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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override / Is Merchant
1	SherNutrition	461084215303935	Apr 08 2025	CANC	Apr 08 2025	SBC	Apr 08 2025	25%	Merchant
	Address : 520 19th Street West, Jasper, AL, USA					Phone : 205-754-7437		Contact : Sherri Gilbert
•	-		SBC - IBUXX - 3.95 - EF60/RevUp - $29.95/mo per Dee
•	-		Received email from Kim Wilson regarding the billing of this account. I submitted a request to cancel the merchant account and issue a refund of $89.90 to cover April, May and June. Refund should hit their bank account on 6/25/25
•	-		emailed Kim Wilson a FedEx Return label so that she can send their equipment back to us.
2	Wine Down on Main	461084215978461	Apr 08 2025	ACTIVE	May 12 2025	SBC	Apr 08 2025	25%	Merchant
	Address : 520 19th Street West, Jasper, AL, USA					Phone : 205-265-2122		Contact : Sherri Gilbert
•	-		SBC - IBUXX - 3.95% - EF60/ RevUp - $29.95/month per Dee - Batch time 11:59pm -
•	-		Kim called, she stated she was looking for a kitchen printer and a standalone terminal to go with the EF60. Informed her of the pricing of the second terminal and that we currently do not have kitchen printer capabilities with Revup. Stated that a receipt printer could be used however due to it being usb and bluetooth depending on the distance it may not work.
•	-		Spoke to Kim, merchant/Kim did not know that they will not receive deposits on weekends/bank holidays. Merchant was wondering then where their deposit was today (Monday). I explained to Kim that once SBC sends the deposit out it has to go through avenues to get to the merchant's bank. Also that they should receive the deposit by 4PM CST and if they do not to let us know as then there may be an actual issue. Sent merchant their trace number for today's deposit.
•	-		Spoke to Jennifer/Holley who spoke with the merchant. They have requested to be set up with a Ipad - P1 - USB Printer - P8 w/SIM all with Revup.
•	-		Spoke to Holley, upon more conversation I have sent her Clover pricing and what the merchant is looking for.
3	Enjoy Health food Inc	520005027241	Feb 24 2025	CANC	Feb 25 2025	Vantiv	Feb 24 2025	25.00%	Merchant
	Address : 1608 Hwy 78					Phone : 205-384-4372		Contact : Andrew Milstead
•	-		Change of ownership. Son bought the business from mother. Vantiv - IC Plus - reprogram existing Valor
•	-		spoke to Andrew to let him know that his account has been approved and he said he wants to do the re-download to switch to his MID on Thursday, 2/27/25 at 8:00am
•	-		Asked Andrew to let him Mother know that we need a letter from her giving her MID and Tax ID requesting that her merchant account be closed. He's going to call her when we hung up and get her to send that over.
•	-		Resent Valor user information
4	Guthries of Homewood	566800003532983	May 09 2023	CANC	May 30 2025	Rev19 - AFS FD	Feb 21 2023	25.00%	Merchant
	Address : 341 Palisades Boulevard					Phone : 12057835800		Contact : Alan Parks
•	-		emailed AFS Cancellation form to Kim Wilson so she can get it to old owner. Merchant sold their business and new owner is going with Heartland.
•	-		received signed cancellation request form for AFS. Forwarded the form to [email protected]. Cancelling account
•	-		Called AFS / Rev 19 at 8:56AM and spoke to Carlos. I explained the the merchant sold his business and closed his checking account, but he still owes $155 in fees from some transactions that were processed in January. He wants to pay the money he owes but no one can tell us how to go about doing that. This morning when I spoke to Carlos, he said that he would have to check with his manager when she comes in and he would call me back. He never called back. So this afternoon I called them again.....ended up in a long queue of "no agents available' and after about 20 minutes I was pushed to a voicemail telling me to leave a detailed message and a phone number. I left my name and phone number and also the merchant's name and MID and details about the $155 still owed and he wants to pay it.
5	Big Guys Express Car Wash	8035048654	May 09 2023	CANC	Jun 26 2024	-	-	25%	-
	Address : -					Phone : 205-295-5596		Contact : Jeff Guthrie
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 15.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 75000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 6250
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
6	Derailed Performance	461084469698027	May 09 2023	CANC	Jun 27 2025	SBC	-	25%	Merchant
	Address : 707 19th Street West					Phone : 205-388-1497		Contact : Lee Getter
•	-		User: Charlotte Goff -> Notes: Received note from SBC saying that November fees rejected their bank account. We've not received the SBC cancel request form back from them but SBC has cancelled their account anyway as they are now in collections.
