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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override Is Merchant
1	Rent A Gown Formals	461084215467105	Dec 06 2024	ACTIVE	-	SBC	Dec 06 2024	15%	Merchant
	Address : 486 County Line Rd, Trafford, AL, USA					Phone : 205-681-4960		Contact : Sonya Barwick
•	-		SBC - IBUXX - 3.5% - Valor 100 - Batch 7:00pm - Needs ability to bypass the fee turned on
2	Shaws Bar B Que INC	461084215928598	Nov 14 2024	ACTIVE	-	SBC	Nov 15 2024	15%	Merchant
	Address : 38022 Hwy 231 N					Phone : 205-594-7801		Contact : Skip Shaw
•	-		SBC - IBuxx - 3.5% - Valor 100 - Batch 7:00pm Central - TIPS - IP
3	Kennys Auto Repair Specialist	461084215274686	Nov 12 2024	ACTIVE	-	SBC	Nov 15 2024	15%	Merchant
	Address : 45 Marietta Rd, Springville, AL, USA					Phone : 205-467-7667		Contact : Kenny St John
•	-		SBC - AutoBuxx - 3.5% - Valor 100 - Batch 7:00pm - IP
4	Brown Derby	520004987554	Oct 28 2024	ACTIVE	-	Vantiv	Oct 29 2024	15%	Merchant
	Address : 3630 6th Avenue South, Birmingham, AL, USA					Phone : 205-595-0067		Contact : Denita Whittington
•	-		Vantiv - IBuxx - 3.5% - Valor VP550 X 3 for $19.95 each per month - Tips - Manual Batch - IP
•	-		spoke to Denita - she's unhappy with the short length of time (30 sec) that the Valor terminal gives a customer to enter a tip amount before timing out and cancelling the transaction. Kamal tested a Dejavoo P1 terminal and it hangs on for 90 sec before timing out. Denita wants to switch to the Dejavoo terminals. Ordered 3 Dejavoo vars for the Dejavoo terminals. SR 61759874. Realized that the P1 terminal does not do cellular. Denita has to have at least 1 terminal that does cellular so she'll have a back-up in case the wifi goes down. Sending her 2 P1 terminals and will order a P3 terminal to send her for her back up terminal.
•	-		Walked merchant through a refund
•	-		Spoke to Agent Holley, Brown Derby's Tips have been changed to 20, 25, 30, 35 and they should now receive emails when they batch out.
•	-		Received 3 VL550 back from merchant
5	S & S Automotive LLC	461084215781409	Oct 10 2024	ACTIVE	-	SBC	Oct 10 2024	15%	Merchant
	Address : 30120 State Highway 79, Locust Fork, AL, USA					Phone : 205-680-8899		Contact : Steven Watkins
•	-		This MID is for all of the transactions that merchant wants to bypass the cash discount fee on.
6	S & S Automotive LLC	461084215476516	Oct 09 2024	ACTIVE	-	SBC	Oct 10 2024	15%	Merchant
	Address : 30120 State Highway 79, Locust Fork, AL, USA					Phone : 205-680-8899		Contact : Steven Watkins
•	-		SBC - Autobuxx 3.5% /// Bypass 2.45% + 0.15 - VL100 w/ PinPad - Batch Time 7PM - IP
•	-		Spoke with the merchant, updated his terminal and Pin Pad. Pin Pad now asks Debit/Credit when Bypassing and asks for Pin.
7	Massey Auto Parts	461084215798200	Oct 01 2024	ACTIVE	-	SBC	Sep 30 2024	15%	Merchant
	Address : 30120 Alabama 79, Locust Fork, AL, USA					Phone : 205-681-9287		Contact : James Massey
•	-		This MID is for when merchant wants to bypass the fees on his IBUXX MID, but he didn't want to pay the 3.5% when he bypasses charging the customer the fee.
•	-		Received email from SBC questioning a manually entered MC for $15,188.65 taken on 12/18/24. I called merchant and spoke to James. He said he will get documentation of the transaction together and respond to Ayana's email. He said this transaction was for another business that's about 40 miles away and the guy buys stuff from Massey's all the time.
