Not to my knowledge or we would’ve been flooded with calls. Just seeing this
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Sat, Jun 28, 2025 at 5:51?PM Neil Luallen
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 06/22/2025 for $2,645.68.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Service request status for your merchant,
MID :520004898758 - RESTORATION PROS
Contact Name : CHARLES DOUCET JR
Contact Phone : 337-2101270
has been updated. Please see details below.
28-JUN-25 - SR #62564596 - MERCHANT ADDRESS UPDATE
SERV
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 06/22/2025 for $2,645.68.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Hi Holley,
Unfortunately the DejapayPro was a one time deal and we don't currently offer that. It'll have to be SkyTab or Clover.
On Fri, Jun 27, 2025 at 12:06?PM holleyshirley1 via Support wrote:
This guy is still working
This guy is still working on opening a business in about a month. We priced him for SkyTab but since talking with Trish I’m wanting to get something processed on the Dejavoo Pay Pro. He needs 2 pos (I know he can buy iPads for this) and 2 kitchen printers
Good morning. I listed the incorrect months....the refund should begin with July 2024 according to the Sales Agent. I've attached a document from the merchant's bank account showing the amounts to include. I've highlighted those amounts in yellow.
O
Good morning Valued partner,
I am following up on previously sent email. Our research team needs you to confirm and approve to proceed.
Thanks
Nicole Hausfeld
Sales Operations Coordinator
ISO
T: +877.822.1260
E: ISO_Client_Services@Worl
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 06/22/2025 for $2,645.68.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Service request status for your merchant,
MID :520004898758 - RESTORATION PROS
Contact Name : CHARLES DOUCET JR
Contact Phone : 337-2101270
has been updated. Please see details below.
26-JUN-25 - SR #62564782 - MERCHANT ADDRESS UPDATE
SERV
Oh....good. I was unaware that Clover posted those.
On Thu, Jun 26, 2025 at 11:24?AM rishi Chopra wrote:
I found it on clover thanks
Sent from my iPhone
On Jun 26, 2025, at 11:23?AM, Emily Karawadra
To my knowledge, the only place you can get the 1099k is from Pioneer. SBC has stated that they will not be emailing any 1099s. Also, please note that Pioneer will not work on a cell phone. It has to be on a laptop or a desktop computer.
On Thu, Jun
I found it on clover thanks
Sent from my iPhone
On Jun 26, 2025, at 11:23?AM, Emily Karawadra wrote:
?
Team can someone assist Rishi?
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Thanks.
Site ID - 2147184
Dba Hampton Inn
Legal - Twin Peaks LLC
1138 Beach Blvd, Biloxi, MS 39530
Below is also a snip-it from my email I sent yesterday. Do we need to open a ticket with Fiserv?
Brittany Guess
General Manager
Hamp
Ok Brittany,
Let me email fusebox. Can you confirm site id is in subject?
Alex please email me the priority address and dba and inn code thank you.
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN
Hey Molli,
I'll check to see if we have any and what their options would be.
Thank you!
On Thu, Jun 26, 2025 at 8:10?AM Molli Swiderski wrote:
Triple M Ministries just asked me about getting 2 more dongles.
He currently owns
Good morning,
I just checked and I see the transaction authorizations, however I still do not see a settlement record for those transactions from the 20th.
On Thu, Jun 26, 2025 at 12:52?AM Emily Karawadra wrote:
We hopeful to s
Service request status for your merchant,
MID :520004898758 - RESTORATION PROS
Contact Name : CHARLES DOUCET JR
Contact Phone : 337-2101270
has been updated. Please see details below.
26-JUN-25 - SR #62563148 - MERCHANT ADDRESS UPDATE
SERV
Service request status for your merchant,
MID :520004898758 - RESTORATION PROS
Contact Name : CHARLES DOUCET JR
Contact Phone : 337-2101270
has been updated. Please see details below.
26-JUN-25 - SR #62563150 - MERCHANT ADDRESS UPDATE
SERV
We hopeful to see the batch in the morning. Charlotte will check and send you batch detail. Let’s cross our fingers it batched in the night or first thing in the morning.
If not we will discuss next steps.
Emily Karawadra
Chief Operating Officer
I
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 06/22/2025 for $2,645.68.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Ticket # C-29454310 with Elavon. They said they have a master ticket open because apparently a lot of properties had this same issue for the same date.