•	-		User: Charlotte Goff -> Notes: Reagan and Lee Getter called late yesterday afternoon (10/31/22) to say that they are closing their business and asked if there was a quick way that they could remove the monthly billing from all of their customers before it is processed for November's billing. I called Swipe Simple and the only quick way to prevent November charges is to either inactivate all of the scheduled payments or to close out their account on Swipe Simple. I checked back with the merchant to make sure that they had no plans on processing any more transactions and they said no. So they decided to go with the option of going ahead and closing out their account on Swipe Simple. I was able to get that done before 5:00pm close of business. I sent Lee Getter the SBC Cancellation Request form to sign as well. Waiting to get the SBC form back before cancelling him in this system and on SBC
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 100
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 36000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 10
7	Big Guys Express Carwash	497220450884	May 09 2023	CANC	Jun 26 2024	-	-	25%	-
	Address : 2979 Viking Drive					Phone : 2052955596		Contact : Jeff Guthrie
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 10.00
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 75000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 6200
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Pennye McAnulty -> Notes: Emailed PCS to have account cancelled. PCS sent a form for the merchant to complete. Sent merchant cancellation form.
8	Walker Recovery Center	461084469694553	May 09 2023	ACTIVE	-	SBC	Aug 10 2021	25%	Merchant
	Address : 2195 N Airport Rd					Phone : 205-221-1799		Contact : Pam John
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 17.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 10000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 10
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; 2 Exadigm 1200s - one with WiFi Stick; IP - Batch out 6:00pm
•	-		User: Charlotte Goff -> Notes: Changed Status to Approved uploaded signed contract and VAR sheet and added MID
•	-		User: Mike Thomas -> Notes: Shipped terminals 2 day delivery
•	-		User: Morgan Withee -> Notes: Wants a refund for January. Put in SR for refund as their terminal was not shipped out until Feb.
•	-		User: Mike Thomas -> Notes: TT Nick set up both terminals and walked him through all transactions...all successful!
•	-		User: Mike Thomas -> Notes: TT Nick gave him step by step instructions to turn off password and to turn off auto settle
•	-		User: Mike Thomas -> Notes: TT Lisa waklked her and merchant through a sale and void
•	-		User: Mike Thomas -> Notes: User m Password A123456 SN: 8820X16355
•	-		TT Ashley trird to rerun two cards that were run on 6/30 they were both declined she will call customers for another form of payment
9	Patriot Jacks Land Worx Inc	461084469698289	May 09 2023	ACTIVE	-	SBC	Jan 21 2022	25.00%	Merchant
	Address : 1171 Harrison Shipman Rd					Phone : 2054353448		Contact : Shane or Laura Owen
10	Marion County Treatment Center	461084469694695	May 09 2023	CANC	Jun 27 2025	SBC	Aug 10 2021	25.00%	Merchant
	Address : 1879 Military St S					Phone : 205-921-3799		Contact : Pam John
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 16.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 450000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 38000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX; 3.95%; Pax s80; IP; Batch: 6:00pm
•	-		User: Mike Thomas -> Notes: Downloaded PAX S80 shipped FedEx ground tracking number 774498643022
•	-		User: Mike Thomas -> Notes: TT Sarah walked her through setting up terminal and walked her through a transaction...all working. She also wanted to know how to settle if they wanted to settle early...gave her instructions
•	-		User: Mike Thomas -> Notes: TT Sarah had a question concerning debit....advised her to run everything as credit because of iBUXX
•	-		User: Mike Thomas -> Notes: TT Sarah need totals from Saturday 2/26/22
•	-		Sarah Cook from Marion County Treatment Center called in at 10:50am returning a call from Mike, said he was trying to update her machine. Mike was on a call so I took a message and passed it to Mike as soon as he got off the phone with another customer.
•	-		TT Sarah disabled debit on PAX S80
•	-		TT Merchant terminal not communicating with internet. Tried resetting the terminal but didn't work. Merchant is going to reset the router and call back if they need further assistance
•	-		Will not read chip cards, requested new VAR to replace
•	-		shipped replacement S80
•	Oct 31 2023		TT Renee, she is not getting an internet connection, she will have her IT person check the internet and call us back.
•	-		Kim Wilson texted me and asked me to send her a cancellation form for this merchant. I emailed it to Kim's Impact email address and let her know that we can not cancel the account until we receive the equipment back.