8	Massey Auto Parts	461084215582471	Sep 27 2024	ACTIVE	-	SBC	Sep 30 2024	15%	Merchant
	Address : 30120 Alabama 79, Locust Fork, AL, USA					Phone : 205-681-9287		Contact : James Massey
•	-		This MID# is AutoBuxx it shares a terminal with 461084215798200
•	-		AutoBuxx
•	-		SBC - Autobuxx 3.5%/Bypass 2.9% - VL100 Pro - Batch Time 7PM - IP
•	-		Merchant wanted to know how to manually enter cards into the terminal. Explained how and merchant did it over the phone successfully.
9	Small Town Auto	461084215310795	Sep 11 2024	ACTIVE	-	SBC	Sep 13 2024	15%	Merchant
	Address : 121 Marietta Rd, Springville					Phone : 205-467-2958		Contact : David Wolf
•	-		SBC - 3.0%Surgharge with PIN Debit and signature debit priced at 1.7% + $0.25. Valor 100
10	Blount County Commission	461084215298806	Sep 10 2024	ACTIVE	-	SBC	Sep 10 2024	15%	Merchant
	Address : 220 2nd Avenue East, Oneonta, AL, USA					Phone : 205-625-6868		Contact : Mark Staton
•	-		SBC - IBUXX - 3.5% - 3 Valor 550 with SIM cards - purchasing terminals - after purchase monthly fee of $14.95 per terminal per Emily - Batch 7:00pm
•	-		TT Rachel advised her how to add inventory and how to update terminal when completed
•	-		Sent in seasonal cancellation of Statement Fee from 44.85 to 0.00. Informed Jennifer to have the merchant or themselves let us know when they need to be reactivated for the season.
11	Shape n Up	-	Aug 22 2024	CANC	Aug 23 2024	SBC	-	15%	Merchant
	Address : 501 1st Ave East					Phone : 205-625-3385		Contact : Chuck Maddox
•	-		Duplicate set up profile
12	Bothwell's Southern Kitchen	-	Aug 20 2024	CANC	Aug 20 2024	SBC	Feb 16 2024	15%	Merchant
	Address : 1074 Sand Valley Rd					Phone : 205-237-1146		Contact : Brittany Bothwell
•	-		duplicate profile
13	Bothwell's Southern Kitchen	461084215783295	Aug 20 2024	ACTIVE	-	SBC	Aug 20 2024	15%	Merchant
	Address : 1074 Sand Valley Rd, Oneonta, AL, USA					Phone : 205-237-1146		Contact : Brittany Bothwell
•	-		Successfully changes the merchant's address and ACH information.
•	-		Brittany called the office wanting to know why her deposits don't get to her bank until later in the afternoon. I explained to her that the platform we have her on does not send her deposits out first thing in the morning and that they should post to her bank account every day, but not until between 11 - 2. She asked if I could move her so that she gets her deposits first thing in the morning and I told her I couldn't do that. She replied that she may have to find someone else then. I called Jennifer / Holley to give them a heads up.
14	Studdard Towing	520004962786	Aug 05 2024	ACTIVE	-	Vantiv	Aug 05 2024	15%	Merchant
	Address : 1300 2nd Ave E, Oneonta, AL, USA					Phone : 205-237-0795		Contact : Crystal Studdard
•	-		Vantiv - IBuxx - 3.5% - Swipe Simple Mobile - but no dongle - merchant already has a Swipe Simple account. Batch time 7:00pm
•	-		Set up SS using crystalstuddard@yahoo.com as user name
•	-		Merchant was billed $0.03 per trans for a Tsys fee during August (overcharging by 78 cents) which Vantiv was supposed to suppress. Submitted a request to have the $0.78 refunded. SR 61445098 was said 5 days SLA
•	-		Provided Holley/Jennifer with PCI information for the merchant.
15	Alabama Beds LLC	461084215698065	Aug 02 2024	ACTIVE	-	SBC	Sep 12 2024	15%	Merchant
	Address : 1305 2nd Ave E, Oneonta, AL, USA					Phone : 205-446-5130		Contact : Lance Nolen
•	-		SBC - Ibuxx 3.5% - 2 VL100 Pros - IP - Batch Time 7PM - Tax On
•	-		Merchant returned 2 Valor RCKT
•	-		Merchant wanted the Bypass fee function turned on so that they could bypass the fee for one customer. Turned it on, had them run their transaction and then turned it back off again.
