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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override Is Merchant
1	Mast Tires	461084469694669	Apr 09 2024	ACTIVE	Jul 21 2024	SBC	Apr 10 2024	30%	Merchant
	Address : 9368 hwy 45 n					Phone : 7316105718		Contact : Carolyn Mast
•	-		SBC - Traditional - Valor 100
•	-		TT Carolyn (per Tricia) she said terminal was freezing up. I had her reset the terminal then we ran a test. It went through just fine.
2	Hatchie Bottom Boys BBQ	-	Feb 14 2024	ACTIVE	-	SBC	-	30%	Merchant
	Address : 110 Kilgore Rd					Phone : 731-403-0227		Contact : Joesph Gonyaw
•	-		SBC - IBUXX - 3.95% - Valor 100 - Batch 9:00pm Central - IP - Add for up to 8 Servers - Tip Adjust
3	B and S Auto Repair Service	461084469699488	Feb 05 2024	ACTIVE	-	SBC	Feb 05 2024	30%	Merchant
	Address : 3995 Hwy 57 #2					Phone : 901-490-1581		Contact : Mary Lykens
•	-		SBC - IBUXX - 3.5% - VALOR 100 - IP - BATCH 7:00PM Central
•	-		Downloaded VL 100 Tricia picked up
4	Ollar Surveying Company, LLC	461084469699974	Sep 07 2023	ACTIVE	-	SBC	Sep 07 2023	30%	Merchant
	Address : 3157 Hwy 64					Phone : 901-465-5555		Contact : Raven Benson
•	-		SBC - IBUXX - 3.95% - Swipe Simple VT - $24.95/mo - IP - Batch 6:00pm
•	Sep 07 2023		Set Up SS Password Ollar23$
•	-		Raven reached out to me via email and said she wants to change their dda account info. I sent her the dda change form with some directions. We will get this adjusted once she sends it back completed.
5	Peebles Monument	461084469698610	Aug 25 2023	ACTIVE	-	SBC	Jun 23 2023	30%	Merchant
	Address : 18020 hWY 64					Phone : 9014651848		Contact : Donna Anderson
•	-		Donna called and needed to know how to run a refund. When she tried, a password was required so told her that it's the last 4 digits of the EPI number on her terminal. She was able to successfully run the refund transaction.
•	-		Donna called in and need to know how to void a transaction.
•	-		Changed banking information and sent request to SBC to update banking in their system.
6	Chew Chew Express	461084469698711	Aug 21 2023	CANC	Nov 04 2024	SBC	Jun 21 2023	30%	Merchant
	Address : 246 Jackson St					Phone : 7316109161		Contact : Edwina Reaves
•	-		TT Edwina sent her a cancel form and advised her we need that and her equipment back before account can be cancelled
•	-		Note from Conrad "This account was closed 12/15/23, due to ACH returns, per our conversation last month. Their balance due is $109.90." I told tricia that we need an update on this balance.
•	-		Mrs Reaves called in today and wanted to know how to cancel her account. I found out the balance due to SBC of $109.90 and emailed her with the instructions on how to return the equipment and also how she can pay the balance owed. Oct monthly fee of $29.95 bounced. And they submitted it again and it came back a second time ($50.00 + $29.95) plus December fees $29.95 = $109.90
•	-		Mrs Reaves called in today and said that she never got the Cancellation request that I sent to her. After I confirmed her email address, we were missing a "01" at the end of her name on the edwinareaves@icloud.com email address. I corrected it in CRM and resent the email. I confirmed with her that she did get it.
•	-		Cancelled Swipe Simple account
•	-		cancelled account. Received dongle back but not the charging cords. Sent SBC cancellation request
7	Gregory E. Reeves O.D	461084469698943	May 09 2023	ACTIVE	-	SBC	Apr 24 2023	30%	Merchant
	Address : 105 E.Market St					Phone : 901-465-3955		Contact : Cathy Abston
•	Apr 21 2023		SBC - IBUXX - 3.5% - switched from traditional - Valor VL100 - reprogram terminal used in traditional processing.
•	Apr 24 2023		Added MID and approval date - updated status to Approved. Uploaded signed application and var sheet for IBUXX.
•	Oct 26 2023		Downloaded terminal for iBuxx 3.5
•	May 01 2023		TT Cathy unsupported card on insurance cards...turned on manual entry, now working
•	May 01 2023		Shipped 3.50 signage
•	May 01 2023		TT Cathy advised her how to bypass fee on insurance cards
•	May 02 2023		Turn on manual entry for debit on insurance cards
•	Jul 06 2023		TT Cathy, needed to know how to run a refund
•	-		SBC - IBUXX - 3.5% - switched from traditional - Valor VL100 - reprogram terminal used in traditional processing.
•	-		Added MID and approval date - updated status to Approved. Uploaded signed application and var sheet for IBUXX.
