| 1 |
Apr 21 2025 |
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Alexander Wilkins |
Sent replacement terminal to fix issue. Cards have been going through that do not have enough funding and the S80 is not declining. |
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| 2 |
Apr 02 2025 |
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Alexander Wilkins |
Spoke to the merchant and let them know we are still working on the issue. |
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| 3 |
Apr 02 2025 |
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Alexander Wilkins |
Rebecca called in stating that their terminal is accepting partial payments. I let her know that the PaxS80s are a bit older so we can take a look and see if we can make it decline partial payments or possibly replace her terminal with a newer one. I will let Mike know in the morning. |
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| 4 |
Jan 08 2025 |
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Charlotte Groff |
Spoke to Bob - he wanted to add his son's Gary and Craig as contact people on each of his locations. Submitted request to WP via NPCrm SR 61894246 |
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| 5 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Talked to Craig and also sent him an email with all info 11/22/21 concerning new PCI non compliant fees |
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| 6 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Kathy turned auto batch off
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| 7 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Roger Harding called in wants to switch over to PAX S80. I have put in a request for a TSYS Var so we can prepare the equipment |
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| 8 |
Aug 01 2023 |
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User: Aimee Jones -> Notes: Merchant is having connectivity issues. Conferenced her with Vantiv to assist. |
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| 9 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: TT Kim, they had declines on a transaction for $720.75. Wallace in Lvl 2 Helpdesk said it was there once with the auth of 05441Z. Gave Kim the Advanced Products number in case she needs it tomorrow. |
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| 10 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Corrected communications for settlement to dial. Now working. |
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| 11 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: TT Kim, she was unable to settle while on dial back up. The lady in Level 2 Help Desk at Vantiv settled for her and helped her clear the batch out of the terminal.
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| 12 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT craig, getting "tampered" on terminal. will need to be replaced. Merchant is calling Roger Harding
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| 13 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Kim, terminal ethernet not working, will need a replacement terminal. Notified Roger Harding. |
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| 14 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Reprogrammed terminal with correct information, ran test....working. |
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| 15 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: Roger Harding programmed the new terminal for this location with the wrong account info. All funds have been going to the Dogwood locations bank account. |
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| 16 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Had NPC remove debit, needs partial download. |
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| 17 |
Aug 01 2023 |
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User: Emily Karawadra -> Notes: Roger asked if debit prompt could be removed. Vantiv confirmed it could I sent request to Mike. |
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| 18 |
Aug 01 2023 |
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User: Emily Karawadra -> Notes: SR# 17429050 SR# 17429100 rate change was requested as they were keyed in wrong into MAG |
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| 19 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Request additional TID for VX520DC |
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| 20 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Needs new terminal, referred to Rodger Harding. |
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