16	Anitas Style	-	Jul 11 2024	ACTIVE	-	MAG	-	15%	Merchant
	Address : 323 1st Ave E, Oneonta, AL, USA					Phone : 256-338-8385		Contact : Anita Williams
•	-		WorldPay - Ibuxx 3.95% - Valor RCKT - Batch Time 7PM
17	Blue Spring	461084215049316	Jun 27 2024	ACTIVE	-	SBC	Jun 25 2024	15%	Merchant
	Address : 73801 U.S. 231, Blountsville, AL, USA					Phone : 205-427-7861		Contact : Cameron Cardwell
•	-		SBC - Ibuxx 3.5% - SS B250 - Wifi - 7PM
•	-		submitted request to SBC to have merchant's statement fee changed to reflect RevUp $14.95 / mo for first 6 months and then $24.95. Fee should be changed to $24.95 in March 2025
•	-		Jennifer called the office this morning stating that the merchant called her and said that his accountant told him that they have not received any deposits. I sent him an email with the Pioneer QRG attached and also a screenshot of some of his August deposits and confirmed the bank account we're sending the money to. I copied Jennifer on the email.
•	-		Merchant returned B250 card reader
18	Snead Auto Parts	461084215234789	Jun 11 2024	ACTIVE	-	SBC	-	15%	Merchant
	Address : 85910 US Highway 278					Phone : 205-466-7146		Contact : Jeffrey Maze
•	-		SBC - IBUXX - 3.5% - 2 Valor 100s - Batch time 7:00pm - IP
•	-		Shipped two Valor VL500 with SIM cards
•	-		submitted request to SBC to update merchant's statement fee to $99.90 to reflect 2 VL 500s with Simm Cards
•	-		Downloaded a third VL500 with SIM card
19	Madi G's Gift Shop	461084469696992	May 23 2024	ACTIVE	-	SBC	May 30 2024	15%	Merchant
	Address : 323 1st Ave E, Clark, SD, USA					Phone : 205-910-7666		Contact : Madison Gargus
•	-		SBC - Ibuxx 3.95% - VL500 SimCard - IP - Close Time 7PM - Text Receipt Availability - Tip Availability
20	Simply Stunning	-	May 03 2024	ACTIVE	-	SBC	-	15%	Merchant
	Address : 235 1st Avenue East, Oneonta, AL, USA					Phone : 205-625-5058		Contact : Treira Oakley
•	-		SBC - Traditional - Valor 100 - Batch 7:00pm - IP
21	Lupitas Ice Cream	461084469698479	May 02 2024	CANC	Dec 11 2024	SBC	May 08 2024	15%	Merchant
	Address : 999 2nd Ave E, Oneonta, AL, USA					Phone : 205-446-7746		Contact : Jose Guerrero
•	-		SBC - IBuxx - 3.95% - RevUp POS Beta - $14.95 / mo for first 6 months and then $24.95 after
•	-		Tracking # 776399201720 - FedEx
•	-		Set up SS Password Icecream2024
•	-		Sent SS Dongle and included return label
•	-		Had merchant's monthly fee updated to $24.95 to reflect the cost of Swipe Simple Mobile account.
•	-		TT Jennifer, walked her through setting up B250
•	-		submitted request to SBC to have refund for $24.95 issued for this merchant's first month of Swipe Simple. Jennifer said if necessary to pull it from her residuals since RevUp beta was not working for this merchant.
•	-		Requested Swipe Simple cancellation
•	-		Merchant returned B250 and A920
•	-		Sent Cancellation request for signature.