•	-		Downloaded terminal for iBuxx 3.5
•	-		TT Cathy unsupported card on insurance cards...turned on manual entry, now working
•	-		Shipped 3.50 signage
•	-		TT Cathy advised her how to bypass fee on insurance cards
•	-		Turn on manual entry for debit on insurance cards
•	-		TT Cathy, needed to know how to run a refund
8	Rossville Nutrition House ibuxx	461084469692459	May 09 2023	ACTIVE	-	SBC	Mar 31 2022	30%	Merchant
	Address : 470 Main St					Phone : 901-286-4433		Contact : Dana Joyner
•	Feb 24 2023		TT Dana, walked her through connecting Card reader....done
•	Mar 15 2023		Hasn't processed since 2/26/23 Tricia says they will know something by 3/16/23
•	May 31 2023		TT Tricia reader ending in 3779 not pairing she will come by for another one
•	Jun 05 2023		Tricia called and wants us to send merchant a Valor100 for her store. She will also be keeping the Swipe Simple Mobile Reader for events. Per Tricia Emily approved $24.95/mo for the Valor and $9.95/mo for the Swipe Simple. Sent a request to SBC to have the monthly fee changed to $34.90
•	Jun 05 2023		Received confirmation from SBC that the monthly Statement fee has been updated to the $34.90
•	Jun 05 2023		Downloaded Valor 100 Tricia will pick up
•	-		Tricia returned VL100 because it had the 3 blue lines on the main screen. I powered up the terminal and everything was normal. Deactivated terminal in Valor and put back into inventory. SN: 118221697929
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 12.00
•	-		User: Charlotte Goff -> Notes: Changed status to Approved
•	-		TT Dana, walked her through connecting Card reader....done
•	-		Hasn't processed since 2/26/23 Tricia says they will know something by 3/16/23
•	-		TT Tricia reader ending in 3779 not pairing she will come by for another one
•	-		Tricia called and wants us to send merchant a Valor100 for her store. She will also be keeping the Swipe Simple Mobile Reader for events. Per Tricia Emily approved $24.95/mo for the Valor and $9.95/mo for the Swipe Simple. Sent a request to SBC to have the monthly fee changed to $34.90
•	-		Received confirmation from SBC that the monthly Statement fee has been updated to the $34.90
•	-		Downloaded Valor 100 Tricia will pick up
9	Zondra Houston Well Services	461084469696256	May 09 2023	ACTIVE	-	SBC	Nov 13 2020	30%	Merchant
	Address : 85 Deerfield Cv					Phone : 901-870-6575		Contact : Zondra Houston
10	Wolf River Cafe	461084469696666	May 09 2023	CANC	Nov 04 2024	SBC	Sep 14 2021	30%	Merchant
	Address : 470 Hwy 194					Phone : 901-853-2586		Contact : Betty Salmon
•	Sep 14 2021		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95% -Exadigm - S/N 2241X16356; TID #76329828; Batch Time - 8pm
•	Sep 23 2021		User: Mike Thomas -> Notes: Turned auto batch off in terminal
•	Oct 06 2021		User: Morgan Withee -> Notes: Looks as though there was a split mid on this terminal for some transactions on Saturday. Some transactions showed up on Dents away old account on WP and some were on SBC. We were able to get all card number and rekey in all transactions. All funds should be funded on monday.
•	Oct 06 2022		User: Morgan Withee -> Notes: They ran 17 transactions as refunds accidentally on friday. I was able to recover all of the 11 Visa transactions totaling $348.86. I was not able to recvover any of the 6 Mastercard transactions totaling $197.05 due to the fact that MC does not require an authorization on refunds so they do not collect this data. Merchant also ahd one transaction that was rejected from the rekey on friday for $15.38. We were able to get this rekeyed as well. In order to prevent accidental refunds from happening again we will password proctect the refund pannel. Tricia will call in to get this added. I have added the directions to the terminal support folder.
•	Oct 06 2022		User: Charlotte Goff -> Notes: TT - Ms Betty - she was wanting to know where 2 debits to her bank account came from. On 10/4 she was debited $1842.58 from Elavon for Sept fees. On 11/2 she was debited $209.69 from Elavon for October 1st fees.
•	Oct 06 2022		User: Morgan Withee -> Notes: Valor terminal was not applying the fee to the tip amount. They accepted a total of $1949.41 in tips which comes out to $77 they are owed to process those tips. I put in a request with Elaina to get them refunded for the $77.
•	Oct 06 2022		User: Morgan Withee -> Notes: Note from Emily on refunds for tips in october-jan: I loaded all the batch reports and deposits into a spreadsheet and came up with $936.31. This is the fees that were not paid by the cardholder. from 10/13 to 2/5/22 I check several days that there was no tip adjusting and it was still calculating wrong on that terminal. Please submit a refund for $936.31 to SBC. We should not have this issue with the Valor as long as they are entering tip at time of purchase. If they do tip edit we can not refund back the fees moving forward.
•	Oct 06 2022		User: Morgan Withee -> Notes: I have emailed Elaina to request a refund for this merchant for $936.31
•	Mar 08 2023		TT Tricia Valor 100 is displaying "TAMPERED" must be replaced. Downloaded Valor 100 and Anita is coming to pick up and deliver
•	Mar 21 2023		Anita returned defective Valor 100 SN 118213111829 TAMPERED
•	May 22 2023		Received email from Tricia that the cashier accidentally ran a sale for $29,137.15 on card 3984 on 5/19/23. SBC held the transaction. I called SBC and they said to have the merchant run a refund for the difference of what the sale should have been for and what was actually charged. I called Tricia back to let her know to have the merchant go ahead and run a refund for the difference. She's going to call Ms Betty and let her know what to do.
•	May 22 2023		Spoke to Ms Betty and was able to walk her through keying a refund for the over charge of $29137.15. She issued a refund for the difference.
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 22.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 200000.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 45000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 97
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 3
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95% -Exadigm - S/N 2241X16356; TID #76329828; Batch Time - 8pm
•	-		User: Mike Thomas -> Notes: Turned auto batch off in terminal
•	-		User: Morgan Withee -> Notes: Looks as though there was a split mid on this terminal for some transactions on Saturday. Some transactions showed up on Dents away old account on WP and some were on SBC. We were able to get all card number and rekey in all transactions. All funds should be funded on monday.
