| 1 |
Feb 21 2024 |
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Mike Thomas |
TT Michelle and advised her she can pull statements in IQ, she thought it was just for transactions. She will call me when she needs help with that. I had sent her December and January |
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| 2 |
Dec 14 2023 |
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Charlotte Groff |
Michelle called and wanted to confirm that a refund for $804.09 on card 6749 went through on 12/12. The customer was saying that his bank did not have it. I confirmed in IQ that the refund was processed and settled and I sent her a screenshot showing the authorization and settlement record for the transaction. |
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| 3 |
Oct 16 2023 |
Oct 16 2023 |
Mike Thomas |
TT Michelle, emailed her 1099K |
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| 4 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Michelle confirmed a transaction for $535.84 was voided. |
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| 5 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Terminal has been running duplicate transactions for 3 months now. So Vantiv suggest we sen them a new terminal. Downloading one now to get out to them as quickly as we can. |
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| 6 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Emailed a copy of transactions ran on 4/30/2020 |
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| 7 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Received cancellation letter sent to Peggy. |
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| 8 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Tammy, got full card number for a prior transaction. (ending in 9610) that was undercharged. |
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| 9 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: lowered rates on account per Peggy. |
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| 10 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: TT michelle needs terminal set up for auto settle and customer code. |
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| 11 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: TT Michelle terminal is getting power but they are receiving a smiley face on terminal called TS and they are stating the terminal needs to be replaced. |
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| 12 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: Faxed copy of 2015 1099K |
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| 13 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: Here is the case# 04016938. Peggy will try the download. IF she has issues she will call Mike. |
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| 14 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: TT Anmber, Lvl 2 Tech Support at Vantiv. They do not call the merchant for ANY updates. New tid: 6424952 HRTD220VD.
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| 15 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: |
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| 16 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: TT Peggy, she is with Melissa. No one from Vantiv has called to do the terminal software update. |
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| 17 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Format errors, advised Michelle that Ingenico is having a terminal software update and Vantiv helpdesk will be calling in 24-48 to walk them through the update. |
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| 18 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: TT Michelle, she had 2 card that when inserting the chip said format error. All other cards are fine. Suggested to find out what bank card is issued on and she told customer to check with their bank. |
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| 19 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Michelle, confirmed a transaction for $70.36 went through on 10/21/15. Walked her through a void. |
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| 20 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Dawn, corrected time and date on terminal. |
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| 21 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Michelle, terminal having errors, had her reset the power...now working. |
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| 22 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Ordered iCT220DC shipping to Impact for programming |
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