•	-		received signed cancellation form and submitted it to SBC
22	Blount County Memorial Museum	461084469694017	Apr 30 2024	ACTIVE	-	SBC	Apr 30 2024	15%	Merchant
	Address : 220 2nd St, Elizabeth, New Jersey, USA					Phone : 205-625-6905		Contact : AMY RHUDY
•	-		SBC - IBUXX - 3.95% - Valor 100 for $20.95/mo - Batch time - 7:00pm - IP - Turn on Text Receipt
23	Southern Vision Eye Care	520004927030	Apr 25 2024	ACTIVE	-	Vantiv	Apr 29 2024	15%	Merchant
	Address : 230 1st Ave E					Phone : 205-625-5520		Contact : Molly Tipton
•	-		Vantiv - Traditional - Valor 100 - IP - Batch Time : 7PM
•	-		Updated terminal to WP
•	-		Linda called and said that they ran a transaction on 12/3/24 for $294.80 on card 8315. The cardholder is stating that their bank is showing 3 charges to their account. I checked IQ and could only see one authorization and one settlement record. I suggested to have the customer call their bank and see if their bank will apply those other 2 sales back to their credit available. I sent Linda a screenshot of IQ showing the one auth and the one settlement record.
•	-		Merchant had a Flex Spending Card used on their Valor. Customer needed a refund and the Valor started that it cannot run refunds for Prepaid Cards.
•	-		Merchant needed 319 refunded on Flex Spending Card. Unable to be done on Valor. Used Dejavoo Terminal and successfully refunded the 319. Merchant was emailed receipt showing successful refund.
24	Jay E. Hypes, DMD	461084469695025	Apr 11 2024	ACTIVE	-	SBC	Apr 10 2024	15%	Merchant
	Address : 52 Valley Rd					Phone : 205-274-2184		Contact : Jay Hypes
•	-		SBC - IBUXX 3.95% - Valor 100 - Option to Bypass Fee - Batch 7:00pm
25	Oneonta Dental Center	-	Apr 09 2024	ACTIVE	-	SBC	-	15%	Merchant
	Address : 28425 State Hwy 75					Phone : 205-625-4384		Contact : Brittany Looney
•	-		SBC - Ibuxx - 3.5% - Valor 100/Virtual Terminal - Batch Time 7PM CST
26	Snead Equipment Sales	461084469693537	Apr 09 2024	ACTIVE	-	SBC	Apr 09 2024	15%	Merchant
	Address : 88043 Hwy 278 East					Phone : 205-466-3500		Contact : Judy Buchanan
•	-		SBC - IBUXX - 3.5% - Valor 100 - Batch 7:00pm - IP - TEXT Receipt turned on
•	-		Spoke to Judy, let her know the timeframe for chargebacks is 120 days for the cardholder unless their are special circumstances. Also let Judy know that the timeframe to take action against a chargeback is 30 days and to check Pioneer as the letter sent can sometimes take long periods of time to reach them.
27	Strokin Diesel	461084469696733	Apr 05 2024	ACTIVE	-	SBC	Apr 05 2024	15%	Merchant
	Address : 2500 2nd Ave East					Phone : 205-616-2022		Contact : DYLAN EDGIL
•	-		SBC - IBUXX - 3.95% - RevUp (beta) - $14.95 first 6 months then $25.95 - Batch time 7:00pm
•	-		submitted request to have the April monthly fee of $14.95 refunded to merchant due to RevUp charging incorrect cash discount fees. Request approved per Emily
•	-		Submitted request to SBC to update merchant pricing from $14.95 to $29.90 to reflect the additional terminal.
28	Strokin Sniper Shop	461084469697682	Apr 04 2024	ACTIVE	-	SBC	Apr 04 2024	15%	Merchant
	Address : 2500 2nd Ave E					Phone : 205-616-2022		Contact : Dylan Edgil
•	-		SBC - IBUXX - 3.95% - RevUp (beta) - $14.95 1st 6 months and $25.95 after.
•	-		submitted request to have the April monthly fee of $14.95 refunded to merchant due to RevUp charging incorrect cash discount fees. Request approved per Emily
29	Evans Florist	461084469695727	Mar 28 2024	ACTIVE	-	SBC	Mar 29 2024	15%	Merchant
	Address : 410 1st Ave East					Phone : 205-274-2180		Contact : Terry Henry
•	-		Merchant called to see if a transaction went through so I tried to call SBC but they were already closed for the day. Will reach out tomorrow and update merchant.
