| 1 |
Oct 02 2024 |
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Mike Thomas |
TT Opie, Dejavoo QD4 is blank and has a red blinking light. Eric from Dejavoo is replacing the battery at no charge. Shipping next day |
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| 2 |
Sep 09 2024 |
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Sent Rodney invoice for 3 QD4 and encryptions |
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| 3 |
Sep 03 2024 |
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Mike Thomas |
TT Opie QD4 Had critical update required, conferenced Dejavoo, walked through a download, tested....now working |
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| 4 |
Aug 23 2024 |
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Alexander Wilkins |
Sarah called in requesting 3 more terminals for the merchant. Left a message with Sarah stating that Rodney needs to call or email in confirming they are looking for 3 more terminals. |
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| 5 |
Jun 27 2024 |
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Mike Thomas |
After plugging into regular outlet terminal batched as normal |
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| 6 |
Jun 25 2024 |
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Mike Thomas |
TT Joselyn I batched their terminal again. They have the QD4 plugged into the back of a computer I advised them to plug it into a regular wall outlet so it will stay connected so it can batch correctly |
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| 7 |
Jun 21 2024 |
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Mike Thomas |
TT Natasha batched term out for 6/20 transactions looks like terminal was offline at auto batch time |
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| 8 |
Jun 18 2024 |
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Mike Thomas |
TT Opie batch from 6/13 and 6/14 not going through. We tried batching through portal but terminal was not connected. We got it up and I was able to perform the batch. |
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| 9 |
Aug 21 2023 |
Aug 21 2023 |
Mike Thomas |
TT Dejuanna confirmed a transaction did not go through |
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| 10 |
Aug 01 2023 |
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Confirmed a transaction for $900.00 did go through last 4 2406, advised Dejuanna |
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| 11 |
Aug 01 2023 |
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Set up VT in Fluid Pay TID# 78478666 VAR 0007 |
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| 12 |
Aug 01 2023 |
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Lisa called for tech support due to the error code they were getting and couldn't run any cards. The error was E. validation is not a function billing validation incomplete. Morgan contacted Fluidpay and found out that Fluidpay was in fact down. As soon as it came up and we got an update that the issue was corrected we contacted the merchant to let them know that everything was working and we had them make sure it was working. |
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| 13 |
Aug 01 2023 |
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TT Lisa she couldn't get transactions to send to Dejavoo, hse was trying to run them to the wrong terminal. Terminal upfront is tied to Homer Skelton Hyundai Service 2. All working now. |
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| 14 |
Aug 01 2023 |
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Received email from Rodney asking for January statements and also asking that they be mailed to PO BOX 726 - Olive Branch MS 38654 going forward. Submitted SR45926938 in NPCrm to change Mailing address to PO BOX. I also updated our files with the PO BOX 726 |
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| 15 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: Vantiv - Traditional; IP - Omni Flex |
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| 16 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 100 |
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| 17 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 250000 |
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| 18 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 3000000 |
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| 19 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 250.00 |
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| 20 |
Jul 20 2023 |
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Mike Thomas |
Tt Mariam she was calling back from yesterday to let me know the the battery was 100% charged. It seems that resetting the battery worked. |
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