Support Ticket
| Sr. No. | Ticket ID | Subject | Merchants | Category | Department | Related to | Source | Duration | Status | Created | Updated | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1. | 6571820 | Receipt for Chargeback | Grand Junction Quick Stop | Other | Employee | Agent : Patricia Wright | 0 Hrs 15 Min |
Resolved/Closed | 07/25/2025 06:03 PM | 07/25/2025 08:40 PM | 
|
|
| 2. | 7640821 | Refund $62.17 card ending in 1486 | Joes Pizza of Centralia | Transaction Research | Employee | Agent : Joey RP Trupiano | 0 Hrs 15 Min |
Resolved/Closed | 07/23/2025 05:27 PM | 07/23/2025 05:28 PM |
|
|
| 3. | 2647809 | Monthly Reports | B & B HVAC | Statement Request | Employee | Agent : Holly Chopra | 0 Hrs 0 Min |
Resolved/Closed | 07/22/2025 07:24 PM | 07/22/2025 07:26 PM |
|
|
| 4. | 2549063 | Test | Loom Test | Other | Employee | Agent : Charlotte Groff | 0 Hrs 15 Min |
Cancelled | 07/15/2025 06:44 PM | 07/15/2025 07:26 PM |
|
|
| 5. | 5284710 | Merchant Rate | Just-4-U Transit | Other | Employee | Agent : Daniel Garedew | 0 Hrs 15 Min |
Resolved/Closed | 07/15/2025 05:52 PM | 07/15/2025 05:53 PM |
|
|
| 6. | 3921805 | Advised which locations were in compliance | - | Specific Issue | Employee | Agent : Patricia Wright | 0 Hrs 15 Min |
Resolved/Closed | 07/14/2025 05:24 PM | 07/14/2025 05:26 PM |
|
|
| 7. | 7150632 | PCI | - | Specific Issue | Employee | Agent : Patricia Wright | 0 Hrs 15 Min |
Resolved/Closed | 07/14/2025 05:23 PM | 07/14/2025 05:27 PM |
|
|
| 8. | 8731652 | test - please Ignore | Test | Other | Employee | Agent : krishna tiwari | Web | - Hrs - Min |
Open | 07/14/2025 09:36 AM | 07/14/2025 09:36 AM |
|
| 9. | 9841327 | Turned on QSR $25.00 | Stuffy's Frosty Jug | Equipment Issue | Employee | Agent : Travis Smith | 0 Hrs 15 Min |
Resolved/Closed | 07/10/2025 04:36 PM | 07/10/2025 04:39 PM |
|
|
| 10. | 7653049 | Email Update of Service Request | KSD GENERATOR SOLUTIONS LLC | Other | Employee | Agent : Cole Estilette | 1 Hrs 15 Min |
Resolved/Closed | 07/09/2025 09:19 PM | 07/09/2025 09:22 PM |
|
|
| 11. | 2435069 | Cancellation | - | Cancellation Request | Employee | Agent : Patricia Wright | 1 Hrs 15 Min |
Resolved/Closed | 07/09/2025 08:32 PM | 07/09/2025 08:33 PM |
|
|
| 12. | 9204586 | June Statement | Shaws Bar B Que INC | Statement Request | Employee | Agent : Holley Shirley | 1 Hrs 15 Min |
Resolved/Closed | 07/09/2025 08:13 PM | 07/09/2025 08:25 PM |
|
|
| 13. | 6172480 | Advised Neil they can't adjust tips after batching | The Effing Taco Truck | Transaction Research | Employee | Agent : Neil Luallen | 0 Hrs 15 Min |
Resolved/Closed | 07/09/2025 08:03 PM | 07/09/2025 08:05 PM |
|
|
| 14. | 7629104 | Can't process manually | - | Equipment Issue | Employee | Agent : Patricia Wright | 0 Hrs 15 Min |
Resolved/Closed | 07/09/2025 08:00 PM | 07/09/2025 08:04 PM |
|
|
| 15. | 1732045 | Statement Request | GoodManWashing LLC | Statement Request | Employee | Agent : Morgan Withee | 0 Hrs 15 Min |
Open | 07/09/2025 07:54 PM | 07/09/2025 07:54 PM |