30	Sun City Tanning Salon	461084469692529	Mar 11 2024	ACTIVE	-	SBC	Mar 13 2024	15%	Merchant
	Address : 104 3rd St N					Phone : 2052742992		Contact : Danny or Reba Skillman
•	-		SBC IBuxx 3.95% Valor 100 Batch- 7 PM IP
•	-		Spoke to Holly and Jennifer. Merchant's terminal was only adding the dual pricing to credit since they went active on March 14th. Changed parameters to Signature Debt Only to active as it should have been. Jennifer wants to know how long this has been happening and what we are going to do next regarding this issue
•	-		Resolved issue causing Signature Debt and Discover to not add the Dual Pricing. Calculated fees from 5/22-6/21 (30 Days) that were not from dual pricing. Total came to 204.46 and will be reimbursed to merchant.
31	Southern Swirls Monogramming & Boutique	461084469694531	Mar 07 2024	ACTIVE	-	SBC	Mar 07 2024	15%	Merchant
	Address : 313 1st Ave E					Phone : 205-559-4319		Contact : Macy Tibbett
•	-		SBC - IBUXX - 3.95% - VALOR 110 WITH SIM CARD - BATCH 7:00PM - IP
•	-		Macy called in yesterday regarding a "Connecting to Primary Transaction Server" issue. Called Valor this morning as they were busy yesterday afternoon and they showed the VP500 working perfectly. Called Macy back at 10AM to confirm VP500 is working and she confirmed it is working perfectly this morning.
•	-		Submitted request to SBC to raise merchant's monthly fee from $39.95 to $49.90 (increased by $9.95) for the Valor RCKT.
•	-		Tried to call merchant but no answer (per Kamal) concerning RCKT
•	-		Spoke to Macy, Valor RCKT is working correctly now. Issue was on the phone app originally. VP 500 is working however they are having issues with the screen when first booting the terminal on. Stated when we get another in we will replace it and take a look at the one they currently have.
32	Oneonta Herb Shop	461084469698663	Feb 26 2024	ACTIVE	-	SBC	Feb 28 2024	15%	Merchant
	Address : 213 2nd Ave W					Phone : 205-625-4808		Contact : Kay Osborn
•	-		SBC - IBUXX - 3.95% - Valor 110 with SIM Card for Cellular - Batch 7:00pm
•	-		Because merchant did not get equipment until after March 1st, submitted a refund request to SBC to have February billing refunded.
•	-		changed email address to: rustybobo2001@gmail.com - per Holley Shirley. Submitted request to SBC to have it changed in their system.
•	-		Emailed return label to j.sligh@impactpays.net
•	-		Merchant returned VL110
33	New Beginnings Salon	461084469696219	Feb 09 2024	ACTIVE	-	SBC	Feb 13 2024	15%	Merchant
	Address : 28252 US Hwy 75					Phone : 205-908-8770		Contact : Kellie McAnnally
•	-		SBC - IBUXX - 3.95% - Valor 100 - IP - Batch 6:00pm Central
•	-		Realized they didn't have internet after they received the Valor. Will set up for Swipe Simple Mobile
34	Shape n Up	461084215480202	Feb 06 2024	ACTIVE	-	SBC	Aug 22 2024	15%	Merchant
	Address : 501 1st Ave East					Phone : 205-625-3385		Contact : Chuck Maddox
•	-		SBC - IBUXX - 3.95% - VALOR 100 with PinPad - IP - Batch 9:00pm
•	-		TT Jennifer concerning terminal issues (asking to reboot pin pad after each transaction) I advised her to switch pin pad ports to see if that will remedy. She will advise me
•	-		Jennifer called and said that they turned in the incorrect fee of 3.95% for this merchant and wanted us to change it to 3.5%. I lowered the fee in the terminal and VT and had her do an update. The terminal is now charging 3.5%. I also submitted a request to SBC to have the fee lowered from 3.79% to 3.37%.
35	EZ Transmission	-	Feb 05 2024	ACTIVE	-	SBC	-	25%	Merchant
	Address : 303 6th Street South					Phone : 205-274-0472		Contact : Stanley Thomas
•	-		SBC - IBUXX - 3.5% - VALOR 100 - IP - Batch 5:30pm Central
36	Southland Gas	461084469699500	Feb 05 2024	ACTIVE	-	SBC	Feb 06 2024	15%	Merchant
	Address : 321 6th St. South					Phone : 205-625-6633		Contact : Christy Robinson
•	-		SBC - IBUXX - 3.95% - VALOR 100 - IP - BATCH 5:00PM Central

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