in amounts between $191.17 up to $5133.48. I told him to call his bank and get them to trace the deposits back to their original source to see where they're coming from.
•	-		User: Charlotte Goff -> Notes: Todd called and said that one of his guys ran a $3000.00 transaction on American Express on 4/27 through his old Elavon terminal and he hasn't been paid for it. When I looked in Elavon I could see that the transaction had batched out on 5/3. According to Shawn at Elavon they didn't process the batch until midnight on 3rd (early morning of 4th) so the deposit shouldn't show up in bank account until 5/6/22
22	Dan Pilson Auto Center	8035611428	May 09 2023	CANC	Mar 21 2024	Elavon	Jan 01 1970	30%	-
	Address : 2000 Lake Land Blvd					Phone : 2172386748		Contact : Todd Kresin
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 225
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 2500000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 190000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Pennye McAnulty -> Changed : TO Percent FROM 0 TO 2
•	-		User: Mike Thomas -> Notes: Changed settlement report to detail and summary.
•	-		User: Mike Thomas -> Notes: Emailed Neil detailed report of 12/10/19 transactions.
•	-		User: Aimee Jones -> Notes: Settlement report did not print. Merchant also is unable to pull his batch report online. His MID is not appearing. I conferenced him with Elavon.
•	-		User: Morgan Withee -> Notes: Need 8/3 batch report. Called Elavon to get a report. They are sending it over via email. Sent it over to Todd
•	-		User: Cheri Hansen -> Notes: The only thing in the file is a pre-app and a deposit slip. Need everything
•	-		User: Charlotte Goff -> Notes: TT - Todd - he's been receiving extra deposits to his checking account that he can't account for. He's reconciled all of his locations. These deposits were going to bank account ending in 3631 which were all of his Elavon MIDs. Looked through each of his MIDs on Elavon and did not see any of the amounts that are in question. The deposits are sporadic and vary in amounts between $191.17 up to $5133.48. I told him to call his bank and get them to trace the deposits back to their original source to see where they're coming from.
•	-		User: Mike Thomas -> Notes: TT Neil updated terminal to ask for PO number VX520 SN: 289-124-332
•	-		User: Mike Thomas -> Notes: TT Todd settle failed out of balance Elavon settled batch and emailed Todd a copy of his settlement
•	-		User: Mike Thomas -> Notes: The transaction that caused below issue was for $465.74 advised Todd
•	-		User: Mike Thomas -> Notes: TT Todd make print darkrer on VX520
•	-		User: Mike Thomas -> Notes: Notes: TT Brandon out of balance....cleared batch that had already settled on Elavon end.
•	-		User: Morgan Withee -> Notes: put in sr to close out this account.
•	-		User: Morgan Withee -> Notes: moved to sbc on valor
23	Modeler Depot.com	520004398058	May 09 2023	CANC	Jun 26 2024	Vantiv	-	30%	-
	Address : PO Box 233					Phone : 309-928-3300		Contact : Brooke Brown
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 80.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 223000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 10000
•	-		User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO 100
•	-		User: Charlotte Goff -> Changed : B2C FROM 0 TO 100
•	-		User: Charlotte Goff -> Notes: MP - Neil Luallen; WorldPay/Vantiv; Traditional; Internet business - Big Commerce/NMI
•	-		User: Charlotte Goff -> Notes: Fees: Pass Thru +.35% + $.10; Batch fee $.05; Monthly Fee $6.00; PCI Compliance $8.00
•	-		User: Mike Thomas -> Notes: TT Rob advised him account is approved and he should be getting an email from NMI with log in info.
•	-		User: Mike Thomas -> Notes: Corrected email in ISO and NMI and resent credentials
•	-		User: Mike Thomas -> Notes: TT Rob he has set up account and transactions are being ran successfully.
•	-		User: Mike Thomas -> Notes: TT Rob he said he spoke with NMI over the weekend concerning the issue he was having (not seeing orders in a timely manner) he said they made some changes on their end and he will let me know if they have any issues going forward.
•	-		User: Morgan Withee -> Notes: Neil texted and said Rob got 7 chargebacks on this account. He will be calling on 9/16 to go over these chargebacks look in IQ to see the chargebacks. Most look like they are filed for nonreceival of product. To help prevent this in the future we need to speak to him about using the ispy software in nmi to help prevent fraud.