|
|
| 16. | 1947583 | Funding Questions | Connell Body Shop | Transaction Research | Exec | Agent : Keith Barlow | Phone | 4 Hrs 0 Min |
Open | 07/09/2025 07:52 PM | 07/09/2025 07:52 PM |
|
| 17. | 0834265 | ACH Test | 501 CLUB | Specific Issue | Employee | Agent : Emily Karawadra | Phone | 0 Hrs 0 Min |
Open | 07/09/2025 07:51 PM | 07/09/2025 07:51 PM |
|
| 18. | 1236450 | TESTING | 501 CLUB | Specific Issue | COO | Agent : Emily Karawadra | 0 Hrs 0 Min |
Open | 06/07/2025 02:06 PM | 07/09/2025 07:49 PM |
|
|
| 19. | 7593481 | Need 3DS on NMI | Beacon Audit Solutions | Specific Issue | COO | Agent : Rishi Chopra | 0 Hrs - Min |
Open | 06/03/2025 01:36 PM | 06/03/2025 01:36 PM |
|
|
| 20. | 1375246 | account not processing | Bank of Arlington | Specific Issue | COO | Agent : Patricia Wright | 1 Hrs - Min |
Open | 06/03/2025 01:35 PM | 06/03/2025 01:35 PM |
|
|
| 21. | 5603421 | Test | Beacon Audit Solutions (NMI) | Request | COO | Agent : Rishi Chopra | 0 Hrs - Min |
Open | 06/02/2025 02:05 AM | 06/02/2025 02:05 AM |
|
|
| 22. | 5781403 | test case | Impact Test | Request | COO | Agent : Patricia Wright | Web | - Hrs - Min |
Open | 05/24/2025 02:54 PM | 05/24/2025 02:54 PM |
|
| 23. | 9615240 | Hibernate Account | - | Request | Employee | Agent : Daniel Garedew | 0 Hrs - Min |
Open | 05/08/2025 03:19 PM | 05/08/2025 03:19 PM |
|
|
| 24. | 8276049 | wifi | - | Specific Issue | COO | Agent : Molli Swiderski | 0 Hrs - Min |
Open | 05/03/2025 04:21 PM | 05/03/2025 04:21 PM |
|
|
| 25. | 3685197 | Test | - | Specific Issue | COO | Agent : Patricia Wright | Web | 0 Hrs - Min |
Open | 04/15/2025 09:23 AM | 04/15/2025 09:23 AM |
|
| 26. | 2830719 | Testing | IMPACT PAYSYSTEM 3 | Cancellation Request | Exec | Agent : Emily Karawadra | 0 Hrs - Min |
Open | 04/01/2025 02:24 PM | 04/01/2025 02:24 PM |
|
|
| 27. | 9620731 | Test | RevUp POS | Specific Issue | Employee | Agent : Emily Karawadra | 0 Hrs - Min |
Resolved/Closed | 03/19/2025 06:17 PM | 03/24/2025 04:46 PM |
|
|
| 28. | 4326501 | reseller pricing | - | Specific Issue | COO | Agent : Cole Estilette | 0 Hrs - Min |
Open | 03/19/2025 04:35 PM | 03/19/2025 04:35 PM |
|
|
| 29. | 9627501 | William Fonner splits | - | Request | Employee | Agent : In House | 0 Hrs - Min |
Resolved/Closed | 03/19/2025 04:34 PM | 03/19/2025 04:47 PM |
|
|
| 30. | 6147589 | invoice not found | - | Specific Issue | COO | Agent : Patricia Wright | 0 Hrs - Min |
Resolved/Closed | 03/11/2025 07:11 AM | 03/19/2025 04:25 PM |
|
|
| 31. | 7368429 | email for biiling | - | Specific Issue | COO | Agent : Test Agent | 0 Hrs - Min |
Open | 03/11/2025 06:43 AM | 03/11/2025 06:43 AM |
|
|
| 32. | 5126974 | Test email billing | - | Request | Employee | Agent : Test Agent | 0 Hrs - Min |
Open | 03/11/2025 06:41 AM | 03/11/2025 06:42 AM |
|
|
| 33. | 9580736 | Merchant Has Been Cancelled | Sharon Brown | Cancellation Request | Employee | Agent : Tim Renfroe | 0 Hrs - Min |
Resolved/Closed | 02/21/2025 06:18 PM | 02/21/2025 07:41 PM |
|
|
