Merchants

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Overrides who receive partial commission on all of Southern Vision Eye Care LLC Accounts

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Sr. No. Date Reminder Date Employee Note Action
1 Mar 14 2025 Charlotte Groff received email from molly to cancel this MID. I submitted the request to WP - iso_support email address. SR#62127388 - WP said it should close out tonight.
2 Mar 03 2025 Charlotte Groff Called Jennifer and asked her to get Molly to send us a letter stating that she needs to close this MID. Told her to make sure to inlcude MID and Tax ID number.
3 Feb 19 2025 Charlotte Groff Jennifer sent an email saying the merchant wants to switch to IBUXX beginning 3/1/25. Filled out the application and sent it for signature so we can get their IBUXX account set up and approved prior to 3/1/25
4 Jan 23 2025 Mike Thomas Received VL100 back. Placed in inventory and deactivated in Valor
5 Jan 08 2025 Charlotte Groff Sent merchant a new Dejavoo P1 terminal so that they can run the HSA refunds themselves. Return label for the Valor was in the box with the new terminal. Called Tracy at merchant's location to let them know the terminal was on it's way.
6 Jan 07 2025 Charlotte Groff Spoke to Tracy - they needed to refund 2 more patients that have the HSA cards. Card 8204 for $120.00 and also card 0839 for $142.50. Emailed refund receipts and batch receipt to merchant.
7 Dec 12 2024 Alexander Wilkins Merchant needed 319 refunded on Flex Spending Card. Unable to be done on Valor. Used Dejavoo Terminal and successfully refunded the 319. Merchant was emailed receipt showing successful refund.
8 Dec 10 2024 Alexander Wilkins Merchant had a Flex Spending Card used on their Valor. Customer needed a refund and the Valor started that it cannot run refunds for Prepaid Cards.
9 Dec 04 2024 Charlotte Groff Linda called and said that they ran a transaction on 12/3/24 for $294.80 on card 8315. The cardholder is stating that their bank is showing 3 charges to their account. I checked IQ and could only see one authorization and one settlement record. I suggested to have the customer call their bank and see if their bank will apply those other 2 sales back to their credit available. I sent Linda a screenshot of IQ showing the one auth and the one settlement record.
10 Aug 28 2024 Mike Thomas Updated terminal to WP
11 Apr 25 2024 Alexander Wilkins Vantiv - Traditional - Valor 100 - IP - Batch Time : 7PM

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