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Agents who receive partial commission on all of Nick RP Coleman Accounts (Overrides Default) Delete Overrides

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override Is Merchant
1	Coleman Taylor Trans #10 - Stage Rd	461084469696800	May 09 2023	ACTIVE	-	SBC	Mar 21 2023	10%	Merchant
	Address : 4321 Stage Rd					Phone : 901-388-9041		Contact : Jean Reno
•	-		SBC - Traditional - Valor 100 - IP - Batch time 7:00pm
•	-		Downloaded Valor 100 Tricia to pick up
•	-		Tricia wanted me to call Ms Jean about becoming PCI Compliant. I gave her the number for SBC and her MID and told her to call them and tell them that she wants to become PCI Compliant.
2	Coleman Taylor Transmissions - Murfreesboro	461084469692349	May 09 2023	CANC	Dec 11 2024	SBC	Jul 20 2020	10%	Merchant
	Address : 130 River Rock Blvd					Phone : 615-866-7939		Contact : Tasha
•	-		SBC - IBUXX - 3.5% - Valor 100 - IP - Batch Time 7:00pm - NDF
•	-		Switched to Traditional Pricing
3	Coleman Taylor Transmission of Franklin	461084469693572	May 09 2023	CANC	Dec 11 2024	SBC	Jul 28 2022	10%	Merchant
	Address : 318 Downs Blvd					Phone : 615-790-7993		Contact : Tasha or Kathryn
•	-		SBC - Traditional - Valor100 - IP - Batch time 7:00pm
•	Sep 07 2023		TT Kathrine not connected to wi-fi....deleted everything and re-configured now working.
•	-		TT Catherine, will not connect to Wi-Fi, tried all troubleshooting. Merchant will contact internet provider. Got her up and running using VT
4	Coleman Taylor - Mendenhall	461084469696623	May 09 2023	ACTIVE	-	SBC	Aug 17 2022	10%	Merchant
	Address : 3674 S Mendenhall					Phone : 901-363-1288		Contact : Angela Ritter
•	-		SBC - Traditional -Valor 100- Batch time 7:00pm - IP
•	-		I noticed that this merchant had not processed since 12/29 so I had tricia stop by to see what was going on. She said that the merchant called in december on multiple occassions to get support and the only thing they were told to do was restart the terminal which did not work. So the merchant decided to go back to their old provider.... I downloaded a new VL 100 and will get it sent out immediately to the merchant. I also set them up with a VT user with the email address CTMENDENHALL17@GMAIL.COM
•	-		Called Tricia to ,let her know terminal was ready. She is picking up
•	-		They are still having issues with their WiFi. Tricia is supposed to get back to me to tell me if they want to upgrade to the VL110, which has a sim card availability. She may call in about this while I am away so I wanted to update you both on this. I will also put this in the notes in CRM. The cost of the terminal is similar so all we would have to increase their monthly fee for is the sim card use which is a $12 monthly fee per MID/terminal. There is a one time $10 activation fee I am willing to waive for them so let her know we are doing this! We do not have any VL 110 in stock which I let her know. SBC does carry these so we will have to purchase 2 of those and have them debit our residuals for these devices. Ask them to also send us a sim card for each if they do not mind.
•	-		Tricia returned Valor 500 SN: 141214117325 says it won't stay connected to wifi
•	-		Deactivated terminal SN 141214117325 in Valor and returned to stock. Couldn't find anything wrong
•	-		Walked Angela through capturing an auth only they did by mistake on their VT.
5	Coleman Taylor Transmission of Southaven	461084469693865	May 09 2023	ACTIVE	-	SBC	Nov 20 2002	10%	Merchant
	Address : 88 Moore Drive West					Phone : 662-349-6349		Contact : Terri Frazier
•	-		SBC-Traditional-Valor VL 100-DIAL-Batch time 7:00pm Central-NDF
•	-		TT Terri and walked her through a void
•	-		TT Terri - she had an employee that ran a cash sale instead of the credit card. She did not get paid for it. We have deactivated the Cash option on her Valor 100 to prevent this from happening again. She's going to reach out to the customer to get his credit card info again
•	-		Terri called and wanted to know if they could take ApplePay
•	-		Terri called and needed her monthly statements sent to her since she began processing. Sent her Dec 2022 - Feb 2023. March statement is not out yet. Also sent her the QRG for Pioneer so that she could get registered and will be able to pull them herself going forward.