•	-		User: Charlotte Goff -> Notes: Tried to call Rob on store phone and his cell phone to discuss his chargeback situation. Could not reach him. He was not in office and his cell phone VM was full
•	-		User: Charlotte Goff -> Notes: TT - Rob - advised him to send in all supporting documentation he has for each one of his CBs. He said he has Tracking numbers of shipments made and signatures of receipt in some instances. Also advised him to hold all of the shipping/tracking information for at least 120 days. Also told him to activate his iSpy in NMI and also Payer Authentication.
•	-		User: Morgan Withee -> Notes: Risk shut down his account due to too many fraudulent cards.
24	Blue Rail Hobbies	520004379006	May 09 2023	CANC	Jun 26 2024	Vantiv	-	30%	-
	Address : 318 S Main St					Phone : 309-928-3228		Contact : Rob Brown
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 78.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 160000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 15000
•	-		User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO 100
•	-		User: Charlotte Goff -> Notes: Traditional NMI / Big Commerce Integrations
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 78.00 TO 87.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 15000.00 TO 36000.00
•	-		User: Charlotte Goff -> Notes: Batch Out time 6:00 pm CST
•	-		User: Morgan Withee -> Notes: Set up in NMI and then sent email to rob about nmi instructions
•	-		User: Mike Thomas -> Notes: TT Robert when logging into kept getting updating. We had to turn on Allow Merchant Override which Morgan and Emily found and turned on. Called him back and he says he's up and running.
•	-		User: Mike Thomas -> Notes: TT Robert corrected MID in NMI he ran a test transaction successfully.
•	-		User: Mike Thomas -> Notes: All transactions on this web site are failing...they are going through but it is on modelersdepot.com. This account wasn't supposed to be set up on Big Commerce. It's a Shopify account
•	-		User: Charlotte Goff -> Notes: Called Vantiv - GEM team today to check on the status of the auth.net service request. I spoke to Sandy at GEM and she mentioned that this one had been held up because it really needed a 3 part request (Terminal update Pricing request and Service update). She added the other 2 requests and the new SR number for the terminal update is SR32439522. She says that it should normally take about 24 hours for the SR to be active/approved.
•	-		User: Charlotte Goff -> Notes: TT Rob - he received his email from NPC.net with the link to auth.net. He thinks he's got everything set up correctly. He ran a transaction and wanted to know if we could see it. Explained to him that Auth.net is a 3rd party and that he can log into his account and see those himself unless he wanted to share his credentials with us. Gave him the auth.net support phone number as well.
•	-		User: Mike Thomas -> Notes: Auth.net credentials: User: brownrobh@aol.com Password: Brooke2020!
•	-		User: Charlotte Goff -> Notes: Tried to call Rob on store phone and his cell phone to discuss his chargeback situation. Could not reach him. He was not in office and his cell phone VM was full
•	-		User: Charlotte Goff -> Notes: TT - Rob - advised him to send in all supporting documentation he has for each one of his CBs. He said he has Tracking numbers of shipments made and signatures of receipt in some instances. Also advised him to hold all of the shipping/tracking information for at least 120 days. Also told him to activate his iSpy in NMI and also Payer Authentication.
•	-		User: Morgan Withee -> Notes: Never used account. I closed this out.
25	Dan Pilson Auto Center	497223470889	May 09 2023	CANC	Mar 09 2024	Rise PCS	Jan 01 1970	30%	-
	Address : 2000 Lake Land Blvd					Phone : 2172386748		Contact : Todd Kresin
•	-		User: Aimee Jones -> Changed : AverageTicket FROM 0.00 TO 225
•	-		User: Aimee Jones -> Changed : AnnualVolume FROM 0 TO 2500000
•	-		User: Aimee Jones -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Aimee Jones -> Changed : TO Percent FROM 0 TO 2
•	-		User: Mike Thomas -> Notes: TT Neil had to change IP to static from dynamic.....ran transaction....working
26	MetaOps Inc	461084469694015	May 09 2023	CANC	Nov 04 2024	SBC	Nov 18 2022	15.00%	Merchant
	Address : 10343 RS Avenue					Phone : 248-568-6485		Contact : Kim Crabtree
•	-		SBC - PrimeBuxx - NMI - IP
•	-		Merchant emailed and asked us to close their account. They decided to go another direction. Put in SR to close sbc account and nmi account
27	Taco Amigos	461084469692981	May 09 2023	ACTIVE	-	SBC	-	30.00%	Merchant
	Address : 3300 Marshall Ave					Phone : 2172348226		Contact : Miguel Rebollo
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 25.00
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 80000.00
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 2
•	-		User: Morgan Withee -> Notes: 22 VL 10's for $509.90 a month. 3.95% tip at time of sale only batch time 10:00 pm CST
•	-		User: Mike Thomas -> Notes: Downloaded 2 Valor 100 and shipped FedEx 2 day delivery
•	-		TT Neil we are replacing one of the Valor 500 will ship 3/21/2023 to Neil
•	-		Called Neil to check on merchant he says everything must be going well because he hasn't heard anything from them
•	-		Neil returned Valor 500 SN 141214742587
•	-		Put Valor 500 back in stock after finding nothing wrong
•	-		TT Neil did some tweeks to receipt. Wants Digital signature on and digital receipt off. Valor is escalating to see if we can do both. Chris at Valor will update me with an answer when he gets it.