They also said I need to call Fiserv and open a ticket? Assuming this is another middle man but not
It appears that I no longer have a drop down to initiate a new service request from my login (T1137R025).
I only can view.
If I'm overlooking it, please give me a call and help me find it. ?
If this is no longer available in my access, please assist
A service request in NPCrm will suffice for that.
On Wed, Jun 25, 2025 at 3:45?PM 'Anna Bourgeois' via Support wrote:
Hello there, what do we need to do to update the Address on a Vantiv account?
Is this something that req
Hello there, what do we need to do to update the Address on a Vantiv account?
Is this something that requires a form or just a service request in npcrm?
Anna Bourgeois
Co-Founder & Vice President
Vaulted Security, LLC
Phone: 337-210-
We are being told by Elavon that the batch is confirmed. I will call and get a ticket number. Would you be able to help escalate?
We have another Hampton propery dealing with the same issue, and Elavon isn't helping much. They do not use impact pay as
Also - Brittany, if you haven't already called Elavon / Fusebox to ask about the batch, we would recommend doing that. According to what I'm looking at, the batch has not been received.
On Wed, Jun 25, 2025 at 2:50?PM Charlotte Groff
Alex-
Yes and you should be able to get a fiserve Nashville of buypass var for this. See what firstdata/ fiserv can be used in fluidpay. We can’t move it SBC declined it. Please. Then communicate to Rishi.
Alex see paay contact below you will have to
I've looked in Business Track / Clientline as well and I see the same as you do Brittany - I see the authorizations, but no settlement record for them.
On Wed, Jun 25, 2025 at 2:16?PM Emily Karawadra wrote:
Yes! We can check
Yes! We can check to see if it batched. I copied Charlotte on here so she can research for you.
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-601-0032
www.impactpays.com
--------
Dear Impact PaySystems,
Mike Thomas ([email protected]) has created a new user on iPOSPays portal.
User details :
Name - Jatin Kumar
Email - [email protected]
If you have any questions or need assistance, our support team is here to h
Hi Andrew
Please see Key information below:
API Private Key Information : D6W6GH2RV4E3NXKGRd4R6D7bX45qeBJq
Key ID: 14533214
Public Tokenization Key : Mf5M3U-GKS4jE-vjK5dg-694t47
Key ID: 14533216
eCheck API Key: J7drrH46RJSsXzRM9YgP3nt4
Christmas in July is here! Now is your chance to get ahead of the holiday rush and take advantage of this special offer.
It might still be summer, but now is the time to get prepared for the busiest shopping season of the year and have and the most pop
Ok for seasonal equipment moving forward.. we’re going to start to charge. For Dejavoo we do t have liners just swipe simple.
Going forward I prefer they buy equipment we can suspend the monthly fee.
Otherwise we will need to add on a $50 per mont
Ok here you go!
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Mon, Jun 23, 2025 at 8:57?AM Mike Thomas wrote:
Sorry David I still can't get the full card number re
SherNutrition is still active as we have never received the equipment that we shipped to her back in our office yet. We have to get the equipment back before we can cancel a merchant's account.
On Tue, Jun 24, 2025 at 2:49?PM kimberly wilson
Your merchants can now add and tokenize ACH bank accounts for their customers, right from the My Customers screen. Just click Add Bank, pick a TPN, and voilà—ACH is ready to roll.
?
?
Add Bank (ACH) Now in My Customers
?
To our valued partner
Saving documents and merchant data in ISOHub all looks to be working on my end. I'll still keep an eye out for bugs/errors.
The submitting to MAG and SBC videos are on Loom and are shared. Please let me know if you need me to change/redo/correct anythi
“Laissez les bon temps router”
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Tue, Jun 24, 2025 at 8:22?AM Emily Karawadra wrote:
Ok Mike it’s meant to do in between
Ok Mike it’s meant to do in between your downloads etc.. any down time should be used in updating our system. We’re all pitching in! Thanks
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-
I have a couple of downloads to do but should be done with them today or tomorrow
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Tue, Jun 24, 2025 at 6:23?AM Emily Karawadra
If you need this information for NMI Alex can help.
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-601-0032
www.impactpays.com
On Tue, Jun 24, 2025 at 12:00?PM Nav Modhwadiya
Team! We are touching base! We are in Cannes France today! With time zone differences please email me or chat on Google!
Any issues you need help on please reply back.
A few items I’m aware of
Saving on documents and merchant data- Alex and Kamal
Hi Andrew,
I have checked your site and am unable to find any ecom plugins installed on your site. Could you please elaborate a bit more about what you are trying to set up with NMI?