| 34. | 2973016 | need statements | Consignit Used Cars | Request | Employee | Agent : Patricia Wright | 0 Hrs - Min |
Resolved/Closed | 02/21/2025 04:42 PM | 02/21/2025 05:22 PM |
|
|
| 35. | 3285470 | Done- Anna question sigis | RELATIONAL IMPACT MINISTRIES | Question | Employee | Agent : Cole Estilette | 0 Hrs - Min |
Open | 02/21/2025 02:26 PM | 02/21/2025 02:26 PM |
|
|
| 36. | 4867019 | TEST - Sold business - new owner need to take over | Test of Link Submission | Specific Issue | Employee | Agent : Charlotte Groff | Phone | 1 Hrs - Min |
Resolved/Closed | 02/11/2025 09:56 PM | 02/11/2025 10:20 PM |
|
| 37. | 2487961 | TEST - Terminal down | Bussett Legal Group llc | Equipment Issue | Employee | Agent : Bret and Darla Glenn | Phone | 1 Hrs - Min |
Open | 02/11/2025 09:38 PM | 02/14/2025 11:36 PM |
|
| 38. | 5021486 | TEST Were deposits Late | Test of Link Submission | Specific Issue | Employee | Agent : Charlotte Groff | 0 Hrs - Min |
Resolved/Closed | 02/07/2025 09:24 PM | 02/11/2025 09:27 PM |
|
|
| 39. | 5608291 | TEST- URGENT | Test of Link Submission | Bank Account Change | Employee | Agent : Charlotte Groff | 0 Hrs - Min |
Open | 02/07/2025 09:09 PM | 02/07/2025 09:09 PM |
|
|
| 40. | 5286931 | Testing | - | Request | Employee | Agent : Keith Barlow | 0 Hrs - Min |
Open | 02/07/2025 05:13 PM | 02/07/2025 05:13 PM |
|
|
| 41. | 5639214 | Test Dee 1 | IMPACT PAYSYSTEM | Request | Employee | Agent : Dee Karawadra | 0 Hrs - Min |
Open | 02/07/2025 03:23 PM | 02/07/2025 03:23 PM |
|
|
| 42. | 2547961 | Dee Is Testing | IMPACT PAYSYSTEM | Request | Employee | Agent : Dee Karawadra | Phone | 1 Hrs - Min |
Open | 02/03/2025 05:03 PM | 02/04/2025 07:38 PM |
|
| 43. | 0293416 | test | - | Specific Issue | Employee | Agent : Test Agent | 3 Hrs - Min |
Resolved/Closed | 02/03/2025 02:43 PM | 02/07/2025 08:35 AM |
|
|
| 44. | 1208794 | Need help to setup the Mailbox. | - | Specific Issue | Employee | Agent : Test Agent | 4 Hrs - Min |
Resolved/Closed | 02/02/2025 03:06 PM | 02/02/2025 03:15 PM |
|
|
| 45. | 3261908 | test category issue | - | Specific Issue | Employee | Agent : Patricia Wright | Web | 0 Hrs - Min |
In Progress | 01/25/2025 09:17 AM | 01/28/2025 10:53 AM |
|
| 46. | 9136705 | TEST - Missing Deposits | Heavy Duty Diesel Group US | Specific Issue | Employee | Agent : Cheri Hansen | Phone | 1 Hrs - Min |
Open | 01/09/2025 04:18 PM | 02/03/2025 02:32 PM |
|
| 47. | 2906358 | test ach update | ADVANCED AUTO GLASS | Request | Employee | Agent : Mike Thomas | Phone | 2 Hrs - Min |
Open | 01/07/2025 10:53 PM | 01/07/2025 10:53 PM |
|
| 48. | 6204175 | Test Dee 1 | IMPACT PAYSYSTEM | Specific Issue | Employee | Agent : Dee Karawadra | 1 Hrs - Min |
Open | 01/07/2025 12:36 AM | 01/07/2025 12:36 AM |
|
|
| 49. | 8426109 | Change Bank Account | 57 Nutrition Stop | Bank Account Change | Employee | Agent : Charlotte Groff | Web | 0 Hrs - Min |
Open | 12/17/2024 02:57 PM | 12/17/2024 03:29 PM |
|
| 50. | 1759682 | Change of bank account | Morgan's Bakery | Bank Account Change | Employee | Agent : Morgan Withee | 0 Hrs - Min |
