Merchants

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Overrides who receive partial commission on all of Coleman Taylor-Mendenhall Accounts
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Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Jun 03 2024 04:02 PM Mike Thomas Walked Angela through capturing an auth only they did by mistake on their VT. Mike Thomas Jun 03 2024 04:03 PM Update Delete
2 Aug 01 2023 12:00 AM Deactivated terminal SN 141214117325 in Valor and returned to stock. Couldn't find anything wrong Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM Tricia returned Valor 500 SN: 141214117325 says it won't stay connected to wifi Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM They are still having issues with their WiFi.  Tricia is supposed to get back to me to tell me if they want to upgrade to the VL110, which has a sim card availability. She may call in about this while I am away so I wanted to update you both on this. I will also put this in the notes in CRM.  The cost of the terminal is similar so all we would have to increase their monthly fee for is the sim card use which is a $12 monthly fee per MID/terminal.  There is a one time $10 activation fee I am willing to waive for them so let her know we are doing this!  We do not have any VL 110 in stock which I let her know.  SBC does carry these so we will have to purchase 2 of those and have them debit our residuals for these devices.  Ask them to also send us a sim card for each if they do not mind.   Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Called Tricia to ,let her know terminal was ready. She is picking up Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM I noticed that this merchant had not processed since 12/29 so I had tricia stop by to see what was going on. She said that the merchant called in december on multiple occassions to get support and the only thing they were told to do was restart the terminal which did not work. So the merchant decided to go back to their old provider.... I downloaded a new VL 100 and will get it sent out immediately to the merchant. I also set them up with a VT user with the email address CTMENDENHALL17@GMAIL.COM Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM SBC - Traditional -Valor 100- Batch time 7:00pm - IP Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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