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Overrides who receive partial commission on all of Fayette County Radiator Accounts
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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Nov 02 2023 12:00 AM Nov 02 2023 Mike Thomas TT Tricia emailed her instructions to bypass CD fees on NX1200 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Aug 22 2023 12:00 AM Charlotte Groff Talked to James about a chargeback for $936.64 from 8/3/23. It's charged back due to Fraud. He manually keyed in the card number because the customer called and wanted a radiator that he didn't have in stock and was going to have to order it. So he made the customer pay upfront. When the radiator came in the cardholder came in to pick it up and and signed the necessary receipts. I encouraged James to go ahead and send in what he's got, but told him that his chances of winning this chargeback are pretty slim since it was manually keyed in. I suggested additional safeguards for him as to ask for a DL and make sure the name on the DL matches the name on the bottom of the card and if it doesn't do not take the card. If the customer can't produce matching documentation, then do not release your product Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM Talked to James regarding a sale that he had hit the cancel button on because it was taking too long to go through. Sale amount was for 775.00 plus the fee for a total of $805.61. He said he got a "reversed" receipt after he hit cancel and he reran the transaction successfully. I confirmed that the cardholder was only charged once. He also wanted to know about the debit for $93.81 that hit his bank account. It was a chargeback from a cardholder that was an elderly lady and didn't understand that she had to pay the cash discount fee so she charged back only the 3.95% of the total sale. James said he wasn't going to worry about that and just let it go. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: NX1200 Terminal 0002 TID:76460038 S/N: 2242X16356 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : TO Percent FROM 0 TO 15 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 85 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 15000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 180000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 1000 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 May 16 2023 12:00 AM May 16 2023 Mike Thomas TT Travis wanted option to bypass cash discount turned on. Done Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 May 10 2023 12:00 AM May 10 2023 Jennifer Blanchard SBC- IBUXX- 3.95%- Valor 100- IP- Batch time 6:00pm Central- NDF Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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