However, if you want to start e-commerce with the NMI Plugin, then
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
First National Bank of Eastern Arkansas
The last deposit was made on 06/18/2025 for $900.00.
Log in to CoPilot
Questions?
Contact us at info@teslapaymen
Alex work with Nav on what shopping cart you need a VAR For their account.
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-601-0032
www.impactpays.com
On Mon, Jun 23, 2025
Good Afternoon,
In NMI this is the only information regarding API information. Where are you needing this information from?
Thank you!
On Fri, Jun 20, 2025 at 3:26?PM DEE KARAWADRA wrote:
Hi Andrew - alexj can help get that for
Here you go!
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Mon, Jun 23, 2025 at 12:42?PM Mike Thomas wrote:
I’m actually doing it right now! Will send photos in ju
I’m actually doing it right now! Will send photos in just a bit
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Mon, Jun 23, 2025 at 12:41?PM Kyle Betts wrote:
Hello,
Dear Impact PaySystems,
Mike Thomas ([email protected]) has created a new user on iPOSPays portal.
User details :
Name - Heath Rion
Email - [email protected]
If you have any questions or need assistance, our support team is here
I have added back in the monthly fee for Triple M and confirmed that they are still active. They're ready to go.
On Mon, Jun 23, 2025 at 7:43?AM Molli Swiderski wrote:
Triple M Ministries is a seasonal merchant that sells fireworks
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
First National Bank of Eastern Arkansas
The last deposit was made on 06/18/2025 for $900.00.
Log in to CoPilot
Questions?
Contact us at info@teslapaymen
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
First National Bank of Eastern Arkansas
The last deposit was made on 06/18/2025 for $900.00.
SSSS STEAKHOUSE
The last deposit was made on 06/15/2025 for $3
Which location is this
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Sat, Jun 21, 2025 at 1:21?PM Mike Thomas wrote:
Yes I’ll take care of it Monday
Mike Thomas
Yes I’ll take care of it Monday
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Sat, Jun 21, 2025 at 7:55?AM David McMahan wrote:
Hi Mike,
More PDQ incompetence. Thi
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 06/15/2025 for $3,103.94.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Good Afternoon Alexander,
Thank you for our response, we have provided it to validation team.
Thank you,
Sylvia Vargas
Sales Ops Coordinator
ISO
T: +1.877.822.1260
E: [email protected]
From: Alexander Wilkins
Hi Andrew - alexj can help get that for you no problem.
Alex- can you help with this?
Best Regards,
Dee Karawadra
Impact Pays
On Fri, Jun 20, 2025 at 10:18?PM Andrew Hunt wrote:
Hi Dee,
Can you help with ge
Good Afternoon,
This was a test application. Please cancel this account.
Thank you!
On Fri, Jun 20, 2025 at 2:25?PM 'ISO_Client_Services (WP)' via Support wrote:
Good Afternoon Valued Sales Partner,
We are currently wor
Good Afternoon Valued Sales Partner,
We are currently working on MID: 520005090467 we have to Pend this validation for the reasons below:
1. MPA is not given in the scanned documents, kindly confirm.
**Please provide an MPA**
‘
Thank you,
Sy
Dear Impact PaySystems,
Mike Thomas ([email protected]) has created a new user on iPOSPays portal.
User details :
Name - Ashley Eaves
Email - [email protected]
If you have any questions or need assistance, our support team
Cash registers pick the MID, and the terminal does the rest—no toggling, no confusion, just clean reconciliation.
?
?
June 2025
New features, enhancements, and bug fixes
?
?
?
NEW FEATURES
?
?
?
Multi-MID Magic Now on SPIn-Connecte
Support- Please reach out to Brittany first thing this morning, And copy me on it.
Best Regards,
Dee Karawadra
Impact Pays
On Fri, Jun 20, 2025 at 2:11?PM Brittany Hanlon wrote:
Good Morning,
I was lookin
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 06/15/2025 for $3,103.94.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Service request status for your merchant,
MID :520001932663 - ALVIN E LONG AMERICAN LEGION POS
Contact Name : SCOTT J FEESE
Contact Phone : 570-7581565
has been updated. Please see details below.