•	-		TT Neil wanted survey turned off on Valor 100 (4977)
•	-		TT Neil changed both 500's, the 110, and the 100 so they can sign the screen
•	-		TT Neil concerning EPI 22297994271 was getting Curl error. We called Valor and they walked us through a terminal reset. The terminal did batch out last night, and was working when Neil got there. At this time all is working.
•	-		Cancelled USA ePay account
•	-		TT Neil, with Richie from Valor (bilingual rep) having connectivity issues we did several things to remedy seemed to work at then didn't. Sent Neil a list of ports that needs to be open, he will contact internet provider to make sure those ports are open. He will get back with us when after he has talked to provider.
28	Pilson Power Sports Inc	461084469693377	May 09 2023	ACTIVE	-	SBC	Jan 23 2024	30.00%	Merchant
	Address : 209 S 21st St					Phone : 217-258-2000		Contact : Madison Yoder
•	-		SBC - Traditional - Valor VL500 - IP - Batch time 10:00pm - Receipt Footer - "Thank you for your business"
•	-		TT Clint he got Reason_for_decline :Invalid service code, restricted when running a transaction. Error was from issuing bank, TSYS says it looks like a corp card that has limitations on where they can use the card. Advised Clint they need to call the number on the back of the card.
•	-		Clint put in a valor ticket stating: NEED TO DISPUTE A CHARGEBACK FOR $1662.00 ON CARD ENDING IN 8954. CUSTOMER WAS ALREADY REFUND WITH A CHECK FROM OUR COMPANY AND ALSO DISPUTED THE CHARGES SO HAS BE REFUNDED TWICE. TRY TO FILE A CHARGEBACK RESPONSE BUT IT IS ASKING FOR THE CASE NUMBER THAT I DONT HAVE. THANKS CLINT CRIBBET". The Case number is not held in Pioneer so I called SBC and spoke to Ayana and had her send that over to me. I sent clint an email with the chargeback notice that has the case number on it.
•	-		Confirmed a transaction for $500.00 was ran twice on card ending in 5560
29	Pilson Chrysler Dodge Jeep Ram Fiat	461084469692661	May 09 2023	ACTIVE	-	SBC	Jan 22 2024	30.00%	Merchant
	Address : 2212 Lake Land Blvd					Phone : 217-234-6461		Contact : Todd Kresin
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 225.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 2500000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 190000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: SBC - Traditional - IC Plus 0.28% + $0.10; PIN Debit = 0.15% + $0.10; 2 Valor VL 500 terminals - Batch time = 8:00pm; NDF
•	-		User: Charlotte Goff -> Notes: Changed Status to Approved - uploaded 2 Var Sheets - added MID and approval date
•	-		User: Mike Thomas -> Notes: Downloaded 2 Valor 500 and shipped 2 day delivery
•	-		User: Mike Thomas -> Notes: Called Neil and let him know terminals are shipping today
•	-		User: Mike Thomas -> Notes: Added PO number to both Valor 500
•	-		User: Morgan Withee -> Notes: invoices go to accountspayable@pilsonauto.com
•	-		User: Charlotte Goff -> Notes: Todd called and said that one of his guys ran a $3000.00 transaction on American Express on 4/27 through his old Elavon terminal and he hasn't been paid for it. When I looked in Elavon I could see that the transaction had batched out on 5/3. According to Shawn at Elavon they didn't process the batch until midnight on 3rd (early morning of 4th) so the deposit shouldn't show up in bank account until 5/6/22
•	-		Jeremy called and said that the charging cord for their terminal was broken and they need a new one. Checked with Mike on price - $25.00, Called Neil. He has a cord on hand and will deliver one to them today.