Open | 12/16/2024 08:58 PM | 12/16/2024 09:01 PM |
|
|
| 51. | 8294716 | Merchant wants last statement | Turnage Grocery | Request | Employee | Agent : Charlotte Groff | Web | 0 Hrs - Min |
Open | 12/13/2024 09:11 PM | 12/14/2024 02:48 PM |
|
| 52. | 7412083 | Test Bank account change needed | Smithville Quick Stop | Specific Issue | Employee | Agent : Cliff and June Hamblin | Chat | 0 Hrs - Min |
Open | 12/12/2024 09:08 PM | 12/12/2024 09:09 PM |
|
| 53. | 2691857 | TEST - Deposit Missing | Halls Car Care | Specific Issue | Employee | Agent : Keith Barlow | Phone | 0 Hrs - Min |
Resolved/Closed | 12/12/2024 07:54 PM | 12/12/2024 09:06 PM |
|
| 54. | 2986437 | More marketing brochures | - | Specific Issue | Employee | Agent : Cindy Swords | 0 Hrs - Min |
In Progress | 12/12/2024 05:37 PM | 12/12/2024 07:52 PM |
|
|
| 55. | 0491728 | Change of Address | Heavy Duty Diesel Group US | Request | COO | Agent : Cheri Hansen | Phone | 0 Hrs - Min |
Open | 12/12/2024 04:26 PM | 12/12/2024 04:30 PM |
|
| 56. | 7480652 | Monthly statement | Wholesale Flooring of McNairy LLC | Question | Employee | Agent : Charlotte Groff | Web | 0 Hrs - Min |
In Progress | 12/12/2024 04:11 PM | 12/14/2024 02:48 PM |
|
| 57. | 0862147 | Terminal issue | Turnage Grocery | Specific Issue | Employee | Agent : Charlotte Groff | Phone | 0 Hrs - Min |
Open | 12/12/2024 03:42 PM | 12/12/2024 03:51 PM |
|
| 58. | 5987623 | Testing functionality | RevUp POS | Question | Employee,Exec | Agent : Emily Karawadra | Chat | 0 Hrs - Min |
Open | 09/11/2024 05:05 AM | 11/22/2024 01:41 AM |
|
| 59. | 8032469 | 1099 | - | Request | Employee,Exec | Agent : Todd Combs | Web | 0 Hrs - Min |
Open | 08/15/2024 05:32 PM | 12/14/2024 02:48 PM |
|
| 60. | 6932701 | test | - | Specific Issue | Employee | Agent : Charlotte Groff | 0 Hrs 0 Min |
Resolved/Closed | 08/08/2024 06:59 PM | 07/14/2025 07:00 AM |
|
|
| 61. | 3984026 | Residual payment | - | Specific Issue | Employee | Agent : Todd Combs | Web | 0 Hrs - Min |
Resolved/Closed | 04/10/2024 01:21 PM | 12/14/2024 02:48 PM |
|
| 62. | 0619587 | MyReportHub March Merchant | - | Question | COO | Agent : Dev Nain | Web | 0 Hrs - Min |
Resolved/Closed | 04/05/2024 03:09 PM | 12/14/2024 02:48 PM |
|
| 63. | 1735408 | Active Accounts which have been closed | - | Specific Issue | COO | Agent : Todd Combs | Web | 0 Hrs - Min |
Resolved/Closed | 04/01/2024 05:38 PM | 12/14/2024 02:48 PM |
|
| 64. | 5782310 | Residual Report | - | Specific Issue | COO | Agent : Todd Combs | Web | 0 Hrs - Min |
Resolved/Closed | 02/08/2024 06:16 PM | 12/14/2024 02:48 PM |
|
| 65. | 4571208 | Level 2 and level 3 optimization for Ramco | - | Request | Employee | Agent : Todd Combs | Web | 0 Hrs - Min |
Resolved/Closed | 02/08/2024 06:15 PM | 12/14/2024 02:48 PM |
|
| 66. | 6904135 | Commission % on Grab and Go Market | - | Specific Issue | Employee | Agent : Todd Combs | Web | 0 Hrs - Min |
Resolved/Closed | 02/08/2024 06:12 PM | 12/14/2024 02:48 PM |
|