| 1 |
Mar 13 2024 |
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Mike Thomas |
TT Casey walked her through a void |
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| 2 |
Jan 01 1970 |
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Mike Thomas |
TT Casey, walked her through manual batch out |
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| 3 |
Nov 02 2023 |
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Charlotte Groff |
Karen called and said that her NX1200 was saying Credit Menu at the top of the machine and that it wouldn't go away even after she unplugs it and plugs it back in. After I looked at our NX1200 on the desk, Credit Menu is a default menu and she's to pick "sale/purchase" or "return" from there. She said that it just looked different and that she's never noticed it saying that before. |
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| 4 |
Aug 01 2023 |
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Casey called in and wanted to know if he could use the VT for USAePay instead of using his phone. Transferred him to Mike so Mike could walk him through how to use it. |
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| 5 |
Aug 01 2023 |
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Called Casey and told him to look for the email from USAePay. He got it and is going to get it set up so they can process cards. |
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| 6 |
Aug 01 2023 |
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Set up USA EPay while internet is down |
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| 7 |
Aug 01 2023 |
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Spoke to Casey - their internet has been out since the storms a week ago. He wanted to know if their terminal would work with Hotspot. Mike tested it but it was not stable enough to work. Temporarily set them up with USAePay mobile app until they could get their internet back up and working. He said probably 1 - 2 weeks |
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| 8 |
Aug 01 2023 |
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TT Karen walked her through a VOID |
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| 9 |
Aug 01 2023 |
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Checked Pioneer this morning and transaction amount $228.17 on card 7091 did not batch out so I requested a TSYS VAR sheet to do a forced settlement on this transaction. Once this was done we emailed Karen a copy of the receipt and settlement. |
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| 10 |
Aug 01 2023 |
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Karen called regarding a transaction for $228.17 on card 7091 that her terminal got declined on when the terminal went offline. WE called SBC they looked in the Auth log and saw that the transaction had been authorized twice. WE told Karen that we would have to see if it would batch and we would call her back first thing in the morning. |
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| 11 |
Aug 01 2023 |
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Karen was having problems getting into Pioneer. Called SBC and had them reset her password and she was able finally get logged in. Also sent her a Pioneer QRG to help her find her way around. |
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| 12 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT David surge protector went out...plugged into wall outlet...not powering up....tried different outlet now working |
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| 13 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Merchant says terminal will not come back on after they had a power outage....advised her to press the power key....now working. |
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| 14 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: NX1200 |
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| 15 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Terminal 0002 TID: 76667155 S/N:2245X16356 |
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| 16 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Changed : YearsInBus FROM 2018 TO 1977 |
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| 17 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Changed : TO Percent FROM 0 TO 5 |
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| 18 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 95 |
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| 19 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 200000 |
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| 20 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 2400000 |
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| 21 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 1000 |
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