Merchants

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Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Maze Auto Parts, Inc Accounts

Default Setup

Processor wise Setup


Merchant CMS

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Sr. No. Date Reminder Date Employee Note Action
1 Apr 01 2025 Charlotte Groff Holley called and said that the merchant could not get into Pioneer. She did the forgot password but never received the password reset from SBC. Called SBC and they found her email address to be inactive so they reactivated it and asked for her to try again.
2 Mar 07 2025 Charlotte Groff spoke to Holley - the office manager for the merchant. We received a CB notification which I forwarded to the merchant's email address on file. She called with questions. They were aware that the chargeback would come through. The person that ordered the oil was not the actual cardholder and the merchant had already realized that the transaction was probably a scam, and when they tried to refund the card, the card had been cancelled. The merchant never shipped any parts to fulfill the order. I educated her on AVS and suggested that she start requesting the billing zip code for the card whenever they take a card over the phone. I told her if the zip code comes back not a match that it would state that on the receipt and then they could simply void the transaction if they choose to not honor the order.
3 Feb 10 2025 Alexander Wilkins Merchant made a transaction on 02/04/2025 for 2424.65. Merchant suspected stolen card when Fedex came to pick up merchandise. Tried to refund the card and it came up as Closed Account. Informed merchant to keep documents and notes on the situation in case it is necessary.
4 Jul 01 2024 Mike Thomas Downloaded a third VL500 with SIM card
5 Jul 01 2024 Charlotte Groff submitted request to SBC to update merchant's statement fee to $99.90 to reflect 2 VL 500s with Simm Cards
6 Jun 27 2024 Mike Thomas Shipped two Valor VL500 with SIM cards
7 Jun 11 2024 SBC - IBUXX - 3.5% - 2 Valor 100s - Batch time 7:00pm - IP

Owner 1 Information

Owner 1 Information