| 1 |
Nov 28 2023 |
|
Charlotte Groff |
Cindy called and said that her terminal #2 was giving her an error for the batch, but when I looked at her transaction from yesterday, it did batch. She confirmed that she had a batch receipt this morning when she opened the store. I had her run a test transaction for $0.01 just to make sure the terminal is working correctly. It worked fine. She voided her test transaction. |
|
| 2 |
Aug 01 2023 |
|
|
Spoke with Cindy on duplicate transaction that was made on 6/20 on terminal 609 2 for $77.23- card 8329. Looked in system to see if these 2 transactions were settled and we advised her to contact the customer and let them know the transaction went through twice and to get the card holds full card number and expiration date in order to refund the customer $77.23. |
|
| 3 |
Aug 01 2023 |
|
|
Terminal hasn't batched since 3/22. Called branch and spoke to Cindy. Had to delete $152.54 card 3881 from Tsys. Did find that they ran the transaction on VT on 3/21/23. After trans was deleted, was able to batch. |
|
| 4 |
Aug 01 2023 |
|
|
Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file |
|
| 5 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Donnie walked him through a void |
|
| 6 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Notes: noticed that terminal 2 for 2/8 did not batch - called Branch and spoke to Danielle and she asked Donny to batch the terminal 2 out. He was able to manually batch |
|
| 7 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Notes: During daily audit noticed that terminal 1 did not batch. Called Branch and spoke to Danielle. She was able to manually batch the terminal
|
|
| 8 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Notes: during daily audit notice that terminal 2 did not batch for 11/8. When I called the branch and spoke to Danielle she said they'd been having a lot of issues with the terminal. When they would try anything in the SwipeSimple app it would crash and just close down. Uninstalled and reinstalled the app.. |
|
| 9 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Notes: during daily audit noticed terminal 1 did not batch for 10/28. Called branch and spoke to Danielle and she was able to manually batch. |
|
| 10 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Notes: During Daily Audit noticed that 10/26 did not batch for either terminal. Called the branch and they were able to manually batch on each terminal. They had a bad storm that came through during the night. |
|
| 11 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Notes: During daily audit noticed 10/18 didn't batch for terminal 1. Called Branch and spoke to Danielle. She was able to manually batch with no errors. |
|
| 12 |
Aug 01 2023 |
|
|
User: Charlotte Goff -> Notes: During Daily Audit noticed that terminal 1 did not batch. Called branch and she was able to manually batch the terminal. She said the internet had been unavailable. |
|
| 13 |
Aug 01 2023 |
|
Morgan Withee |
User: Morgan Withee -> Notes: want another terminal. Put in sr to get the terminal ready |
|
| 14 |
Aug 01 2023 |
|
Morgan Withee |
User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173
|
|
| 15 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay |
|
| 16 |
Aug 01 2023 |
|
|
User: Pennye McAnulty -> Notes: added tax id |
|
| 17 |
Aug 01 2023 |
|
|
User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas
RT: 307070267 Acct: 76968107562 |
|
Back