| 1 |
Jan 23 2025 |
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Charlotte Groff |
Karen called in and needed a copy of their batch from 1/21/25. I sent her a screenshot of IQ for the 21st. |
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| 2 |
Aug 09 2024 |
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Mike Thomas |
TT Karen did not print settlement report. Reset terminal and she will let me know if this happens again. If so will replace with used VL100 |
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| 3 |
Aug 09 2024 |
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Charlotte Groff |
Karen called in again this morning and again....her VX520 did not print a batch receipt from yesterday's transaction. I did confirm in IQ that her batch did close and the transaction settled. Transferred her to Mike to see if he can figure out why it's not printing a batch receipt. He said he's going to reset her terminal and see if it prints the batch receipt with today's transactions. If it does not, we will swap the terminal out with a Valor 100 |
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| 4 |
Aug 07 2024 |
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Charlotte Groff |
Karen called and said that her VX520 is not printing on the receipt. She had just recently changed the roll of paper. I had her turn the roll around and run a test transaction and it printed. Emailed her the batch report from 8/6/24 since the machine didn't print it. |
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| 5 |
May 21 2024 |
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Charlotte Groff |
Merchant called and wanted to know how to process a refund on her VX520. She did not have the full card number, but she said she would call the cardholder and get it. While she is getting the card number, I emailed her the instructions on how to process the refund. |
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| 6 |
Aug 01 2023 |
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Turned on auto settle aand set for 6:00 pm |
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| 7 |
Aug 01 2023 |
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TT Karen switched to ethernet, had to enter static info...still getting connect errors. She will get het IT guy to check everything out. |
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| 8 |
Aug 01 2023 |
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TT Carrie advised her where to plug in phone line and changed connection type to dial...not working she will check her line and call back if she needs any other help |
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| 9 |
Aug 01 2023 |
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TT Cheyenne, VX520 not working because of flood at location, reprogrammed one that we had here . |
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| 10 |
Aug 01 2023 |
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User: Emily Karawadra -> Notes: did a welfare check terminal batched out last night! |
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| 11 |
Aug 01 2023 |
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User: Emily Karawadra -> Notes: still didnt auto batch conferenced into vantiv fixed the auto settle |
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| 12 |
Aug 01 2023 |
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User: Emily Karawadra -> Notes: Kathy called in she had no batch report walked her through a manual settlement on 520 she will call tomorrow if it does not batch by itself tonight |
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| 13 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Get error of Invalid service code...restricted on recurring billing report. The following is per USA ePay The error code associated is 378. The service code is the 3rd digit on the card. It identifies the range of services. We suggest reaching out to the issuing bank for further details I called Cathy and relayed the response. |
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| 14 |
Aug 01 2023 |
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User: Aimee Jones -> Notes: Having issues with reoccurring billing. Transferred to Mike. |
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| 15 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Locked out of IQ. I sent an email to reset the password. |
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| 16 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Cheryl walked her through a test transaction and void....all working. |
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| 17 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded VX520 SN: 803-231-474 will deliver via Express. |
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| 18 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: PCI username is MID and password is Hear2019 |
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| 19 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: TT Lauren we conferences USA Epay on how to create a new form for payments and to make sure they were not hacked. |
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| 20 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Spoke with Lauren they had an issue on 02/11/2019 & 02/12/2019 where a hacker was trying to process through a form they had created. USA Epay disabled the form. They have received 2 chargeback notifications from those days. |
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| 21 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: blutooth reader |
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