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Overrides who receive partial commission on all of Brooke Jewell Brown Accounts
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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Risk shut down his account due to too many fraudulent cards. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Rob - advised him to send in all supporting documentation he has for each one of his CBs. He said he has Tracking numbers of shipments made and signatures of receipt in some instances. Also advised him to hold all of the shipping/tracking information for at least 120 days. Also told him to activate his iSpy in NMI and also Payer Authentication. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Tried to call Rob on store phone and his cell phone to discuss his chargeback situation. Could not reach him. He was not in office and his cell phone VM was full Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Neil texted and said Rob got 7 chargebacks on this account. He will be calling on 9/16 to go over these chargebacks look in IQ to see the chargebacks. Most look like they are filed for nonreceival of product. To help prevent this in the future we need to speak to him about using the ispy software in nmi to help prevent fraud. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Rob he said he spoke with NMI over the weekend concerning the issue he was having (not seeing orders in a timely manner) he said they made some changes on their end and he will let me know if they have any issues going forward. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Rob he has set up account and transactions are being ran successfully. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Corrected email in ISO and NMI and resent credentials Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Rob advised him account is approved and he should be getting an email from NMI with log in info. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Fees: Pass Thru +.35% + $.10; Batch fee $.05; Monthly Fee $6.00; PCI Compliance $8.00 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: MP - Neil Luallen; WorldPay/Vantiv; Traditional; Internet business - Big Commerce/NMI Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : B2C FROM 0 TO 100 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO 100 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
13 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 10000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
14 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 223000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
15 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 80.00 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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