•	-		TT Brandon, having problems logging in. We were going to to a soft reset on the terminal but he didn't have wi-fi password and had a customer he said he would call back
•	-		TT Neil getting key download failure. Got Valor on the line and they are going to call me back when they reset something on their end. John will call em back. We may have to replace. Had the same issues Friday
•	-		TT Neil and Mario (VALOR) we got the download to go through and tested. He recommends RMA replacement if this issue happens again.
•	-		Merchant was asking about 7/21/23 transaction date. They had an issue with their Service terminal and Mike had them move the terminal that wasn't being used as often to the Service where it would be used more often until we could get the other terminal fixed. They received one batch report for 20 transactions that was emailed to them, but didn't have the other batch receipt with the 5 transactions. I emailed them the Valor batch receipt and also sent them a spreadsheet with the 7/21 batch that I pulled from Pioneer.
•	Sep 01 2023		Shipped check reader Tracking # 773283684679 for Wednesday delivery
•	-		Carmen called in with issues on the check reader. It was sucking the check in about an inch and then closing them out of the app. I asked them if they had done the training yet and she said no - they just called Paya this morning and went through the install. This was the first check she took since it was installed. We called Paya Tech Support and spoke to Joann. After troubleshooting, Joann realized that the "Admin" box in settings within the application was not checked. Joann said that that box has to be checked in order for that user to run a check. Carmen was going to go back to her IT guy and tell him to check the box. Also they're going to discuss with JR Boyce if they want each individual person that they listed to have their own login or if they want to set up a single generic login and then set a "Custom Field" to be required and list each person's name in there so that they can tell which person took which check.
•	Sep 18 2023		TT Todd and explained breakdown of fees. He ran a check for $3496.32 and was charged $43.90. .20 transaction fee and 1.25% of face value of check.
•	Sep 21 2023		TT Brandon says keyload not going through when he turned on VL500 it ended up going through while we were talking. All good.
•	-		Todd called in and said that they are going to stop using the check reader because it just to difficult and it's supposed to be check guarantee, but that at least once, they've taken a check and a few days later, Paya tells them that they will not honor the check because it was not run properly. I spoke to Morgan (she talked to Emily) and we are to let Todd know that we talked to Paya and that Pilson CDJR never did the training and that Impact will facilitate getting that training set up to ensure that they are following the proper processes in running the checks correctly. I tried to call Todd back to let him know but got his voice mail. I asked him to call me back
•	Oct 19 2023		TT Brandon keyload not going through, conferenced with Valor reset terminal...now working. Possible RMA issue it it happens again per Valor EPI# 2210978565
•	-		I sent a request to customersupport@eftsupport.com to have their check services cancelled. Their terminal ID is 1335822 with Paya.
•	Nov 08 2023		Replaced VL500 after Another keyload error Shiiped on 11/2/23 tracking #773958191399
•	-		Provided merchant with Statements for June and July 2024. Merchant was worried that his fees had changed. Upon research the merchant had done well in July which caused his fees to be higher.
30	Pilson Chevrolet Buick GMC LLC	461084469697573	May 09 2023	ACTIVE	-	SBC	Jan 23 2024	30.00%	Merchant
	Address : 1700 E State Rd 163					Phone : 765-832-2421		Contact : Todd Kresin
•	-		User: Leah Faber -> Notes: Deleted SS app from terminal and repushed it to get the Refund/Void buttons to appear.
•	-		User: Leah Faber -> Notes: Assisted Britney with pulling a transactions report from SS VT.
•	-		User: Mike Thomas -> Notes: Refund and void disappeared from transactions rebooted now working.