19-JUN-25 - SR #62545726 - TERMINAL UPDATE
We are closed today but I’ll check it out tomorrow
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Thu, Jun 19, 2025 at 11:10?AM Kyle Betts wrote:
Hello, please reimbu
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 06/15/2025 for $3,103.94.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Yes I will! Look at the agreements on file. Only special pricing is Advanced payments. Harley financial is standard pricing. Only discuss after MNDA PJEASE.
Alex can get you access to folders
Emily Karawadra
Chief Operating Officer
Impact PaySyste
I've had one person call this afternoon and will have Shital send him the NDA. But, I'm confident that he will call back and want to discuss terms and pricing. Will you please share that info with us so that I can have that conversation with him when he
Did you click admin login? Orange?
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-601-0032
www.impactpays.com
On Wed, Jun 18, 2025 at 2:43?PM Mike Thomas wro
Me also
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Wed, Jun 18, 2025 at 3:15?PM Charlotte Groff wrote:
Yes.
On Wed, Jun 18, 2025 at 3:01?PM Emily Karawadra
Yes.
On Wed, Jun 18, 2025 at 3:01?PM Emily Karawadra wrote:
Did you click admin login? Orange?
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-601-0032
www.im
I also got the same message when I tried logging in as them!
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Wed, Jun 18, 2025 at 2:41?PM Emily Karawadra wrote:
Hmmm
Hmmm ok i copied and pasted them . I will verify next login and share!!
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-601-0032
www.impactpays.com
On Wed, Jun 18, 2025 at 2:39?PM
Video watched and each active client domain / user / pswd has been saved. When I tried to login as CPS to their domain, using the username and pswd in our Notes for them, I got invalid credentials. I asked Alex to also try to make sure I wasn't doing an
Team see our demo. This will be shared if a nda is signed while I am gone. You can request this from Shital if someone needs it.
Alex savel
Overview of ISO Hub: Enhancing Agent and Merchant Management for Retail ISOs - Watch Video
In this demo,
See below how to help our isohub clients if they call in for assistance. Please act like you know what your talking about. Dont say I don't handle this.... put on hold get help. I suggest taking time to login and save each clients domain and login for f
Guys in an effort to keep us all on same page here is a video for our isohub clients. I will be sending out more details later. Just so you know what next steps are and how to assist.
Alex save under isohub videos - template tutorial for staff only
No worries, thank you!
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Wed, Jun 18, 2025 at 10:54?AM Kyle Betts wrote:
Please disregard, customer was not double charged.
Christmas in July is here! Now is your chance to get ahead of the holiday rush and take advantage of this special offer.
It might still be summer, but now is the time to get prepared for the busiest shopping season of the year and have and the most pop
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
First National Bank of Eastern Arkansas
The last deposit was made on 06/13/2025 for $850.00.
Log in to CoPilot
Questions?
Contact us at info@teslapaymen
Hi again ImpactPay!
It’s Connor Bruce, your very own Reorders Specialist from Valutec!
With Father’s Day behind us, and Holiday Season coming faster than
ever, now is the best time to get your inventory ready to go. If we want
to get a jumpstart
I am so sorry not again. I hate to say I have other clients on Freedom pay having same issue with Visual Matrix.
We’re using fusebox by Elavon and having same issue. Let me reach out to my contact. Also can you verify Visual Matrix is working the ticket?
2PM EST (1PM CST for me) would be perfect and a call would be best!
Thank you!
On Tue, Jun 17, 2025 at 11:16?AM John Hagan wrote:
Hey Alex,
I am free now but can also have time at 2PM ET. Let me know which you prefer, and I c
Hey John,
It's good to meet you! Anytime this afternoon works for me to discuss anything we need to!
Thank you!
On Tue, Jun 17, 2025 at 10:49?AM John Hagan wrote:
Hi Emily and Alex!
It’s a pleasure to meet you both. Alex –
Dear Impact PaySystems,
Mike Thomas ([email protected]) has created a new user on iPOSPays portal.
User details :
Name - Mandy Vergara
Email - [email protected]
If you have any questions or need assistance, our support team is he
Mike one of our Holiday Inn locations need access to chargebacks. Actually all our locations do. How do we set them up and all others with access to this reporting. See below an email from a location.
Also we need access to the chargebacks. Did you ev
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
First National Bank of Eastern Arkansas
The last deposit was made on 06/13/2025 for $850.00.
Log in to CoPilot
Questions?
Contact us at info@teslapaymen
Dear Valued Dejavoo Systems Customer,
Attached please find your Invoice.