•	-		User: Morgan Withee -> Notes: They ran 17 transactions as refunds accidentally on friday. I was able to recover all of the 11 Visa transactions totaling $348.86. I was not able to recvover any of the 6 Mastercard transactions totaling $197.05 due to the fact that MC does not require an authorization on refunds so they do not collect this data. Merchant also ahd one transaction that was rejected from the rekey on friday for $15.38. We were able to get this rekeyed as well. In order to prevent accidental refunds from happening again we will password proctect the refund pannel. Tricia will call in to get this added. I have added the directions to the terminal support folder.
•	-		User: Charlotte Goff -> Notes: TT - Ms Betty - she was wanting to know where 2 debits to her bank account came from. On 10/4 she was debited $1842.58 from Elavon for Sept fees. On 11/2 she was debited $209.69 from Elavon for October 1st fees.
•	-		User: Morgan Withee -> Notes: Valor terminal was not applying the fee to the tip amount. They accepted a total of $1949.41 in tips which comes out to $77 they are owed to process those tips. I put in a request with Elaina to get them refunded for the $77.
•	-		User: Morgan Withee -> Notes: Note from Emily on refunds for tips in october-jan: I loaded all the batch reports and deposits into a spreadsheet and came up with $936.31. This is the fees that were not paid by the cardholder. from 10/13 to 2/5/22 I check several days that there was no tip adjusting and it was still calculating wrong on that terminal. Please submit a refund for $936.31 to SBC. We should not have this issue with the Valor as long as they are entering tip at time of purchase. If they do tip edit we can not refund back the fees moving forward.
•	-		User: Morgan Withee -> Notes: I have emailed Elaina to request a refund for this merchant for $936.31
•	-		TT Tricia Valor 100 is displaying "TAMPERED" must be replaced. Downloaded Valor 100 and Anita is coming to pick up and deliver
•	-		Anita returned defective Valor 100 SN 118213111829 TAMPERED
•	-		Received email from Tricia that the cashier accidentally ran a sale for $29,137.15 on card 3984 on 5/19/23. SBC held the transaction. I called SBC and they said to have the merchant run a refund for the difference of what the sale should have been for and what was actually charged. I called Tricia back to let her know to have the merchant go ahead and run a refund for the difference. She's going to call Ms Betty and let her know what to do.
•	-		Spoke to Ms Betty and was able to walk her through keying a refund for the over charge of $29137.15. She issued a refund for the difference.
•	-		Ms Betty called today and wanted to inform us that the tip amount she's been giving to her waitresses includes the cash discount fee. I exported today's transactions from the Valor Dashboard and she told me which tickets were on the 1st shift that she just batched out. When I added just those tips up in the exported spreadsheet, it totaled the same amount that printed on her batch report. I emailed her the exported spreadsheet so that she would feel more comfortable in knowing that the fee is not included in the tip total on the batch receipt.
•	-		Closing this account. Submitted a request to SBC to have it closed on their system. Merchant moved to SkyTab
•	-		Merchant was charged $19.95 for May. Submitted a request to have $19.95 refunded.
•	-		response from SBC for refund request: Your request notes: This merchant was charged $19.95 for May but had been switched to a different platform. Please refund her $19.95 for May monthly fee. Resolution: $19.95 will be credited in 6/5 batch. Will re-close this account once refund clears tomorrow Resolution File: Resolution Provided by: Katie Pellish
11	West TN Flooring	461084469696135	May 09 2023	ACTIVE	-	SBC	Jan 07 2022	30%	Merchant
	Address : 1202 US 45 Hwy N.					Phone : 731-439-7865		Contact : Riley Martin
•	Mar 10 2023		Riley called and needed to remove tax calculation from his Pax s80 due to jobs he's doing for tax-exempt companies. He was not near the terminal, so told him he would need to call back when he can be near the terminal. Mike adjusted his Pax profile to remove the tax rate. Waiting on Riley to call back
•	Mar 13 2023		TT Riley removed tax rate and ran transaction...all good
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 2500
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 1
•	-		User: Charlotte Goff -> Notes: SBC - Traditional; Pax s80; IP; Batch Time 6:00pm; Tax Rate 9.75%
•	-		Riley called and needed to remove tax calculation from his Pax s80 due to jobs he's doing for tax-exempt companies. He was not near the terminal, so told him he would need to call back when he can be near the terminal. Mike adjusted his Pax profile to remove the tax rate. Waiting on Riley to call back
•	-		TT Riley removed tax rate and ran transaction...all good
12	The Blind Lady	520004116745	May 09 2023	ACTIVE	-	Vantiv	Sep 03 2020	30%	Merchant
	Address : 1173 Scarlet Tanager Ln					Phone : 901-335-6996		Contact : Lisa Juneau
•	Oct 06 2022		TT - Lisa (per Tricia's request) - she was wondering why her transactions aren't being deposited for a couple of days. Specifically one she says she key entered on 7/26 for $1121.36. When I look in IQ the transaction was actually keyed on 7/27 and was deposited in the proper time frame.
•	Oct 06 2020		Tricia Wright called and said that Lisa can't log in to her swipe simple app on her phone - it says invalid user name or password. Told Tricia to have her do the forgot password on her app and they'll send her a new password.
•	Feb 28 2023		Tricia called and said that Lisa was having problems getting logged into her PCI. I emailed Lisa the phone #, email and website address for PCI Compliance Support on WorldPay
•	-		User: Charlotte Goff -> Notes: TT - Lisa (per Tricia's request) - she was wondering why her transactions aren't being deposited for a couple of days. Specifically one she says she key entered on 7/26 for $1121.36. When I look in IQ the transaction was actually keyed on 7/27 and was deposited in the proper time frame.
•	-		User: Charlotte Goff -> Notes: Tricia Wright called and said that Lisa can't log in to her swipe simple app on her phone - it says invalid user name or password. Told Tricia to have her do the forgot password on her app and they'll send her a new password.
