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Overrides who receive partial commission on all of Coleman Taylor Transmission Inc Accounts

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Sr. No. Date Reminder Date Employee Note Action
1 May 27 2025 Charlotte Groff Terri called in and said that her terminal ran out of paper and did not get a batch receipt. I pulled the batch report from Valor and emailed it to her.
2 Mar 07 2025 Alexander Wilkins Spoke to Terri, needed assistance voiding a transaction. Walked her through doing a refund on Traditional. Successfully completed the refund.
3 Feb 25 2025 Charlotte Groff emailed Terri the PCI Compliance information she needed in order to become compliant
4 Aug 01 2023 Terri called to make sure that her documentation for the chargeback was received. Called SBC and spoke to Ayana. She was able to see where our bank processed a reversal on the chargeback and uploaded all of the documentation Terri sent over. I told Terri this is a wait and see thing and that if she calles me back week of 22nd that I can get another upate on where things stand.
5 Aug 01 2023 Terri called in about a letter she received from SBC for a chargeback from trans date 3/30/23 for $3676.39. She wanted to know what she should do . I advised her to send in all documentation she had to the address on the letter as soon as possible.
6 Aug 01 2023 Terri called and needed her monthly statements sent to her since she began processing. Sent her Dec 2022 - Feb 2023. March statement is not out yet. Also sent her the QRG for Pioneer so that she could get registered and will be able to pull them herself going forward.
7 Aug 01 2023 Terri called and wanted to know if they could take ApplePay
8 Aug 01 2023 TT Terri - she had an employee that ran a cash sale instead of the credit card. She did not get paid for it. We have deactivated the Cash option on her Valor 100 to prevent this from happening again. She's going to reach out to the customer to get his credit card info again
9 Aug 01 2023 TT Terri and walked her through a void
10 Aug 01 2023 SBC-Traditional-Valor VL 100-DIAL-Batch time 7:00pm Central-NDF

Owner 1 Information

Owner 1 Information