Merchants

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Merchant ID

Legal Name

DBA Name

Processor

Agent

Split

Is Override

Password

Received Date

Approved Date

Activation Date

Closed Date

Product Type

Status

Address

Address 2

City

ZIP

Country

State

Contact

Email(comma separated)

Phone

Phone 2

Cell

Fax

URL

DBA Same as Legal Address

Address

City

ZIP

Country

State

Mailing Address Same as DBA

Address

City

ZIP

Country

State

File here *	Download	Notes *	Status	Date
		Pre app

Type

Install Date

Equipment ID

Status

Model

Purchase T.

PD Telephone

Sales Rep

Serial #

Tracking #

TID

Employee

Purchase Date

Type

Install Date

Equipment ID

Status

Model

Purchase T.

PD Telephone

Sales Rep

Serial #

Tracking #

TID

Employee

Purchase Date

Send Email to Merchant Send Email to Sales rep Send Email to Employee

Bank 1 Information

Bank Name

Account Name

Rounting Number

Account Number

Billing Type

Gross Settlement

Net Settlement

Bank 2 Information

Bank Name

Account Name

Rounting Number

Account Number

Overrides who receive partial commission on all of Oscars Tint Shop Inc Accounts

Default Setup

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Processor wise Setup

Select Processor *

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Select Processor *

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Merchant *

Month *

Year *

Merchant CMS

EIN/Federal Tax ID Type

MCC Code

EIN/Federal Tax ID #

Type of Legal Entity

State incorporated in

Types of Goods Sold

Primary Transaction Type

Internet

%

Swipe

%

Keyed

%

Average Ticket

Telephone Order

%

Annual Volume

Business Start Date

High Ticket

Persoanl Guarantor

Monthly Volume

Discount Method

Refund Policy

30 Days

60 Days

Other

None

Date

Reminder Date & Time

Employee

Notes

Sr. No.	Date	Reminder Date	Employee	Note	Action
1	Aug 27 2024		Charlotte Groff	Amanda sent an email stating that she had not received her deposit from 8/23/24. I checked Clientline and confirmed the deposit amount of $595.10. Called PCS and spoke to Stacey and she says that it was sent and told me to have merchant fax over screenshot of their bank account from 8/23 until 8/27. Sent that screenshot in an email to PCS [email protected] asking for an ACH tracing number or some way to help the merchant find the deposit. Received from PCS: A support case with number 03856135
2	Aug 01 2023			Received notice from PCS today that they have sent the merchant an email with a link where they can pay for the new Clover Mini they ordered. I called Amanda at Oscar's and got voicemail. Left a detailed message about the email, who it will be from and that as soon as the payment is made via the link then the equipment will be deployed.
3	Aug 01 2023			Submitted the signed Clover Out of Warranty Replacement Program form to PCS ordering 1 new Clover Mini. Informed Amanda (merchant) that the payment would be debited from her checking account. The PCS ticket number for the replacement order is 4619274
4	Aug 01 2023			Amanda sent Morgan an email stating she was ready to get a new Clover Mini. I called PCS and they sent me a form for Out of Warranty Clover Replacements. I filled out the form and sent it to Amanda for her signature. I will submit it to PCS once I get the signed form back.
5	Aug 01 2023		Morgan Withee	User: Morgan Withee -> Notes: Amanda emailed again about the same chargeback. They finally got the inventory but the customer is refusing to pick it up.
6	Aug 01 2023		Morgan Withee	User: Morgan Withee -> Notes: Amanda emailed and said they had a chargeback and how could she respond quickly. I gave her access to clientline so that she could respond to it in the portal. It kept telling her that the accoutn was locked and would not let her submit the documents. Clientline said that it will take 24 hours because the dispute manager becomes live. I let amanda know to email or call back if its not working tomorrow.
7	Aug 01 2023		Morgan Withee	User: Morgan Withee -> Notes: Turns out clover or Fiserv put them on a security hold bc they were over their monthly processing limit. They raised it to 59K monthly. Starting tomorrow they should see no delay in funding.
8	Aug 01 2023		Morgan Withee	User: Morgan Withee -> Notes: No answer from security department so I left a voicemail.
9	Aug 01 2023		Morgan Withee	User: Morgan Withee -> Notes: I called clover they see a security hold. I am trying to reach someone in security department to tell me what is going on.
10	Aug 01 2023		Morgan Withee	User: Morgan Withee -> Notes: Their clover has $2629.92 from 8/4/20 that did not batch out. I do not see it in client line. Calling clover to figure out what happened
11	Aug 01 2023		Morgan Withee	User: Morgan Withee -> Notes: Clover Mini
12	Aug 01 2023			User: Pennye McAnulty -> Notes: Merchant called to see if they are set up to auto batch. They are set up for auto batching. They also wanted to know if they can open the cash drawer without a key or ringing up a transaction. Per clover, would need to upgrade to Register Lite Bundle.
13	Aug 01 2023			User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 11000
14	Aug 01 2023			User: Kay Arpin -> Changed : TO Percent FROM 0 TO 20
15	Aug 01 2023			User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 80
16	Aug 01 2023			User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 330000
17	Aug 01 2023			User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 300

Application Type

Discount

Business Type

MCC Code

Visa/MC/Discover Rate Category

Base/Qualified (%)

Mid Qualified (%)

Non Qualified (%)

Base Debit- Non Pin Debit(Sig Debit Rate) (%)

Rewards Discount (%)

Statement Fee

Card On File Fee

PCI Fee

Non PCI Compliance

Authorization Fee

Per Item Fee

EBT Fee

FNS/EBT Number

Pin Debit Item Fee

Pin Debit Discount

Amex Opt Blue Rate

Base/Qualified Rate (%)

Mid Qualified Rate (%)

Non Qualified Rate (%)

Program Cost Opt Blue (%)

Authorization Fee

Per Item Fee

Other Monthly Fee

Ancillary Fees

Batch Fee

Retrievel Fee

Chargeback Fee

ACH Change Fee

Voice Auth Fee

Gateway Monthly Fee

Setup Fee

Owner 1 Information

Officer/Owners Name

Title

Social Security

Form of ID

ID #

Issue Date

Expiration Date

State

DOB

Home Phone Number

% of Business Owned

Length of Ownership

Y N

Home Address

Home city

Home state

Home country

Home zip

Owner 1 Information

Officer/Owners Name *

Title

Social Security

Form of ID *

ID # *

Issue Date *

Expiration Date *

State *

DOB *

Home Phone Number

% of Business Owned

Length of Ownership

Y N

Home Address *

Home city *

Home state *

Home country

Home zip *

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