| 1 |
Apr 04 2025 |
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Mike Thomas |
TT Sabrina, terminal having an issue with running a refund "gets refund already processing" reset terminal and refund went through |
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| 2 |
Apr 04 2025 |
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Mike Thomas |
TT Sabrina, transaction for $386.66 went through even though it declined suspect connection issue. We batched terminal and she will refund |
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| 3 |
Jan 23 2025 |
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Mike Thomas |
TT Sabrina, says please again when running a transaction. Reinstalled SS app now working |
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| 4 |
Jan 17 2025 |
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Mike Thomas |
Programmed new terminal and shipped |
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| 5 |
Jan 15 2025 |
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Mike Thomas |
TT Robert touchscreen is not responding...will update firmware per PAX and if that doesn't resolve I will request a new VAR and terminal. Updating firmware did not resolve, have requested new VAR and will ship new terminal ASAP |
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| 6 |
Jan 17 2024 |
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Charlotte Groff |
Sarah called and said her terminal stopped in the middle of a transaction and did not print a receipt on 1/17/24. She wanted to know if $79.65 on Card 6610 was approved. I called TSYS and they confirmed that it had been approved with auth code 325017. I submitted a request to WorldPay to have the transaction force settled so Binswanger would be paid and cardholder billed. I also sent Sarah a screenshot of the transaction from IQ Auth log so she would have something for her records. SR SR 60136316 was opened for the rekey of the transaction |
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| 7 |
Jan 08 2024 |
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Mike Thomas |
TT Sarah, confirmed transaction for $1853.18 went through and batched on 1/5/2023, $1853.18 batch# 84 auth 05220C last 4 2283 |
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| 8 |
Aug 24 2023 |
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Kamal Oghad |
Terminal timed out when merchant was running a transaction, The transaction did not go through so they ran it again and it went through. |
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| 9 |
Aug 03 2023 |
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Charlotte Groff |
Sarah called to say that her terminal went blank during the middle of a transaction, She wanted to know if the transaction she ran went through, Swipe Simple didn't show it, so I called Tsys and it had been approved for $24.25 on Card 9876 with auth code 001530. Due to other branches reporting similar problems, late in the afternoon, we uninstalled and reinstalled the Tsys app and the SS app. When we did this, the other 2 transactions that she had run were lost. I sent an email to WorldPay to have the 3 transactions rekeyed / force settled.
1. Card # 2356 for $48.00 with Auth code 062211
2. Card # 2269 for $10.00 with Auth code 836019
3. Card # 9876 for $24.25 with Auth code 001530
SR 52348694 |
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| 10 |
Aug 01 2023 |
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TT Merchant asked if a transaction for $74.20 went through. We checked trans history, SS, and TSYS (on terminal) and i didn't see any transactions for the day. |
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| 11 |
Aug 01 2023 |
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Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file |
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| 12 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: Misti called to say that her terminal did not batch out from Friday 5/20/22. Had her try to manually batch and received Batch Close Error. Pulled the current batch report from TSYS and the 1st trans on there was for $41.46. Card # 4237. She said that that transaction should've been voided and the customer should not have been charged. So we deleted the transaction from the batch and she was able to successfully batch out but for some reason no batch receipt printed out. I confirmed the number of transactions she had and the dollar amount and she made a note of it. |
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| 13 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: Chrissy called in and needed to know how to issue a refund to a transaction that was originally ran on 3/28/22 for $1954.98 on the virtual. I walked her through how to do that and refund was approved. |
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| 14 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: noticed that 3/30 did not batch on terminal. Called branch and spoke to Misti - she received batch close error. Had to delete $285 transaction on card #3507 from batch. Verified that trans was processed in virtual on 3/29 before deleting. Was able to successfully batch afterward. |
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| 15 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: Noticed that 2/4/22 did not batch. Called branch and spoke to Missy. Received Batch Close Error. Had to delete trans $69.95 - Card 4006 from Tsys batch. Did confirm that it had been run on Virtual. Was able to successfully batch. |
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| 16 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: TT Missy - her terminal had been unplugged and they logged back in and it gave her the message can't process on this device with this log in. Had her go to Merchant Account settings and it was pointed to Branch 87 Mobile device. Switched it to 87 Terminal and she was good to go. |
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| 17 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: Noticed that 12/20 did not batch. Misty was able to successfully do a manual batch. |
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| 18 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: during daily audit noticed that 11/8 didn't batch. Called branch and spoke to Misty. She said the batch receipt was on the terminal when they opened.
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| 19 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: During Daily Audit noticed that 10/19 did not batch. Called Branch spoke to Misty. Received Batch Error when trying to close batch. Had to delete 1st trans in Current batch in Tsys $175.14 - Card 7123. Did confirm that trans had been processed via Virtual before deleting. Was able to successfully batch out after that. |
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| 20 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: During Daily Audit noticed that 10/15 didn't batch. Called Branch and spoke to Chrissy. Tried to manually batch in both SwipeSimple and Tsys and received errors. Called Tsys and they had an error on the transaction for $265 - Card # 0751 and said that we would need to Force Post it. I sent an email to [email protected] asking them to force the transaction. Called the branch back and deleted that trans from the batch in Tsys and then was able to successfully batch in SwipeSimple. The batch will include 1 transaction from today in addition to 15th transactions |
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| 21 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: TT - Chrissy - Deleted error trans $203.51 - MC 9137 from trans date 7/15/21 from their batch. |
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| 22 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Richard and Robert having issues logging in...not our error...the error is on their end. |
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| 23 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: TT Misty - She was having problems seeing the transactions she ran yesterday through the mobile users. Explained to her that she needed to pull for both terminal and mobile separately. Walked her through the process |
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| 24 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: TT Misty - She was showing 0 transactions when she ran totals for yesterday. She had 3 transactions that she ran on her virtual machine but she was logged in as Branch user and we found her transactions under store #129. Told her to always run transactions on her computer under her cc user login and not branch log in. |
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| 25 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173
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| 26 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Donna no refund or void....rebooted...now there. |
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| 27 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay |
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| 28 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: USA Epay called about a batch rejecting needed to verify the last settled batch. |
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| 29 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: added tax id |
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| 30 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas
RT: 307070267 Acct: 76968107562 |
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| 31 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Had USA ePay password reset. |
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