•	-		Terri called in about a letter she received from SBC for a chargeback from trans date 3/30/23 for $3676.39. She wanted to know what she should do . I advised her to send in all documentation she had to the address on the letter as soon as possible.
•	-		Terri called to make sure that her documentation for the chargeback was received. Called SBC and spoke to Ayana. She was able to see where our bank processed a reversal on the chargeback and uploaded all of the documentation Terri sent over. I told Terri this is a wait and see thing and that if she calles me back week of 22nd that I can get another upate on where things stand.
6	Coleman Taylor - Cordova	461084469698467	May 09 2023	ACTIVE	-	SBC	Sep 07 2022	10%	Merchant
	Address : 7981 Fischer Steel Rd					Phone : 901-754-2832		Contact : Chris Bass
•	-		SBC - Traditional - IC Plus 0.30% + $0.05 - Auth = $0.05; OFF $10; PCI - $10 - Terminal $24.95/mo- Batch time 7:00pm-NDF
7	Coleman Taylor - Winchester	461084469694126	May 09 2023	ACTIVE	-	SBC	Aug 17 2022	10%	Merchant
	Address : 7530 Winchester					Phone : 901-755-4454		Contact : Angela Ritter
•	-		SBC - Traditional - IC + 0.30% + $0.05 - auth $0.05 - Valor 100 rental - $24.95 - OFF $10 - PCI $10 - Batch time 7:00pm - IP
•	-		Updated rate for VT - 0.10% and $0.05 on Mid - Non - Rewards
•	-		They are still having issues with their WiFi. Tricia is supposed to get back to me to tell me if they want to upgrade to the VL110, which has a sim card availability. She may call in about this while I am away so I wanted to update you both on this. I will also put this in the notes in CRM. The cost of the terminal is similar so all we would have to increase their monthly fee for is the sim card use which is a $12 monthly fee per MID/terminal. There is a one time $10 activation fee I am willing to waive for them so let her know we are doing this! We do not have any VL 110 in stock which I let her know. SBC does carry these so we will have to purchase 2 of those and have them debit our residuals for these devices. Ask them to also send us a sim card for each if they do not mind.
8	Coleman Taylor - Murfreesboro	461084469692040	May 09 2023	ACTIVE	-	SBC	Aug 22 2022	10%	Merchant
	Address : 130 River Rock Blvd					Phone : 615-866-7939		Contact : Tasha Stoltzfus
•	-		SBC - Traditional - Valor 100
•	-		Tasha did not receive her settelement report for 3/7/23. She said sometimes she gets them and sometimes she doesn't. She is set up for Pioneer with access to both Murfreesboro and Franklin locations. Calling Valor to see why her emailed settlement reports are spordic
•	-		Chris called in and was getting "Pan # Try Again" on his terminal when trying to key in a card number. Called Valor and they said that the card number is incorrect and that he should call the customer back and confirm the card number. Called Chris back to let him know - he will contact customer and go over the card number again.
•	-		submitted a request to SBC to have the fax number added to their profile so that chargeback notifications can be faxed to them.
9	Coleman Taylor - Franklin	461084469693448	May 09 2023	ACTIVE	-	SBC	Aug 22 2022	10%	Merchant
	Address : 318 Downs Blvd					Phone : 615-790-7993		Contact : Tasha or Kathryn
•	-		SBC - Traditional - Valor 100-IP
•	-		Tasha did not receive her settelement report for 3/7/23. She said sometimes she gets them and sometimes she doesn't. She is set up for Pioneer with access to both Murfreesboro and Franklin locations. Calling Valor to see why her emailed settlement reports are spordic
•	-		TT Kathryn, she wasn't able to connect to wi-fi. Reconfigured wi-fi now working.
•	-		submitted a request to SBC to have the fax number added to their profile so that chargeback notifications can be faxed to them. The did not receive a notification for pre-arb that was mailed to them on 5/28/24 and lost a $7194.06 CB.

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