| 1 |
May 15 2025 |
|
Alexander Wilkins |
Merchant's account was not closed before April so merchant was charged 42.90. Sent cancellation form to SBC for Cancellation and checking regarding refund for April. |
|
| 2 |
Mar 03 2025 |
|
Charlotte Groff |
Spoke to Tony - he sold his business to Crystal Martin. I emailed her a Pre App so that we can get her set up with her own account. I also sent Tony a cancellation request form so we can close his account once she's up and running on her own account. |
|
| 3 |
Dec 03 2024 |
|
Alexander Wilkins |
Spoke to Tony, merchant has a chargeback. Called SBC and they provided the chargeback notice for the merchant to use. |
|
| 4 |
Oct 24 2024 |
|
Alexander Wilkins |
Spoke to Tony, was able to get his Pax S80 set up on his new internet via ethernet. |
|
| 5 |
Oct 24 2024 |
|
Alexander Wilkins |
Spoke to Tony, 3 Military Members were getting their cards declined, terminal printing an Term ID Error. Called Tsys and they stated that on their end it was declined by Visa and recommended that they call bank/card provider for asstance. |
|
| 6 |
Aug 01 2023 |
|
|
Ethan called and said that they are getting Term ID Error on their terminal. I called TSYS and their V# had been deactivated. Emily emailed Kevin and he said it would take 30 minutes to reactivate it. Let Ethan know it should be working in about half hour. |
|
| 7 |
Aug 01 2023 |
|
|
Pin pad not responding. we reset the pin pad now all working |
|
| 8 |
Aug 01 2023 |
|
|
TT Tony disabled debit on PAX S80 |
|
| 9 |
Aug 01 2023 |
|
Morgan Withee |
User: Morgan Withee -> Notes: updated monthly fee to $29.90 to add 1 ss reader. |
|
| 10 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Tony walked him through setting up card reader and walked him through a sale and void. All working |
|
| 11 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: Tried to call Tony to set up card reader...no answer...left voicemail |
|
| 12 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Tony called to walk him through setting up card reader he wants to do it Monday 4/25/22 at 10:00 am |
|
| 13 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: Adviserd Tony how to change communication in case internet goes down |
|
| 14 |
Aug 01 2023 |
|
Morgan Withee |
User: Morgan Withee -> Notes: Spoke to Jayson about set up of account. They are going to order a Pax SP 30 pin pad and rent it for $13 a month. I have gone ahead and added the $13 rental to their account. On May 1 they want to add Swipe Simple Bluetooth reader to their account so that they can rent sporting equipment. I put in a reminder to remind me in march |
|
| 15 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Notes: SBC - IBUXX; 3.95%; SwipeSimple Bluetooth Dongle; Merchant has special Terms and Agreements of 30 Day Contract - no ETF |
|
| 16 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 10 |
|
| 17 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 90 |
|
| 18 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 15000 |
|
| 19 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 50000 |
|
| 20 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 40.00 |
|
Back