Merchants

Back

Merchant ID

Legal Name

DBA Name

Processor

Agent

Split

Is Override

Password

Received Date

Approved Date

Activation Date

Closed Date

Product Type

Status

Address

Address 2

City

ZIP

Country

State

Contact

Email(comma separated)

Phone

Phone 2

Cell

Fax

URL

DBA Same as Legal Address

Address

City

ZIP

Country

State

Mailing Address Same as DBA

Address

City

ZIP

Country

State

File here *	Download	Notes *	Status	Date

Type

Install Date

Equipment ID

Status

Model

Purchase T.

PD Telephone

Sales Rep

Serial #

Tracking #

TID

Employee

Purchase Date

Type

Install Date

Equipment ID

Status

Model

Purchase T.

PD Telephone

Sales Rep

Serial #

Tracking #

TID

Employee

Purchase Date

Send Email to Merchant Send Email to Sales rep Send Email to Employee

Type

Install Date

Equipment ID

Status

Model

Purchase T.

PD Telephone

Sales Rep

Serial #

Tracking #

TID

Employee

Purchase Date

Send Email to Merchant Send Email to Sales rep Send Email to Employee

Bank 1 Information

Bank Name

Account Name

Rounting Number

Account Number

Billing Type

Gross Settlement

Net Settlement

Bank 2 Information

Bank Name

Account Name

Rounting Number

Account Number

Overrides who receive partial commission on all of Philip Cannon Accounts

Default Setup

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Processor wise Setup

Select Processor *

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Select Processor *

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Merchant *

Month *

Year *

Merchant CMS

EIN/Federal Tax ID Type

MCC Code

EIN/Federal Tax ID #

Type of Legal Entity

State incorporated in

Types of Goods Sold

Primary Transaction Type

Internet

%

Swipe

%

Keyed

%

Average Ticket

Telephone Order

%

Annual Volume

Business Start Date

High Ticket

Persoanl Guarantor

Monthly Volume

Discount Method

Refund Policy

30 Days

60 Days

Other

None

Date

Reminder Date & Time

Employee

Notes

Sr. No.	Date	Reminder Date	Employee	Note	Action
1	Oct 21 2024		Charlotte Groff	Phillip called back this morning to inform us that one of the customers that had the duplicate charges on their card ($30.43 - card 0560 on Oct 12th) called him and told him that she had called her bank and her bank informed her that the transaction actually came in for an authorization 5 times that day, but they had denied the other 3, but the credit available had gone back to the customers account when the additional transaction fell off. She also told Phillip that an additional charge hit her account this morning for the exact same amount and that she had not been back in his store since the original sale on 12th. When I checked IQ and Valor, I could only see the one original sale from 10/12 and no others. He said that he would ask the customer to take a screenshot of her account showing the pending transaction with today's date and send it to me so that I can send it on to Valor and also to Shannon at WorldPay.
2	Oct 16 2024		Alexander Wilkins	Spoke to Phillip, he stated that some customers were seeing two pending transaction in their bank account when there should have only been one. Customers were however not double charged.
3	Sep 16 2024		Charlotte Groff	Phillip called in and said that within the last week or so he has had 3 different customers come in to say that the charge he ran is appearing twice at their bank. He gave me an example of Card 1232 processed on 9/14. When I researched the card history, it had only been authorized once and settled once. I assured him that the additional charge would fall off and go back to the customers credit available. His terminal was communicating WiFi. He didn't know that he could plug the ethernet cord into the terminal. I told him if he has an ethernet cord that it would be more stable than WiFi. He found the plug and is going to use ethernet.
4	Aug 09 2024		Alexander Wilkins	Spoke to merchant, merchant asked if they should send back their old terminal. Informed merchant to send back old terminal to us.
5	Nov 27 2023	Nov 27 2023	Mike Thomas	TT Phillip deleted all transactions that had settled then changed batch number to batch the remainder of transactions.
6	Nov 27 2023		Charlotte Groff	Phillip called in getting duplicate batch on his terminal. He said that Wednesday, 11/22/23 did batch and he received his funds for that day. Friday 11/24/23 didn't batch. Transferred him to Mike.
7	Aug 01 2023			Philip called and said that he accidentally voided a transaction for $282.95 ($292.85 with fee) taken earlier today and asked if there is any way that we can "unvoid" it. I told him unfortunately there wasn't anything I could do that if he knows who the customer was that he might can call them and get them to come back in and rerun the transaction.
8	Aug 01 2023			TT Philip accidentally ran a sale as a pre auth. I got full card number and we forced the sale through successfully.
9	Aug 01 2023			Sent Rate Amendment to Lisa Taylor so that she can get Philip Cannon to sign. Explained that nothing is changing but we have to have the Amendment on file for Cash Discount merchants.
10	Aug 01 2023			Philip Cannon called and said that his fees are not coming out of his deposits each day. I sent ISO Support an email asking them to change his MID from gross to net - daily billing - SR# 45991210 up to 5 business days for completion
11	Aug 01 2023			TT Phillip walked him through updating terminal with new Vantiv VAR. He was converting from Elavon 3.50%
12	Aug 01 2023			TT Phillip, we were going to update hi terminal but he had something come up so we are resheduled for Friday morning at 8:30 (2/24/23
13	Aug 01 2023			Vantiv-IBuxx-3.95%

Application Type

Discount

Business Type

MCC Code

Visa/MC/Discover Rate Category

Base/Qualified (%)

Mid Qualified (%)

Non Qualified (%)

Base Debit- Non Pin Debit(Sig Debit Rate) (%)

Rewards Discount (%)

Statement Fee

Card On File Fee

PCI Fee

Non PCI Compliance

Authorization Fee

Per Item Fee

EBT Fee

FNS/EBT Number

Pin Debit Item Fee

Pin Debit Discount

Amex Opt Blue Rate

Base/Qualified Rate (%)

Mid Qualified Rate (%)

Non Qualified Rate (%)

Program Cost Opt Blue (%)

Authorization Fee

Per Item Fee

Other Monthly Fee

Ancillary Fees

Batch Fee

Retrievel Fee

Chargeback Fee

ACH Change Fee

Voice Auth Fee

Gateway Monthly Fee

Setup Fee

Owner 1 Information

Officer/Owners Name

Title

Social Security

Form of ID

ID #

Issue Date

Expiration Date

State

DOB

Home Phone Number

% of Business Owned

Length of Ownership

Y N

Home Address

Home city

Home state

Home country

Home zip

Owner 1 Information

Officer/Owners Name *

Title

Social Security

Form of ID *

ID # *

Issue Date *

Expiration Date *

State *

DOB *

Home Phone Number

% of Business Owned

Length of Ownership

Y N

Home Address *

Home city *

Home state *

Home country

Home zip *

Cancel