| 1 |
Jan 07 2025 |
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Charlotte Groff |
closing merchant account because they switched to IBuxx. Submitted SR 61890790 in NPCrm to have Vantiv close account |
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| 2 |
Aug 19 2024 |
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Charlotte Groff |
VANTIV - IBUXX - 3.95% - VALOR 100 - Tips------switched from traditional pricing |
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| 3 |
Nov 01 2023 |
Nov 01 2023 |
Mike Thomas |
TT Perry confirmed a transaction for $227.00 did go through |
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| 4 |
Aug 01 2023 |
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TT Perry confirmed a transaction for $41.52 was ran twice on 3/11/23 he will issue a refund. |
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| 5 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Perry keyboard locked....unlocked now working |
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| 6 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Talked to Perry and also sent him an email with all info 11/22/21concerning new PCI new compliance fee. |
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| 7 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Perry keyboard locked....unlocked now working |
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| 8 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Went to merchant location and added password (11939) for refunds. I also made receipt darker. |
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| 9 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Walked Perry through a settlement. Internet went down last night. |
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| 10 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Perry keyboard locked....unlocked now working |
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| 11 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Perry verified a $45 transaction did go through twice, gave him full card number for refund. |
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| 12 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Perry, just letting me know password is working for refunds |
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| 13 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Changed password for refunds to 11739 |
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| 14 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Perry walked him through a settlement, terminal did not auto settle...communication issue. Settled fine. |
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| 15 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : DDANumber FROM 172257569 TO 1000176495934 |
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| 16 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : RoutingNumber FROM 084000026 TO 064000046 |
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| 17 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : BankName FROM First Tennessee TO Suntrust |
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| 18 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Perry called because he is missing deposits. The new MID had an old checking account number on it. Sent form to update. |
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| 19 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded and delivered VX520 SN: 803-123-749 IP |
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| 20 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Changed settlement report to totals only. Did not want detail report. |
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| 21 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100 |
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| 22 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 55000 |
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| 23 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 8000000.00 |
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| 24 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 200.00 |
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| 25 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Perry, VX520 may be going done. Reset terminal and corrected time and date. We are planning to reboard him on Vantiv. |
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| 26 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: spoke to Perry the internet is down and it is not defaulting to the phone line. Conferenced in with tech support. |
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| 27 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Had settlement report changed to summary. Will need a partial download |
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| 28 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded and delivered VX520 SN: 261-553-377 |
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| 29 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: Perry called looking for transactions from 11/07/15. They said approved but didn't create a receipt in the terminal. They unplugged the machine and it started working fine. |
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