•	-		Tricia called and said that Lisa was having problems getting logged into her PCI. I emailed Lisa the phone #, email and website address for PCI Compliance Support on WorldPay
13	The Bird Dog Foundation	520004104981	May 09 2023	ACTIVE	-	Vantiv	Sep 03 2020	30%	Merchant
	Address : 505 Hwy 57 W					Phone : 731-764-2058		Contact : Tonya Brotherton
•	Jun 17 2021		TT - Ruth Pierce and she said that her old fashioned cash register system recently broke and she would like recommendations on a new cash drawer type system that is very simple to use. Checking with Morgan on her thoughts.
•	Oct 06 2022		Tonya wanted to know how much processing fees would be charged to a Mastercard holder for a $2000.00 donation. I told her it was really hard to determine the exact amount that would be charged because there are so many variables but I suggested she just tell him 2% and that may or may not cover every penny of fees for that one transaction.
•	Feb 06 2023		Terminal would not power up, but when she was waiting on the phone transfer it came on.
•	-		User: Charlotte Goff -> Notes: TT - Ruth Pierce and she said that her old fashioned cash register system recently broke and she would like recommendations on a new cash drawer type system that is very simple to use. Checking with Morgan on her thoughts.
•	-		User: Charlotte Goff -> Notes: Tonya wanted to know how much processing fees would be charged to a Mastercard holder for a $2000.00 donation. I told her it was really hard to determine the exact amount that would be charged because there are so many variables but I suggested she just tell him 2% and that may or may not cover every penny of fees for that one transaction.
•	-		Terminal would not power up, but when she was waiting on the phone transfer it came on.
•	-		TT Tonya she is having comms issues when she tried to settle. The batch is too big to settle over dial (it hasn't batched for about a week) we tried connecting to ethernet but she doesn't have a cable. The terminal is going to offline when using dial. She will contact her phone carrier. I'm call Tricia to see if she can go there and assist.
•	-		TT Tricia walked her through a settlement. they are using ethernet to settle
•	-		TT Tonya, comms error we reset terminal and ran a transaction. She is going to call me in the AM if any issues
14	Summertime Blues Heat and AC	461084469694527	May 09 2023	ACTIVE	-	SBC	Aug 06 2020	30%	Merchant
	Address : 600 June Drive					Phone : 9013556267		Contact : Brian Little
•	Oct 06 2022		User: Morgan Withee -> Notes: Wants to switch to swipe simple. Had to add a one time set up fee of $25 and a gateway fee of $14.95 for this account. All is well
•	Oct 06 2022		User: Morgan Withee -> Notes: Sent out invoice for reader
•	Oct 06 2022		User: Mike Thomas -> Notes: TT Brian walked him through connecting card reader
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 350
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 175000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 15000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 10
•	-		User: Morgan Withee -> Notes: USA ePay with Dongle
•	-		User: Morgan Withee -> Notes: USA ePay with Dongle
•	-		User: Morgan Withee -> Notes: Auto batch 8:30 pm
•	-		User: Morgan Withee -> Notes: Wants to switch to swipe simple. Had to add a one time set up fee of $25 and a gateway fee of $14.95 for this account. All is well
•	-		User: Morgan Withee -> Notes: Sent out invoice for reader
•	-		User: Mike Thomas -> Notes: TT Brian walked him through connecting card reader
15	Somerville Glass	461084469695946	May 09 2023	ACTIVE	-	SBC	Sep 14 2021	30%	Merchant
	Address : 330 Sugarhill Dr					Phone : 901-496-9682		Contact : Landon Nance
•	Oct 06 2022		User: Mike Thomas -> Notes: Set up in Swipe Simple gave to Tricia to deliver
•	Oct 06 2022		User: Mike Thomas -> Notes: TT Tricia walked her through pairing Swipe Simple card reader
•	Oct 06 2022		Hasn't processed since 12/13/22 Tricia will call and then update us
•	Apr 11 2023		Tricia says that the merchant just hasn't had a credit card lately. He does want to keep his account open. Everybody has been paying by cash or by check
•	Jun 19 2023		TT Tricia all cards declined. Account was closed per TSYS. Kevin reactivated account.
•	-		User: Mike Thomas -> Notes: Set up Swipe Simple
•	-		User: Mike Thomas -> Notes: Password is Somglass
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 700.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 250000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 20000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: SBC - iBUXX - 3.95%; SwipeSimple Mobile App/dongle
•	-		User: Mike Thomas -> Notes: Set up in Swipe Simple gave to Tricia to deliver
•	-		User: Mike Thomas -> Notes: TT Tricia walked her through pairing Swipe Simple card reader
•	-		Hasn't processed since 12/13/22 Tricia will call and then update us
•	-		Tricia says that the merchant just hasn't had a credit card lately. He does want to keep his account open. Everybody has been paying by cash or by check
•	-		TT Tricia all cards declined. Account was closed per TSYS. Kevin reactivated account.
16	Snack and Vape	461084469699447	May 09 2023	ACTIVE	-	SBC	Apr 19 2022	30%	Merchant
	Address : 16315 Hwy 64					Phone : 901-230-0025		Contact : Amjad Salem
•	Oct 06 2022		User: Mike Thomas -> Notes: Downloaded PAX S80 and notified Tricia it was ready
•	Oct 06 2022		User: Morgan Withee -> Notes: The terminal did not have tap to pay enabled....had to walk tricia through correcting this and redownloading the terminal.
