| 1 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Spoke with Zak again this morning. I let him know that they denied some of them because he sent it all in a group. So I printed out everything and separated the 8 claims. and then faxed over to the chargeback department. I told Zak to let me know if they contact him with any further information so that I can assist where I can. |
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| 2 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Zack called in stating he got information on a chargeback via fax but the fax did not have any information on where to return the information. Then he received something via mail on 6/18 however the due date was on 6/16. He said he tried to send the signed invoice and reciept in on his own on 6/11 and 6/19. He got a notification that his request was denied. He is going to send me all his documentation so I can assist him. |
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| 3 |
Aug 01 2023 |
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Dee Karawadra |
User: Dee Karawadra -> Notes: previous note the refund date is 05/25/20 not 06/25 Correction EK |
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| 4 |
Aug 01 2023 |
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Dee Karawadra |
User: Dee Karawadra -> Notes: Cely called in looking for a refund for $437.90 it was issued 06/25 send confirmation to merchant email [email protected] |
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| 5 |
Aug 01 2023 |
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User: Aimee Jones -> Notes: Merchant called to request a statement analysis for a lower rate. I pulled his current statement and emailed them to Emily for review. |
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| 6 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Called Gem team to get AMEX added to this account. It is in fact on the application, it was just never built into the terminal. |
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| 7 |
Aug 01 2023 |
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User: Kay Arpin -> Notes: 7-23 - Zac called requested ach change on this location also. provided info to Morgan |
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| 8 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: TT Mark terminal was getting an error message of no line. Conferenced in with Vantiv to correct. |
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| 9 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Homeapp19 PCI Password. |
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| 10 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Spoke to Zak they went with another processor. Cancelling the account. |
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| 11 |
Aug 01 2023 |
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User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 60000 |
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| 12 |
Aug 01 2023 |
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User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 300 |
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| 13 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: TT Zach about debit for 163.00 on July 5th. It was a chargeback. I also received a DBA change form. |
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| 14 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: TT Zach called about a debit for 327.00 on 4-4-2018. It was a sales reject. |
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| 15 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Zack walked him through changing to IP to process
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| 16 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Spoke to Zack wanted to switch to IP. |
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| 17 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Spoke to Zack wanted rate review. |
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| 18 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Spoke to Zack needed card number on a transaction that he needed to process. |
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| 19 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Advised Zak that a transaction went through twice. |
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| 20 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: TT ZAK terminal showing duplicate transactions.
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| 21 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Programmed and shipped VX520 SN 330-374-565. Express Courier |
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| 22 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Zach called needed batch totals from June 26th until today.
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| 23 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: TT Zak, we do not have a transaction for $550.00 on 04/27/17. |
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| 24 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: TT Zak, needed to know if the transaction for $173.10 ran twice. It did but there was a refund also done. So only 1 transaction will be paid out. |
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| 25 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Closed USA ePay account per Zak |
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| 26 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: TT Zak, he was wanting us to provide a free terminal. We were told he must purchase any EMV terminal he may want. |
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| 27 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Added USA ePay |
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| 28 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: SR#20958716 to add on file fee for USAepay of $10.00 |
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| 29 |
Aug 01 2023 |
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User: Christina Sullins -> Notes: MCC#1799 |
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