| 1 |
Apr 07 2025 |
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Alexander Wilkins |
Gave Tricia B250 CHb20fd34203687 for the merchant as they do not have working internet due to storm. Once they return it when their internet comes back online please closed Swipe simple account and let SBC know they can deactivate the VAR for this specifically.
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| 2 |
Dec 20 2024 |
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Mike Thomas |
TT Angela, Pioneer not working on their end. I sent November statement. Ayana is escalating issue |
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| 3 |
Jul 11 2024 |
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Mike Thomas |
Returned NX1200 SN: SN: 2242X16356 deleted file build in Nexgo |
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| 4 |
May 16 2024 |
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Mike Thomas |
TT Charlie they lost power last night and now terminal will not connect. Had him try to reset term but still not working. H e will reset his router and call me back. We are replacing with VL100. We we ended up going back to Exadigmn after they accepted the fact it was an internet issue. Internet provider took care of the issue. Now working |
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| 5 |
Mar 27 2024 |
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Mike Thomas |
TT Charlie terminal did not batch. His internet is down. he will call us to manual batch or just wait for the terminal to auto batch when internet is back up. |
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| 6 |
Aug 01 2023 |
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Received email from Tricia: "+1 (731) 764-6326 charlie needs assistance w/June the 8th report. Seems he can’t see anything from that day and doesn’t see it in deposits. I am guessing it was combined w/another day but he needs some sort of detail." I tried to give him a call but no one answered. Will try to call back again. I do show his deposits in our system so everything looks to be okay. |
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| 7 |
Aug 01 2023 |
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Received a text from Tricia asking me to call Mr. Charlie because the monthly report that he pulled from Pioneer wasn't showing totals on it. I called him and I'm thinking that it's the resolution on his computer that he can't see totals. So I emailed him his April and May statements and told him that Tricia would be by to see if she could get the resolution on his PC changed so he can see the totals. |
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| 8 |
Aug 01 2023 |
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Received a text from Tricia to call Mr. Charlie as he was having issues getting into Pioneer. Called and Charlie wanted me to speak to Tom. They were getting user has been deactivated. Called SBC and had them reactivate user id. Ended up having to delete user and set it back up again and I had to set the user's password myself (due to continuous user error on merchant's side) and then gave that password to Tom. He was finally able to get logged back in to Pioneer |
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| 9 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Charlie terminal not connecting to wifi...changed to ethernet...ran test....working |
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| 10 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: TT - Boyce - he said he was missing deposit from 8/9 of $104.03. Found 8/9 & 8/10 added together and deposit $412.16 was sent on 8/10. |
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| 11 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: NX1200 Terminal 0002 TID:76460038 S/N: 2242X16356 |
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| 12 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Changed : TO Percent FROM 0 TO 1 |
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| 13 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 99 |
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| 14 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 30000 |
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| 15 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 350000 |
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| 16 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 75 |
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| 17 |
Jul 14 2023 |
Jul 14 2023 |
Morgan Withee |
Received email from Tricia: "+1 (731) 764-6326 charlie needs assistance w/June the 8th report. Seems he can’t see anything from that day and doesn’t see it in deposits. I am guessing it was combined w/another day but he needs some sort of detail." I tried to give him a call but no one answered. Will try to call back again. I do show his deposits in our system so everything looks to be okay. |
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| 18 |
Jun 19 2023 |
Jun 19 2023 |
Charlotte Groff |
Received a text from Tricia asking me to call Mr. Charlie because the monthly report that he pulled from Pioneer wasn't showing totals on it. I called him and I'm thinking that it's the resolution on his computer that he can't see totals. So I emailed him his April and May statements and told him that Tricia would be by to see if she could get the resolution on his PC changed so he can see the totals. |
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| 19 |
May 12 2023 |
May 12 2023 |
Charlotte Groff |
Received a text from Tricia to call Mr. Charlie as he was having issues getting into Pioneer. Called and Charlie wanted me to speak to Tom. They were getting user has been deactivated. Called SBC and had them reactivate user id. Ended up having to delete user and set it back up again and I had to set the user's password myself (due to continuous user error on merchant's side) and then gave that password to Tom. He was finally able to get logged back in to Pioneer |
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| 20 |
Oct 06 2022 |
Oct 06 2022 |
Mike Thomas |
User: Mike Thomas -> Notes: TT Charlie terminal not connecting to wifi...changed to ethernet...ran test....working |
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