1 |
Mar 04 2025 05:23 PM |
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Charlotte Groff |
received cancellation letter from Wynelle and sent it to WP ISO Support group for cancelling. They gave SR SR62082798 SR#62082806. |
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Charlotte Groff |
Mar 04 2025 05:24 PM |
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2 |
Feb 19 2025 05:27 PM |
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Charlotte Groff |
Wynelle called and said that she is selling the business to her son and needed to know what needs to happen to get him set up. I emailed her a pre-app so that he can complete it with his EIN, contact info, etc. Once received back we will set up a new account and reprogram the existing terminal with the new MID. |
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Charlotte Groff |
Feb 19 2025 09:01 PM |
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3 |
Dec 23 2025 12:11 PM |
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Mike Thomas |
TT Denise cards from a local bank not going through. Per Valor and WorldPay this is A Mastercard rejection. They sent the following reply: Transactions are declined by the Mastercard network with the generic denial reason.
looks as though they can manually enter these cards but not swipe or chip. They say the PAN is only eligible for signature debit. |
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Mike Thomas |
Jan 07 2025 06:15 PM |
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4 |
Nov 07 2024 03:57 PM |
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Mike Thomas |
TT Denise, walked her through a transaction and a refund on new VL100 |
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Mike Thomas |
Nov 07 2024 03:57 PM |
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5 |
Oct 31 2024 08:39 PM |
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Mike Thomas |
TT Denise power recovery error....cleared now working. Will replace with used VL100 |
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Mike Thomas |
Oct 31 2024 09:05 PM |
Mike Thomas |
Update
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6 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Denise power recovery error....cleared now working |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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7 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Wynellecalled looking for her refund for the pin pad she sent it. I let her know hers was the one that got stuck in the returned ach. I will send out ach today totaling $184.85 going into account ending in 9383 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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8 |
Aug 01 2023 12:00 AM |
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Dee Karawadra |
User: Dee Karawadra -> Notes: Merchant called in looking for refund on pin pad she mailed back in. Told her I would submit request for refund from Morgan. EK Also is on dial and will call in to setup ethernet |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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9 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Received VX805 back from merchant with a note that says return for credit. We do not do credits for used terminals. We will not be refunding if merchant calls to ask for refund |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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10 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: May return VX805 pin pad. Gave her shipping address. |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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11 |
Aug 01 2023 12:00 AM |
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User: Aimee Jones -> Notes: We contacted Vantiv merchant services. Only one transaction went through. |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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12 |
Aug 01 2023 12:00 AM |
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User: Aimee Jones -> Notes: Needs to verify if a transaction was processed. |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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13 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Denise gave her full card numbers for two refunds |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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14 |
Aug 01 2023 12:00 AM |
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User: Aimee Jones -> Notes: Winelle called for a statement |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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15 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Gave Marty VX805 Pin pad after having it added yo profile. SN: 332-424-779 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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16 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: emailed invoice for VX805 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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17 |
Aug 01 2023 12:00 AM |
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User: Kay Arpin -> Changed : AnnualVolume FROM 274 TO 274,000 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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18 |
Aug 01 2023 12:00 AM |
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User: Kay Arpin -> Changed : TO Percent FROM 0 TO 10 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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19 |
Aug 01 2023 12:00 AM |
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User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 90 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Delete
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20 |
Aug 01 2023 12:00 AM |
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User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 220.00 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Delete
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21 |
Aug 01 2023 12:00 AM |
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User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 274.00 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Delete
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22 |
Aug 01 2023 12:00 AM |
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User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 100.00 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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