•	Oct 06 2022		User: Mike Thomas -> Notes: Programmed S80 with EBT. Tricia will pick up today
•	Apr 24 2023		Amjad called inquiring why he doesn't have a deposit for 4/19 and we told him about SBC having so technical issues on that day and told him that it batched out on 4/21 and that his deposit will be in the bank after lunch today 4/24
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 10.00
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 10000.00
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: SBC - Simple Buxx ; Pax s80 for now; Merchant will be applying for EBT and when he gets his FNS # and we get him set up we'll swap the Pax out for a Valor; Batch Time 7:00 Central
•	-		User: Mike Thomas -> Notes: Downloaded PAX S80 and notified Tricia it was ready
•	-		User: Morgan Withee -> Notes: The terminal did not have tap to pay enabled....had to walk tricia through correcting this and redownloading the terminal.
•	-		User: Mike Thomas -> Notes: Programmed S80 with EBT. Tricia will pick up today
•	-		Amjad called inquiring why he doesn't have a deposit for 4/19 and we told him about SBC having so technical issues on that day and told him that it batched out on 4/21 and that his deposit will be in the bank after lunch today 4/24
•	-		requested merchant's rate to be returned back to 2.55% for Qual and 3.25% for Mid / Non Qual. It had been raised by 0.05%
•	-		Amjad called about his deposits for Saturday, Sunday and Monday. Explained the issue to him and informed him that Saturday and Sunday deposits (3/16 & 3/17) were added together and sent Tuesday 3/19 and that Monday and Tuesday were added together and sent Wednesday.
17	RR Renovations	461084469697226	May 09 2023	CANC	Nov 04 2024	SBC	Jan 25 2022	30%	Merchant
	Address : 35 Bishop					Phone : 901-414-6914		Contact : Ryan Reams
•	Oct 06 2022		User: Morgan Withee -> Notes: SS Credentials: Username: reamsremodeling0@gmail.com Password: rEams@rE!nOv22
•	Oct 06 2022		User: Mike Thomas -> Notes: I talked to Ryan he says he just hasn't had cards as he mainly takes checks and cash. Tricia is reaching out to him also
•	Mar 15 2023		Hasn't processed since 1/25/22 Tricia says the owner wants to keep account open
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 5000
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 160000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 12000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 10
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Swipe Simple with Dongle; Batch time 6:00pm - NDF
•	-		User: Morgan Withee -> Notes: SS Credentials: Username: reamsremodeling0@gmail.com Password: rEams@rE!nOv22
•	-		User: Mike Thomas -> Notes: I talked to Ryan he says he just hasn't had cards as he mainly takes checks and cash. Tricia is reaching out to him also
•	-		Hasn't processed since 1/25/22 Tricia says the owner wants to keep account opn
•	-		Note from Conrad " RR RENOVATIONS/461084469697226, just returned December fees of $54.95, due to a closed checking account on file. No activity in at least 12 months – we will be closing the account today." I let Tricia know that we need to settle this balance.
•	-		Tricia told me that the bank will push this charge through and settle it with RR Renovations. However, Tricia let us know this a few months ago. I was unaware of this or do not remember it. I am not sure how this did not get pushed through back then. Tricia is going to get with the bank again to verify they will still do this. If they will I will have Conrad push this through again.
•	-		Cancelled USA ePay
18	Remodeling Solutions	461084469692884	May 09 2023	ACTIVE	-	SBC	Nov 05 2021	30%	Merchant
	Address : 1458 New Bethel Rd					Phone : 731-438-0450		Contact : Chris Conway
•	Oct 06 2022		User: Mike Thomas -> Notes: Set up Swipe Simple
•	Oct 06 2022		User: Charlotte Goff -> Notes: SBC - IBUXX; 3.95%; Mobile Application with Bluetooth dongle; Batch time 6:00 pm Central
•	Mar 15 2023		Hasn't processed since 4/25/22 Tricia will call owner and update us
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 4000
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 250000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 20000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX; 3.95%; Mobile Application with Bluetooth dongle; Batch time 6:00 pm Central
•	-		User: Mike Thomas -> Notes: Set up Swipe Simple
•	-		Hasn't processed since 4/25/22 Tricia will call owner and update us
•	Aug 15 2023		Per Morgan checked on account this morning looks like it was shut down because of inactivity. Called Kevin at SBC hw will reactivate or issue a new VAR. Issued a new VAR I had SS update the terminal number and TID# and advised Tricia
19	Oakland Tire and Service Center	461084469699463	May 09 2023	ACTIVE	-	SBC	Feb 09 2021	30%	Merchant
	Address : 15 Pierce Rd					Phone : 901-466-0122		Contact : Greg Getman
•	Oct 06 2022		User: Mike Thomas -> Notes: TT Ronnie turned on confirm cash discount in Broad POS
•	Oct 06 2022		User: Morgan Withee -> Notes: Helped their bookkeeper with reconciliation.
•	Oct 06 2022		User: Morgan Withee -> Notes: Account was billing incorrectly was billing at 3.95% (3.79) and we promised them 3.50% (3.38) Once it was brought to our attention we changed it to 3.38 to calculate the 3.50% properly - made this change on 11/16. I am calculating a refund for the overbilling from the start of their account. Will call back if they have any questions
•	Oct 06 2022		User: Morgan Withee -> Notes: Sent Linda and Elaina an email to get this refund processed.
•	Oct 06 2022		User: Morgan Withee -> Notes: Sent email to greg about refund: According to the contract there is a 30 day period that you all can bring any billing discrepancies to our attention. However I know that you and Tricia spoke about 3.5% and it written was on the pre-application. The processor has a strict policy and does not normally allow any refunds over a 30 day period on missed billing but I was able to get special approval for a 90-day refund. Where we fixed the billing in the month of November we will be refunding August September and October's misbilling of $1041.36.
