| 1 |
May 28 2025 |
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Alexander Wilkins |
Merchant had Invalid ISO Response last night when trying to add tip adjustment. Valor was having a DATABASE Issue at that time. Valor stated if they want they can refund the customer and run the transaction again to add tip. |
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| 2 |
Apr 10 2025 |
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Mike Thomas |
Spoke to Jonathon, terminal showed No Key Present. We tried all resets, no results. Terminal needs replacing. Shipping Next day |
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| 3 |
Mar 04 2025 |
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Charlotte Groff |
Rosalia called and said she had received an email and wanted to know what it was. I had her forward it to me. It was her Valor Batch report that was sent to her for 2/26 transactions. I tried to call her back to let her know what it is but kept getting voicemail. I did reply to her email and told her what it was. |
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| 4 |
Feb 27 2025 |
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Charlotte Groff |
Rosalia called and needed her 1099 for 2024 tax year. I tried to pull it from IQ but only get a black screen. I emailed WP and they sent me the 1099 and I sent it to email address on file. |
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| 5 |
Feb 12 2025 |
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Alexander Wilkins |
Spoke to Jonathon, terminal showed No Key Present. Had merchant attempt a parameter update. Came up with Server Connection Error. Had the merchant do a Soft Reset. (Menu Button[Three Lines], Host Utility, Enter Last 4 of EPI for Password, Reset Terminal, Valor Master Password [82567729], and Clear Database). Merchant put in EPI and terminal is now working. |
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| 6 |
Dec 02 2024 |
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Charlotte Groff |
Please don't speak to anyone at this merchant location about anything other than listed contacts: Rosalia or Jonathon Martinez. |
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| 7 |
Oct 29 2024 |
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Mike Thomas |
TT Jonathon, no key present. Walked through a download...now working. |
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| 8 |
Oct 02 2024 |
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Alexander Wilkins |
Merchant's Terminal (New VL100) was showing up as terminal locked. Was able to call Valor to get terminal unlocked and get RKI Keys Downloaded. Also changed tips to Dollar Amounts per merchant request. |
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| 9 |
Oct 01 2024 |
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Mike Thomas |
replaced terminal with VL100 |
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| 10 |
Sep 30 2024 |
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Charlotte Groff |
Merchant called and said that the terminal is not printing all of the numbers / letters on the receipts / batch receipts. Ordering var for a replacement terminal. |
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| 11 |
Nov 17 2023 |
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Charlotte Groff |
Merchant called and needed to know how to add additional servers to their VX520. Called Vantiv and conferenced merchant in. He was able to add the servers successfully |
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| 12 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Terminal was not autobatching and was not asking for tip at time of sale. Was able to get their terminal profile updated for batch at 7:00 PM and for tip prompt at time of sale. Sherry will call back if it does not auto batch tonight. |
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| 13 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Called Peggy to let her know Ed's was shipping today |
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| 14 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: Changed status to Approved; updated Approval Date; added MID |
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| 15 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: Vantiv - Traditional - Tiered Pricing; VX520 with Pin Debit and TIP at time of sale; IP; Batch time 7:00pm Central; NDF |
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| 16 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5 |
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| 17 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO |
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| 18 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95 |
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| 19 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 20000 |
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| 20 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 120000 |
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| 21 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 30.00 |
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