We kindly ask our customers to refer to our banking information from this point forward. Should you have any questions or have any difficulty with the attached new bank informa
We do not have the EIN number on this account. I can't enter it unless you share that information with me.
On Fri, Jun 13, 2025 at 11:36?AM Jelena Drinjak wrote:
Yes, Can You please enter it on the form.
Thank You!
Dear Impact PaySystems,
Mike Thomas ([email protected]) has created a new user on iPOSPays portal.
User details :
Name - Stephanie Graham
Email - [email protected]
If you have any questions or need assistance, our support team is here
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 06/08/2025 for $2,590.11.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 06/08/2025 for $2,590.11.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Taken care of!
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Fri, Jun 13, 2025 at 3:50?PM Mike Thomas wrote:
I will I was by the programming table
Mike Thomas
I will I was by the programming table
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Fri, Jun 13, 2025 at 3:49?PM Emily Karawadra wrote:
Anyone reach out?
Emily K
Anyone reach out?
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-601-0032
www.impactpays.com
On Fri, Jun 13, 2025 at 3:38?PM 'Notify ValorPos' via Support
Dear Impact PaySystem LLC,
Your Merchant Old Town Hall & Cafe raised a new TICKET regarding subject "HARDWARE" on Dated:06/13/25 04:38 PM (EST) for EPID:2306802830(Device1).
Ticket Id :85439
Ticket Created by :Charlene Coburn
Description :"(901) 475
Watched the video
On Fri, Jun 13, 2025 at 1:32?PM Alexander Wilkinson wrote:
Just finished watching the video.
On Fri, Jun 13, 2025 at 12:52?PM Emily Karawadra wrote:
Team my new way to train will
Just finished watching the video.
On Fri, Jun 13, 2025 at 12:52?PM Emily Karawadra wrote:
Team my new way to train will be via this new method especially while I travel! I want to be sure were all on the same page and you get t
I have viewed the video
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Fri, Jun 13, 2025 at 12:52?PM Emily Karawadra wrote:
Team my new way to train will be via this n
Team my new way to train will be via this new method especially while I travel! I want to be sure were all on the same page and you get trained on our new system as we get new features. Also to ensure all functionality is there as we test it all out!
I just popped the unit in the mail for you guys. See attached image with tracking number. Thanks again for allowing me to test it in our use case.
Anna Bourgeois
Co-Founder & Vice President
Vaulted Security, LLC
Phone: 337-210-4272
Email: anna@
Dear Valued Dejavoo Systems Customer,
Attached please find your Invoice.
We kindly ask our customers to refer to our banking information from this point forward. Should you have any questions or have any difficulty with the attached new bank informa
I noticed on the form that the merchant's TIN is missing. I have had WorldPay refuse to accept the form because that TIN number was missing. If you have it on file, I can enter it on the form for you.
On Fri, Jun 13, 2025 at 11:06?AM Jelena Drinjak <
Hello,?
As a valued FedEx One Rate® Special Pricing program customer, we wanted to make you aware of upcoming rate changes affecting your account.
In our ongoing commitment to deliver exceptional service, FedEx is announcing a rate change for the Fe
Service request status for your merchant,
MID :520000161603 - LANSING ROY LAW FIRM
Contact Name : KEVIN PAYSINGER
Contact Phone : 904-3910031
has been updated. Please see details below.
22-MAY-25 - SR #62433184 - TERMINAL UPDATE
SERVICE RE
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 05/18/2025 for $2,996.98.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Looks good, please proceed.
On Wed, May 21, 2025 at 5:58 PM Alexander Wilkinson wrote:
Good Afternoon,
Below is the pricing for SBC so we can get NMI setup for the Expedia Cards.
Interchange +
Qualified 2.55%
Mid Qu
I will send that his way!
Best Regards,
Maya Karawadra
Marketing Manager
T: (901) 601-0032
E: [email protected]
W: www.impactpays.com
Impact PaySystems| Impact Payment Partners
1164 Vickery Lane Suite 200 Cordova, TN 38016
The i
Best Regards,
Dee Karawadra
Impact Pays
On Wed, May 21, 2025 at 1:52 PM WP_RSC ISO Service Managers wrote:
Dee,
I have confirmed per AMEX on the Prohibited Categories: Bankruptcy Services is not
Just mail a check to the address below if that works..
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-601-0032
www.impactpays.com
On Wed, May 21, 2025 at 1:59 PM 'Cydney Griffin'
Can I just have a routing number and account number to ACH you a payment? AP is asking.