•	-		Received equipment and signed cancellation request back from merchant. Submitted request to SBC. Cancelling account.
11	Guthries of Homewood	461084469695960	May 09 2023	CANC	Jun 27 2025	SBC	Aug 07 2021	25.00%	Merchant
	Address : PO Box 59769					Phone : 205-783-5800		Contact : Alan Savage Parks
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 12.50
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 869400
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 72450
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 1
•	-		User: Charlotte Goff -> Changed : B2C FROM 0 TO 100
•	-		User: Charlotte Goff -> Notes: MP - Kim Wilson; SBC - Traditional; Data Cap Gateway - Par Software; IP; Batch Time 11pm CST; No Tip Edit needed - fast food restaurant
•	-		User: Emily Karawadra -> Notes: Var needs to go to [email protected] Spoke to Ray at BR they will setup the datacap. They will work with customer on implemenation
•	-		User: Mike Thomas -> Notes: Merchant down after 200 transactions Emily got her contact at SBC to correct the file. Called their software man and had the store run a test...now working.
•	-		User: Charlotte Goff -> Notes: TT- Alan - he was wanting to know why a deposit didn't post to his account until 8:00 pm as it normally posts around 4 pm. I confirmed with Linda that the deposits are normally sent out around 1 pm but no later than 2 pm. Alan also wanted to know when his fees would be taken out. Told him between 3rd - 6th of the next month and that it would come as a separate debit to his account.
•	-		User: Morgan Withee -> Notes: Bank account was hacked needs to get his DDA changed. I got the signed form and bank letter back I am sending this to Linda now.
•	-		User: Morgan Withee -> Changed : DDANumber FROM 1000592081 TO 1000651436
•	-		Order new Lane 300 terminal to get Apple pay. DC TSYS Lane 3000S/N: 3011087727548336KTK: Datacap Static KTKBDK - PIN: Tsys - Synovus TDESKSI/DID: 5B0345/A09BC DataCap LoaderSerial: 27548336RBA: 7.80.01-0042Encryption Type: Voltage TEP2Keys Found: Key 1: VOLTAGETEP2Â Voltage TEP2Â Key2: FFFF5B0345 VoltageTEP2Â Â Slot 0Key Designations: Key 1: UNKNOWNÂ Key 2: UNKNOWN
•	-		Closed and moved this account to AFS
12	Family Health Associates PC	520003691134	May 09 2023	ACTIVE	Jul 21 2024	Vantiv	Jul 22 2019	25.00%	Merchant
	Address : 801 20TH AVE EAST					Phone : 205-384-9004		Contact : Mittie McAdams
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 180000.00
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 15000.00
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Mike Thomas -> Notes: Downloaded and shipped VX520 SN: 803-231-4820 Dial
•	-		User: Mike Thomas -> Notes: TT merchant walked her through a reprint and explained the uses of the purple keys on VX520
•	-		User: Mike Thomas -> Notes: Changed auto settle to 11:00 pm
•	-		User: Emily Karawadra -> Notes: Requested 08/19 Statement. Also requested access to iQ sent mrs.mittie a link to set up her account.
•	-		User: Emily Karawadra -> Notes: Sent mrs mittie training video for iq
•	-		User: Mike Thomas -> Notes: TT Margret she needed to know if a transaction went through for $13.00. I confirmed it did. She had a power failure recovery error.
•	-		User: Aimee Jones -> Notes: Mittie called to set up IQ. She has been locked out.
•	-		User: Aimee Jones -> Notes: I re-registered the merchant in IQ.
•	-		User: Mike Thomas -> Notes: Replaced defective terminal with SN: 332-917-063
•	-		User: Mike Thomas -> Notes: TT Margoret turned auto settle back on. Emailed her transactions from 4/15/20
•	-		User: Morgan Withee -> Notes: I spoke with Mittie yesterday to help her with a missing transaction on her batch report. The transaction was for 3 dollars. It was run around 2 pm and there were other transactions run after this one. So it is odd that it didnt print on report. For some reason it is in IQ but it is not on the batch report that printed out. I called into tech support to try to figure out why this occurred but no one could tell me much besides it was a glitch. I will call Mittie today to let me know if she notices this again so I can research further.
•	-		User: Morgan Withee -> Notes: Tried to call Mittie but got her voicemail. Told her to call me back when she is free.
•	-		User: Morgan Withee -> Notes: attached settlement report without 3 dollar transaction for reference later.
