Merchants

File here * Download Notes * Status Date

Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Elrod Cleaners LLC Accounts

Default Setup

Processor wise Setup


Merchant CMS

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Sr. No. Date Reminder Date Employee Note Action
1 Dec 20 2024 Alexander Wilkins Changed to 3.95% to customer per merchant request.
2 Nov 05 2024 Mike Thomas TT Ellen, can't connect via ethernet. Thinks internet may be down, she is contacting provider.
3 Sep 18 2024 Alexander Wilkins Spoke to merchant, asked if a transaction had gone through twice. Confirmed in Pioneer that their were two charges for the same amount on the same card.
4 Aug 20 2024 Charlotte Groff Ellen called and wanted to know if there is a way to reprint her batch report from last night because her terminal ran out of paper. She got the total amount, but not the detailed part showing each transaction. I told her that I would email Matt and let him know that her terminal ran out of paper before it could print the whole batch report. She has no way of emailing him.
5 May 20 2024 Alexander Wilkins Merchant called due to needing to refund a customer's card from 5/15/24 however it kept showing them cash refund on the terminal. Walked merchant through credit refund and successfully processed the refund.
6 Feb 26 2024 Charlotte Groff called merchant due to a Valor support request that came in Saturday, 2/24/24. She said she had problems with her terminal and getting a batch receipt, but she finally got it. No issues now.
7 Jan 08 2024 Morgan Withee I added the $24.95 mo fee back
8 Jan 03 2024 Charlotte Groff Corrected DBA name to Munford Cleaners from Elrod Cleaners - Munford per merchant's request. SBC changed their system and Mike made correction in Valor so that receipts will print correctly.
9 Jan 02 2024 Mike Thomas TT Ellen walked her through download for ownership change. Ran test all working SN: 118220725879
10 Dec 29 2023 Mike Thomas Built download file for VL100 for ownership change on 1/2/2024
11 Dec 27 2023 Morgan Withee removed the $24.95 fee for the month of December. Will put this back for January billing.
12 Dec 22 2023 Alexander Wilkins SBC/Ibuxx 3.95%/Customer 2%/Merchant 1.95%/1 Valor 100

Owner 1 Information

Owner 1 Information