Merchants

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Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Jaya L Dental Arts PLLC Accounts

Default Setup

Processor wise Setup


Merchant CMS

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Sr. No. Date Reminder Date Employee Note Action
1 Apr 29 2025 Charlotte Groff submitted request to GEM team to have both MIDs linked together for PCI Compliance purposes. SR 62327980 - Allow 5 days to be completed. This MID is the MASTER MID
2 Apr 10 2025 Alexander Wilkins Sent in application for Website, awaiting approval to add second MID
3 Apr 08 2025 Alexander Wilkins Spoke to Erica and tried some troubleshooting steps. We had to have her turn on the Hotspot on her phone, connect it to the terminal, and redownload the RKI Keys. We then switched it over to Wifi and ran a test transaction that went through successfully.
4 Apr 07 2025 Charlotte Groff Erica called and said they just received the VL100Pro terminal and it's saying RKI Failed. I called Valor and spoke with Rich and he tried a few things on the terminal and again it got an RKI Failed. He said he would need to escalate the issue to developers/engineers and he would call Erica back. I asked Erica to let me know if he does not call her back.
5 Apr 01 2025 Mike Thomas TT Brittany VL100 has "tampered" must replace
6 Sep 05 2024 Charlotte Groff Spoke to Brittany regarding the Valor payment link on their website. She said that it's not letting customers make a payment. I asked her to try a payment while I was on phone with her to see if there is any sort of error. She said that when she clicks on the link it takes her to a screen that asks for a username and password. She's checking with her web developer to see if it's site related and we are checking with Valor to make sure the link is still viable
7 Aug 29 2024 Mike Thomas Update terminal and VT to WP
8 Jul 12 2024 Mike Thomas Helped Brittany with an expired Payment Link through Valor
9 Feb 21 2024 Charlotte Groff Submitted request to GEM team to have merchant opted out of RAAP per email from Emily. SR 60386504
10 Nov 27 2023 Charlotte Groff Merchant called and needed to know what his fees that he paid for October were.
11 Aug 31 2023 Aug 31 2023 Mike Thomas Called Valor to see why merchant is not receiving emails on paylink transactions...notifications were turned off they turned them back on, Calling Brittany to show her how to view all the transactions.
12 Aug 31 2023 Aug 31 2023 Mike Thomas ***This is our log in credentials to act as merchant Username: [email protected] Password: Memphis22$$****
13 Aug 01 2023 User: Charlotte Goff -> Notes: Changed status to Approved; uploaded 2 Var sheets; added MID and approval date
14 Aug 01 2023 User: Charlotte Goff -> Notes: Vantiv - Traditional - IC + 0.10% + $0.08; 2 Valor Terminals - Batch 7:00pm
15 Aug 01 2023 User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 25
16 Aug 01 2023 User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 75
17 Aug 01 2023 User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 116392
18 Aug 01 2023 User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 2046135
19 Aug 01 2023 User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 500

Owner 1 Information

Owner 1 Information