Merchants

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Overrides who receive partial commission on all of NMS Hotels Accounts

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Sr. No. Date Reminder Date Employee Note Action
1 Jun 04 2024 Charlotte Groff additional hotel contact people regarding transaction questions PCS might have: Anil Patel, ([email protected]) and Cortnie Jackson ([email protected]) --------------got this information via an email request from PCS regarding 2 refunds for $174.90 on Visa Card 6514 on May 30th, 2024
2 Dec 26 2023 Charlotte Groff I have reached out to the hotel about this rejected refund. The hotel manager, Eugene Perez is on vacation until next week and the account department will not be in until Thursday or Friday. The lady at the front desk searched their system for that card number and couldn't find anything. I told her I would call back Thrusday and see if Accounting is in. The refund transaction in question is for $1000.00 taken 12/21/23 on MC 4796
3 Dec 26 2023 Charlotte Groff I have reached out to the hotel about this rejected refund. The hotel manager, Eugene Perez is on vacation until next week and the account department will not be in until Thursday or Friday. The lady at the front desk searched their system for that card number and couldn't find anything. I told her I would call back Thrusday and see if Accounting is in. The refund transaction in question is for $1000.00 taken 12/21/23 on MC 4796
4 Nov 20 2023 Charlotte Groff Received email from PCS about 3 unmatched refunds processed on 11/18/23. Called Eugene Perez at Hilton and he asked me to forward the email to him and he would get the information.
5 Aug 17 2023 Morgan Withee New Fusebox Site ID: 2126772
6 Aug 17 2023 Charlotte Groff submitted signed Merchant Update form to PCS to have their rate increased to ICP 0.45% + $0.15. PCS ticket id 4816920
7 Jul 19 2023 Jul 19 2023 Jennifer Blanchard PCS Direct- VAR w/ Eleavon Gateway- Traditional

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