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Agents who receive partial commission on all of Kennett National Bank Accounts (Overrides Default) Delete Overrides

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override Is Merchant
1	Smoker's Choice & More	434437461883	May 09 2023	CANC	Jun 05 2024	-	-	-	Merchant
	Address : -					Phone : 573-717-1232		Contact : Arlen Hobbs
•	-		User: Mike Thomas -> Notes: ASR to add Hypercom T7PLUS
•	-		User: Lindsay Felker -> Notes: Dealt with this account on Thursday as well as last Saturday; reprogrammed terminal last Saturday- worked fine; arlon called on thursday and said that they are losing money as the machine is not working. I told him I re-programmed the machine with his son Brandon present on Saturday. I told him to call if anymore issues; assumed all was well; Arlon called me Thursday and asked why I hadn't done anything about the machine. He said it quit working sometime last Saturday; I had rec'd no call or anything. I went there and worked on terminal, but it did not work. Mike requested ASR to change to t7plus. I explained to Brandon that terminal would be overnighted and would have to be programmed once the ASR was complete. Gave him Mike's number to program. However, ASR was not ready and Mike talked to him and let him know. Got a call at 7:30am this morning and was in Nashville on a trip. Arlon left message very angry. I checked with Mike and no coding still. I called Paymentech and did get coding. Mike called Arlon and downloaded machine.
•	-		User: Lindsay Felker -> Notes: To clear any confusion in the prior note, the machine was succesfully downloaded and fixed last saturday as I went and did it. I ran tests and everything. Apparently terminal went down later that same day and noone notified myself or Mike or the the office. they were without all that time and I had no idea. Re-iterated, that I have to be called or we don't know there is a problem.
2	Brown's Grocery	434361111884	May 09 2023	CANC	Jun 05 2024	-	-	-	Merchant
	Address : -					Phone : 573-359-6304		Contact : Stell
•	-		User: Mike Thomas from Tech Support - Notes: TT Lindsay (rep) walked her through Geti download.
3	Glen Sain Chev Cad & Buick	444221512882	May 09 2023	CANC	Jun 24 2024	-	-	-	Merchant
	Address : 1607 Independence Avenue					Phone : 573-888-1972		Contact : Lisa Harbrueger
4	End Zone LLC	434371354888	May 09 2023	CANC	Jun 05 2024	-	-	-	Merchant
	Address : -					Phone : 5738886334		Contact : Jeff Morgan
•	-		User: Mike Thomas from Tech Support - Notes: Mailed welcome kit.
•	-		User: Lindsay Felker from - Notes: Need to cancel; closed; I sent Raj an e-mail yesterday to please cancel with no Early Term Fee.
5	Westside Package	434363543886	May 09 2023	CANC	Jun 05 2024	-	-	-	Merchant
	Address : -					Phone : 573-888-0790		Contact : Terry Crawford
•	-		User: Mike Thomas from Tech Support - Notes: TT Lindsay (rep) walked her through download for terminal 001.
•	-		User: Mike Thomas from Tech Support - Notes: TT Lindsay (rep) walked her through download for terminal 002.
•	-		User: Lindsay Felker from - Notes: Sandra called yesterday morning at 8:30am; said the couldn't get batch report; paper had been changed in the Hypercom and it wasn't printing; had her do function 71 enter to enable printer; I had to call Paymentech and get their totals; She called me tonight and some guy was in from Hawaii and was charged 4 times Friday night; needs me there first thing when they open in the morning at 8am.
•	-		User: Lindsay Felker from - Notes: Helped Sanda and Terry out this morning; had to do 4 refunds for $26.25. Also needs another batch report. Paymentech wll send to the office via fax. Received one but it was the wrong date.
•	-		User: Lindsay Felker from - Notes: Sandra called last night and I missed her call b/c I was asleep. I called her 2 times on cell: 344-6012 this morning and can't get her; She doesn't have voicemail; I called the store and talked to the lady working there; she said she will make sure Sandra or Terry call me when they get in. Left my cell number
•	-		User: Lindsay Felker from - Notes: Downloading and delivering new t7plus to them today after it downloads. That is what Sandra had asked for on Thursday. S/N-700000236723
•	-		User: Lindsay Felker from - Notes: Sandra called and printer was disable. Had her do a function 71 then enter. Helped her refund a card she had charged twice due to printer not working. Card was David's so all resolved!
•	-		User: lindsaybank from Operations - Notes: One of the machines is not batching; I walked Terry through a manual batch; it was successful; I called Paymentech to see if anything is going on their end or what we need to do. Initialize button and enter should fix it.
•	-		User: lindsay Jones -> Notes: Neither T7Plus working per Sandra. Going to go check and see what it is.
•	-		User: lindsay Jones -> Notes: Phone line issue on both terminals; I checked both and we kept trying so Sandra and Terry called ATT. Apparently lightening caused an intermittent problem.
•	-		User: Kay Arpin -> Notes: mailed letter with business cards to call and activate new terminals for upgrade

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Vantiv

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Rise CC

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Rise PCS

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Elavon

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Tesla FD

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FDR - Concord

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MAG

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Test

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istream

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