•	-		User: Mike Thomas -> Notes: Advised that 5/14/2021 transactions were deposited today along with yesterdays transactions
•	-		User: Mike Thomas -> Notes: TT Katie verified refund of $37.43 did go through on card ending in 1492
•	-		User: Mike Thomas -> Notes: TT Katie trouble logging in. Reset app and made sure Wi-Fi was connected. Now working
•	-		User: Mike Thomas -> Notes: TT IT person changed from Wi-Fi to ethernet
•	-		User: Mike Thomas -> Notes: TT Britney terminal will not batch....TSYS says there are no batch errors...had Britney download a diagnostic report to Swipe Simple
•	-		User: Mike Thomas -> Notes: TT Grace she asked me to get the merchant to run a diagnostic report from the TSYS app on the terminal. Called Britney and walked her through it
•	-		User: Mike Thomas -> Notes: Pax diagnostic test came up as MCC error checked everywhere and it's correct with Broad POS Secure and TSYS. Requested a new VAR and will force transactions through when new terminal is downloaded
•	-		User: Mike Thomas -> Notes: Swipe Simple now thinks the batch is being held up because of an international card in the batch. Will try to rekey transactions once we get the new VAR from Secure
•	-		User: Mike Thomas -> Notes: Linda and I forced transactions on a VX520 all settled successfully 10 transactions for $1303.59
•	-		User: Mike Thomas -> Notes: Called Britney to let her know we settled 10 transactions for $1303.59 and we are in the process of getting her a new terminal
•	-		User: Mike Thomas -> Notes: TT Brittni a transaction for $248.12 was ran 3 times and went through as an auth only. Will get CC number and retry.
•	-		User: Mike Thomas -> Notes: We forced the transaction and settled it ($248.12) ran on 7/23
•	-		User: Charlotte Goff -> Notes: TT Brittany - She was wondering about her deposit amount of $2124.78 made on 7/23. She only had $821.19 in sales. Informed her that it was the 10 transactions for $1303.59 that was keyed last week due to the terminal issue. Went through the key entered transactions with her so she would know the specific dollar amounts of the ones that we entered.
•	-		User: Mike Thomas -> Notes: Just spoke to Swipe Simple concerning Pilson the person working on this issue is calling me in the morning. They said they talked to SBC and have ruled out the currency code on the VAR sheet being the cause. IÃ¢â?¬â?¢ll update you again when I talk to him in the morning
•	-		User: Mike Thomas -> Notes: Associated CF Zendesk ticket: 162889 this is the ticket number for batch errors when they can't see the error
•	-		User: Mike Thomas -> Notes: TT Brittni she ran a pre-paid card for $635.29 and received a canceled response then she tried it again and got a decline 51 (insufficient funds). I called SBC and Linda says the first time they got an authorization and she can see the decline. I called Swipe Simple and they could not see the first attempt but can see the decline. This is only happening on pre-paid cards. I will do further research through Swipe Simple. I called Brittni and advised her of this. We may have to force this card through if if doesn't settle.
•	-		User: Mike Thomas -> Notes: Talked to Uday concerning ticket 162889. He requested the VAR to do internal testing for the batching issue. Sent to his email. 917-678-7922 is his number
•	-		User: Mike Thomas -> Notes: TT Uday he said he was finally able to settle a transaction using the VAR we sent him. He thinks when a bunch of transactions are ran it could be possibly be affecting the batch process. He and PAX are going to do tests with multiple transactions to see if there are any issues when batching.
•	-		User: Mike Thomas -> Notes: TT Brittni advised her we were forcing the transactions through that didn't settle
•	-		User: Mike Thomas -> Notes: Let Brittni know I forced the transaction through and settled it.
•	-		User: Mike Thomas -> Notes: Called Linda at SBC and requested a new VAR.
•	-		User: Mike Thomas -> Notes: TT Brittani advised her we were sending an alternate terminal until the A80's come in (per Emily) . Shipping S80 FedEx ground
•	-		User: Mike Thomas -> Notes: TT Brittani not connected to internet...had her try it with a known working cable...working.....will have Ethernet checked at location it didn't connect.
•	-		User: Charlotte Goff -> Notes: Brittany called in needing help issuing a refund. When she pulled the original transaction up in the Transaction History there was no option to issue a refund. I did not see that a refund had already been processed in SwipeSimple either. She processed the refund in Tsys. Refund amount was $2500.00 on card 8525
•	-		User: Mike Thomas -> Notes: TT Brittni forgot password but she had remembered by the time I called her. We also made sure the terminal batched....all working
•	-		User: Mike Thomas -> Notes: TT Brittni she had emailed me concerning her deposit on 4/13 it was 75.13 short. Per Kevin at SBC Mastercard rejected 2 transaction ($39.91 and $35.22) which they will get credit for on 4/15.
