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Agents who receive partial commission on all of David RP Craddock Accounts (Overrides Default) Delete Overrides

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Year

Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override Is Merchant
1	Blue Sky 204	-	Aug 06 2024	CANC	Aug 06 2024	PCS Direct	Aug 15 2023	10.00%	Merchant
	Address : 1629 Delaware Ave					Phone : 601-684-5641		Contact : Dwayne Temple
•	-		duplicate account
2	Blue Sky #711	497243243886	Nov 09 2023	ACTIVE	Apr 23 2024	PCS Direct	-	10.00%	Merchant
	Address : 601 East Church St					Phone : 601-684-5641		Contact : Dwayne Temple
•	-		PCS DIRECT - TRADITIONAL - GILBARCO PASSPORT
•	Nov 29 2023		Molli called in for pump vendor, they are need micro node1400 activated for SN: 883165 will Call PCS and get this done.
•	-		Submitted a request to PCS (#5108539) to have PIN Debit added to this account
3	Blue Sky #703	497243242888	Nov 09 2023	ACTIVE	Apr 23 2024	PCS Direct	Nov 15 2023	10.00%	Merchant
	Address : 2103 Hwy 72 West					Phone : 601-684-5641		Contact : Dwayne Temple
•	-		PCS DIRECT - Traditional - Gilbarco Passport
•	Nov 28 2023		TT Russell (pump vendor) needed me to have microcode SN activated (908368) gave Russell PCS phone number also,
•	-		Sent request to PCS (request 5108789) to have PIN Debit and Fuel Cards (WEX, Voyager and Fuelman) added to this account. This is the only account that does fuel cards
•	-		received word from Molli that PIN Debit was not working on this location. Looked back through my emails and saw that I had never received a confirmation that PIN Debit had been enabled....only the WEX & Voyager (active on 12/6/23). Called PCS and got Stacy. She sent an email to the person who worked the original ticket 5108789. I got a response back from that person late afternoon saying that PIN Debit had been enabled.
•	-		just got off the phone with PCS Tech Support. She saw that for #703 their PIN Debit box was not checked, so she checked it and said that it will be active with the next transaction. For #711 she said that she could see where there were declined Debit cards coming through and they were being declined for Invalid Network Type. She also corrected that. Please have each of the stores run a test PIN debit transaction and let us know if it's still not working. PCS Tech Support did mention that if it doesn't work this time that they may want to reboot their system and if it still doesn't work after the reboot, then to call them back with the merchant on the phone so that they can trace the issue. Molli called back and said that they did the reboot and that PIN Debit is still not working. Called PCS again and spoke to Diana. She did see a Network flag that was unchecked for some reason, so she checked the box and I called the store and spoke to Sammy and she had a customer in the store that had a debit card and it worked as it should. PIN Debit is fixed
•	Dec 06 2023		TT PCS concerning fuel cards and the ticket number referenced below. Kat at PCS said that request just went through about 18 minutes ago and the merchant should retry. Molli is calling the merchant.
•	Dec 06 2023		Molli just confirmed that fuel cards are now working!
•	Dec 06 2023		Molli called and said WEX is not working. Just got off a call with PCS and they said it was one card that was declining multiple times and that the decline is coming from WEX. and that the customer needs to call the number on the back of the card. She said they checked all the settings there and everything there is correct. I advised Molli to let me know if she gets a decline on a different card.
•	-		Tt Molli she says WEX still not working. Talked to Rise and they went over the account and says there is no reason for WEX to decline. They advised that the merchant call WEX to see if any kind of hold is on their account. I gave this info to Molli along with the MID and BID#. She will let me know what they find out.
•	-		Talked to Molli again about the WEX issue. I called WEX myself and they could see the transactions coming in for the merchant but they said that they were not the ones declining them that FiServ was declining them. I called PCS back for the 3rd time and spoke to Diana. She deleted the WEX entitlement and re-added it and then pushed an update to the terminal. I called Molli back and told her that the next WEX should work and if it does not to call us back so we can call PCS back.
4	Blue Sky #709	497242984886	Oct 25 2023	ACTIVE	Apr 23 2024	PCS Direct	-	10.00%	Merchant
	Address : 7030 Hwy 72 E					Phone : 601-684-5641		Contact : Dwayne Temple
•	-		PCS Direct - Traditional - Gilbarco Passport -
•	-		Sent request to PCS (request # 5108565) to have PIN Debit added to the account.
5	Blue Sky 328	497242080883	Aug 03 2023	ACTIVE	Apr 23 2024	PCS Direct	Aug 15 2023	10.00%	Merchant
	Address : 1194 Hwy 51 N					Phone : 601-684-5641		Contact : Dwayne Temple
6	Blue Sky 204	497242081881	Aug 03 2023	ACTIVE	Apr 23 2024	PCS Direct	Aug 15 2023	10.00%	Merchant
	Address : 1629 Delaware Ave					Phone : 601-684-5641		Contact : Dwayne Temple
7	Blue Sky #401	497239050881	May 09 2023	ACTIVE	-	Rise PCS	Nov 18 2022	10.00%	Merchant
	Address : 416 E Main Street					Phone : -		Contact : Yaser Alzobiry
•	-		PCS/Rise - Buypass - IC Plus 0.15% + $0.05 - Monthly stmt fee 19.95 - PCI - 10.00 - Gilbarco Passport -
•	-		Sent var sheet to molli
•	-		Sent Fuel card addendums to Dwayne to sign for WEX, Voyager and Fuelman
•	-		Received signed Fuel addendums and sent to PCS for updating merchant's profile
8	Blue Sky 602	497236833883	May 09 2023	ACTIVE	-	Rise PCS	Aug 18 2022	10.00%	Merchant
	Address : 5700 I-55 South					Phone : 601-684-5641		Contact : Dwayne Temple
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 250000
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 45.00
•	-		User: Charlotte Goff -> Notes: PCS/Rise - Buypass - IC Plus 0.15% + $0.05 - Monthly stmt fee 19.95 - PCI - 10.00 - Gilbarco Passport -
•	-		User: Morgan Withee -> Notes: Pump vendor let us know the phone number was incorrect on the var. I have gotten this updated with a form to 601-373-1985. Sent the new var to the pump vendor
•	-		User: Charlotte Goff -> Notes: Sent Account Updates @PCS email requesting to have the monthly statements sent to the PO Box that is listed as the billing address on the signed application.
•	-		User: Charlotte Goff -> Notes: ticket id 4034769 is the ticket number for PCS to update to the PO Box for monthly statements
•	-		User: Charlotte Goff -> Notes: Received confirmation email from PCS that statements have been updated to be sent to the PO BOX.
•	-		Morgan received a message from Molli asking for Craddock Oil statements for last several months. He's still not getting them. I did confirm with PCS that they do have the PO Box 1430 as the address to send statements to. PCS did tell me that they have changed the envelope they mail the statements in. They NO LONGER mail them in envelopes with windows. They come in plain white envelopes now with "important documents enclosed" in the bottom left corner. I have spoken to Molli and gave her the options of having them sent email or getting him access to Clientline. She's going to discuss this with him.
•	-		Merchant wants monthly statements emailed to him at DTEMPLE@CRADDOCKOIL.COM. Sent request to PCS to make the change. Ticket # 4262220

SBC

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Vantiv

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Rise CC

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Rise PCS

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Elavon

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Tesla FD

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FDR - Concord

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Rev19 - AFS FD

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PCS Direct

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Clearent

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Shift4

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OLD RISE

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Rev 19 - AFS TSYS

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MAG

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Test

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istream

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