•	Oct 06 2022		User: Charlotte Goff -> Notes: Elaine called and emailed on 1/27/22 and said that there were 6 days in December and 1 day in January(7 days total) where the fees were not being calculated correctly. I went over 2 days with her and I was able to make it come out within $.05 less of what is in Pioneer. She said that she normally takes the Register Sales amount and subtracts the deposit amount. I explained to her that she would not get the correct calculations by doing it that way. I told her to calculate 3% of the gross sales and then subtract that from the fees that were actually pulled out in Pioneer and that would be what she is paying. She insisted that that's not the way she calculates it and she was supposed to send me the numbers that she was using to calculate the fees for those 7 days. I still have not received anything from her as of yet.
•	Mar 01 2023		TT Greg, disabled debit and cash.
•	Jun 12 2023		Greg called and said that his terminal screen was completely blank. He has unplugged it and plugged it back in. He did say that he had pressed the power button and still didn't come on. I had him press the power button and hold it for a couple seconds then the terminal came back up.
•	-		User: Mike Thomas -> Notes: TT Ronnie turned on confirm cash discount in Broad POS
•	-		User: Morgan Withee -> Notes: Helped their bookeeper with reconcilation.
•	-		User: Morgan Withee -> Notes: Account was billing incorrectly was billing at 3.95% (3.79) and we promised them 3.50% (3.38) Once it was brought to our attention we changed it to 3.38 to calculate the 3.50% properly - made this change on 11/16. I am calculating a refund for the overbilling from the start of their account. Will call back if they have any questions
•	-		User: Morgan Withee -> Notes: Sent email to greg about refund: According to the contract there is a 30 day period that you all can bring any billing discrepancies to our attention. However I know that you and Tricia spoke about 3.5% and it written was on the pre-application. The processor has a strict policy and does not normally allow any refunds over a 30 day period on missed billing but I was able to get special approval for a 90-day refund. Where we fixed the billing in the month of November we will be refunding August September and October's misbilling of $1041.36.
•	-		User: Morgan Withee -> Notes: Sent Linda and Elaina an email to get this refund processed.
•	-		User: Charlotte Goff -> Notes: Elaine called and emailed on 1/27/22 and said that there were 6 days in December and 1 day in January(7 days total) where the fees were not being calculated correctly. I went over 2 days with her and I was able to make it come out within $.05 less of what is in Pioneer. She said that she normally takes the Register Sales amount and subtracts the deposit amount. I explained to her that she would not get the correct calculations by doing it that way. I told her to calculate 3% of the gross sales and then subtract that from the fees that were actually pulled out in Pioneer and that would be what she is paying. She insisted that that's not the way she calculates it and she was supposed to send me the numbers that she was using to calculate the fees for those 7 days. I still have not received anything from her as of yet.
•	-		TT Greg, disabled debit and cash.
•	-		Greg called and said that his terminal screen was completely blank. He has unplugged it and plugged it back in. He did say that he had pressed the power button and still didn't come on. I had him press the power button and hold it for a couple seconds then the terminal came back up.
20	Nana's Carry Out	461084469699213	May 09 2023	CANC	Nov 04 2024	SBC	Aug 11 2021	30%	Merchant
	Address : 3295 Hwy 138					Phone : 731-686-9531		Contact : Timothy Martin
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 10.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 250000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 10000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 1
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - $.59 per trans; Pax s80 - IP
•	-		User: Mike Thomas -> Notes: Downloaded PAX S80 and shipped FedEx ground tracking number 774510687688
•	-		User: Mike Thomas -> Notes: Shipped PAX S80 FedEx Express Saver tracking number 774560861828
•	-		User: Mike Thomas -> Notes: TT Mrs. Martin changed communication to dial...ran test working
•	-		User: Mike Thomas -> Notes: TT Tim Friday after hours mhe was having issues using dial...changed to ethernet
•	-		SBC cancelled account on 1/10/23 due to ACH rejects and inactivity
21	LaLimye' Ministries	461084469694754	May 09 2023	CANC	Nov 04 2024	SBC	Mar 21 2022	30%	Merchant
	Address : PO BOX 82					Phone : 901-831-2520		Contact : Catherine Hisky
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 250.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 300000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 25000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 100
•	-		User: Charlotte Goff -> Notes: SBC - Traditional - IC + 0.45% + $0.08; Fluidpay Gateway ; Batch time 6:00pm - IP; NDF
•	-		User: Charlotte Goff -> Notes: corrected address to 790 Yager Dr Moscow TN 38057
•	-		User: Charlotte Goff -> Notes: Changed business physical address back to 170 Huntington Dr Rossville TN 38066. The 790 Yager Dr address is the new address for the President - Catherine
22	L and L Rentals LLC	461084469698240	May 09 2023	ACTIVE	-	SBC	Jan 26 2021	30%	Merchant
	Address : 597 Mulberry Ave					Phone : 731-434-0107		Contact : Shannon Lambert
•	Oct 06 2022		User: Charlotte Goff -> Notes: TT - Shannon - she accidentally deleted the iProcess app from her phone and couldn't remember the name of it. She was able to reinstall the app but she couldn't remember her password. Morgan sent her the link to reset her password. She confirmed that she had the link before we hung up.
•	-		User: Charlotte Goff -> Notes: TT - Shannon - she accidentally deleted the iProcess app from her phone and couldn't remember the name of it. She was able to reinstall the app but she couldn't remember her password. Morgan sent her the link to reset her password. She confirmed that she had the link before we hung up.
