| 1 |
Apr 24 2025 |
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Alexander Wilkins |
Spoke with merchant, their Pioneer had been reactivated last week. They were having issues seeing certain tabs, selecting a tab like Statements would give them a loading symbol. They logged out an logged back in and they can see all their information now. Told them if they do continue to have similar issues to let us know. |
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| 2 |
Apr 22 2025 |
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Mike Thomas |
TT Tricia updated S80 to 3.5% |
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| 3 |
Nov 12 2024 |
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Mike Thomas |
TT Greg walked him through a refund |
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| 4 |
Aug 01 2023 |
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Greg called and said that his terminal screen was completely blank. He has unplugged it and plugged it back in. He did say that he had pressed the power button and still didn't come on. I had him press the power button and hold it for a couple seconds then the terminal came back up. |
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| 5 |
Aug 01 2023 |
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TT Greg, disabled debit and cash. |
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| 6 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: Elaine called and emailed on 1/27/22 and said that there were 6 days in December and 1 day in January(7 days total) where the fees were not being calculated correctly. I went over 2 days with her and I was able to make it come out within $.05 less of what is in Pioneer. She said that she normally takes the Register Sales amount and subtracts the deposit amount. I explained to her that she would not get the correct calculations by doing it that way. I told her to calculate 3% of the gross sales and then subtract that from the fees that were actually pulled out in Pioneer and that would be what she is paying. She insisted that that's not the way she calculates it and she was supposed to send me the numbers that she was using to calculate the fees for those 7 days. I still have not received anything from her as of yet. |
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| 7 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Sent Linda and Elaina an email to get this refund processed. |
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| 8 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Sent email to greg about refund: According to the contract there is a 30 day period that you all can bring any billing discrepancies to our attention. However I know that you and Tricia spoke about 3.5% and it written was on the pre-application. The processor has a strict policy and does not normally allow any refunds over a 30 day period on missed billing but I was able to get special approval for a 90-day refund. Where we fixed the billing in the month of November we will be refunding August September and October's misbilling of $1041.36. |
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| 9 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Account was billing incorrectly was billing at 3.95% (3.79) and we promised them 3.50% (3.38) Once it was brought to our attention we changed it to 3.38 to calculate the 3.50% properly - made this change on 11/16. I am calculating a refund for the overbilling from the start of their account. Will call back if they have any questions |
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| 10 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Helped their bookeeper with reconcilation. |
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| 11 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Ronnie turned on confirm cash discount in Broad POS |
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| 12 |
Jun 12 2023 |
Jun 12 2023 |
Charlotte Groff |
Greg called and said that his terminal screen was completely blank. He has unplugged it and plugged it back in. He did say that he had pressed the power button and still didn't come on. I had him press the power button and hold it for a couple seconds then the terminal came back up. |
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| 13 |
Mar 01 2023 |
Mar 01 2023 |
Mike Thomas |
TT Greg, disabled debit and cash. |
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| 14 |
Oct 06 2022 |
Oct 06 2022 |
Kamal Oghad |
User: Charlotte Goff -> Notes: Elaine called and emailed on 1/27/22 and said that there were 6 days in December and 1 day in January(7 days total) where the fees were not being calculated correctly. I went over 2 days with her and I was able to make it come out within $.05 less of what is in Pioneer. She said that she normally takes the Register Sales amount and subtracts the deposit amount. I explained to her that she would not get the correct calculations by doing it that way. I told her to calculate 3% of the gross sales and then subtract that from the fees that were actually pulled out in Pioneer and that would be what she is paying. She insisted that that's not the way she calculates it and she was supposed to send me the numbers that she was using to calculate the fees for those 7 days. I still have not received anything from her as of yet. |
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| 15 |
Oct 06 2022 |
Oct 06 2022 |
Kamal Oghad |
User: Morgan Withee -> Notes: Sent email to greg about refund: According to the contract there is a 30 day period that you all can bring any billing discrepancies to our attention. However I know that you and Tricia spoke about 3.5% and it written was on the pre-application. The processor has a strict policy and does not normally allow any refunds over a 30 day period on missed billing but I was able to get special approval for a 90-day refund. Where we fixed the billing in the month of November we will be refunding August September and October's misbilling of $1041.36. |
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| 16 |
Oct 06 2022 |
Oct 06 2022 |
Kamal Oghad |
User: Morgan Withee -> Notes: Sent Linda and Elaina an email to get this refund processed. |
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| 17 |
Oct 06 2022 |
Oct 06 2022 |
Kamal Oghad |
User: Morgan Withee -> Notes: Account was billing incorrectly was billing at 3.95% (3.79) and we promised them 3.50% (3.38) Once it was brought to our attention we changed it to 3.38 to calculate the 3.50% properly - made this change on 11/16. I am calculating a refund for the overbilling from the start of their account. Will call back if they have any questions |
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| 18 |
Oct 06 2022 |
Oct 06 2022 |
Kamal Oghad |
User: Morgan Withee -> Notes: Helped their bookkeeper with reconciliation. |
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| 19 |
Oct 06 2022 |
Oct 06 2022 |
Kamal Oghad |
User: Mike Thomas -> Notes: TT Ronnie turned on confirm cash discount in Broad POS |
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