•	-		User: Mike Thomas -> Notes: Needed copy of 5/27/2021 transactions emailed
•	-		User: Emily Karawadra -> Notes: called in getting lost carrier transferred to Mike
•	-		User: Mike Thomas -> Notes: Lost carrier walked them through a settlement....working....ran test transaction....working.
•	-		User: Mike Thomas -> Notes: Called Margaret to check on ethernet decision....left message....will call back later today if I don't hear back from her.
•	-		User: Mike Thomas -> Notes: TT Margaret she said the decision makers want to stay with dial... but will make final decision by tomorrow. Terminal is not working on dial.
•	-		User: Mike Thomas -> Notes: TT Margaret did full download to update terminal
•	-		User: Mike Thomas -> Notes: We ran a test transaction on dial after update...went through.
13	Enjoy Health food Inc	520003812192	May 09 2023	ACTIVE	Mar 20 2025	Vantiv	Oct 29 2019	25.00%	Merchant
	Address : 1608 Hwy 78					Phone : 205-384-4372		Contact : Wynelle Milstead
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 100.00
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 274.00
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 220.00
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Kay Arpin -> Changed : TO Percent FROM 0 TO 10
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 274 TO 274,000
•	-		User: Mike Thomas -> Notes: emailed invoice for VX805
•	-		User: Mike Thomas -> Notes: Gave Marty VX805 Pin pad after having it added yo profile. SN: 332-424-779
•	-		User: Aimee Jones -> Notes: Winelle called for a statement
•	-		User: Mike Thomas -> Notes: TT Denise gave her full card numbers for two refunds
•	-		User: Aimee Jones -> Notes: Needs to verify if a transaction was processed.
•	-		User: Aimee Jones -> Notes: We contacted Vantiv merchant services. Only one transaction went through.
•	-		User: Mike Thomas -> Notes: May return VX805 pin pad. Gave her shipping address.
•	-		User: Morgan Withee -> Notes: Received VX805 back from merchant with a note that says return for credit. We do not do credits for used terminals. We will not be refunding if merchant calls to ask for refund
•	-		User: Dee Karawadra -> Notes: Merchant called in looking for refund on pin pad she mailed back in. Told her I would submit request for refund from Morgan. EK Also is on dial and will call in to setup ethernet
•	-		User: Morgan Withee -> Notes: Wynellecalled looking for her refund for the pin pad she sent it. I let her know hers was the one that got stuck in the returned ach. I will send out ach today totaling $184.85 going into account ending in 9383
•	-		User: Mike Thomas -> Notes: TT Denise power recovery error....cleared now working
•	-		TT Denise power recovery error....cleared now working. Will replace with used VL100
•	-		TT Denise, walked her through a transaction and a refund on new VL100
•	-		TT Denise cards from a local bank not going through. Per Valor and WorldPay this is A Mastercard rejection. They sent the following reply: Transactions are declined by the Mastercard network with the generic denial reason. looks as though they can manually enter these cards but not swipe or chip. They say the PAN is only eligible for signature debit.
•	-		Wynelle called and said that she is selling the business to her son and needed to know what needs to happen to get him set up. I emailed her a pre-app so that he can complete it with his EIN, contact info, etc. Once received back we will set up a new account and reprogram the existing terminal with the new MID.
•	-		received cancellation letter from Wynelle and sent it to WP ISO Support group for cancelling. They gave SR SR62082798 SR#62082806.
14	Crazy Bob's Cafe	461084469692273	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 220 Mark Lund Rd					Phone : 205-255-6661		Contact : Bobby Morgan
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 18.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 23000.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 11000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 1
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Exadigm NX1200 - IP - Batch out 8:00pm; Tip at time of sale.
•	-		User: Mike Thomas -> Notes: Returned Kaila call to help with terminal asked me to call back in 10 minutes I did and got voicemail left message for her to call me at her convenience
•	-		User: Mike Thomas -> Notes: TT Kaila had a couple of questions that I answered
•	-		User: Charlotte Goff -> Notes: emailed Bobby the Pioneer QRG - iBUXX.
•	-		User: Mike Thomas -> Notes: TT Kaila was getting declined offline....was set to wifi changed back to ethernet
•	-		User: Mike Thomas -> Notes: TT Merchant thinks she did 2 refunds on 3/23 instead of sales. She will research and call us if needed Monday
•	-		received email from SBC (Ayana) that they are closing this account due to inactivity and rejected ACHs. Merchant never responded to my email from Sept to send the signed cancellation form nor his equipment back

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