•	-		User: Morgan Withee -> Notes: Doing BNPL with Quick Fee. If merchant calls for help with BNPL and Quick Fee conference them in with Quick Fee (844) 968-4387
•	-		Downloaded VL 500 ,and shipped 2 day delivery
•	-		Spoke to Brian - VL500 is not allowing the time to enter a zip code on transactions - it pops up on the screen and before they can even hit the first number it goes away. Ordering replacement of the terminal.
•	-		Spoke to Brittni. Brittni had a payment received for 370.00 on 10/22/24, however she issued a refund which should have made the payment 150.40. The refund was taken out on 10/23/24. Explained to Brittni that the refund is being taken out today.
31	Pilson Chevrolet Buick GMC -ecommerce	461084469693054	May 09 2023	ACTIVE	-	SBC	Jan 23 2024	30.00%	Merchant
	Address : 1700 E. State Rd 163					Phone : 765-832-2421		Contact : Todd Kresin/ Brittani
•	-		User: Kamal Oghad -> Notes: SBC Traditional Tsys Var - Ecommerce
•	-		User: Morgan Withee -> Notes: Brittni emailed me for help locating an e-commerce transaction she sent me over a copy of an invoice totaling $652.50 however the invoice says CASH on it. I did check in Pioneer just in case and did not see this total. I let her know if she had the last 4 digits of the card I could drill down more but it looks as though they paid with cash which would not show up in Pioneer.
•	-		User: Morgan Withee -> Notes: Brittni came back and gave me card ending in 1036. I was able to locate the transaction and see where it was authorized but it never settled out and sent the funds to the bank.Ã?Â It looks likeÃ?Â this transaction was originally run on 6/30 but the first batch did not settle out until 7/16 for some reason so the transaction on 6/30 fell off.Ã?Â Authorizations are only good for 7 days or so.Ã?Â This means that they will need to rerun this transition. The customer was never billed for this transaction.Ã?Â
•	-		User: Morgan Withee -> Notes: Called Brittani and left her a message to call me back so we can go over a trasaction from 1/19/22 that was rejected via the website. Transaction totals $15.29. The transaction did not bring over all required information so this transaction can not be pushed through. They will need to rerun the transaction if possible.
•	-		Shipped Charging cradle and invoiced Neil
32	Pilson Auto Center of Charleston	461084469695646	May 09 2023	ACTIVE	-	SBC	Jan 23 2024	30.00%	Merchant
	Address : 1506 18th St					Phone : 217-345-3673		Contact : Todd Kresin
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 225.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 190000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: SBC - Tradtional - IC Plus 0.28% + $0.10 - PIN Debit; 2 Valor 500s - Batch time 8:00pm Central
•	-		User: Morgan Withee -> Notes: invoices go to accountspayable@pilsonauto.com
•	-		User: Charlotte Goff -> Notes: Changed Status to Approved; Uploaded Var Sheets; Added MID and approval date
33	McMahon Meats	461084469695288	May 09 2023	CANC	Nov 04 2024	SBC	Jan 25 2022	30.00%	Merchant
	Address : PO BOX 636					Phone : 217-813-6054		Contact : Brent McMahon
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 1000000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 80000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 40
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 60
•	-		User: Charlotte Goff -> Notes: HYBRID IBUXX - Customer will pay 1.95% and merchant will pay 2.0%
•	-		User: Mike Thomas -> Notes: TT Brent have scheduled call on 1/25/22 to set up terminal
•	-		User: Morgan Withee -> Notes: Merchant said he needs two terminals. I requested another var from linda and updated their fee 29.90 for the 2 terminals.
•	-		User: Mike Thomas -> Notes: Downloaded second PAX S80
•	-		User: Mike Thomas -> Notes: TT Neil walked him through set up and test transactions and voids.
•	-		User: Mike Thomas -> Notes: i left a message forÃ?Â Brent to call me/ Neil says he is scaredÃ?Â to use because he thinks customers will be upset with cash discount. Neil will reach out also
•	Oct 12 2023		Neil returned 2 PAX S80 terminals deactivated in Broad POS SN: 2N288237 and 2L994678
•	-		I have sent in a ticket with Conrad to close this out without a cancel form since they never went active.