23	Greg's Barber Shop	461084469694336	May 09 2023	ACTIVE	-	SBC	Jun 03 2021	30%	Merchant
	Address : 5225 Hwy 57					Phone : 9018509678		Contact : Greg Hathaway
•	Oct 06 2022		User: Mike Thomas -> Notes: Calle Greg and left a voicemail we need to know if his terminal is batching.
•	Oct 06 2022		User: Mike Thomas -> Notes: Tried to call Greg again voicemail full...will try again this afternoon
•	Oct 06 2022		User: Mike Thomas -> Notes: All batches have settled but need to ask Greg if he is turning term off because batches were not settled next day
•	Oct 06 2022		User: Mike Thomas -> Notes: Tried to call Greg again voicemail full.
•	Mar 14 2023		Merchant called inquiring to update his credit card machine was advised to transfer call to Charlotte.
•	Jun 21 2023		Merchant ran 8 transactions ranging from $100 - $600amounts on the same card ending in 4266. Looks to be like they are funding theirself but we can not be sure. Tricia is going to speak with them. Conrad has suspended the account until we know more. Merchant will owe $80.26 of backbilled interchange since he ran transactions over $20 and he is on $0.59. Transaction totals and interchange cost below: 200.59 $6.22 300.59 $9.27 100.59 $3.17 400.59 $12.32 300.59 $9.27 300.59 $9.27 600.59 $18.42 400.59 $12.32
•	-		User: Kamal Oghad -> Changed : AverageTicket FROM 0.00 TO 12.00
•	-		User: Kamal Oghad -> Changed : AnnualVolume FROM 0 TO 30000
•	-		User: Kamal Oghad -> Notes: SBC: iBuxx Pax S80 $0.59 Dial 7:00 pm
•	-		User: Mike Thomas -> Notes: Calle Greg and left a voicemail we need to know if his terminal is batching.
•	-		User: Mike Thomas -> Notes: Tried to call Greg again voicemail full...will try again this afternoon
•	-		User: Mike Thomas -> Notes: All batches have settled but need to ask Greg if he is turning term off because batches were not settled next day
•	-		User: Mike Thomas -> Notes: Tried to call Greg again voicemail full.
•	-		Merchant called inquiring to update his credit card machine was advised to transfer call to Charlotte.
•	-		Merchant ran 8 transactions ranging from $100 - $600amounts on the same card ending in 4266. Looks to be like they are funding theirself but we can not be sure. Tricia is going to speak with them. Conrad has suspended the account until we know more. Merchant will owe $80.26 of backbilled interchange since he ran transactions over $20 and he is on $0.59. Transaction totals and interchange cost below: 200.59 $6.22 300.59 $9.27 100.59 $3.17 400.59 $12.32 300.59 $9.27 300.59 $9.27 600.59 $18.42 400.59 $12.32
24	G and G Repair	461084469695559	May 09 2023	ACTIVE	-	SBC	May 05 2020	30%	Merchant
	Address : 3705 Jernigan Dr					Phone : 9014654680		Contact : Jay Glover
•	Oct 06 2022		User: Morgan Withee -> Notes: Spoke with Tricia she needed help switching her ibuxx termial from ethernet to dial. Conferenced in exadigm to get it switched over. Successful switch.
•	Oct 06 2022		User: Morgan Withee -> Notes: NX 1200 Terminal 0002 TID: 76241920 S/N: 1615X16356
•	-		User: Aimee Jones -> Changed : Swipe Percent FROM 0 TO 20
•	-		User: Aimee Jones -> Changed : TO Percent FROM 0 TO 80
•	-		User: Morgan Withee -> Notes: Spoke with Tricia she needed help switching her ibuxx termial from ethernet to dial. Conferenced in exadigm to get it switched over. Successful switch.
•	-		User: Morgan Withee -> Notes: NX 1200 Terminal 0002 TID: 76241920 S/N: 1615X16356
•	-		Updated mailing address due to returned mail.
25	Fayette Tire & Services	461084469695366	May 09 2023	ACTIVE	-	SBC	Nov 28 2022	30%	Merchant
	Address : 17595 Hwy 64					Phone : 901-465-6835		Contact : David Wilson
•	Jan 18 2023		SBC-Traditional-Valor 100-Pin Pad 300- Batch Time 7:00pm Central-IP
•	-		SBC-Traditional-Valor 100-Pin Pad 300- Batch Time 7:00pm Central-IP
26	Fayette Fire and Security	461084469692272	May 09 2023	ACTIVE	-	SBC	Jan 19 2021	30%	Merchant
	Address : 16600 Hwy 64					Phone : 901-870-6210		Contact : Ronnie Mcafee
•	Oct 06 2022		TT - Ronnie - he received an error on an e-check transactions he tried to run for $740.00. the error was exceeded max dollar amount for this merchant. Told him he would have to call his software people.
•	-		User: Charlotte Goff -> Notes: TT - Ronnie - he received an error on an e-check transactions he tried to run for $740.00. the error was exceeded max dollar amount for this merchant. Told him he would have to call his software people.
27	Fayette County Radiator	461084469699101	May 09 2023	ACTIVE	-	SBC	Jul 06 2020	30%	Merchant
	Address : 17360 Hwy 64					Phone : 9014660644		Contact : James McKinley
•	May 10 2023		SBC- IBUXX- 3.95%- Valor 100- IP- Batch time 6:00pm Central- NDF
•	May 16 2023		TT Travis wanted option to bypass cash discount turned on. Done
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 1000
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 180000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 15000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 85
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 15
•	-		User: Morgan Withee -> Notes: NX1200 Terminal 0002 TID:76460038 S/N: 2242X16356
•	-		Talked to James regarding a sale that he had hit the cancel button on because it was taking too long to go through. Sale amount was for 775.00 plus the fee for a total of $805.61. He said he got a "reversed" receipt after he hit cancel and he reran the transaction successfully. I confirmed that the cardholder was only charged once. He also wanted to know about the debit for $93.81 that hit his bank account. It was a chargeback from a cardholder that was an elderly lady and didn't understand that she had to pay the cash discount fee so she charged back only the 3.95% of the total sale. James said he wasn't going to worry about that and just let it go.
