| 1 |
Feb 23 2024 |
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Charlotte Groff |
Received an email from Corissa asking help for Kelly at Branch 103 as her terminal had not batched out for 2/21 & 2/22 dates. she was getting Batch Close Error. When I pulled the condensed report from Tsys it showed 8 transactions for 2/21 & 2/22 which matched what Swipe Simple was showing, however, the condensed report did not have any card numbers listed on it for any of the 6 transactions from 2/21. I called Tsys and they said the 1st transaction in the batch was the culprit so I deleted it from the batch and still got batch close error. I called Tsys back and now the #2 transaction was the culprit. Basically I had to delete all 6 transactions from 2/21/24 date to get the ones from 2/22/24 to batch. I emailed WorldPay ISO Support with the 6 transactions that I deleted so that they can rekey them and get Binswanger paid and the customer billed. A total of $2112.18. Also sent SwipeSimple an email with the TSYS condensed report attached reporting the issue where the card numbers were not present. Rekey request SR# 60406596 |
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| 2 |
Aug 01 2023 |
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Spoke with Kelly Woods in response to her email and gave her the username and password she requested for the terminal. She then stated she would contact us if she was unable to get into the terminal. |
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| 3 |
Aug 01 2023 |
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Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file |
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| 4 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: Carolyn called in and said that her batch receipt for this morning had connect error on it. I checked in IQ and the terminal did not batch. They had 3 transactions for yesterday (2 sales and 1 refund). The gross was $-236.27. They have already run 2 transactions today and she wanted to wait until the end of today to run the batch. She did say that if there is no batch receipt Monday morning that she would manually batch. |
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| 5 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: Paul called in to say that the terminal keeps hanging up when trying to run a transaction. Had him run test trans and it got stuck in loading transaction. Had him unplug the terminal and then plug it back in. Once he logged back in the terminal worked fine. He ran a test transaction successfully |
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| 6 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: $48.07 caused batch to fail...removed and batched out They actually took cash for the trans. The terminal froze up during the transaction. |
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| 7 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173
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| 8 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Submitted an SR for their pricing change. I have uploaded the document into the document center. |
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| 9 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Carolyn no refund or void....re-pushed app...now there. |
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| 10 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: The refund button was not appearing so I deleted and repushed the swipe simple app. They are good to go. |
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| 11 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Turned off level 2 and 3 processing |
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| 12 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : DDANumber FROM 003270591623 TO 8026368627 |
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| 13 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : RoutingNumber FROM 061000052 TO 031207607 |
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| 14 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : BankPhone FROM 901-433-8071 TO |
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| 15 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : BankName FROM Bank of America TO |
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| 16 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Updated tax id |
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| 17 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : Tax ID FROM 54-0141190 TO 45-2494422 |
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| 18 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas
RT: 307070267 Acct: 76968107562 |
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| 19 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas from Tech Support - Notes: Reload terminal to rectify transaction recall issues. |
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| 20 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas - Department: 5 - Notes: TT Marilyn, ordered 6 ribbons and 20 rolls of paper for P250. Binswanger PO# 103-528 |
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| 21 |
Jul 25 2023 |
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Spoke to Kelly - she said that terminal has been losing it's connection frequently to which they just reboot the terminal and it's fine. Today she said that after she rebooted it quit printing receipts. Called Swipe Simple and they said that there is a new bug in the 6.26 version of software that affects the printing of a receipt. She walked us through the steps to get it to print and then rebooted the terminal again and it started printing.
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