Merchants

Docuseal Sign Back
Update Merchant
File here * Notes * Status Date Action
Send Email to Merchant Send Email to Sales rep Send Email to Employee
Send Email to Merchant Send Email to Sales rep Send Email to Employee

Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Blue Rail Hobbies INC Accounts
Delete Overrides

                  

Default Setup

                  
                  
                  
                  

Processor wise Setup

                  
                  
                  
                  

                  
                  
                  
                  

Merchant CMS

%
%
%
%
%
%
%
%
%
  
  
  
Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Never used account. I closed this out. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Rob - advised him to send in all supporting documentation he has for each one of his CBs. He said he has Tracking numbers of shipments made and signatures of receipt in some instances. Also advised him to hold all of the shipping/tracking information for at least 120 days. Also told him to activate his iSpy in NMI and also Payer Authentication. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Tried to call Rob on store phone and his cell phone to discuss his chargeback situation. Could not reach him. He was not in office and his cell phone VM was full Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Auth.net credentials: User: brownrobh@aol.com Password: Brooke2020! Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT Rob - he received his email from NPC.net with the link to auth.net. He thinks he's got everything set up correctly. He ran a transaction and wanted to know if we could see it. Explained to him that Auth.net is a 3rd party and that he can log into his account and see those himself unless he wanted to share his credentials with us. Gave him the auth.net support phone number as well. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Called Vantiv - GEM team today to check on the status of the auth.net service request. I spoke to Sandy at GEM and she mentioned that this one had been held up because it really needed a 3 part request (Terminal update Pricing request and Service update). She added the other 2 requests and the new SR number for the terminal update is SR32439522. She says that it should normally take about 24 hours for the SR to be active/approved. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: All transactions on this web site are failing...they are going through but it is on modelersdepot.com. This account wasn't supposed to be set up on Big Commerce. It's a Shopify account Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Robert corrected MID in NMI he ran a test transaction successfully. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Robert when logging into kept getting updating. We had to turn on Allow Merchant Override which Morgan and Emily found and turned on. Called him back and he says he's up and running. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Set up in NMI and then sent email to rob about nmi instructions Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Batch Out time 6:00 pm CST Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : MonthlyVolume FROM 15000.00 TO 36000.00 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
13 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AverageTicket FROM 78.00 TO 87.00 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
14 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Traditional NMI / Big Commerce Integrations Dee Karawadra Jan 31 2024 01:39 PM Update Delete
15 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO 100 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
16 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 15000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
17 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 160000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
18 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 78.00 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
]

Software Or POS Integration Questions Only

Owner 1 Information

Owner 1 Information