This is the error I get when I try to pay it:
From: [email protected]
Sent: Friday, May 16, 2025 2:50 PM
To: Cydney Griffin
Hi Cydney - I was just going back through some emails and noticed that you asked "Penny" to see if she could pay the invoice, but I don't see a Penny copied on the list of recipients on the email thread.....
On Mon, May 19, 2025 at 2:04 PM Cydney Griff
Hey David I see this transaction twice, one on 5/15 and one on 5/16. Do I need to refund one or both? Please advise
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Wed, May 21, 2025 at 7:49 AM
Activation links have been sent to all emails
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Wed, May 21, 2025 at 9:39 AM Tricia Wright wrote:
Should have included
Dear Impact PaySystems,
Mike Thomas ([email protected]) has created a new user on iPOSPays portal.
User details :
Name - Marcy Blanchard
Email - [email protected]
If you have any questions or need assistance, our support team is her
Dejavoo Release Notes | News of the latest features and updates from Dejavoo. April 2025
 
 
April 2025
New features, enhancements, and bug fixes
 
 
 
NEW FEATURES
 
 
 
New Look, Faster Payments
Say hello to a faster, cleane
Yes I’ll take care of it
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Tue, May 20, 2025 at 9:10 PM David McMahan wrote:
Hi Mike,
We had Internet/phone issues this
At Merrick Bank, our clients are at the center of everything we do. When you partner with us, you’ll have a team of experts available to create a specialized program and help you along the way.
Top Merchant Acquirer in the U.S.
20+ Years in the Industry
Gotcha! I was wondering why
Thank you sir
Anna Bourgeois
Co-Founder & Vice President
Vaulted Security, LLC
Phone: 337-210-4272
Email: [email protected]
Website: www.vaultedsecurity.com
________________________________
From: Kamal Ogha
Hi Anna,
When you set to tracked and quantity is 0, it takes it as out of stock so it won’t show. Setting it to “Not tracked†will solve this.
On May 20, 2025, at 8:27 PM, Anna Bourgeois wrote:

Hi Kamal,
We imported 7
Hi Kamal,
We imported 751 items, but we only see a small portion on the pos. I have force closed twice.
I noticed through a test that it is only SHOWING on the POS the items that are listed as "Not Tracked".
I tested this successfully with 2 for $5 B
lol, such a strange process. Ok, that is good to know! I appreciate you!
Angel, let’s add these notes to our support guide.
Anna Bourgeois
Co-Founder & Vice President
Vaulted Security, LLC
Phone: 337-210-4272
Email: [email protected]
Websi
WorldPay has a direct number for DDA changes. The number that I always call is: 888-750-6256.
Their process for changing DDA is not carved in stone. Some days I'll call them - ALWAYS with the merchant conferenced in - and the process will be very ea
We had a rough time talking with Vantiv to handle a bank account change. It was super long and they were very combative with sharing information we needed from the client with Angel. What is the process that you guys are following for Vantiv bank account
Hi Alex Wilkinson,
You have successfully deleted the below Zoom meeting.
Meeting ID: 857 8899 1667
Topic: Alex Wilkinson's Zoom Meeting
Time: May 20, 2025 10:30 AM Central Time (US and Canada)
If you want to recover this meeting, please go to R
Service request status for your merchant,
MID :520004417536 - HOMER SKELTON FORD SERVICE
Contact Name : MICHELLE CHAPMAN
Contact Phone : 662-8908875
has been updated. Please see details below.
20-MAY-25 - SR #62420572 - TERMINAL UPDATE
SER
I'll take care of this.
On Mon, May 19, 2025 at 5:12 PM DEE KARAWADRA wrote:
Best Regards,
Dee Karawadra
Impact Pays
---------- Forwarded message ---------
From: WP_RSC ISO Service Managers
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
First National Bank of Eastern Arkansas
The last deposit was made on 05/16/2025 for $1,060.00.
Log in to CoPilot
Questions?
Contact us at info@teslapaym
Best Regards,
Dee Karawadra
Impact Pays
---------- Forwarded message ---------
From: WP_RSC ISO Service Managers
Date: Mon, May 19, 2025 at 4:45 PM
Subject: ACTION NEEDED AMEX OB/DBA LANSING ROY L
She emailed me earlier and asked if I could put her email address in but she hasn't responded to my question if she wants her email on all locations or just the one.......
