Merchants

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Overrides who receive partial commission on all of Veja LLC Accounts

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Merchant CMS

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Sr. No. Date Reminder Date Employee Note Action
1 Dec 12 2024 Mike Thomas Replaced pin pad that went totally blank
2 Sep 21 2024 Mike Thomas Pk text me Saturday morning with serial number locked. I unlocked the serial number and all is working.
3 Aug 30 2024 Mike Thomas TT PK updated terminals to WP
4 Jul 02 2024 Mike Thomas TT PK we did a soft reset on the terminal and pin pad because they were getting pin pad offline. All working now.
5 May 14 2024 Mike Thomas TT PK VL300 pin pad not reading cards replacing.
6 Apr 01 2024 Charlotte Groff PK called back after he contacted his bank regarding the missing deposits and his bank found them and transferred them into his account.
7 Apr 01 2024 Charlotte Groff PK called stating that he's not getting his deposits into his new account for this location. Broomes 2 is getting their money. Called Vantiv DDA, spoke to Alexis. She says that the deposits are being sent but that the account change they made had a miskey and there is an extra digit in the bank account number. She made the correction to the bank account and said that today's transactions may still go to the incorrect bank account because it takes about 24 hours for the bank account change to update in their system. Vantiv's investigative team will reach out to Citizens Bank and see if they can pull those missing funds back in. Alexis said that it will take about 72 hours or maybe a little more for those funds to be pulled back and resent to the correct account number
8 Mar 27 2024 Mike Thomas Downloaded 2 VL100 with VL 300 pin pads and shipped
9 Mar 26 2024 Charlotte Groff updated banking info. Also conferenced PK in with Vantiv to update on their system.
10 Dec 26 2023 Mike Thomas Requested a new TSYS VAR for Valor 100 Service Request Number: 59947262
11 Nov 20 2023 Nov 20 2023 Mike Thomas Requested MCC code update from 5499 to 5541 per Emily
12 Oct 19 2023 Oct 19 2023 Mike Thomas Submitted an add VAR request SR# 58934626
13 Oct 16 2023 Oct 16 2023 Mike Thomas Requested new VAR for Desk 3500 per Morgan
14 Aug 01 2023 Mike Thomas User: Mike Thomas -> Notes: Downloaded and shipped Desk 3500 and shipped FedEx 2 day delivery
15 Aug 01 2023 Mike Thomas User: Mike Thomas -> Notes: Called Gem team and the SR still isn't complete I asked them to expedite so they put a rush on it.
16 Aug 01 2023 Mike Thomas User: Mike Thomas -> Notes: Terminal still not ready with EBT ISO revices says it's a VANTIV issue with loading EBT on the backend. She has emailed that dept with our particular issue. SR# 41462714
17 Aug 01 2023 User: Charlotte Goff -> Notes: Converted to Vantiv - Traditional - VX520 - Batch 7:30pm - IP - EBT FNS # 0748806
18 Aug 01 2023 User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 15.00
19 Aug 01 2023 User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 450000.00
20 Aug 01 2023 User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 35000.00
21 Aug 01 2023 User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 100

Owner 1 Information

Owner 1 Information