•	-		This account is now closed
34	El Coyote Bar & Grill Inc	461084469693684	May 09 2023	ACTIVE	-	SBC	Jan 23 2024	30.00%	Merchant
	Address : -					Phone : 217-294-2454		Contact : Miguel Rebollo
•	-		Received Valor 100 back from merchant. SN: 118220725888 deactivated in VALOR and reset terminal...put back in inventory
•	-		changed banking information and submitted request to SBC for the change on their system.
•	-		Received email from Neil stating that he got a text from Miguel and he doesn't think that he's getting his deposits in his new account because his checks are bouncing. I confirmed that SBC did change his banking information on 6/6//24 to the new account number from the voided check that was sent to us. I sent a screenshot of his bank deposit amounts with the ACH information also showing as proof that the deposits are going to the new account. I tried to call Miguel but got his voicemail and could not leave a message because his mailbox was full.
•	-		Received after hours text from Neil on 9/6/24 I called him and let him know Valor was down
35	Dan Pilson Auto Center	461084469697322	May 09 2023	ACTIVE	-	SBC	Jan 23 2024	30.00%	Merchant
	Address : 2000 Lake Land Blvd					Phone : 2172386748		Contact : Todd Kresin
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 225.00
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 2500000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 190000.00
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 2
•	-		User: Morgan Withee -> Notes: I would have to add a small monthly fee for the use of the Valor products which would be an additional $10 a month. I can also offer you one free terminal for each location that we move. If you need more than one terminal per location we can either do a rental or purchase for these. I have gotten special approval to give you all a discount on these devices as well. The wired device purchase price will be $208 plus tax and shipping the rental cost would be $20 a month. For the wireless device which can be moved from desk to desk the purchase price will be $306 plus tax and shipping and the rental cost would be $30 a mont
•	-		User: Charlotte Goff -> Notes: Not enough Vl110s in stock. Per Morgan we will be sending them the Valor500 terminals for same price as the wireless ($306.00) plus $10/mo gateway fee for each
•	-		User: Charlotte Goff -> Notes: correction - $10/mo gateway fee includes both terminals
•	-		User: Kamal Oghad -> Notes: Fedex: 776505868410
•	-		User: Morgan Withee -> Notes: Sent invoice for 1 VL 500. Did accidentally sent for 2 but corrected it back to 1
•	-		User: Mike Thomas -> Notes: TT Todd walked him through editing a user email. He wanted settlement reports to also go to that person but per Valor they can only go to the owner email.
•	-		User: Morgan Withee -> Notes: invoices go to accountspayable@pilsonauto.com
•	-		Called Valor and they fixed the key failure error
•	Oct 02 2023		TT Merchant advised that a void did not go through but a refund for $1000 did
•	-		Neil called and said that Pilson Auto Center of Charleston needs a charging cradle for the VL500. Morgan sent an invoice to Todd Kresin. I called him to let him know that the invoice was out there. He said he would get it paid.
•	-		Walked todd through assigning locations to users in his portal for their new user Jennifer Bowling
36	Central Illinois Glass Cutters	461084469693187	May 09 2023	ACTIVE	-	SBC	Nov 14 2022	30.00%	Merchant
	Address : 2405 Lake Land Blvd					Phone : 217-258-8423		Contact : Katie Birch
•	-		SBC - IBUXX - 3.95% - Swipe Simple A80 and Dongle for Mobile device - IP - Batch 7:30pm
•	-		Katie opened a Valor ticket stating that someone had accidentally run a transaction as cash and wanted to know if we could delete it. I told her we could not delete it but that I can remove the cash option from the terminal to prevent it from happening again. Closed the Valor Ticket
•	-		Pax A80 and B250 returned
•	-		Spoke to Katie - she was missing the invoicing feature that she had with Swipe Simple. I told her that we can get that set up for her on Valor. I will request a Var Tuesday, 2/21/23 and then add VT and call her and walk her through how to send an E-Invoice
•	-		Requested and received Var for the Valor VT. Called Katie and had her log in to the Valor Dashboard. She was able to see the E-Invoice option and she was very happy. I told her to keep our phone number and if she has any questions or issues to call us.
•	-		Cancelled their Swipe Simple account today 3/13/23
•	-		TT Katie, can't connect to wi-fi. Conferenced Valor they suggest she contact her internet provider. They think there is too much connected to their network. We tried her hot spot and still won't connect Valor suggests replacement. requested new TSYS VAR. We actually got this working through ethernet, they are getting new internet service next week and will try wi-fi again.

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