•	-		Talked to James about a chargeback for $936.64 from 8/3/23. It's charged back due to Fraud. He manually keyed in the card number because the customer called and wanted a radiator that he didn't have in stock and was going to have to order it. So he made the customer pay upfront. When the radiator came in the cardholder came in to pick it up and and signed the necessary receipts. I encouraged James to go ahead and send in what he's got, but told him that his chances of winning this chargeback are pretty slim since it was manually keyed in. I suggested additional safeguards for him as to ask for a DL and make sure the name on the DL matches the name on the bottom of the card and if it doesn't do not take the card. If the customer can't produce matching documentation, then do not release your product
•	Nov 02 2023		TT Tricia emailed her instructions to bypass CD fees on NX1200
28	Charlies Auto Parts and Hardware	461084469699169	May 09 2023	ACTIVE	Jul 21 2024	SBC	Jul 02 2020	30%	Merchant
	Address : 210 E Hwy 57					Phone : 7317646326		Contact : -
•	Oct 06 2022		User: Mike Thomas -> Notes: TT Charlie terminal not connecting to wifi...changed to ethernet...ran test....working
•	May 12 2023		Received a text from Tricia to call Mr. Charlie as he was having issues getting into Pioneer. Called and Charlie wanted me to speak to Tom. They were getting user has been deactivated. Called SBC and had them reactivate user id. Ended up having to delete user and set it back up again and I had to set the user's password myself (due to continuous user error on merchant's side) and then gave that password to Tom. He was finally able to get logged back in to Pioneer
•	Jun 19 2023		Received a text from Tricia asking me to call Mr. Charlie because the monthly report that he pulled from Pioneer wasn't showing totals on it. I called him and I'm thinking that it's the resolution on his computer that he can't see totals. So I emailed him his April and May statements and told him that Tricia would be by to see if she could get the resolution on his PC changed so he can see the totals.
•	Jul 14 2023		Received email from Tricia: "+1 (731) 764-6326 charlie needs assistance w/June the 8th report. Seems he can’t see anything from that day and doesn’t see it in deposits. I am guessing it was combined w/another day but he needs some sort of detail." I tried to give him a call but no one answered. Will try to call back again. I do show his deposits in our system so everything looks to be okay.
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 75
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 350000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 30000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 1
•	-		User: Morgan Withee -> Notes: NX1200 Terminal 0002 TID:76460038 S/N: 2242X16356
•	-		User: Charlotte Goff -> Notes: TT - Boyce - he said he was missing deposit from 8/9 of $104.03. Found 8/9 & 8/10 added together and deposit $412.16 was sent on 8/10.
•	-		User: Mike Thomas -> Notes: TT Charlie terminal not connecting to wifi...changed to ethernet...ran test....working
•	-		Received a text from Tricia to call Mr. Charlie as he was having issues getting into Pioneer. Called and Charlie wanted me to speak to Tom. They were getting user has been deactivated. Called SBC and had them reactivate user id. Ended up having to delete user and set it back up again and I had to set the user's password myself (due to continuous user error on merchant's side) and then gave that password to Tom. He was finally able to get logged back in to Pioneer
•	-		Received a text from Tricia asking me to call Mr. Charlie because the monthly report that he pulled from Pioneer wasn't showing totals on it. I called him and I'm thinking that it's the resolution on his computer that he can't see totals. So I emailed him his April and May statements and told him that Tricia would be by to see if she could get the resolution on his PC changed so he can see the totals.
•	-		Received email from Tricia: "+1 (731) 764-6326 charlie needs assistance w/June the 8th report. Seems he can’t see anything from that day and doesn’t see it in deposits. I am guessing it was combined w/another day but he needs some sort of detail." I tried to give him a call but no one answered. Will try to call back again. I do show his deposits in our system so everything looks to be okay.
•	-		TT Charlie terminal did not batch. His internet is down. he will call us to manual batch or just wait for the terminal to auto batch when internet is back up.
•	-		TT Charlie they lost power last night and now terminal will not connect. Had him try to reset term but still not working. H e will reset his router and call me back. We are replacing with VL100. We we ended up going back to Exadigmn after they accepted the fact it was an internet issue. Internet provider took care of the issue. Now working
•	-		Returned NX1200 SN: SN: 2242X16356 deleted file build in Nexgo
29	Better Surfaces	461084469693411	May 09 2023	ACTIVE	-	SBC	Sep 01 2020	30%	Merchant
	Address : 1105 Church St					Phone : 731-698-4486		Contact : Gina Conway
30	Peebles Monument	461084469697169	May 09 2023	CANC	Nov 04 2024	SBC	Nov 21 2022	30%	Merchant
	Address : 18020 hWY 64					Phone : 901-465-1848		Contact : Donna Anderson
•	Jan 20 2023		SBC - ELAVON CONVERSION - Traditional - Valor 100 - Batch 7:30pm - IP.
•	-		SBC - ELAVON CONVERSION - Traditional - Valor 100 - Batch 7:30pm - IP.
•	-		Donna called and wanted to confirm her deposits for September. She first gave me the incorrect MID from her traditional account. I did give her the new MID for her Cash Discount processing. We are showing only 1 batch from 9/6 for deposit amount of $225.03 She confirmed she did get the deposit.
•	-		Switched to IBUXX - new MID 461084469698610

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