I'll reach out to her again and see exactly what she wants. Not sure why she te
Penny, can you pay that impact invoice from the link on the invoice?
Normally we send a check, or pay ACH via our system.
From: Mike Thomas
Sent: Monday, May 19, 2025 12:22 PM
To: Emily Karawadra
Cc: C
Just in case anyone calls about it, you can point them to me.
---------- Forwarded message ---------
From: SkyTab
Date: Mon, May 19, 2025 at 9:36 AM
Subject: Say Hello to SkyTab Air
To:
Our next
Yes, you should just be able to click on Pay Invoice then choose card or electronic check
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Mon, May 19, 2025 at 12:26 PM Emily Karawadra
I think you click the link and then decide ach or credit card and put your data in.
Alex and Mike can you assist here?
On Mon, May 19, 2025 at 11:48 AM Cydney Griffin wrote:
I received this invoice, and I know what
The transaction in the receipt provided was processed on the "website payment" merchant account. Not the Cash Advance terminal. Each branch does have their own Cash Advance terminal that should also have each branch's address in the terminal. However
She is finding out which branch is wrong and is getting back to me
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Mon, May 19, 2025 at 12:16 PM Emily Karawadra wrote:
Ok was it remedied?
On Mon, May 19, 2025 at 12:08 PM Mike Thomas wrote:
I called Tricia concerning this
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Mon, May 19,
I called Tricia concerning this
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Mon, May 19, 2025 at 12:01 PM Tricia Wright wrote:
I have submitted a support ticket
I received this invoice, and I know what it is for, but what is the address or ACH info to pay this invoice?
From: [email protected]
Sent: Friday, May 16, 2025 2:50 PM
To: Cydney Griffin
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 05/11/2025 for $3,422.40.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
If you are having trouble reading this message, click here for the mobile or web version.
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Acquiring
Global Payments Launches Its Genius Platform
Global Payments Inc. has rolled out its long-awaited Genius point-of-sale package of produ
Dear Impact PaySystems,
Alex Wilkinson ([email protected]) has created a new user on iPOSPays portal.
User details :
Name - Sherri Gilbert
Email - [email protected]
If you have any questions or need assistance, our support tea
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 05/11/2025 for $3,422.40.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Use the below security code to login to iPOSpays. Security Code is valid till : 15-05-2025 16:12:48 (EST)
721134
Important:
Don't share this code with anyone.
If you didn't request a login, contact us immediately at +1-877-358-6797
Dear Impact PaySystems,
A New Template named P3 Revup Demo has been created by Kamal Oghad.
If you do not approve of this template, please take the following actions:
1. Delete the template.
2. Remove the template creation privilege for th
If you are having trouble reading this message, click here for the mobile or web version.
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Cryptocurrency
Mastercard Looks to Support Stablecoins in a Deal With Wallet Provider MoonPay
The big card networks have worked for several years
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
SSSS STEAKHOUSE
The last deposit was made on 05/11/2025 for $3,422.40.
Log in to CoPilot
Questions?
Contact us at [email protected] or 800-719-3889
Handled this
On Wed, May 14, 2025 at 4:06 PM kimberly wilson wrote:
Just trying to find out if Wine Down is able & if so, was told they could use their phone scanner till the replacement scanner arrives ??
Okay, thank you!
Rodney McGuire
________________________________
From: Mike Thomas
Sent: Wednesday, May 14, 2025 11:42 AM
To: Rodney McGuire
Cc: Alexander Wilkinson ;
Rodney she should have all access
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Wed, May 14, 2025 at 11:40 AM 'Rodney McGuire' via Support wrote:
As long as she h
As long as she has full access to all accounts, I do not think the login will matter.
Rodney McGuire
________________________________
From: Alexander Wilkinson
Sent: Wednesday, May 14, 2025 11:00 AM
To: Rodney McGuire
We just checked,
She has a Fluid Pay Login under [email protected]. Does she need it under [email protected]?
On Wed, May 14, 2025 at 10:58 AM Rodney McGuire wrote:
Great, thank you so much!
Ro
Great, thank you so much!
Rodney McGuire
________________________________
From: Alexander Wilkinson
Sent: Wednesday, May 14, 2025 10:56 AM
To: Rodney McGuire
Cc: [email protected]
I just sent the user activation for Natasha to her email from Swipe Simple. We are working on access for Fluid Pay.
Thank you!
