Merchants

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Overrides who receive partial commission on all of Brown Derby Inc Accounts

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Sr. No. Date Reminder Date Employee Note Action
1 Jun 18 2025 Charlotte Groff Danita called and needed me to email her a copy of a receipt from last night for card 1743 - $27.50 + $5.50 TIP. Emailed her a copy of the receipt
2 Mar 13 2025 Charlotte Groff Denita called in this morning about an AmEx card 4008 that they accidentally ran the incorrect amount on 3/12/25 for $367.32. They meant to process the amount on a different card but accidentally ran it on this customer's card. I sent her the settlement details from IQ in a screenshot. She will refund the customer.
3 Dec 23 2024 Charlotte Groff Anita called in and said that they were having problems reconciling with the tips and fees and the deposit. She was saying that they're over. I explained to her that WorldPay deposits the gross, which includes tips and fees but then they send a debit to the account to have the fees pulled back out.
4 Dec 18 2024 Mike Thomas Received 3 VL550 back from merchant
5 Dec 05 2024 Alexander Wilkins Spoke to Agent Holley, Brown Derby's Tips have been changed to 20, 25, 30, 35 and they should now receive emails when they batch out.
6 Dec 04 2024 Mike Thomas Walked merchant through a refund
7 Nov 25 2024 Charlotte Groff spoke to Denita - she's unhappy with the short length of time (30 sec) that the Valor terminal gives a customer to enter a tip amount before timing out and cancelling the transaction. Kamal tested a Dejavoo P1 terminal and it hangs on for 90 sec before timing out. Denita wants to switch to the Dejavoo terminals. Ordered 3 Dejavoo vars for the Dejavoo terminals. SR 61759874. Realized that the P1 terminal does not do cellular. Denita has to have at least 1 terminal that does cellular so she'll have a back-up in case the wifi goes down. Sending her 2 P1 terminals and will order a P3 terminal to send her for her back up terminal.
8 Oct 28 2024 Charlotte Groff Vantiv - IBuxx - 3.5% - Valor VP550 X 3 for $19.95 each per month - Tips - Manual Batch - IP

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