| 1 |
Nov 08 2024 |
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Mike Thomas |
TT Beverly had to reset device configurations after the Valor glitch |
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| 2 |
Jan 10 2024 |
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Mike Thomas |
TT Beverly got her reconnected to wi-fi, ran transaction |
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| 3 |
Oct 05 2023 |
Oct 05 2023 |
Mike Thomas |
TT Chris he wants to set terminals back up on sim cards Tuesday at 8:30 870-307-2542 |
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| 4 |
Oct 04 2023 |
Oct 04 2023 |
Mike Thomas |
Tried to call Chris several times continues to go to voicemail. Was calling to see if we could change drive thru back to SIM. ,Called location he is out until tomorrow. |
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| 5 |
Oct 03 2023 |
Oct 03 2023 |
Mike Thomas |
TT Chris he was saying terminal says no SIM card sometimes but was working fine when I called he will call us directly the next time he has a issue |
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| 6 |
Sep 20 2023 |
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Morgan Withee |
Merchant claims they are missing funds from their batch. I did an audit of all of their deposits and batches with each transaction they ran from 9/15-9/17. All transactions are accounted for and show to have been deposited. On the spreadsheet, I color-coded each transaction to show where it was run from. If they still do not see the deposits, they need to get with their bank and provide the Trace ID so the bank can track them down. I sent Lisa a spreadsheet of all of my work. I also saved this in the merchant file on the drive. |
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| 7 |
Sep 05 2023 |
Sep 05 2023 |
Mike Thomas |
TT Lisa will be replacing VL 500 charging issues |
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| 8 |
Aug 08 2023 |
Aug 08 2023 |
Mike Thomas |
Turned off tips on all terminals per Charlotte. Called Lisa to advise her it has been done. |
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| 9 |
Aug 02 2023 |
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Charlotte Groff |
TT Lisa - merchant wanted her batch time set to 8:00pm Central time. Changed the batch time from 8:30 to 9:00pm in Valor on both 500 terminals and the VT. She also mentioned that the terminals are not printing out the batch receipts each day. Called Valor and they suggested doing a soft reset on the terminals and see if that will help. Lisa is going to the merchant's business morning of 8/3/23 and Mike will call her at 10:00 to get the soft reset done |
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| 10 |
Aug 01 2023 |
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Received a dongle and charging stand back from merhant pui back in inventory |
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| 11 |
Aug 01 2023 |
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Received 2 PAX A80 Back from merchant still has dongles. Deleted terminals from BroadPOS |
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| 12 |
Aug 01 2023 |
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TT Lisa, we had to go in to device management and choose the correct TID to process...we tested and all is working |
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| 13 |
Aug 01 2023 |
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Emailed Lisa another rerturn label, the one we sent earlier had expired. |
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| 14 |
Aug 01 2023 |
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TT Chris walked him through a batch using Broad POS. It batched out successfully for $1,183.72. I also ,called TSYS to verify included trans from 3/9-3/13 |
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| 15 |
Aug 01 2023 |
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Updated DBA and Location Address. We had their home address as the DBA address. Their terminals were delivered to their home instead of the restaurant |
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| 16 |
Aug 01 2023 |
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tested new pax A80 terminals (2) - batched correctly - shipping terminals today. FedEx Tracking 771499459332 - 2 Day to arrive Thursday 3/9/23 by 4:30pm |
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| 17 |
Aug 01 2023 |
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created this MID due to mixed-MID issue with Pax A80s beginning on 2/23/23 and ending on 3/2/23. All transactions in SwipeSimple between these dates have been accounted for now. Some were rekeyed, some were done via Force Post and the declines were paid via a refund of $308.73 submitted on 3/3/23. There is a spreadsheet in their folder labeled "SS Transactions" that will have everything included and when it was paid. |
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| 18 |
Aug 01 2023 |
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Set up new users
[email protected]
[email protected]
[email protected]
[email protected]
Did not set up their passwords. Letting them set their own passwords. |
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| 19 |
Aug 01 2023 |
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SBC- Ibuxx-3.95% |
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| 20 |
Jul 31 2023 |
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TT Lisa increased batch to #64 and batched out 49 transactions |
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| 21 |
Jul 18 2023 |
Jul 18 2023 |
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Restaurant Account |
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