On Wed, May 14, 2025 at 10:44 AM 'Rodney McGuire' via Support wrote:
Can someone assist me with th
Can someone assist me with this request?
Rodney McGuire
________________________________
From: Rodney McGuire
Sent: Wednesday, May 14, 2025 10:42 AM
To: Charlotte Groff
Cc: Natasha Hammond
If you are having trouble reading this message, click here for the mobile or web version.
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AI Commerce
AI Engine Perplexity Adds PayPal to Its Commerce Suite
Artificial intelligence engine Perplexity.AI will soon enable PayPal and Venmo
It's celebration season
Boost sales this season with gift cards for Dads and Grads!
Spring and early summer bring some of the biggest gift-giving occasions of the year—Father’s Day, and Graduation Season. With your customers searching for the perf
Your Copilot Security Code
Please enter the following security code into your log in screen:
613921
This code will expire after 10 minutes.
If you did not request this verification code, please contact support.
Do not share or forward
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
First National Bank of Eastern Arkansas
The last deposit was made on 05/09/2025 for $2,000.00.
Log in to CoPilot
Questions?
Contact us at info@teslapaym
Hey team,
I have a client that wants to try out the RevUp on the all in one unit in their fast paced smoothie shop. We have been having trouble with swipe simple readers, and Dee recommended this could work great.
Let me know what is needed to set him u
Hi ImpactPay,
Do you want FREE shipping on gift cards for Joes Pizza - Mascoutah?
For the month of May only I can get you FREE shipping for a card order up to 5,000 cards!
Do not wait until you have a handful left! You will miss out on sales.
If you are having trouble reading this message, click here for the mobile or web version.
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Acquiring
Square Marks New Handheld POS Device and Release Schedule
With consumers and small-business owners long accustomed to mobile phones, Sq
Hey Kim,
I'm reaching out to Mike to let him know cause I think there is some confusion on the 98$ monthly charge.
On Tue, May 13, 2025 at 9:48 AM kimberly wilson wrote:
Mike just called (Mike's Barbecue) again asking about the $
Has anyone gotten him access to o line reporting? Is he on ibuxx? Someone explain to Kim and merchant the deposit differences.
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-601-0032
Hey Kim,
I'm still working with Valor on what the 3-4$ charges are. Let me check the 98$ on the other account. I don't believe that is us, but I will double check.
Thank you!
On Tue, May 13, 2025 at 9:48 AM kimberly wilson wrote:
Ok, thanks.
On Tue, May 13, 2025 at 8:42 AM Alexander Wilkinson wrote:
David over at Fayette Tire already sent documentation and he understands why SBC did this. He actually tried to ask the customer to not pay that much b
David over at Fayette Tire already sent documentation and he understands why SBC did this. He actually tried to ask the customer to not pay that much because he knew it would probably flag in SBC's system.
On Tue, May 13, 2025 at 8:36 AM Alexander Wilk
Yup, I'll call them and let them know about the email.
On Tue, May 13, 2025 at 8:34 AM Emily Karawadra wrote:
Alex can you reach out
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cor
Alex can you reach out
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-601-0032
www.impactpays.com
---------- Forwarded message ---------
From: Jacki LaRosa
This has been taken care of.
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Tue, May 13, 2025 at 8:22 AM wrote:
We've got your support ticket! Rest assured, someon
Yes will do
Mike Thomas
[email protected]
Toll Free: 877-251-0778
Fax: 901-692-9499
Local: 901-601-0032
On Tue, May 13, 2025 at 8:21 AM Emily Karawadra wrote:
Mike can you follow up
Emily Karawadra
Chief Opera
Mike can you follow up
Emily Karawadra
Chief Operating Officer
Impact PaySystem
1164 Vickery Lane Suite 200
Cordova, TN 38016
901-601-0032
www.impactpays.com
On Tue, May 13, 2025 at 6:59 AM 'Notify ValorPos' via Support
Dear Impact PaySystem LLC,
Your Merchant Town of LaGrange raised a new TICKET regarding subject "OTHER" on Dated:05/13/25 07:59 AM (EST) for EPID:2501255092(Device1).
Ticket Id :82340
Ticket Created by :Marla Mounce
Description :"(901) 262-2030"
Ca
Merchant Deposit Inactivity
We've noticed some inactivity on the following accounts.
First National Bank of Eastern Arkansas
The last deposit was made on 05/09/2025 for $2,000.00.
Log in to CoPilot
Questions?
Contact us at info@teslapaym